Solman-Application LIfe-Cycle Management Solution Documentation MP
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Transcript of Solman-Application LIfe-Cycle Management Solution Documentation MP
Application Life-Cycle ManagementSolution Documentation
Solution Management
Application Life-Cycle ManagementSAP AG
Disclaimer
This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategiesor any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and services and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development Please note that this document is subject to change and may bedevelopment. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document.
© SAP 2008 / Page 2
SAP Solution ManagerFrom awareness to action
SAP has compiled best practices for E2E Solution Operations based on the experience from customer engagements over three decadesSAP is aware of customer pain points. Pain points are addressed by best practices:
SAP Standards* for E2E Solution Operations.
on the experience from customer engagements over three decades.
Change Management
Transparency on Processes & Apps
Require-ments
DesignOptimize
Application Management
g
Solution Updates
Problem analysis
Integration Testing
Innovation Management
& pp
Deploy
Build & TestOperate
Monitoring Software logistics
Integration Validation
Incident Management
* SAP Standards for Solution Operations http://service.sap.com/supportstandards
Implementation methodology for E2E Solution Operations: Run SAP.
SAP Solution Manager provides all capabilities for E2E Solution Operations.
Solution DocumentationMotivation
Customer pain points
My Solution Documentation is:
Hard to understand for non-experts
Initially my business processes have been modeled very detailed. Now, after go-live, the documentation is too complex to be reused or a help for non-business process experts.
1
2 Outdated and not reliable Because of costs or organizational aspects my business process documentation has not been updated or verified since it’s initial creation
to be reused or a help for non business process experts.
it s initial creation.
3 Not related to supporting software
There’s no sufficient transparency which SAP and non-SAP software supports my business processes.
4 Not centrally accessible There’s no centralized access to my business process and system landscape information.
5 Very costly to maintain Th ’ t t d d t ll d i t f5 Very costly to maintain There’s no automated and controlled maintenance of my documentation. So I only do this effort sporadically, partially or before major software updates, only.
Solution Documentation Definition
What is Solution Documentation?
Solution Documentation means having documented the following key elements:core business processes
l t d t h i l bj t h t ti t d b k d j b i t frelated technical objects, such as transactions, programs, custom code, background jobs, interfacesrelated (non-SAP) system and software componentsRecommended project language is English
The correct usage of implementation projects automatically leads to sufficient solution documentation in the operations and optimization phase. If you start with the documentation in the operations phase you should make the Solution Documentation life-cycle Focus Focus operations phase, you should make thedocumentation of your core businessprocesses available in SAP Solution Manager.In relation to a complete implementation project only a subset of information is needed then
Require-ments
DesignOptimize Application Management Implementation
-> create or locally adjust
Template Management-> ceate global documentaion
Upgrades-> verify documentation
yRe-Documentation Initial Documentation
only a subset of information is needed, then.
Main tools: Business BlueprintSolution Configuration
Deploy
Build & TestOperate
Configuration-> extend documentation
-> create or locally adjust documentation
Operations-> re-document
Solution ConfigurationSolution Documentation AssistantSystem Landscape Maintenance/Directory (SMSY/SLD)
Solution Documentation Life-CycleALM phase and related documentation
Solution documentation can be continuously enriched along the ALM life-cycle
Design: Create global business process templates and specifications, e.g. for later g g p p p gimplementation projectsDesign/Build: Newly create or locally adjust business process structure during your
Require-ments
DesignOptimizeApplication Implementation
Template Management-> create global documentation
Upgrades-> verify documentation
Solution Documentation life-cycleimplementation project
Build/Test: Extend business process documentation during solution
Deploy
Build & TestOperate
Application Management
Configuration-> extend documentation
Implementation-> create or locally adjust documentation
Operations-> re-document
configuration, e.g. with custom code documentation, configuration information, test cases
Operate: Re-document or adjust your business process documentation during operations, e.g. with system information
Optimize: Verify your business process documentation before upgrades, e.g. delete obsolete information, e.g. not used custom code
Core and Critical Business ProcessesDefinition
What’s a core or critical business process?
Regularly there are not more than 1-5 core or critical business processes within a companyg y p p y
Core business processes are the most important processes, leading to a severe impact on the company’s business if they are disrupted
C iti l b i t h i ll h ll i b iCritical business processes are new or technically challenging business processes, e.g. with custom developments or non-SAP components needing high awareness or monitoring
Documentation in SAP Solution Manager doesn’t mean to model every process step variant d d t il It t h d t d bl t t ith i f ti l t fand detail. It means to have an understandable structure with information relevant for reuse
of other teams and other application life-cycle capabilities
Example manufacturing industries: Material supply of the productionIf this process is disrupted and material outages arise, the production of finished parts will be impossible. So the company has to change production plans, causing higher total production costIn addition, customer orders will not be delivered in time, so that customer satisfaction decreasesThe material supply process needs to be considered a critical core process because the companyThe material supply process needs to be considered a critical core process, because the company loses money, if material outages occur
Solution DocumentationIncluded documentation types
Solution Documentation contains 2 types of documentation
Technical Landscape Documentation
System, server, database and software component documentationy , , p
Maintenance done by: system administratorstechnical SAP Solution Manager experts
Focus of EGI Basic Configuration of SAP Solution Manager and therefore not part of the EGI Solution Documentation
Business Process Documentation
Documentation of Core Business Processes, related interfaces and custom code
Maintenance done by: solution architects, e.g. for custom development and interface specifications; business process experts, e.g. to document (core) process flowproject members, e.g. to document test cases and project specific customizingfunctional SAP Solution Manager experts, e.g. for simple transfer if good process documentation is available
Focus of the EGI Solution Documentation
E2E Documentation of Core Business ProcessesIntegration of non-SAP in Solution Documentation
Integration of non-SAP components in Solution Documentation
Technical Landscape Documentation
Automated collection and display of third party system information via SLDp y p y yAny third party applications could use generic API to auto-register into the SAP Solution Manager system landscape directory(for details see attachment or captivate delivered with this service)
Re-use of technical landscape documentationAs for SAP applications third party application information can be re used in many capabilities e g for root cause analysisAs for SAP applications third party application information can be re-used in many capabilities, e.g. for root cause analysis, business process documentation, testing …
Business Process Documentation
Documentation of Core Business Processes includes non-SAP processesNon-SAP process steps and related, linked information in the business process structureDisplay of non-SAP software components and related process steps in the business blueprint graphics incl. links to documents, issues, test cases …
© SAP 2008 / Page 9
Application Lifecycle Management Process Solution Documentation
GoalCentrally document and relate business processes and technical information of SAP y pand non-SAP Solutions ensuring transparency, efficient maintenance and collaboration
D i SDocumentation
Solution Documentation
Create technical landscape documentation
Create business process documentation
Hand-over to operations
Create solution documentation
Documentation ScopeDocumentationtype
Verify technical landscapedocumentation
Update solutiondocumentation
Verify business process documentation
Hand-over to operations
CapabilitiesTechnical Landscape Documentation
Implementation ContentProject Administration and Business BlueprintBusiness Process ConfigurationSolution Documentation AssistantSo ut o ocu e tat o ss sta tProject Reporting
Solution Directory
Documentation TypesHow to get a Minimum Documentation and fully exploit the Valueg y p
SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy
SAP Solution Manager Root Cause Analysis Run SAPSAP Quality CenterSAP Solution Manager Key Capabilities
SAP Solution Manager capabilities can be configured and implemented
Modification Justification
Root Cause Analysisfor Custom Code
Test Workbench & eCATT
Upgrade
Accelerated Innovation Enablement
ASAP
Run SAP for Industries
SAP Quality Centerby HP
based on customer specific priorities and roadmaps
Individual services and guided expert session for desired
configuration available
Check
Custom Code Maintainability
CheckTest
Upgrade (Delta Configuration)
Business Process
Template Management
Change Request
ASAP
Additional CQCs*
configuration available
The 4 Steps to fully exploit the value of
SAP Support SLA
Custom Code
Configuration Content
Test Content
Monitoringg q
Management
Diagnostics
Technical SLA &IT Reporting4
3SAP CPS by
R d dto fully exploit the value of SAP Solution Manager
To achieve IT transparency “Single Source of Truth”
Custom CodeDocumen-
tation Business Process
Documentation
Diagnostics
System Monitoring
SystemQuality
ServiceDesk
Deploy (Q-Gate Management, CTS+)
3
Run SAP
Selected CQCs*
12
Redwood
To get access to specific SAP Enterprise Support and SAP Solution
Manager capabilities
System Administration
Custom Development Management Cockpit
Quality Management
Solution Documentation
Assistant
for TechnologyTechnical
Landscape Documentation
1Technical
Configuration of Solution Manager
SAP Solution Manager enables you to establish a “Single Source of Truth” for the support by your operations teams and organization
* Continuous Quality Checks© SAP 2009 / Page 11
Technical DocumentationTechnical documentation as integral part of Solution Documentation
Documentation ScopeDocumentation type
Create technical landscape documentation
Hand-over to operations
Create solutiondocumentation
P f d t f
Create business process documentation
Performed as part of technical configuration of SAP Solution Manager
Verify technical landscape documentation
Review sytem landscape
Update solutiondocumentation
Verify business process documentation
Hand-over to operations
Review sytem landscape
Run automated data capture for new systems
Adjust system landscape
Create new or adjust logical components
Technical Landscape Documentation
Customer Benefits
Transparency of landscape informationAll technical landscape information is centrally available and can be analyzed
Integration of third party applicationsAutomated collection and display of third party system information
Reliable and Up-to-date information
Enriches business process with system data
Third party application information can be integrated in business process documentation
Reduced time and effort Basis for other capabilitiesLandscape data is updated automatically based on specified frequency
Central maintenance and access reduces
Controlled, target-oriented access to managed systems via RFC connection, e.g. allowing directly linked solution configuration out of business blueprint
© SAP 2008 / Page 13
time and effort for solution operationsp
Technical business process monitoring
Technical Landscape DocumentationExample
Technical landscape documentation as central, reliable data source for all kind of system landscape and system related documentation
Solution overview
Solution status /Solution status / name
Links to administrative
tasks
Logical Components
Products / product versions
System role
System / client
Technical Landscape DocumentationSAP Solution Manager – Work Center “SAP Solution Manager Administration”
Work Center: Role-specific entry point for technical landscape documentation and SAP Solution Manager administration related activitiesand SAP Solution Manager administration related activities
System Administrator
Technical landscape documentationTechnical landscape documentation,maintain systems, users and solutions
Business Process DocumentationBusiness Process Documentation as part of Solution Documentation
Documentation ScopeDocumentation type
A l b i
Create technical landscape documentation
Hand-over to operations
Create SolutionDocumentation
Create business process documentation
Analyze business processes with SoDocA
Align business process structure with implementation content
Performed as part of initial set-up of SAP Solution Manager
Document custom code
Verify technical landscape documentation
Review sytem landscape Verify business processes
Update SolutionDocumentation
Verify business process documentation
Hand-over to operations
Review sytem landscape
Adjust system landscape
Run automated data capture for new systems
Verify business processes with SoDocA
Update business blueprint
Document custom code
Create new or adjust logical components
Verify business process structure with implementation content
Business Process Documentation (Business Blueprint)
Customer Benefits
Simplifies alignment of Business and ITImplementation content with more than 2,500 predefined processes, documentation, test cases
d d di t d t h i l i f ti lik
Accelerates internal IT supportStandardized documentation in the SAP Support ecosystem
and dedicated technical information like transactions and programs
Central documentation of business processes including related system information
Basis for business process monitoring
Cost reduction for implementation, upgrades and maintenanceincluding related system information
Eases collaboration with SAP Allows fact-based decisions about innovation / business process operation
Faster response times
Faster time to solution
Prerequisite for certain AGS services, e.g.
innovation / business process operationEasy and fast verification of documented business processes and dedicated custom developments
© SAP 2008 / Page 17
q , gjustification of custom development Transparency of projects throughout
decentralized IT landscape
Implementation ContentAccelerator to come to an initial Business Blueprint
GoalProvide customers with predefined business scenarios and business processes aligned with SAP Solution Maps to enable projects to perform scoping, configuration, and testing according to industry best practices
ScopeDocumentation describing the scenario use in your business Transactions allowing the evaluation of the delivered scenariosTransactions allowing the evaluation of the delivered scenarios Configuration support allowing for efficient Customizing of your scenariosTest templates to accelerate integration testingTest templates to accelerate integration testing
BenefitsReduced business blueprint timeAcceleration of configurationQuick Start for testing
Implementation Content
Business Blueprint for Solution DocumentationRecommended maintenance
Business Blueprint offers central, focused, up-to-date, and easy-to-understand core process documentation. The primary focus is to document the process steps, code,
t d i t fsystems and interfaces.
System information Transactions Custom development Documents, Links
Organizational units
Master data
3 level hierarchyBusiness scenarioB iBusiness processesBusiness steps
Interfaces= Key elements of Solution Documentation
Business Process Documentation SAP Solution Manager – Work Center “Implementation / Upgrade”
Work Center: Role-specific entry point for business process documentation and project related activitiesproject related activities
Project ManagerProject Manager
Business Process Expert
Team Lead
p
Team MemberPlan, create and maintain projects
Quality Managermaintain projects
Status Reporting
S t Ad i i t tSystem Administrator
Solution DocumentationSolution Directory enables Solution Documentation
Documentation Scope
After hand over to operations the business process and related system information is maintained in and available for re-use through solution directory
Create technical landscapedocumentation
Hand-over to operations
Documentation Scope
Create solutiondocumentation
Create business process documentation
g y
Analyze business processes with SoDocA
Align business process
Performed as part of technical configuration of SAP Solution Manager
Copy business process structure and interfaces into solution directory
structure with implementation content
Document custom code
Reuse the business process information in various solution manager processes
Verify technical landscapedocumentation
R i t l d Verify business processes
Update solutiondocumentation
Verify business process documentation
Hand-over to operations
Review system landscapeRun automated data capture for new systemsAdjust system landscapeCreate new or adjust
Verify business processes with SoDocA
Update business processes using check-in/check-out functionality in Solution
Reuse the business process information in various solution manager processes
Create new or adjust logical components directory
Verify business process structure with implementation content
Business Process Life-Cycle From Template to Solution
Business Process Life-Cycle supported by SAP Solution Manager: From process templates, modeling, roll-out until reuse in SAP Solution Manager p p , g, gcapabilities and upgrade or maintenance projects
*
* = Business Process Repository (Implementation content)
SolutionsScope and Benefits
A solution contains up-to date documentation of all core business processes and the supporting productive system landscape informationpp g p y p
ScopeTake-over project information into operations MapTake over project information into operations. Map scenarios, processes, process steps and interfaces to system landscape
Controlled maintenance of business processes and pdedicated information via check-out/check-in functionality
Assign documentation and system objects, e. g. transactions and IMG activities, to updated process structure elements
BenefitsUp-to-date, central solution documentationUp to date, central solution documentation
Reliable solution documentation through controlled maintenance
Basis for many other SAP Solution Manager capabilities like business process and interface monitoring, upgrade projects, knowledge transfer, issue management
SolutionsSolution Components
Ideally a solution derives it’s content from a project. It allows central access and contains up-to-date information about productive core business processes and related s stemsrelated systems
Change requestsTransactions Documentation Configuration Test cases
Solution List
Organizational units
Master data
3 level hierarchyBusiness scenarioBusiness processesBusiness steps
Interfaces
System Information Source Project
= Differences in comparison to projects
Technical Landscape Documentation SAP Solution Manager – Work Center “System Landscape Management”
Work Center: Role-specific entry point for display of technical documentation and related activities
Technical O ti
System Administrator
Operation
Business Process Expert
Application Consultant
Display or maintain technical landscape documentation of systems and solutionsdocumentation of systems and solutions
Solution Documentation Verification Solution Documentation Assistant
Solution Documentation Assistant is SAP‘s approach to automatically analyze customers’ systems, providing a system usage report and customer core business process models in SAP y p g y g p pSolution Manager. Keeps Solution Documentation cost-efficiently up to date.
Scope
Analyzes usage of technical objects like transactions, reports, BADIs and custom developments SQL statement analysis enables live system analysis from a business perspectivefrom a business perspectiveUses the existing SAP Solution Manager infrastructure like system connections and technical statistical data
B fitBenefitsAccelerates initial Solution DocumentationEnhanced solution and usage transparencyEnables simple and fast system consolidationFacilitates business improvementsStandardization through comparison of business processes at different locationsBasis for optimized test planning Cost-efficient through automated verification of Solution Documentation
How to implement Solution DocumentationUse Cases - Decision tree
Decision Tree: How to come to a central and reliable business process structure with related documents in SAP Solution Manager
DiscoverDocumentation
availablesomewhere
no Sign-off by business
process expert
Continuousverification
with SoDocA*
Adjust process structure
Verify resultswith business
process expert
Create process structure
with predefinedbusiness content
Upload/link documents
ReuseTool based
process structure
yes
noCheck
completeness of process Upload/linkManual transfer
of process
and SoDocA*
Continuousverification
Sign-off by businessReuse
compatible to SolMan**
of process structure and
adjust to 3 levels
documentsof process Structure
AutomatedVerify process
verification with SoDocA*
Process
yes
no
business process expert
Transfer Upload/linkdocuments
Automatedtransfer of process structure
structureand prepare transfer to
SolMan
Continuousverification
with SoDocA*
structure available
in SolMan ***
no Sign-off by business
process expert
VerifySign-off by business
process expert
Continuousverification
with SoDocA
Adjust process structure
Verify resultswith business
process expert
Verify process structure
with SoDocA*Upload/link documents
* = SoDocA = Solution Documentation Assistant
** = XLS/XML Upload, ARIS, RBE Plus
*** = in Projects or Solutions
Note: The correct usage of implementation projects automatically leads to Solution Documentation
How to implement Solution DocumentationUse cases in detail
How do I get my Business Process Documentation into SAP Solution Manager?
Discover - no documentation available at all
into SAP Solution Manager?
Use BPR as template and verify structures through Solution Documentation AssistantManually adjust business process structure and related objects in business blueprint
R d i il blReuse - current documentation availableManually transfer business process structure and related objects in business blueprintMaintain business process structure and related objects in XLS, Lotus Notes and transfer it via XML upload (as this procedure requires expertise this is currently an consultant solution only)XML upload (as this procedure requires expertise this is currently an consultant solution, only)
Transfer - current and compatible tool based documentation availableAutomatically transfer business process structure and related objects in business blueprint
ARIS: adjust to required 3 level hierarchy and transfer XML upload: select content, structure it, and transfer via XML (see above)
Verify documentation available in SAP Solution ManagerVerify – documentation available in SAP Solution ManagerProject: copy project and use it as template for verificationSolution: copy project and use it as template for verification
Solution Directory
Customer Benefits
Transparency of business processesAll business process and related system information is centrally available and can be analyzed
Reuse of valuable project information
Business process documentation of projects is reused, combined with technical documentation
analyzed
Increased awareness of business process and system information reduces risk during problems
and has not to be maintained twice
Combined business, landscape and technical view enables internal business and IT alignment
problems
Controlled changes of documentation Basis for other capabilitiesCheck-in checkout functionality allows controlled changes of the current business process documentation keeping it up-to-date and reliable
Enriches solution manager capabilities business process and interface monitoring, upgrade projects, knowledge transfer, issue management
© SAP 2008 / Page 29
management
Documentation of Core Business Processes –“How it works”
Three demos presenting the basic process of core business process documentation and verification are available
Demo 1: Create a project and Document core business processCreate project and assign logical components
a d e ca o a e a a ab e
Create project and assign logical components Import business scenario from business process repository and check business process stepsDocument of custom code and custom programsCreate interface scenario, interface and interface steps
Demo 2: Create a solution and upload the processes into the solutionCreate a solutionImport business scenario into the solutionImport business scenario into the solution
Demo 3: Verify process structureUse solution documentation assistantUse solution documentation assistant
© SAP 2009 / Page 30
Solution DocumentationSummary
My Business Process Documentation was:
Now it is:
Hard to understand for non-experts
1 Clearly structured 3-level bus. process hierarchy with detailed process information
2 Outdated and not reliable
N l d
Check-in/Check-out functionality ensures controlled maintenance
N t t ll ibl
3 Not related to supporting software
Relates business process with system and interface information
C t l ibilit ll ffi i t4 Not centrally accessible
5 Very costly to maintain Solution Documentation Assistant enables
Central accessibility allows efficient in- and external collaboration
5 Very costly to maintain
> Basis for all SAP Solution Manager capabilities along the application lifecycle
efficient and automated verification
-> Basis for all SAP Solution Manager capabilities along the application lifecycle
Application Life-Cycle ManagementReuse of Solution Documentation in nearly all ALM processes and capabilities
All ALM processes base on the technical landscape and business process information provided through the solution documentation.
Solution DocumentationBusiness Blueprint, Configuration
Upgrade ManagementUpgrade RoadmapU d D d A l
p g
Require-ments
DesignOptimize
Solution Documentation AssistantSystem Landscape Maintenance/Directory (SMSY/SLD)
Innovation ManagementImplementation Project
Upgrade Dependency Analyzer
Change ManagementChange Request Management g
B ild &
p
ApplicationLife-Cycle
Management
Implementation Project Management Implementation Content
Quality Gate ManagementExtended Change and Transport Management
Deploy
Build & TestOperate Test Management
Business Process Change Analyzer Test Planning, Execution & Reporting
Technical OperationsSystem Administration System Monitoring
Business Process OperationsReporting
Business Process & Interface MonitoringJob Scheduling Management
Incident & Problem Management
Maintenance ManagementMaintenance OptimizerInstallation Tools
© S 2008 / 32© S 2009 / 32
Incident Management Root Cause Analysis
SAP® Solution Manger
© SAP 2009 / Page 33
SAP® Solution Manager
© SAP 2009 / Page 34
Additional Information
Information Sources
EGI Solution Documentation: Expert Guided Implementation Servicehttp://service.sap.com/alm >> Services
Overview: Solution Documentation and Application Life-Cycle Managementhttp://service.sap.com/alm >> Processes >> Solution Documentation
Technical Papers: SAP Solution Manager Media Libraryhttp://service.sap.com/alm >> SAP Solution Manager and Tools >> Media Library
Learning maps: Documentation of Core Business Processes and Solution Documentation Assistant http://service.sap.com/rkt-solman >> SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) >> Requirements and Design Phases with SAP Solution ManagerRequirements and Design Phases with SAP Solution Manager
Onsite training: Implementation Projects with SAP Solution Manager http://service.sap.com/education >> Training Catalog >> Course Search >> SMI310
Consulting Services: Quick start for projects in SAP Solution Manager E-mail: [email protected]