Solar Stakeholder Collaborative for Delaware DE...Key Messages • Things to consider when...

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Green Power ConnectionTM

Solar Stakeholder Collaborative for Delaware

September 29, 2016

c@nnect1on™ R delmarva ~ power®

An Exelon Company

Plan to Proactively Promote Installation of

Behind-the-Meter Solar Generation Inia Burginger

Manager, Green Power Connection Strategic Outreach

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An Exelon Company

Our Net Energy Metering Communications in Recent Years

Helping customers, contractors, and stakeholders understand

and navigate our interconnection application process

Educational tools we have added in the past couple of years:

• Website redesign – delmarva.com/gpc

• Webcasts – 12 held for Delaware since July 2015

• Educational handouts – application steps, checklists, FAQs,

dangers of unauthorized interconnections

• Face-to-face meetings – with contractors, regulators

• Community outreach – table at events for customers

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April 7, 2016

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Outage Center About Us Newsroom Contact I

NEW INTERCONNECTION REQUESTS Please Note Your account sessiOn will lime out aner 30 minutes or inactJvtty

-Hfr hi+-

Form Id 100016

INTERCONNECTION CUSTOMER (CUSTOMER GENERATOR) CONTACT INFORMATION

Please Note Reqmreo fiekls are manceo wtth

LEGAL NAME AND MAILING ADDRESS. IF AN INDIVIDUAL, USE INDIVIDUAL'S NAME.

Customer Name (Customer of Record)

l ElizabelhWhite

Street No Street Name Street Type

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Unit No

R delma,va ~ power®

An Exelon Company

Communications Now in Place

Online NEM Application Portal and Request Customer Usage Module

Online NEM Application Portal

• Enter applications and track

progress real-time

Request Customer Usage

module

• Contractor downloads

customer’s historical usage, with

customer’s approval

Both available through

delmarva.com/gpc

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December 14, 2015

• Red-

• Orange-

• Yellow-

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RESTRICTED CIRCUIT MAP We support renewable energy and partner w ith our customers to ensure safe and reliable

interconnection of renewable energy into the electric grid.

In some regions, w e may not have an open circuit at your location, making additional

interconnections unavai lable. The map below shows general areas w here circuits are restricted .

Click here to access a searchable vers ion; type an address into t he search box to locate a specific

location. If the address in w hich you are interested fa lls within a restricted area, contact GPC for

restriction confirmation or for more detail. Projects larger than t he listed restriction may be

approved following sign ificant system upgrades, which would be at the developer's or customer's

expense.

aJ PHI Restricted Circuits ,< ~ ~

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PENNSYLVANIA

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Philadelphia 0

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JERSEY

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Restricted Circuit Maps

Interactive

Type in premise address

Red – interconnection not

available

Orange – interconnection

available for systems

up to 50 kW

Yellow – interconnection available

for systems up to 250 kW

Interconnection may be

accommodated with system

upgrade at developer’s or customer’s expense

Available at delmarva.com/gpc

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December 14, 2015

I greenpo'!"er INVERTERS cennect1on·

We support renewable energy and partner with our customers to ensure safe and reliable interconnection of renewable energy into the electric grid.

General Interconnection Information

Customers who generate their own electricity with renewable energy sources can interconnect with the electric grid and receive bill credits for excess generation

Green Power ConnectionlM (GPC) is our process for faci litating small generator interconnections and net energy metering (NEM) requests

Small generalor technologies that qualify for interconnection with our system indude solar (photovoltaic or "PV"), wind, biomass, anaerobic digestion, geothermal electric, fuel cells using renewable sources, hydro, and cogeneration and microturbines. Hydro-electric systems qualify for interconnection but not for net metering services

Title 26 of the Delaware Code, Chapter 10 and corresponding regulations adopted by the Delaware Public Service Commission define the net energy metering and interconnection application processes Delmarva Power follows

Code of Maryland Regulations (COMAR) 20.50.09 for Small Generation Interconnection Standards defines the application process Delmarva Power follows. COMAR 20.50.10 for Net Metering Authority defines the qualifications for net energy metering in Maryland

All net energy metering and interconnection application forms are available on delmarva.com/gpc

Inverter Standards

The inverter is only one component of each renewable generating project which Delmarva Power evaluates for interconnection requests. Receipt of an Approval to Install notification in the interconnection application process is validation the inverter specifications were reviewed and accepted

Institute of Electrical and Electronics Engineers (I EEE) Standard 154 7 provides the criteria and requirements for interconnecting small generator equipment to the grid. Underwriters Laboratory (U L) Standard 1741 sets the requirements for the inverters and charge controllers used in photovoltaic (PV) systems

In most cases, inverters that comply with IEEE 1547 and UL 1741 will be acceptable for interconnection

The equipment on the Acceptable Inverters list on the reverse side has been accepted for use in other small generator interconnection project requests

For more information contact our Green Power Connection Team

www.delmarva.com/gpc [email protected]

(866) 634-5571

l'J delma,va ~ power.

An Exelon Company

Net Energy Metering and Small Generator Interconnections


An Exelon Company


Acceptable Inverters List

delmarva.com/gpc

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December 14, 2015

HOME

MY HOME

> PAY BILL

> REPORT OUTAGE

MANAGE MY ACCOU NT ONLI NE

• SAVE ENERGY AND MONEY

greenpo'!"er c@nnect1on™

• Efficiency Rebates, Incentives & Programs

• Take Control of Your Energy Use

Understanding the Cost of Energy

Request Energy Consultation

Home Energy Saving Tips

Renewable Energy

How to Select an A lternative Energy Supplier

• Net Metering and Small Generator lnterconnect1ons

> SET UP NEW CUSTOMER ACCOUNT

> START/STOP/TRANSFER SERVICE

> NATU RALGAS

> VIEW CHOICES AND RATES

green pO'!'f ce nnect1on™

NET ENERGY METERING AND SMALL GENERATOR INTERCONNECTIONS We support renewable energy and partner with our customers to ensure safe and reliable

interconnection of renewable energy into the electric grid .

Customers who generate their own electricity with renewable energy sources can interconnect

with the electric grid and receive bill credits for excess generation. A special net·capable meter at

the customer's premise measures the energy a customer uses off the grid and the excess

generation the renew able system provides onto the grid, and calculates the difference or " net."

Green Power Connection™ is our process for facilitating small generation interconnection and net

energy metering (NEM) requests. Our dedicated team of consultants and account coordinators

manage the customer's experience - from processing applications to resolving issues - for

residential and smaller commercial interconnection proJects. Recently, new and innovative

programs have become available for aggregated net metering and, in Delaware, comm unity net

~ .

NOT SURE WHERE TO START? OR WANT TO JOIN A W EBCAST TO LEARN

ABOUT THE PROCESS? SELECT YOUR REGION.

Delaware

Mar:yland

R delmarva ~ power®

An Exelon Company

All Tools Available on delmarva.com/gpc

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An Exelon Company

New Merger Commitment Communications – Proactive Promotion of Behind-the-Meter Solar Generation

In conjunction with the Exelon/Pepco Holdings merger in

Delaware, Delmarva Power committed to:

• Develop an enhanced communication plan to proactively

promote installation of behind-the-meter solar generation in

Delaware

• Include measures to use the Delmarva Power web site and

bill inserts to:

– Provide public service information to businesses and individuals

interested in installing solar generation

– Inform customers about Delmarva Power’s net energy metering program

and advanced metering infrastructure

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An Exelon Company

New Merger Commitment Communications – Proactive Promotion of Behind-the-Meter Solar Generation

• Delmarva Power will share its enhanced communication plan

with interested parties for their comment within six months

after Merger closing.

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An Exelon Company

Communication Objectives

Proactively promote the installation of behind-the-meter solar

generation

Inform customers of Delmarva Power’s NEM program and AMI

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An Exelon Company

Communication Strategy

Increase Delmarva Power’s advocacy of solar and renewable energy throughout the service territory

Ensure seamless availability of information on website

Distribute renewables-related information and NEM program

and AMI information through multiple communication channels

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An Exelon Company

Target Audiences

Target audiences

• Customers interested in

solar generation

• Contractors who sell and

install solar generation in

Delaware

• Solar industry associations

and stakeholder

community in Delaware

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An Exelon Company

Timeline

Timeline

• Sept. 23, 2016 – deadline to share this plan with interested

parties

• Oct. 24, 2016 – comments received

• Nov. 23, 2016 – adjust plan with acceptable comments

received, and the added communication tactics begin to roll out

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An Exelon Company

Key Messages

Solar topics to communicate, with input from stakeholders:

Benefits of solar generation [

• http://energy.gov/energysaver/articles/what-can-solar-do-you]

– Saves energy costs

– Protects the planet

– Increases property values

– Creates jobs

– Others

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http://energy.gov/energysaver/articles/what-can-solar-do-you


An Exelon Company

Key Messages

• Things to consider when considering solar

• Solar industry information

• Partnering stakeholder grant opportunities

• How AMI smart meter works for net energy metering

• Solar science

• Eligibility to interconnect

• Solar generation estimator tool

• Restricted Circuit Map now available online

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An Exelon Company

Key Messages

• Acceptable Inverters List

• Self-service through Online NEM Application Portal and

Request Customer Usage module

• Interconnection application process advances

• Compliance with 20-day Authorization to Operate after we

receive the interconnection application Part II

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An Exelon Company

Promotion Tactics

Update information on Delmarva Power’s Green Power

Connection website

• Ongoing, with topics to include:

– Benefits of solar generation

– Merger commitment information

o Restricted Circuit Map quarterly updates

o Acceptable Inverter List quarterly updates

– Details of any grant programs

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Other topics •

How your AMI smart meter works for net energy metering

–

– “Is Solar Right for You?” information

Targeted components of the US DOE Clean Energy

Savings for All Initiative announced July 19, 2016

– Online solar generation estimator tool

–


An Exelon Company

Promotion Tactics

Storage information

–

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green po'!'fer c~nnect1onM

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Promotion Tactics

Delmarva Power Bill Inserts

• December 2016,

April 2017, October 2017,

and continuing

• Topics to be determined

prior to publication

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An Exelon Company

Promotion Tactics

Industry Conference Presentations or Sponsorships

• Present topic of interest to the audience

• Consider sponsorship

– MDV-SEIA Solar Focus Conference, Nov. 16-17, 2016,

Washington, D.C.

– National Town Meeting on Smart Grid, July 25-27, 2017,

Washington, D.C.

– SEPA Utility Solar Conference, April 24-26, 2017, Tucson, AZ

– Others

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An Exelon Company

Promotion Tactics

GPC Webinars

• November 2016, January 2017, March 2017, May 2017,

September 2017

• Two webinars each round:

– Monday noon-1 p.m.

– Thursday 3-4 p.m.

• Educate on new NEM programs, interconnection process

advances and other topics in the Key Messages section

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An Exelon Company

Promotion Tactics

Community Outreach Events

• Table at events as identified,

to share information on solar

and the renewable generator

interconnection process

• Upcoming:

– Building Energy Summit,

March 2017

– Earth Day Events, April 2017

– Chamber of Commerce meetings, ongoing

– State Fairs/Green Fairs, ongoing

– Others

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An Exelon Company

Promotion Tactics

Face-to-Face Meetings

• Meet with contractors

– Gather comments on Delmarva Power’s renewable small

generation interconnection process

– Educate on interconnection processes, available grants,

and industry opportunities

23


An Exelon Company

Promotion Tactics

Delmarva Power Solar Advisory Council

• Meet twice a year to review and offer comments on

renewable interconnection processes

– March 2017 and September 2017

• Seek comments via email on topics to promote, plus review

proposed bill inserts before they are published

• To sign up: email [email protected]

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mailto:[email protected]


An Exelon Company

Open Discussion of Proactive Promotion Plan

Solar topics to communicate

Benefits of solar generation [from http://energy.gov/energysaver/articles/what-can-solar-do-you]

• Saves energy costs, primarily through net metering

• Protects the planet, through decreased greenhouse gas

emissions

• Increases property values, by adding a premium to the sales

price of homes with solar generating systems

• Creates jobs, more than 142,000 American jobs in the U.S.

solar industry in 2013

• Others?

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http://energy.gov/energysaver/articles/what-can-solar-do-you


An Exelon Company


Solar industry information

• What kinds would you like to see?

Solar grant opportunities

• Let us know of them

• Send email to [email protected]

Delmarva Power Bill Inserts

• Topics you’d like us to promote to customers?

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mailto:[email protected]


An Exelon Company


Industry Conferences

• Presentation or sponsorship

– MDV-SEIA Solar Focus Conference, Nov. 16-17, 2016,

Washington, D.C.

– National Town Meeting on Smart Grid, July 25-27, 2017,

Washington, D.C.

– SEPA Utility Solar Conference, April 24-26, 2017, Tucson, AZ

– Others?

• Topics to present?

27


An Exelon Company


GPC Webinars

• Topics coming soon:

– Enhancements to the Online NEM Application Portal

– New Q&A feature inside the Online NEM Application Portal

• What topics would you like to see?

28


An Exelon Company

Recent Changes to the Interconnection Application Process Brandon Bowles

Senior Supervisor, Green Power Connection

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• • • • • •


An Exelon Company

NEM Application Volume

Delaware Application Volume

600

500

2016

400 2015

300 2014

2013 200

2012

100 2011

0

More than 3,500

active systems in Delaware.

Jan Feb March April May June July August Sept Oct Nov Dec

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Holdings Application Volume

6000

5000

4000

3000

2000

1000

0

Jan Feb Mar April May June Ju ly Aug Sept Oct Nov Dec

• 2016

• 2015

• 2014

• 2013

• 2012

• 2011


An Exelon Company

NEM Application Volume

More than 33,000 active systems 2015

100% increase over 2014 PHI-wide

New Solar Programs for 2016 Customers

127% increase over 2015

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green po'!'f r cgnnect1on,M


An Exelon Company

Interconnection Application Processing Times – Delaware Year-To-Date through August 2016

• Regulatory Review Time

• 5 Business Days

• 100% processed on time

• Average Processing Time

• 2.21 days

Acknowl-edgement


• 15-25 Business Days



• 3.00 days

Approval to Install


• 20 Business Days



• 7.35 days

Permission to Operate

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-

–

-

-

..... ---·-=.-=..c:-::::- ---· _____ ..,. .... ____ _ -.... -----------

GPC/NEM Process Improvements

Program Enhancements

• Aggregated Net Energy Metering

• Streamlined Technical Screening

NEM Online Application Portal

• Contractor Portal Released March 2016

• Main Benefits: Improves the Accuracy and Speed of the NEM Application Process

• Data validation

• Pull down lists

• Online Customer Signature

• Fee payment Invoice Process

• Real time Application Tracking

• Improves the Customer Experience and Meets Regulatory Requirements

Request Customer Usage Portal

• Green Button Standard to provide customer usage data

• My Account Functionality

• Real time customer data transfer to contractors

• Seamless form Upload capability with 24 hours processing

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-

green po'!'fer cgnnect1on·M


An Exelon Company

GPC/NEM Process Improvements

Reviewed end to-end process for interconnections, impacting GPC, Billing, Engineering, Meter Operations

Revamped existing GPC team into process groups:

• Application and Engineering Review

• Meter Exchange Request

• Permission to Operate

Revamped GPC Hotline to streamline customer inquiries. Reps now answer non-billing calls live between 10 and 4 daily. Customers can now call into 5 discrete lines:

• Application Intake and General Inquiries

• Meter Exchange Request

• Permission to Operate

• Billing & Other Inquiries

• My Account/Web Portal Inquiries

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-


An Exelon Company

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Streamlined Engineering Review of PV Applications

98% of applications now follow the streamlined review process

To qualify, applications must:

• Be rated 25 kW or less

• Not be on a restricted or network circuit

• Utilize an inverter that is IEEE/UL Certified

• Not share a distribution transformer with an existing PV system

Application received

GPC verifies information &

enters in WMIS

kW or Less DER reviews

Above 10 kW DER, Distribution,

and Protection Review

Approval to Install Issued

Review in

Avg. 3 Days

Review in

Avg. 10 Days

25

25

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An Exelon Company

Open Discussion of Changes Stakeholders Would Like

to the Interconnection Application Process

_____

_____

_____

_____

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December 14, 2015


An Exelon Company

Questions? Comments?

Email [email protected]

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Solar Stakeholder Collaborative for Delaware DE...Key Messages • Things to consider when...

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