Software User GuideFrontrow Desktop Version 1.1.0 for Mac OS

CopyrightSoftware: © 2012 FrontRow Calypso LLC, part of the William Demant Holding Group.Patent US 7,822,212 and other patents pending.

EditionVersion 1.1.0, October 2012

Service Marks and TrademarksJuno, OptiVoice, FrontRow are trademarks of FrontRow Calypso, LLC.

Other brands, product names, company names, trademarks and service marks are the properties of their respective holders. This document might contain references to third party sources of information, or software, products or services and/or third party web sites (collectively the “Third-Party Information”). FrontRow does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by FrontRow of the Third-Party Information or the third party in any way.

Contents

Recommended Systems Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Setup Connect the Juno Tower to Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Juno Tower Audio Out Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Microphone Input Selection in FrontRow Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Set the Microphone Level in FrrontRow Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Other Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Other Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Opening the FrontRow Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Activating your FrontRow Desktop License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Easy Lesson Capture with Juno . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Started with Juno Lesson Capture Personalize your Lesson Capture Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-11

Personalize your Recording File Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Personalize your Web Quick Link button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

File Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Juno System Control and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Audio Mixer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17-18

Juno Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-20

Manage Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

OptiVoice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

PrioriTeach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23-24

Class2Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-26

Microphone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-29

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-33

Operating System: Mac OS X - 10.6 (Snow Leopard) or laterProcessor: 64-bit Processor (Core 2 Duo or later)Hard Disk Space: 150 MB of hard disk space for the application (recordings will require additional hard disk space)

Tip: The FrontRow Desktop Juno Lesson Capture software performs better with more memory. To improve performance, close any unnecessary open programs.

1

Recommended System Requirements

Installation1. Download the FrontRow Desktop at gofrontrow.com/juno under the Downloads section.

2. Double click the FrontRowDesktop.dmg file. This will open the Finder window.

3. Drag the FrontRow Desktop and Microphone Settings Application icons to the applications folder.

NOTE: For proper installation of the Microphone Settings and FrontRow Desktop Application, you must run both applications from the Applications folder.

4. Connect the included USB cable and audio cables. See page 2 for cable connections.

If you see this message when you drag the icons to the Applications folder, your system is not set up to allow installation of software from unidentified developers. Follow the steps below to configure your system to allow installation of the FrontRow Desktop and Microphone Settings Applications.

1. Open your System Preferences and click the Privacy and Security Icon.

2. On the General tab click the lock to make changes.

3. Click the radio button to allow applications downloaded from Anywhere.

Connect the Juno Tower to Your Computer

SetupYour Juno sytsem and software interact with your computer's audio settings. There are many

other programs and devices that also interact with your computer's audio settings. Please read

and follow this guide after you install the FrontRow Desktop application to ensure that your

computer's connections and settings are optimized for successful recording.

2

1. Connect a 3.5mm cable to the Audio Out port on the side of the Juno Tower and connect

the other end to the line-in or mic-in input on your computer.

2. Be sure the Tower is connected to your computer via the supplied USB cable.

3. Set the Audio Out volume between 4 and 6 using the dial on the side of the Juno Tower.

4. Connect the 3.5mm to RCA cable to the headset or line out on the computer to one of the

RCA audio inputs on the side of the Juno Tower.

NOTE: If your computer does not have separate microphone and headset jacks, you will

need a three ring audio splitter with inputs for a microphone and a headset or a USB sound

adapter with microphone input and speaker output jacks. On some MacBook Pros, the single

audio jack acts only as a headset jack. In these cases, a USB sound adapter will be necessary.

NOTE: For best audio quality, we recommend using high-quality audio cables.

NOTE: If you are also using Juno to rebroadcast via a personal FM transmitter, you will need a splitter cable. This cable is available from FrontRow. Call your FrontRow reseller for information. For more information about connecting a personal FM transmitter, see the Juno System User Guide.

Audio Out

Audio In

3.5mm – 3.5mm audio cable

3.5mm – RCA audio cable

USB cable

3

Microphone input selection in FrontRow Desktop

Your computer treats audio coming into it from the Juno Tower like a microphone. For this reason,

you need to verify that the correct microphone input is selected.

1. Open the FrontRow Desktop application.

2. Choose Preferences from the FrontRow Desktop menu.

3. Click the Lesson Capture tab.

4. Select the microphone input connected to your Juno Tower.

Juno Tower Audio Out Volume

Set the output volume dial on the Juno Tower between 4 and 6.

4

Auto Adjust Volume

1. Put the pendant microphone around your neck.

2. Click the Auto Adjust Volume button.

3. Speak naturally into the microphone until you see the message that the volume has been optimized.

4. Test by clicking the Record button.

5. Speak into the microphone for a few seconds.

6. Click the Play button.

7. If the output is low, move the slider up manually and re-test.

Set the Microphone Level in the FrontRow Desktop

1. Choose Preferences from the FrontRow Desktop menu.

2. Click the Lesson Capture tab.

3. Click the Configure button.

4. Use the Auto Adjust Volume feature to have the FrontRow Desktop automatically set the optimal microphone the volume level for you, or set it manually by moving the slider.

Other Software

By default, many programs such as SkypeTM or other programs that use your computer's microphone

settings may take exclusive control over audio settings on your computer. It is important that you

change their settings or close the applications so that they are not allowed to take exclusive control

over audio settings on your computer.

For example, to change the settings in SkypeTM:

Mac OS - under Skype>>Preferences>>Audio/Video make sure the check box next to "Automatically adjust microphone settings" is not checked.

5

Other Hardware

Many driver packages for audio devices such as Bluetooth headsets include software that is

designed to make managing your audio simpler. Some times these programs try to take over the

way your audio devices are managed in your operating system. Check the settings in that software.

If there are any settings related to the way microphones other audio are handled, adjust or disable

those settings so that they are not controlled by the software.

TIP: The most common reason that Juno users have trouble recording (for example, no audio is

recorded) is that an application they've installed for another audio device (e.g., a Bluetooth headset)

has hijacked the computer's audio resources. If you suspect that a pareticular software application is

the root of the trouble and you cannot adjust settings as shown above to resolve issues, uninstall it

and then test recording. If you determine that the problem is related to this software, check with your

audio device manufacturer and see if they offer a "driver-only" option for updating drivers.

6

Activating Your FrontRow Desktop License

When you first connect your Juno Tower with the FrontRow Desktop running, you will need to activate your license. To activate your FrontRow Desktop License, open the License Manager and enter the License ID or License Key provided by FrontRow. Your license is included in your Juno shipping box or provided by your administrator.

Validating a License ID requires that your computer be connected to the Internet (a License Key can be validated without an Internet connection). If you have a License ID and cannot access the Internet, contact your FrontRow reseller to obtain a License Key.

Opening the FrontRow DesktopOnce the application is installed, find and double click the Chair icon in the Applications folder.

7

Overview

Master Volume ControlClick and drag to adjust volume.

MuteClick to mute/un-mute.

Tower LCD LockClick to lock/unlock the Tower LCD touch screen.

Audio MixerAdjust the volume of individual microphones and audio sources.

Microphone StatusSee detailed information about the microphones used with the system.

Personalized Web Quick Link

Recording Save Location Quick Link

Encoding Queue

Master Volume Level

NOTE: Your toolbar can be customized by clicking the View Menu then Customize Toolbar.

8

Microphone Type(Pendant or Pass-around).

Microphone Name(see Microphone Settings, page 24).

MicrophoneBattery Meter

StartRecording Manually

PauseRecordingManually

StopRecordingManually

TIP: Hover over the icon of an active microphone for detailed information.

9

Easy Lesson Capture with Juno

Juno makes it easier than ever to make use of the time saving, results-boosting power of lesson capture. If you can say “begin” and “finish” Juno can handle the rest. Like magic, Juno’s lesson capture feature makes a video of teacher and student voices, media audio and computer screen, automatically titles it with the right subject based on your schedule, and helps you post it for students to review at night—all in the device-agnostic MP4 format viewable on Windows® or Mac®, smart phones and more. No special knowledge, no cords and no big time commitment needed.

Use Juno Lesson Capture for:

• Absent students to access the original lesson – a huge time saver.

• Making flipped classrooms possible, and allows learning at one's own pace.

• Making podcasting easy.

• Students with mobile devices to get lessons on the go.

• Providing a helpful tool for keeping parents involved.

Easy Lesson Capture with Juno

Recording Save Location

This is where Juno will automatically save your recordings when they are completed. From here, they can easily be accessed later to upload to your school’s learning management system. If you use DropboxTM, Google DriveTM or another file storage and syncing service, use that program’s designated folder and your files will automatically be uploaded for review by students.

10

Getting Started With Juno Lesson Capture

Personalize your Lesson Capture Settings

Audio Input

Select your recording device from the available recording options. If you have more than one recording device shown, be sure to select the microphone input that the Juno Tower is connected to.

Click Preferences under the FrontRow Desktop menu to access the Settings window, then click the Lesson Capture tab.

TIP: To access your completed recordings quickly, click the Recordings Quick Link icon from the toolbar.

11

Configure the Audio Input

Click the Configure button to optimize recording levels. Use the Auto Adjust Volume feature to automatically set the optimal microphone the volume level, or set it manually by moving the slider. Once you've set your level, test by clicking the record button and speaking a few words through the Juno Microphone. While recording the "Record" button will change to "Play". Click Play to listen to your test recording.

12

Personalize your Recording File Names

Juno will automatically save your recordings with a title based on your schedule. Simply enter your schedule, and anytime you make a recording during a time specified in your schedule, Juno will name the file based on the title specified for that time/day.

If your schedule is not precise, you can have Juno confirm the title when you begin a recording. Place a check in the “Always prompt for recording name” box and you will be prompted to accept or change the filename when you start a recording.

Default Recording Name

If you make a recording during a time that is not defined in your schedule, the file will be named using the Default Recording Name along with the date and time the recording was completed. Customize this with your last name, room number or a generic subject name.

13

Personalize your Web Quick Link Button

To specify the location where you will upload your recordings, type or copy the web address in the Web Link box. This could be an FTP site provided by your district, or any other interface for placing your recordings where students can easily access them.

TIP: To access your Web Link quickly for uploading your completed recordings, click the Web Link Quick Link icon from the toolbar.

Low 10 frames per second, screen width 640

Medium 15 frames per second, screen width 1024

High 20 frames per second, records at the screen width setting on your computer

NOTE: File size will vary depending on the recording quality and each computer that is used for recording. In the Low setting, recordings that include audio and screen capture will be around 2MB per minute. In the Medium setting, the recordings will be around 2.5MB per minute. In the High setting, file size is dependent on the computer's resolution settings.

Choose the quality of your recordings depending on the devices your students will use to watch them or how much space you have on your computer or upload location. If your students are using older generation smart phones or if you have little space for storage on your computer or upload location, use the Low setting. If you want the best quality possible for your recordings and storage space is not an issue, use the High setting.

To change the recording quality, click the Lesson Capture menu, Recording Quality and choose High, Medium or Low.

Recording Quality

14

Recording

To record, use your Juno Pendant microphone to issue voice commands. For help on using voice commands see page 24.

Say: To:

Begin Begin or resume a paused recording

Suspend Pause a recording

Finish Stop, encode and automatically name a recording based on your personalized settings.

TIP: Recordings can also be controlled using the software buttons or keyboard shortcuts in the application.

TIP: While recording, the LCD background on the Juno Tower will turn red. If your recording is paused, the LCD background will be yellow.

Recording Type

Choose between recording video (screen capture) and audio, audio only or video only. The default is video and audio which will capture all screen content, media audio, and student and teacher voices.

To change the recording type, click the Lesson Capture menu and choose the recording type.

15

File Encoding

NOTE: Depending on the computer being used, the average time it will take to encode a file to the MP4 format will be approximately the same amount of time as the recording. Encoding will slow your computer down and may compromise a recording being done at the same time.

Use the Quick Link buttons to easily find and upload your completed recordings. The Quick Links provide quick access to your Recording Save Location and your Personalized Web Link where you can upload your finished recordings.

How to Give Students Access to Your Completed Recordings

Personalized Web Link

Recording Save Location

If you have specified a Dropbox or Google Drive folder as your recording save location, your files will be automatically uploaded to an online folder that students can access anywhere. See page 10 and dropbox.com or drive.google.com for details. If your district has an FTP site or other interface for uploading and sharing content, open both the Recording Save location and Personalized Web Link buttons to move files online. Follow district or host rules for sharing these files with students.

Once a recording has been stopped, it will need to be processed, or encoded, to the MP4 format viewable on just about any device – Windows® or Mac®, smart phones, and more.

TIP: You do not need to wait for a file to be encoded to begin another recording. The FrontRow Desktop software will queue the recordings and encode them as they are completed.

While recordings are being encoded, you can click the Activity button to see the progress.

Juno System Control and Settings

Master Volume ControlClick and drag to adjust volume.

MuteClick to mute/un-mute.

Tower LCD LockClick to lock/unlock the Tower LCD touch screen.

Audio MixerAdjust the volume of individual microphones and audio sources.

16

17

Audio MixerTo access the Audio Mixer, click the Mixer button on the toolbar.

Control the volume of each microphone individually. When a microphone is active, its icon will appear with a green background.

When playing music from a device connected to a Microphone's Audio In jack, click the Music Audio In button for best audio performance.

Microphones

Control the individual volume of each audio device connected to the Juno Tower. The device type icon will appear with a green background when that device is playing audio through the Juno Tower.

NOTE: For best results, make sure the volume setting on the audio device itself (computer, MP3 player) is at least 75% of maximum.

Music Audio In

Volume Slider

Channel

Microphone Type

Microphone Name

Current Volume

Volume Slider

Audio Input

Device Name

Device Type

Audio Devices

Current Volume

TIP: To customize microphone names click the Configure Microphone button from the FrontRow Desktop dashboard screen. See Microphone Settings on page 27.

18

Device Names

Click the arrow next to the Device type icon to customize the names and icons of the audio devices connected to the Juno Tower for easy identification. The icons and names will also appear on the Tower LCD Device screens.

Control individual aspects of the sound from your audio devices such as the base, middle and treble frequencies. See page 21 for OptiVoice settings.

The Equalizer affects auxiliary audio sources only; Microphone audio can be adjusted using OptiVoice in the Juno Settings.

NOTE: When the Music Audio In checkbox is checked on the Tower LCD screen or the Music Audio in button is clicked on the Microphones tab, the equalizer WILL affect the audio on that microphone channel.

Equalizer

19

Juno Settings

Tower Name

Change the name of your Juno Tower as it will appear on the Tower LCD screen. This is helpful if your Tower is moved and you need to identify it.

Firmware Updates

For feature enhancements or upgrades, your Juno Tower may require its firmware to be updated. If there are any firmware updates available, you will be notified on in the main application window.

Country / Language

Your Juno Tower voice commands can be customized for use in different languages or regions. If you would like to use a language or region other than English - United States, choose from the available options in the dropdown menu.

To access the Juno Tower Settings, click the FrontRow Desktop menu, then Preferences.

Tower SettingsThe Juno Tower settings tab is the dashboard for how your Juno is configured.

20

Manage Licenses

To add a license, verify you are connected to the Internet and enter a License ID. If you do not have access to the Internet, you can obtain a License Key by calling your FrontRow reseller.

Installed Modules

The list of optional hardware features installed on your Juno Tower. For more information about expansion modules, see the Juno System User Guide.

Licenses

The list of optional firmware and software licenses on your Juno Tower.

21

Fragile consonant sounds carry 75% of the meaning in speech but are easily destroyed by background noise. OptiVoice strengthens these critical sounds, doing the work of a 12-band equalizer with a single switch. For low background noise environments and for a more natural reproduction of your voice, use the Low setting. For environments with higher background noise, use the Medium or High setting.

Experiment with the right mix of microphone volume and OptiVoice setting to find the optimal solution for your environment.

NOTE: OptiVoice affects microphone audio only; auxiliary audio sources can be adjusted using the Equalizer adjustment in the mixer.

22

Use PrioriTeach to have the Juno Tower automatically reduce the volume of all other audio sources including Pass-Around Microphones when you speak into the Pendant Microphone.

Enable/DisablePrioriTeach can be turned on or off by checking the box.

NOTE: PrioriTeach can also be turned on or off using the Tower LCD.

Fade Up TimeSet how quickly the volume of Pass-Around microphones and audio devices returns to previous levels.

Drop Down LevelSet the drop down level to adjust the relative volume drop of Pass-Around microphones and audio devices when you speak into the Pendant microphone.

NOTE: The PrioriTeach feature is only activated by a Pendant (teacher) Microphone and only when on channel A or B.

23

Your Juno system can be controlled using your ITM-01 Pendant Microphone and your voice. For help with using voice commands, see page 24.

Microphone Channel

Voice command operation can be used on only one channel at a time. Set the command channel to A or B depending on the channel you are using with your Pendant Microphone.

Recognition ToleranceIf the system is having trouble recognizing your voice commands, set the tolerance to Lenient. If the system is incorrectly identifying voice commands, set the tolerance to Strict.

24

To issue a voice command:

1. Press and hold the One-Touch button on the Pendant Microphone.2. Wait for voice command tone and Tower LCD background to turn green.3. Keeping the button pressed, say one of the commands below.4. Wait for confirmation tone and Tower LCD background to return to white.5. Release button.

Say: To:

For best performance:

• Follow the sequence above precisely when issuing voice command.

• Avoid brushing the microphone against clothing, jewelry, etc. while issuing voice command.

• Speak clearly with a normal conversational tone.

• When issuing the Finish command, wait until the LCD background returns to white before releasing the button.

• Avoid holding the microphone close to the mouth when speaking commands. The microphone is optimized to understand commands when it is sitting flat on the chest.

NOTE: Voice commands work only with the Pendant (teacher) Microphone, and only on either channel A or B. Be sure to have your Teacher Microphone set to the Voice Command channel. See page 23 for help with setting the Voice Command channel. See page 27 for help with programming microphones.

NOTE: While recording, confirmation tones are not played so they will not be recorded.

NOTE: In some cases, if the Tower does not recognize a command, the LCD will remain green for up to 10 seconds. During this time, audio will not transmit from the Pendant microphones.

Increase Increase the volume by 2 steps

Reduce Reduce the volume by 2 steps

LCD Toggle Juno Tower LCD lock on/off

Begin Begin or resume a paused recording

Suspend Pause a recording

Finish Stop, encode and automatically name a recording based on your personalized settings

25

Class collaboration expands the reach of your lesson and introduces your class to new and

exciting experiences. The Juno system ensures everyone can hear equally and participate

in the learning forum.

Many online resources such as education.skype.com provide opportunities for your

classroom to participate in live educational events and projects with other classes. Programs

such as Skype™, Adobe® Connect™ and others* provide the medium to see and hear your

collaborative classroom partners. Use the Juno Tower to ensure all students are able to

effectively participate in the learning session by easily hearing the conversation as well as

sharing their thoughts during the session using the optional Pass-Around Microphones.

*These applications are not supplied or supported by FrontRow.

In both classrooms:

1. On the Class2Class tab, enable the Class2Class option by checking the Enabled box.

2. Connect a 3.5mm cable to the Audio Out port on the side of the Juno Tower and

connect the other end to the line-in or mic-in input on your computer.

3. Using a 3.5mm to RCA cable, connect the "audio" or "headset" out on your computer to

one of the Audio In connections on the Tower.

4. Using the supplied USB cable, connect the Juno Tower to your computer.

5. Install and run the communication software application (e.g., Skype™, Adobe® Connect™).

6. Connect to other classroom or collaborator using the communication software.

7. Speak into the Juno microphones; all microphone audio will be transmitted between

classrooms and audible via the Tower speakers.

8. If you like, you may start a Juno recording of the session. Note that media audio

originating from the computer and audio from the remote classroom will not be recorded.

9. When finished, disable the Class2Class option to ensure that computer audio is recorded

via Juno during normal recording sessions.

Class2Class Setup

NOTE: If your computer does not have a separate microphone input, you will need a three

ring audio splitter with inputs for a microphone and a headset or an external USB sound

card/headset adapter (for audio playback from computer and recording of lesson capture).

NOTE: For best audio quality, we recommend using high-quality audio cables.

NOTE: If you are also using Juno to rebroadcast via a personal FM transmitter, you will need a splitter cable. This cable is available from FrontRow. Call your FrontRow reseller for information. For more information about connecting a personal FM transmitter, see the Juno System User Guide.

Audio Out

Audio In

3.5mm – 3.5mm audio cable

3.5mm – RCA audio cable

USB cable

26

27

Microphone Settings

Microphone Name Customize the microphone names used with your Juno system for easy identification on the

Tower LCD, the Mic Status screen and Microphones screen in the Audio Mixer.

Assigned ChannelsAssign the operating channels for your microphone. See Using Multiple Microphones on page

25 for guidance on channel assignments.

VoiceChoice Set the balance of microphone range and battery life that's right for you. Increase range when

you need it for use in large or odd shaped rooms. Increase battery life when you need more talk

time from your microphone.

NOTE: Increasing range will reduce talk time. Increasing talk time will reduce range.

DefaultsRestore the microphone settings to factory defaults.

Use the Microphone Settings application to customize your Juno Microphones.

Click Configure Microphones from the FrontRow Desktop menu to access the Microphone

Settings or start the "FrontRow Microphone Settings" application directly from the

"Applications" folder on your Mac. If you do not have the FrontRow Desktop installed, download

the free Microphone Settings application from gofrontrow.com/juno.

28

Firmware UpdatesThe Microphone Settings App will notify you when there is a firmware update available. To

update from a file provided by FrontRow, click the File menu and click Update From File.

Using Multiple Microphones Your Juno system is designed to receive up to 5 microphone signals at once*. Any combination

of Pass-Around and Pendant Microphones is possible. For example, use two Pendant

Microphones (one for a teacher and one for a teacher’s aide) and three Pass-Around

Microphones for students, or one Pendant Microphone for a teacher and four Pass-Around

Microphones for students.

Microphones must be on different channels or interference will occur. You can quickly program

them to properly operate on different channels. For help with programming, see page 27.

NOTE: If you are using the ITM-01 Pendant Microphone with just one ISM-01 Pass-Around

Microphone, you probably don't need to program or set anything. The ITM-01 Pendant

Microphone is factory set to transmit on Juno channel A and the ISM-01 Pass-Around

Microphone is factory set to transmit on Juno channel B.

If you have the Channel Expansion Module installed in your Juno Tower and are using multiple

microphones, you must assign channels and set the microphone switch positions so that each

microphone transmits on a unique channel. Use the Recommended Channel Setting guide on

page 26 to program channels and choose switch positions for your microphones.

*The Juno Tower comes standard with 2 channels. Add 3 additional channels with the optional Channel Expansion Module.

29

Programming and Switching the Microphone

1. Connect the microphone to a computer with the supplied micro USB cable. When configuring Microphones, only one can be connected at a time.

2. Open the FrontRow Desktop software application. If you do not have the FrontRow Desktop, the free Microphone Settings application can be downloaded from gofrontrow.com/juno.

3. Click the Configure Microphone option in the FrontRow Desktop menu (this will open the Microphone Settings application).

4. Click the Configure Microphones button.

5. Using the dropdown choices, assign the desired channels to the switch positions (see guide below) and click OK.

Recommended Channel Setting

Microphone 1

Switch Switch Switch Switch Switch Switch Switch Switch Switch Switch Position Position Position Position Position Position Position Position Position Position 1 2 1 2 1 2 1 2 1 2

A B A B C D C D E C

Microphone 2 Microphone 3 Microphone 4 Microphone 5

Move the channel setting switch inside the battery compartment of the microphone to the highlighted position in the chart.

30

TroubleshootingMy Juno Tower is not recognized by my computer (I see “Waiting for Tower” or “Error Communicating” screen)

• Ensure the Tower is powered up and has finished its startup process (about 20 seconds).

• Verify the Tower is connected to the computer via the USB cable. If connected, disconnect and

reconnect the USB cable between the Tower and the computer.

• Close the FrontRow Desktop application and restart it.

• Use a different USB port on your computer.

• Restart the computer.

• Re-install the FrontRow Desktop.

• Verify that the version of firmware on your Tower is compatible with the Mac OS version of the

FrontRow Desktop Application. On the Tower LCD, touch the Tools icon, then the About Menu

button. You must have firmware 1.12 or later.

I changed the Audio input in the Lesson Capture Preferences and the change is not taking effect

• Restart the FrontRow Desktop application.

I’ve connected my Juno Tower or Juno Microphone to my computer and I see a screen that says Error Communicating

Tower • Disconnect and reconnect the USB cable connected to your Tower.

• Make sure there is only one Tower connected to the computer.

• Turn the power off and back on.

• Restart computer.

Microphone • Disconnect and reconnect the USB cable connected to your microphone.

• Make sure there is only one microphone connected to the computer.

• Restart computer.

Low or no audio when playing back recordings

• Verify that you have all the audio cables connected properly between the Juno Tower and

your computer.

• Verify that the individual volumes of your microphones and devices you want to be recorded

are not low or muted.

31

Microphone Volume 1. From the Juno Audio Mixer, click the Microphones tab.

2. Locate the slider(s) of the microphone(s) you are using to make the recording.

3. Increase the volume.

Device Volume 1. From the Juno Audio Mixer, click the Audio Devices tab.

2. Locate the slider(s) of the audio device(s) you are using to make the recording.

3. Increase the volume.

• If replaying the audio through the Juno Tower, verify the volume of the Audio Input is set high

enough for audible playback.

1. From the Juno Audio Mixer, click the Audio Devices tab.

2. Locate the slider that corresponds to the computer or other device you are using to play

back the recording.

3. Increase the volume.

• If you have another microphone connected to your computer e.g. a USB microphone, verify that

the correct microphone input on your computer is selected.

1. Choose Preferences from the FrontRow Desktop menu.

2. Click the Lesson Capture tab.

3. Select the microphone input connected to your Juno Tower.

Verify your Microphone Volume Level is set correctly

1. Choose Preferences from the FrontRow Desktop menu.

2. Click the Lesson Capture tab.

3. Click the Configure button.

2. Use the Auto Adjust Volume feature to have the FrontRow

Desktop automatically set the optimal microphone the

volume level for you, or set it manually by moving the slider.

Auto Adjust Volume

1. Put the pendant microphone around your neck.

2. Click the Auto Adjust Volume button.

3. Speak naturally into the microphone until you see the

message that the volume has been optimized.

4. Test by clicking the Record button.

5. Speak into the microphone for a few seconds.

6. Click the Play button.

7. If the output still is not enough, move the slider up manually.

• Verify the output volume dial on the Juno Tower is set between 4 and 6.

32

• Verify that you have chosen a recording type that includes audio.

33

• Adjust your microphone volume.

Verify that the output volume is on the computer not low or muted. 1. From the Mac System Preferences, click Sound.

2. Click the Input tab.

3. Next to the output volume, verify that the mute option is not checked.

Verify that other software has not taken control of your computer's audio settings. Many programs such as SkypeTM may take exclusive control over audio settings on your

computer. It is important that you change their settings so that they are not allowed to take

exclusive control over audio settings on your computer. For example, in SkypeTM, under

Preferences >>Audio/Video, make sure the check box nex to "Automatically adjust microphone

settings" is not checked.

Many driver packages for audio devices such as Bluetooth headsets include software that is

designed to make managing your audio simpler. Some times these programs try to take over the

way your audio devices are managed.

Check the settings in that software. If there are any settings related to the way microphone other

audio is handled adjust those settings so that they are not controlled by the software. If you

suspect that this software is the root of the trouble and cannot adjust settings to resolve issues,

uninstall it and test recording. If it is determined that it is related to this software, check with your

audio device manufacturer and see if they offer a "driver-only" option for updating drivers.

Audio recording is distorted when played back

• Verify the Audio Out volume dial on the Juno Tower is not set too high.

• Verify the input volume in your System Preferences under Sound is not set too high.

My FrontRow Desktop License is not recognized

• Verify that you have entered the License Key or License ID exactly, including dashes.

© 2014 FrontRow Calypso LLC Phonic Ear, FrontRow, Calypso and the names of Phonic Ear, Calypso, and FrontRow products are trademarks or registered trademarks of FrontRow Calypso LLC in the U.S. and other countries.

Mac is a registered trademark of Apple Inc. in the U.S. and other countries.821-5082-138/Rev C 0914

USA/Global Canada Australia Scandinavia1690 Corporate Circle 6950 Creditview Road, 629 Nudgee Road Kongebakken 9Petaluma, CA 94954-6712 Unit 1 Nundah QLD 4012 2765 SmørumUnited States Mississauga, ON L5N 0A6 Australia Denmarktoll-free: 800.227.0735 Canada tel: 1 800 746 642 tel: +45 3917 7101tel: 707.769.1110 toll-free: 800.340.9894 fax: 1300 737 983 fax: +45 3927 7900fax: 707.769.9624 tel: 905.461.5300 www.gofrontrow.com www.gofrontrow.comwww.gofrontrow.com www.gofrontrow.com