Software Consortium Mobile Application Solutions Presentation
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Transcript of Software Consortium Mobile Application Solutions Presentation
Mobile Application Solutions
Presented By: Software Consortium
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About Software Consortium
Software Consortium (SCI) has delivered award-winning, innovative software solutions with the highest return on investment since 1991
SCI helps private- and public-sector clients leverage technology and achieve strategic, as well as tactical goals, via a comprehensive set of services using the right teaming, people, processes and technology
SCI’s 22-year track record of trend spotting and early investment in technology platforms has led to award winning solutions for clients
Clients have received awards for industry changing solutions that almost immediately increased their market share or operational efficiency
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First-to-Market Solutions
First online healthcare insurance quoting system for Mid-Atlantic’s largest BlueCross BlueShield
First online banking application for industry giant, M&T Bank
Complex website redesign, delivering new processes, functionality and mobility for national insurance leader
Mature mobile architecture to replace a 100-year-old ticketing system for nation’s leading passenger rail transporter
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Mobile Solution for Transportation
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Mobile Solution for Transportation
The nation’s leading passenger rail transporter needed help modernizing their systems. One approach was utilizing mobile technologies
The solution simplified reservation, ticketing, and revenue recognition business processes facilitating customer self-service
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About the Client
31.2 million passengers/year 85,000 passengers ride per day 300+ trains More than 500 destinations In 46 states and 3 Canadian provinces 21,300 route-miles Approximately 20,000 employees
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Project Overview
The e-Ticketing mobile solution aimed to modernize mission-critical legacy ticketing systems and business processes to improve customer service and promote efficiencies:o Converting paper tickets to electronic formo Automating the ticket acquisition and validation processo Automating revenue recognition and accounting
Core Objective is to Improve safety and security o Providing accurate passenger manifestso Safer operationso Shifting Conductors attention away from fare collection
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Project Challenges
Challenge 1:Application Integration. With over 12 backend systems using disparate technologies, where all the data resides that needed to be interfaced to create a mobile application
Challenge 2:Justify the investment in mobile
Challenge 3:Retrain all of their conductors on new technology and obtain buy-in on utilizing it
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Extending Enterprise Architecture to Mobile Solutions
Software Consortium provided architectural oversight including:o Enterprise and solution architectureo Technology leadership and domain expertiseo Build/buy/reuse analysis for the project
Following EA best practices, our architecture team engaged all stakeholders to:o Establish a technical directiono Develop an overall architecture that met business requirementso Aligned business need to the enterprise architecture
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Requirement Checklist
Solution addresses the Safety and Security concerns for tracking passengers
Capabilities and intended uses of mobile devices needed to match the robustness and traditional systems and business processes
Architectural solutions needed to address both tactical and strategic challenges of mobile device deployments, in light of business needs
Leverage efficiency and cost improvements over manual processes Improve information accessibility in the field to aid in decision making,
reduce losses, and improve sales Enhance the customer experience Comply with industry-specific and Federal security standards
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Conductor’sHigh-level Business Processes for the Handheld Device
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Mobile Solution
Software Solution Architects used technical expertise to develop a foundation for mobile solutions
Mobile Devices ReferenceArchitecture (MDRA) addressed the most important technical aspects of a mobile solution:o Framework for distributiono Enterprise service interoperabilityo Framework for application development
The guidance offered by the MDRA enabled the client to maximize the investment of mobile computing initiatives for future mobile initiatives
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Implementation Approach
The resulting complex solution spans across a large number of business areas and systems ranging from the reservation system by deploying 2000 handheld devices with real-time communications to their data center for use onboard trains
Roll-out Strategy: Focused on the northeast area first and piloted it with small groups of railways and conductors and solicited feedback. Then, a national roll-out over time
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Conceptual Architectural Solution
High-level conceptual solution demonstrating key system components and connectivity
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Benefits to Client
Improved Safety by providing more accurate manifest of passengers onboard train
Reduced manual ticket handling costs Shortened lengthy delays in realizing revenue from ridership Minimized opportunities for fraud Reduced back office accounting expenses Enabled client to comply with NTSB and other Federal requirements
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Benefits to Passengers
Facilitated greater opportunities for self-service
Eliminated financial risk and burden of securing value-bearing ticket prior to boarding
Allowed customer to purchase tickets via mobile device, online, at a kiosk, or through more traditional sales outlets
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Other Mobile Solutions
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Other Mobile Solutions
Food & Beverage Service
On-board Service Requests
Mobile Application Solutions
For other Case Studies visit us at:
www.Softwareconsortium.com