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4 Presentation

6 About SOFTEX / About SOFTEX Observatory

9 Part 1 – The Brazilian Software and IT Services Industry – BISS

35 Part 2 – Software and IT Services as a Secondary Activity for Companies – NBISS

45 Part 3 – Training and Competencies for the Software and IT Services Sector

65 Part 4 – Brazil in Numbers

4 Apresentação

6 Conheça a SOFTEX / Conheça o Observatório SOFTEX

9 Parte 1 – A Indústria Brasileira de Software e Serviços de TI – IBSS

35 Parte 2 – Software e Serviços de TI como Atividade Secundária de Empresas – NIBSS

45 Parte 3 – Capacitação e Competências para o Setor de Software e Serviços de TI

65 Parte 4 – O Brasil em Números

Summary

Sumário

The Brazilian Association for the Promotion of Brazilian Software Excellence – SOFTEX

Associação para Promoção da Excelência do Software Brasileiro – SOFTEX

President / Presidente: Rubén Delgado

CEO Arnaldo Bacha de Almeida

Board of directors / Diretoria

Business Development / Mercado: Djalma Petit

Education and Innovation / Capacitação e Inovação: John Lemos Forman

Quality and Competitiveness / Qualidade e Competitividade: José Antonio Antonioni

Observatório SOFTEX

Manager, chief technician and editor / Gerente, responsável técnica e editora: Virgínia Costa Duarte

Collaborators / Colaboradores

Rebeca Bulhões Bertoni, Natália Madeira Santana, Renan Cipriano da Cunha

Technical Staff / Equipe técnica

Antonio Carlos Diegues Jr., José Eduardo de Salles Roselino Jr., Luis Marcio Spinosa, Paulo Roberto de C. Villela, Teresa Cristina Mendes Machado

Revision and proofreading / Revisão e Copidesque

Observatório SOFTEX

Graphic design and page layout / Projeto gráfico e diagramação: Serifa Conhecimento e Comunicação

Translation into English / Tradução para o inglês

Jeffrey Hoff

Special acknowledgements / Reconhecimento especial

Supporters / Apoio financeiro

Brazilian Ministry of Science, Technology and Innovation (MCTI) / Ministério da Ciência, Tecnologia e Inovação (MCTI)

Financing Agency for Projects and Studies (FINEP) / Financiadora de Estudos e Projetos (FINEP)

Technical cooperation / Cooperação técnica

The Brazilian Institute of Geography and Statistics (IBGE) / Instituto Brasileiro de Geografia e Estatística (IBGE)

Copyright ©2012 SOFTEX

All rights reserved by Associação para Promoção da Excelência do Software

Brasileiro – SOFTEX

Todos os direitos reservados à Associação para Promoção da Excelência do

Software Brasileiro – SOFTEX

Printed in Brazil / Impresso no Brasil

4

PresentationThis document presents data from official sources about software and IT Services provided in Brazil. These and many other data were compiled and analyzed by the SOFTEX Observatory, the study and research unit of the Association for the Promotion of Brazilian Software Excellence (SOFTEX), and are part of volume 2 of the publication Software and IT Services: the Brazilian Industry in Perspective, which will be released briefly.

Over the past 20 years, the Brazilian Software and IT Services Industry (BISS) has grown at high rates, above those of the Brazilian GNP. It is a highly diversified industry, with mature and high-complexity products, solutions and services that are tested and approved by the market and designed for a wide variety of economic sectors: finance, telecommunications, business management, healthcare, education, entertainment, agribusiness and others.

The Brazilian economy has grown at high rates. Brazil is now the world’s sixth largest economy and the largest in Latin America. It has a significant industrial park, and counts on the presence of global companies and a national educational network of high capillarity that is distributed through all of its states. It has a stable political environment, friendly international relations, abundant natural resources, an expressive population, a will to grow and all of the conditions needed to achieve a place of even greater importance in the global scenario.

Much of Brazil’s strength today is due to the use of IT. The Brazilian software and IT services industry contributes decisively to increasing competitiveness in advanced economic sectors, which are increasingly sophisticated and based on complex and bold solutions. It still has much to contribute.

Precisely because of their ability to improve processes, guarantee efficiency and productivity gains, software and IT services activities are considered to be strategic by the Brazilian government. In this way, various public policies are aimed at creating the conditions needed – funding, personnel training, fiscal incentives and those for innovation and exports – to strengthen and consolidate local industry.

A significant portion of the sector is still focused on serving domestic needs. This is because of the strong attraction exercised by the Brazilian market, which has many good opportunities and due to the large territorial size of the country, which encompasses nearly 50% of all of continental South America. But there is no doubt: we have products, services, solutions and competencies that are state of the art on a global level.

We are, therefore, prepared to position ourselves in a very attractive manner for clients worldwide. Get to know our brand, consult our companies, test the Brasil IT+ solutions. Discover our talent.

ApresentaçãoNeste documento, apresentam-se dados de fontes oficiais sobre as atividades de software e serviços de TI realizadas no Brasil. Esses e muitos outros dados foram compilados e analisados pelo Observatório SOFTEX, unidade de estudos e pesquisas da Associação para Promoção da Excelência do Software Brasileiro - SOFTEX, e farão parte do volume 2 da Publicação Software e Serviços de TI: A Indústria Brasileira em Perspectiva, a ser lançado em breve.

Durante os últimos vinte anos, a Indústria Brasileira de Software e Serviços de TI (IBSS) vem crescendo a taxas elevadas, superiores às do PIB nacional. Trata-se de uma indústria altamente diversificada, com produtos, soluções e serviços maduros e de alta complexidade, testados e aprovados pelo mercado e direcionados para os mais variados setores e segmentos econômicos: finanças, telecomunicações, gestão empresarial, saúde, educação, entretenimento, agronegócios, etc.

A economia brasileira também cresce a taxas elevadas. O Brasil é hoje a 6a economia do mundo e a 1a economia da América Latina. Possui um parque industrial significativo, conta com a presença de empresas globais e com rede nacional de ensino de alta capilaridade, que se distribui por todos os seus estados. Mantém um ambiente político estável e relações internacionais amistosas, possui recursos naturais abundantes, população expressiva, vontade de crescer e condições plenas para galgar um lugar ainda de maior relevância no cenário global.

Se o Brasil é hoje a potência que é, muito se deve ao uso da TI. A IBSS contribuiu de modo decisivo para o aumento da competitividade de setores econômicos de ponta, cada vez mais sofisticados e sedentos de soluções complexas e arrojadas. E tem muito ainda a contribuir.

Justamente pela sua capacidade para melhorar processos, garantir eficiência e ganhos de produtividade, as atividades de software e serviços de TI são tidas como estratégicas pelo governo brasileiro. Dessa forma, políticas públicas diversas tratam de criar as condições necessárias – funding, capacitação de pessoal, incentivos à inovação, à exportação e incentivos fiscais diversos - para o fortalecimento e a consolidação da indústria local.

A nossa indústria ainda concentra parcela significativa dos seus esforços no atendimento de necessidades internas. Isso ocorre em virtude da forte atratividade exercida pelo mercado brasileiro, pleno de boas oportunidades, e em razão da grande extensão territorial do país, quase 50% de todo o continente sul-americano. Mas não há dúvidas: dispomos de produtos, serviços, soluções e competências no estado da arte. Estamos, portanto, em condições de nos posicionar de modo muito atrativo para o cliente no mercado global. Conheça a nossa marca, consulte as nossas empresas, teste as soluções Brasil IT+. Comprove o nosso talento.

Rubén DelgadoPresident

Djalma Petit Business Development

Arnaldo BachaCEO

Jose Antonio Antonioni Quality and Competitiveness

John Lemos FormanEducation and Innovation

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About SOFTEX

Conheça a SOFTEX

The Brazilian Association for the Promotion of Brazilian Soft-ware Excellence (SOFTEX) is a private not-for-profit entity that promotes the improvement of competitiveness of the Brazilian software and IT services industry. It manages the Brazilian Software Exports Promotion Program,Programa SOFTEX, which is a priority of the Ministry of Science, Tech-nology and Innovation.

Since its creation in 1996, SOFTEX has been expanding its range of activities and contributing in a significant way to the competitive insertion of Brazil in the global economy. It has programs and activities in the following fields: innovation, competitiveness and business alliances; finance; the genera-tion of business in Brazil and abroad,quality, training and edu-cation; and business articulation and intelligence.

The SOFTEX System is composed of SOFTEX and the net-work of regional agentes who are distributed through 23 Brazilian cities and 13 states. It has more than 2 thousand associated companies.

A Associação para Promoção da Excelência do Software Bra-sileiro – SOFTEX - é uma entidade de direito privado, sem fins lucrativos, que desenvolve ações para promover a mel-horia da competitividade da indústria brasileira de software e serviços de TI. É gestora do Programa para Promoção da Exportação do Software Brasileiro – Programa SOFTEX, con-siderado programa prioritário pelo Ministério da Ciência, Tec-nologia e Inovação (MCTI).

Desde a sua criação, em 1996, a SOFTEX vem ampliando a sua área de atuação e contribuindo de maneira significa-tiva para o desenvolvimento socioeconômico brasileiro e para a inserção competitiva do país na economia mundial. Atualmente, mantém programas e ações nas seguintes áreas: inovação; competitividade e alianças empresariais; financiamento; geração de negócios no Brasil e no exterior; qualidade; capacitação e ensino; articulação e inteligência de negócios.

O Sistema SOFTEX é composto pela SOFTEX e pela rede de Agentes Regionais, distribuídos por 23 cidades em 13 esta-dos brasileiros, que contam com mais de 2 mil empresas associadas.

About SOFTEX Observatory

Conheça o Observatório SOFTEX

The SOFTEX Observatory is the research and study unit of SOFTEX. The Observatory is responsible for collecting, organizing, analyzing and promoting data and information about software and IT services activities conducted in Brazil. It also proposes, applies and disseminates new concepts and methodologies for studies, interacts with universities and research institutes on a national and international level and encourages the growth of research groups about themes of interest.

The SOFTEX Observatory generates strategic and competitive intelligence for the software and IT services sector, by maintaining and updating an Information System composed of reliable data from various official sources and market studies. SOFTEX Observatory activities include the realization of studies and consulting about demand and the publication of Software and IT Services: The Brazilian Industry in Perspective, the 2nd volume of which will be released in the first quarter of 2012.

O Observatório SOFTEX é a unidade de estudos e pesquisas da SOFTEX. Cabe ao Observatório coletar, organizar, analisar e difundir dados e informações sobre as atividades de software e serviços de TI realizadas no Brasil. Também faz parte das suas atribuições propor, aplicar e disseminar novos conceitos e novas metodologias para estudos, interagir com universidades e institutos de pesquisa em nível nacional e internacional e incentivar o surgimento de grupos de pesquisa sobre temas de interesse.

A geração de Inteligência Estratégica e Competitiva para o setor de software e serviços de TI é uma ação do Observatório SOFTEX viabilizada pela manutenção e atualização de Sistema de Informação composto por dados confiáveis oriundos de fontes oficiais diversas e por pesquisas de mercado. As atividades do Observatório SOFTEX incluem, ainda, a realização de estudos e consultorias sob demanda e a publicação Software e Serviços de TI: A Indústria Brasileira em Perspectiva, cujo Volume 2 será lançado no 1º trimestre de 2012.

98

PART 1The Brazilian Software and IT Services Industry - BISS

PARTE 1A Indústria Brasileira de Software e Serviços de TI - IBSS

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The Brazilian Software and IT Services Industry (BISS) is comprised of companies whose main source of income comes from the following activities according to version 2.0 of the National Classification of Economic Activities (CNAE), which is based on the International Standard of Industrial Classification of All Economic Activities (ISIC), Revision 4:

� Computer programming activities (CNAE 6201);

� Software publishing – customizable (CNAE 6202)

� Software publishing – non-customizable (CNAE 6203);

� Computer consultancy and computer facilities management activities (CNAE 6204);

� Other information technology and computer service activities (CNAE 6209);

� Data processing, hosting and related activities (CNAE 6311);

� Web portals (CNAE 6319);

� Repair of computer and peripheral equipment (CNAE 9511);

� Repair of communication equipment (CNAE 9512).

Each of these activities has differences in terms of the business model, market size, ability to generate income, obtain productivity gains, etc.

A Indústria Brasileira de Software e Serviços de TI (IBSS) é constituída por empresas com fonte principal de receita nas seguintes atividades, conforme a versão 2.0 da Classificação Nacional de Atividades Econômicas (CNAE), baseada na International Standard of Industrial Classification of All Economic Activities (ISIC), Revision 4:

� Desenvolvimento de software sob encomenda (CNAE 6201);

� Desenvolvimento e licenciamento de software customizável (CNAE 6202);

� Desenvolvimento e licenciamento de software não customizável (CNAE 6203);

� Consultoria em TI (CNAE 6204);

� Suporte técnico, manutenção e outros serviços de TI (CNAE 6209);

� Processamento de dados, provedores de serviços de aplicação e de hospedagem na internet (CNAE 6311);

� Portais, provedores de conteúdo e outros serviços de informação na internet (CNAE 6319);

� Reparação e manutenção de computadores e de equipamentos periféricos (CNAE 9511);

� Reparação e manutenção de equipamentos de comunicação (CNAE 9512).

Cada uma dessas atividades possui diferenças relevantes quanto ao modelo de negócios, tamanho de mercado, capacidade de gerar receita, obter ganhos de produtividade, etc.

Katrina Leigh Grinn / iStock

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We now have 73 thousand software and IT services companies; three thousand of them have 20 or more people employed

From 2003 to 2009, the number of companies in the software and IT services industry grew at an annual rate of 4.3%. If this growth rate is maintained in 2012, the sector will have 73,000 companies.

The software and IT services industry is composed of many small companies. More than 95% of them have 19 or fewer people employed (PE). Nevertheless, the number of companies with 20 or more PE has grown at an average rate of 10.9% per year from 2003 - 2009. In 2009, there were 2,309 companies with more than 20 PE. There will be approximately 3,000 in 2012.

Contamos, hoje, com 73 mil empresas de software e serviços de TI. Três mil delas, com 20 ou mais pessoas ocupadas

Durante o período 2003 a 2009, o número de empresas da IBSS cresceu 4,3% a.a. Se mantida essa taxa de crescimento, em 2012, a IBSS contará com 73 mil empresas.

A IBSS é constituída por empresas de muito pequeno porte. Mais de 95% delas possuem até 19 pessoas ocupadas. No entanto, ao longo dos anos, o número de empresas com 20 ou mais pessoas ocupadas vem crescendo a taxas elevadas: média de 10,9% ao ano, para o período 2003 a 2009. Em 2009, eram 2.309 empresas. E serão cerca de 3 mil, em 2012.

Percentage of companies in the software and IT services industry by range of number of people employed – Brazil, 2009

96.0%

2.5%

0.8%

0.4%

Up to 19 PE

20 to 49 PE

50 to 99 PE

100 or more PE

Source: Observatório SOFTEX, based on specific tables from Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services.

Number of companies in the software and IT services industry - Brazil 2003 - 2009 and estimates for 2010 - 2014

49,921 51,269 52,934 57,480 58,666 59,860

64,345 67,112 69,998 73,008

76,147 79,421

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Collected data Forecast data


Number of software and IT companies with 20 or more people employed – Brazil, 2003 - 2009

1,557

1,241

2003 2004

1,711

2005

1,893

2006

1,991

2007

1,952

2008

2,309

2009

CAGR (2003-2009) 10.9%


Núm

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1514

Among medium and large companies, there was an increase in the number of companies dedicated to custom software development and Internet information services

A change has been noted in the composition of activities of the IBSS companies with more than 20 people employed. From 2007 - 2009, there was strong growth in the number of companies whose main source of income came from software publishing - parameterizable (CNAE 6202) and web portals (CNAE 6319). There was a drop in the number of companies dedicated to computer programming activities (CNAE 6201) and data processing, hosting and related activities (CNAE 6311).

Entre as médias e grandes, cresce o número de empresas voltadas para o desenvolvimento de software customizável e de serviços de informação na internet

Observa-se mudança na composição das atividades das empresas da IBSS com 20 ou mais pessoas ocupadas. Entre 2007 a 2009, cresceu, sobretudo, o número daquelas com fonte principal de receita nas atividades de desenvolvimento e licenciamento de software customizável (CNAE 6202) e portais, provedores de conteúdo e serviços de informação na Internet (CNAE 6319). Houve redução na quantidade de empresas dedicadas ao desenvolvimento de software sob encomenda (CNAE 6201) e processamento de dados, provedores de serviços de aplicação e de hospedagem na Internet (CNAE 6311).

Number of companies with 20 or people employed, by main activity - Brazil, 2007 - 2009

Main activity 2007 2008 2009 CAGR 2009-07

6201 – Computer programming activities 329 291 295 -5.3%6202 – Software publishing – customizable 297 303 489 28.3%6203 – Software publishing – non-customizable 130 134 174 15.7%6204 – Computer consultancy and computer facilities management activities 191 176 202 2.8% 6209 – Other information technology and computer service activities 190 231 270 19.2% 6311 – Data processing, hosting and related activities 455 394 341 -13.4% 6319 – Web portals 26 33 41 25.6%

9511 – Repair of computer and peripheral equipment 308 322 410 15.4%

9512 – Repair of communication equipment 65 68 87 15.7%

Total BISS 20 or more PE 1,991 1,952 2,309 7.7%

Total BISS 58,666 59,860 64,345 4.7% Source: Observatório SOFTEX, based on specific tables from Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services.

Distribution of companies with 20 or more people employed, by main activity – Brazil, 2009

Sw to order Sw customizable

Sw non-customizable

IT Consulting

Technical Support in TI

Data processing, hosting and related activities

Portals and content providers

Computer repair

Communication equipment repair

12.8%

21.2%

7.5%

8.7% 11.7%

Total: 2,309 companies

14.8%

1.8% 17.8%

3.8%

Source: Observatório SOFTEX, based on specific tables from Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services. 2009.

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Real growth of 8.2% per year. Net income of US$ 40.7 billion; 1.8% of Brazilian GNP

From 2003 - 2009, the net income for the software and IT services industry grew, in real terms, 8.2% a year, which was more than Brazilian GNP. In 2012, revenue in the sector reached R$ 71 billion (US$ 40.7 billion), or 1.8% of GNP.

Crescimento real de 8,2% ao ano. Receita líquida de R$ 71,6 bilhões; 1,8% do PIB brasileiro

De 2003 a 2009, a receita líquida da IBSS cresceu, em termos reais, 8,2% ao ano, um desempenho superior ao do PIB Brasil. Em 2012, a receita da indústria chegará a R$ 71 bilhões (US$ 40,7 bilhões), representando 1,8% do PIB brasileiro.

Net revenue software and IT services companies – Brazil, 2003 - 2009 and estimates for 2010 - 2014 In thousand R$, values adjusted according to IGP-DI, base year 2010

35,133,832 37,113,83040,676,904

46,069,827 48,487,10352,082,829

56,513,55861,147,670

66,161,77971,587,044

77,457,18283,808,671

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014


Source: Observatório SOFTEX, based on Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services.

Participation of net revenue of software and IT services industry in Brazilian GNP- Brazil, 2003 – 2009 and estimates for 2010 - 2014

2009

1.7%

1.8%

1.4%

1.5%

1.6%

2003 20082005 200720062004 20162010 20152012 201420132011


Source: Observatorio SOFTEX.

Rec

eita

Líq

uida

Net

Rev

enue

In thousand US$, nominal values:2003: 7,501,8222004: 9,349,0332005: 12,462,0252006: 16,373,6782007: 20,796,7802008: 25,876,7592009: 25,418,245

2012: 40,667,525

1918

Small companies gain strength and expand their participation in revenues

In 2009, net revenue of the software and IT services companies with 20 or more people employed represented 76.5% of the total.Companies with 100 or more PE were responsible for a significant portion (54.0%). Over the years, however, small companies with up to 19 PE have expanded their share in revenues.

Pequenas empresas ganham musculatura e ampliam a sua participação na receita

Em 2009, a receita líquida das empresas da IBSS com 20 ou mais pessoas ocupadas representou 76,5% do total. As empresas com 100 ou mais pessoas ocupadas são responsáveis por uma parcela significativa (54,0%). A tendência, no entanto, é que, ao longo dos anos, pequenas empresas com até 19 pessoas ocupadas ampliem a sua participação na receita.

Distribution of net revenue in the BISS, by range of number of people employed - Brazil, estimate 2009

23.5%

9.5%

13.0%

54.0%

Up to 19 PE

20 to 49 PE

50 to 99 PE

100 or more PE

Total 2009: US$ 25.4 billion


Participation in total net revenue of companies with 20 or more people employed in total revenue for the BISS – Brazil, 2003 - 2009

2003 2004 2005 2006 2007 2008 2009

82.4% 82.3%84.5%

82.5%78.5%

74.3%76.6%


Net

Rev

enue

Rec

eita

Líq

uida

2120

Among medium and large companies, the income of companies dedicated to custom software development, technical support in IT and Internet information services is growing at a high rate

Important variations are seen in the growth rates of net income according to company activity. BISS companies with 20 or more people employed whose main source of income is custom software development and licensing; technical support, maintenance and other IT services and providers of portals, Internet content and information services grew at high rates: 21.0% a year, 33.6% a year and 63.5% a year, respectively. For the first two activities, the growth was due mainly to the considerable increase in the number of companies of this size.

Entre médias e grandes, cresce a taxas elevadas a receita das empresas voltadas para o desenvolvimento de software customizável, suporte técnico em TI e serviços de informação na Internet

Observam-se variações importantes nas taxas de crescimento da receita líquida conforme a atividade da empresa. Empresas da IBSS com 20 ou mais pessoas ocupadas fonte principal de receita em desenvolvimento e licenciamento de software customizável; suporte técnico, manutenção e outros serviços de TI; e portais, provedores de conteúdo e serviços de informação na internet cresceram a taxas elevadas: 21,0% ao ano, 33,6% ao ano e 63,5% ao ano, respectivamente. Para as duas primeiras atividades, o crescimento deveu-se, sobretudo, ao aumento considerável no número de empresas com este porte.

Compoud Annual Growth Rate (CAGR) of net revenue from companies with 20 or more people employed in the BISS, by main activity – Brazil, 2007 - 2009

Main activity CAGR2009-07

6201 – Computer programming activities -2.6%6202 – Software publishing – customizable 21.0%6203 – Software publishing – non-customizable -0.7%6204 – Computer consultancy and computer facilities management activities -3.7%6209 – Other information technology and computer service activities 33.6%6311 – Data processing, hosting and related activities -6.4%6319 – Web portals 63.5%

9511 – Repair of computer and peripheral equipment -1.3%

9512 – Repair of communication equipment -3.5%

Total BISS 20 or more PE 6.7%

Total BISS 8.0%Source: Observatório SOFTEX, based on specific tables from Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services.

Percentage of net income, by main activity among IBSS companies with 20 or more people employed – Brazil, 2007 - 2009

Sw to order Sw customizable Sw non-customizable IT Consulting Technical Support in TIData processing, hosting and related activities Portals and content providers Computer repairCommunication equipment repair

19.2%

25.4%

7.5% 20.2%

6.2%

16.0%

5.6%

2008R$ 38.7 bilhões1

US$ 19.2 billion2


US$ 16.3 billion2


US$ 19.5 billion2

17.9%

29.4%

6.6% 18.6%

6.7%

15.2%

5.5% 16.0%

32.7%

6.5%

16.4%

9.7%

11.5%

2.5%4.4%0.4%

(1) In R$, values adjusted according to IGP-DI, base year 2010 (2) In US$, nominal values.


Net

Rev

enue

Rec

eita

Líq

uida

2322

Considering partners and salaried workers, the software and IT services industry encompasses more than 600 thousand people

The number of people employed in the software and IT services industry has grown an average of 10.1% a year. In 2012, it will have nearly 600,000 people, including partners and salaried workers.

A significant portion of the employees are found in large companies with more than 100 people employed, or in micro and small companies. While the large companies have mostly salaried workers, in the smaller companies there is a larger presence of co-owners, particularly in companies with up to 4 workers. The trend, over the years, is for the percentage of employees to increase at intermediary companies of up to 19 PE.

600 mil pessoas ocupadas, entre sócios e assalariados

O número de pessoas ocupadas na IBSS vem crescendo, em média, 10,1% ao ano. Em 2012, contará com quase 600 mil pessoas, entre sócios e assalariados.

Parcela significativa de ocupados encontra-se em empresas de grande porte, com 100 ou mais pessoas ocupadas, ou em micro e pequenas empresas. Enquanto, nas grandes, predominam os assalariados, nas empresas de menor porte é maior a presença de sócios concentrados, sobretudo, nas empresas com até 4 pessoas ocupadas. A tendência, ao longo dos anos, é de uma participação cada vez maior de assalariados entre empresas de porte intermediário ou com até 19 pessoas ocupadas.

Number of people employed in the BISS – Brazil, 2003 - 2009 and estimates for 2010 - 2014

251,429 297,333

336,191375,578 399,722

430,889 447,944493,186

542,998597,841

658,223

724,703

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014


CAGR (2003-2009): 10.1%


Distribution of people employed in the BISS, by range of number of people employed – Brazil, 2008 and estimate 2009

Up to 19 PE

20 to 49 PE

50 to 99 PE

100 or more PE

36.3%

10.0%

9.0%

44.6%

41.5%

8.5%

9.0%

41.0%

Employees

2008429,444 people employed

2009 (forecast)447,020 people employed

TotalPartners Co-owners


Pess

oas

Ocu

pada

s (P

O)

Peop

le E

mpl

oyed

(PE)

2524

Small companies gain strength and increase hiring

In 2009, software and IT services industry companies with 20 or more people employed had jobs for 262,211 people. From 2003 - 2009, for this group of companies, the average annual growth in the number of PE was 9.8%. During the period, there was a slight drop in the participation of companies with 20 or more PE in the total number of employees in the BISS.

Pequenas empresas ganham musculatura e contratam mais

Em 2009, as empresas com 20 ou mais pessoas ocupadas da IBSS mantinham postos de trabalho para 262.211 pessoas. No período 2003 a 2009, para esse conjunto de empresas, o crescimento médio do número de ocupados foi de 9,8% ao ano. Ao longo do período, observa-se ligeira tendência à queda da participação das empresas com 20 ou mais pessoas ocupadas no total de ocupados na IBSS.

Number of people employed in software and IT services companies with 20 or more PE – Brazil, 2003 - 2009

149,760

186,830 203,651

222,406 229,454 255,618 262,211

2003 2004 2005 2006 2007 2008 2009

CAGR (2003-2009): 9.8%


Participation in the number of people employed at companies with 20 or more PE of all those employed in the software and IT services industry – Brazil, 2003 - 2009

59.6%

62.8%

60.6%59.2%

57.4%

59.3%58.5%

2003 2004 2005 2006 2007 2008 2009


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Medium and large companies that develop software to order, customizable software and conduct data handling account for a high portion of people employed

Companies in the classes 6201 – computer programming activities; 6202 – software publishing (customizable software) and 6311 – data processing, hosting and related activities have maintained high levels of employment. Nevertheless, in recent years, the highest growth rates in the number of people employed is found for companies in classes 6209 – other information technology and computer services activities (technical support and other IT services) and 6319 – web portals.

Médias e grandes empresas de desenvolvimento de software sob encomenda, software customizável e tratamento de dados concentram quantidades elevadas de pessoas ocupadas

As empresas das classes 6201 - desenvolvimento de software sob encomenda; 6202 – desenvolvimento e licenciamento de software customizável; e 6311 – tratamento de dados, provedores de serviços de aplicação e de hospedagem na internet mantêm quantidades elevadas de ocupados. No entanto, em anos recentes, as maiores taxas de crescimento do número de ocupados ocorrem para as empresas das classes 6209 – suporte técnico, manutenção e outros serviços de TI e 6319 – portais, provedores de conteúdo e serviços de informação na internet.

Number of people employed in BISS companies with 20 or more people employed, by main activity – Brazil, 2007 - 2009

Main activity 2007 2008 2009 CAGR 2009-07

6201 – Computer programming activities 44,079 57,668 51,998 8.6%6202 – Software publishing – customizable 34,852 41,520 53,887 24.3%6203 – Software publishing – non-customizable 10,608 12,892 16,096 23.2%6204 – Computer consultancy and computer facilities management activities 51,532 49,788 34,573 -18.1%6209 – Other information technology and computer service activities 13,931 17,238 28,656 43.4%6311 – Data processing, hosting and related activities 49,202 48,495 45,074 -4.3%6319 – Web portals 1,343 1,810 3,267 56.0%

9511 – Repair of computer and peripheral equipment 21,670 23,669 25,725 9.0%

9512 – Repair of communication equipment 2,237 2,538 2,935 14.5%

Total BISS 20 or more PE 229,454 255,618 262,211 6.9%

Total BISS 399,722 430,889 447,944 5.9%Source: Observatório SOFTEX, based on specific tables from Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services.

Percent of people employed at companies in the BISS with more than 20 employees [PE], by main activity – Brazil, 2007 - 2009

Sw to order Sw customizable Sw non-customizable IT Consulting Technical Support in TIData processing, hosting and related activities Portals and content providers Computer repairCommunication equipment repair

22.6%

16.2%

5.0% 19.5%

6.7%

19.0%

0.7%

9.3% 1.0%


19.2%

15.2%

4.6%

22.5%

6.1%

21.4%

0.6%

9.4% 1.0%


19.8%

20.6%

6.1% 13.2%

10.9%

17.2%

1.2%

9.8% 1.1%



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There has been significant growth in revenues from foreign activities, although this still represents a small portion of total revenue in the BISS

From 2004 - 2008, net income for the software and IT services sector from activities in foreign markets grew at an annual average rate of 32.1% in real terms, reaching in 2008 a total of R$ 3.1 billion (US$ 1.6 billion) and remaining at this level in 2009. The expressive growth was early in the period. In recent years, there has been a deceleration caused by a number of factors including the strengthening of the Brazilian real in relation to the dollar, which makes exports expensive; the strong attraction exercised by the growing Brazilian market which has many good opportunities; by strong competition in the domestic market, making companies give priority to maintenance and expansion of their base of already conquered clients; and by the economic crisis in late 2008, which led to reduced foreign demand for products and services.

The United States is the main export destination for software and IT services. In 2009, companies in the sector with more than 20 people employed had R$ 1.7 billion (US$ 767.6 million) in exports to the United States.

Cresce de modo significativo a receita proveniente de atividades no exterior. Ela ainda representa uma parcela pequena da receita total da IBSS

Durante o período 2004 a 2008, a receita líquida da IBSS proveniente de atividades no mercado externo cresceu em média, em termos reais, 32,1% ao ano, chegando, em 2008, ao montante de R$ 3,1 bilhões (US$ 1,6 bilhões) e mantendo-se neste patamar em 2009. O crescimento expressivo ocorre no início da série. Em anos recentes, há desaceleração do crescimento provocada, entre outros fatores, pela valorização do real em relação ao dólar, tornando caro exportar; pela forte atração exercida pelo mercado brasileiro, aquecido e pleno de boas oportunidades; pela concorrência acirrada no mercado interno, fazendo com que as empresas priorizem a manutenção e a expansão da sua base já conquistada de clientes; e pela crise econômica do final de 2008, que acarretou redução da demanda externa por produtos e serviços.

Os Estados Unidos são o principal destino das exportações da IBSS. Em 2009, as empresas da IBSS com 20 ou mais pessoas ocupadas obtiveram R$ 1,7 bilhão (US$ 767,6 milhões) em exportações para o mercado norte-americano.

BISS net revenue from foreign activities – Brazil, 2004 - 2008 In thousand R$, values adjusted according to IGP-DI, base year 2010

1,035,1431,264,840

2,499,487 3,189,762 3,148,954

2004 2005 2006 2007 2008

CAGR (2004-2008): 32.1%


Gross revenue from foreign activities of BISS companies with 20 or more people employed, by country/economic block – Brazil, 2009 In thousand R$, values adjusted according to IGP-DI, base year 2010

50,649 38,542

1,706,549

73,614 90,345388,732

Germany Chile United States Mercosur Mexico Other countries

Total: R$ 2.3 billion

Source: Observatório SOFTEX, based on Brazilian Institute of Geography and Statistics (IBGE), PSTI, 2009.

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In thousand US$, nominal values:2004: 260,7542005: 387,5042006: 888,3422007: 1,368,1322008: 1,564,522

In thousand US$, nominal valuesGermany: 22,781Chile: 17,336USA: 767,588Mercosur: 33,111Mexico: 40,636Other countries: 174,848

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In 2009, medium and large companies earned US$ 9.1 billion in software development; a significant portion is developed in Brazil

In 2009, the gross revenue obtained by software and IT service companies with 20 or more people employed from software (including development, representation and licensing) was R$ 20.2 billion (US$ 9.1 billion). Of this total, R$ 10.3 billion (US$ 4.6 billion) is customizable software, and a significant portion was developed in Brazil.

The income obtained from the development of software to order (complete lifecycle of the product or its parts, for example, codification) was R$ 6.1 billion (US$ 2.7 billion).

The development or representation of embedded software is a business still not very much explored by the Brazilian software and IT services industry. Only 2.9% of the companies conducted this type of activity in 2009. The participation of embedded software in revenue for the BISS was only 0.7% of the total.

Em 2009, médias e grandes obtêm R$ 20,2 bilhões (US$ 9,1 bilhões) em desenvolvimento de software; parte significativa é desenvolvida no País

Em 2009, a receita bruta obtida pelas empresas da IBSS com 20 ou mais pessoas ocupadas com a oferta de software (incluindo desenvolvimento, representação e licenciamento de uso) foi de R$ 20,2 bilhões (US$ 9,1 bilhões). Do montante, R$ 10,3 bilhões (US$ 4,6 bilhões) refere-se a software customizável, com uma parte significativa (68,5%), sendo software desenvolvido no país.

A receita obtida com o desenvolvimento de software sob encomenda (ciclo completo de vida do produto ou partes dele, como por exemplo, codificação) foi de R$ 6,1 bilhões (US$ 2,7 bilhões).

O desenvolvimento ou a representação de software embarcado é negócio ainda pouco explorado pela IBSS. Apenas 2,9% realizaram esse tipo de atividade, em 2009. A participação dos embarcados na receita das empresas representou somente 0,7% do total.

BISS with 20 or more PE: gross income and earnings from development, representation and or licensing of software, by type of software, place of development and who represents it (company or third party) – Brazil, 2009

In thousands of R$, values adjusted according to IGP-DI, base year 2010. In thousands of US$, nominal values.

Developed in the country – distribution

by representative

R$ 521,622US$ 234,620

Developed in the country – self-

distribution

R$ 6,517,363US$ 2,931,443

Developed abroad

R$ 3,239,638 US$ 1,457,156

CustomizableR$ 10,278,623US$ 4,623,219

EmbeddedR$ 310,365

US$ 139,599

To orderR$ 6,113,875

US$ 2,749,958

Developed in the country – distribution

by representative

R$ 186,956US$ 84,091

Developed in the country – self-

distribution

R$ 1,659,819US$ 746,569

Developed abroad

R$ 1,612,972US$ 725,498

Non-customizable R$ 3,459,746

US$ 1,556,158

Total software: R$ 20,162,610 US$ 9,068,935


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US$ 9.3 billion in IT services

In 2009, BISS companies with 20 or more people employed earned R$ 20.8 billion (US$ 9.3 billion) from IT services. Of this total, R$ 6.8 billion (US$ 3.1 billion) came from IT consulting, with a substantial portion being consulting in systems and processes. Activities involving networks and system integration respond for another R$ 1.4 billion (US$ 637.6 million).

Internet information services, such as hosting sites and applications, streaming of sound and images over the Internet and portals/content providers are still provided by a limited number of companies and represent a modest portion (although a growing one) of total revenues.

R$ 20,8 bilhões (US$ 9,3 bilhões) em serviços de TI

Em 2009, as empresas da IBSS com 20 ou mais pessoas ocupadas obtiveram R$ 20,8 bilhões (US$ 9,3 bilhões) em serviços de TI. Do total, R$ 6,8 bilhões (US$ 3,1 bilhões) dizem respeito a consultorias em TI, com parcela expressiva referindo-se a consultorias em sistemas e processos. Atividades envolvendo redes e integração de sistemas responderam por outros R$ 1,4 bilhão (US$ 637,6 milhões).

Os serviços de informação na internet, tais como hospedagem de sites e de aplicações, serviços de transferência contínua de som e imagem através da internet e portais/provedores de conteúdo ainda são fornecidos por um número reduzido de empresas e representam uma fatia modesta (embora crescente) da receita bruta gerada.

BISS with 20 or more PE: gross income and other earnings from IT services, except for software development, by type of service – Brazil, 2009

In thousands of R$, values adjusted according to IGP-DI, base year 2010. In thousands of US$, nominal values.

Hosting sites and applications R$ 463,471

US$ 208,465

Data handlingR$ 5,567,001

US$ 2,782,154

Portals, content providers and other Internet information

services R$ 1,307,872 US$ 588,267

Data handling, Internet hosting and information services

R$ 7,338,344US$ 3,300,712

Networks and system integration

R$ 1,417,498 US$ 637,576

Information security systems

R$ 224,993 US$ 101,199

Systems and processes

R$ 6,185,455 US$ 2,782,154

Other consulting R$ 406,055

US$ 182,639

IT ConsultingR$ 6,816,502

US$ 3,065,993

Software support and maintenance

R$ 3,695,278 US$ 1,662,098

Other IT support services

R$ 661,917 US$ 297,723

Technical support IT services

R$ 4,357,194 US$ 1,959,821

Management of IT Services

R$ 837,711 US$ 376,794

Total IT services (except software): R$ 20,767,249 US$ 9,340,896


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PART 2Software and IT Services as a Secondary Activity for Companies - NBISS

PARTE 2 Software e Serviços de TI como Atividade Secundária de Empresas - NIBSS

3736

One way of evaluating the scope of software and IT services activities conducted at companies outside the sector, which the SOFTEX Observatory denominated NBISS (Non-BISS), is through the monitoring of salaried professionals exercising occupations related more directly with software and IT services. This is based on the assumption that the greater the presence of IT professionals (identified as PROFSSs), the greater will be the realization of in-house activities involving software and IT services.

NBISS is constituted by companies in a wide variety of economic sectors, including commerce, agribusiness, manufacturing, services and public administration. The software and IT services activities in the NBISS do not necessarily involve the sale of products and services, although they may take place through secondary activities at the company. The main reason to have IT professionals (PROFSSs) at companies is to service and support users of computers, to develop software to embed in products that the company manufactures or to offer clients high added value services and to have personnel capable of understanding the company’s computing needs, analyze requirements, and specify systems and solutions to purchase from third parties.

The PROFSSs belong to the following occupational families of the Brazilian Classification of Occupations (CBO), which is based on the International Standard Classification of Occupations (ISCO), proposed by the International Labor Organization (ILO):

� Computing services department managers (1236);

� Information technology managers (1425);

� Engineer, computer applications (2122);

� Network, systems and database administrators (2123);

� Computer systems designers and analysts (2124);

� Computer assistants (3171);

� Computer equipment operators (3172);

� Broadcasting and telecommunications equipment operators (3722);

� Word-processor and related operators (4121);

� Electronic and telecommunications engineering technicians (3133).

Uma forma de avaliar a dimensão das atividades de software e serviços de TI realizadas fora da IBSS, no que o Observatório SOFTEX denominou NIBSS (Não-IBSS), é através do monitoramento de PROFSSs (profissionais assalariados exercendo ocupações relacionadas mais diretamente com software e serviços de TI). Parte-se do pressuposto que, quanto maior a presença de PROFSSs, maior será a realização de atividades in house envolvendo software e serviços de TI.

A NIBSS é constituída por empresas dos mais diversos setores econômicos, incluindo comércio, agropecuária, indústria, serviços e administração pública. As atividades de software e serviços de TI realizadas na NIBSS não visam necessariamente à comercialização de produtos e serviços, embora esta possa ocorrer como atividade secundária da empresa. As principais finalidades da manutenção de profissionais de TI (PROFSSs) nas empresas são o atendimento/suporte ao usuário de informática, o desenvolvimento de software para embarcar em produtos de fabricação própria ou para oferecer serviços de alto valor agregado aos clientes (ITES) e a manutenção de pessoal capaz de compreender as necessidades de informática da empresa, analisar requisitos, especificar sistemas e soluções para adquiri-los de terceiros.

Os PROFSSs pertencem às seguintes famílias ocupacionais da Classificação Brasileira de Ocupações (CBO), baseada em padrão internacional, a International Standard Classification of Occupations (ISCO), proposto pela International Labour Organization (ILO):

� Diretores de serviços de informática (1236);

� Gerentes de tecnologia da informação (1425);

� Engenheiros em computação (2122);

� Administradores de redes, sistemas e banco de dados (2123);

� Analistas de sistemas computacionais (2124);

� Técnicos de desenvolvimento de sistemas e aplicações (3171);

� Técnicos em operação e monitoração de computadores (3172);

� Operadores de redes de teleprocessamento e afins (3722);

� Operadores de equipamentos de entrada e transmissão de dados (4121);

� Técnicos em telecomunicações (3133).

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Six hundred thousand IT professionals. A significant portion still outside the Brazilian Software and IT Services Industry (BISS). Nevertheless, there is increased growth in contracting software and IT services

In 2010, there were 364,249 PROFSSs employed at NIBSS companies (or that is not at BISS companies). This is 2.3 times higher than that found within the BISS, for the same year: 156,418 people.

The average rate of growth in the number of PROFSSs at NBISS, from 2003 - 2010, was 5.1% per year. This percentage is close to that found for the increase in the total number of employees at NBISS, in the same period (5.5% a year). But it is lower than that for the number of PROFSSs employed in the software and IT services sector (BISS): 13.3% a year.

The relatively modest growth of the PROFSSs outside the software and IT services sector in comparison with the strong growth of these professionals in the sector, appears to indicate that the companies outside the sector are opting to purchase products and contract services from third parties, reducing expansion of their own development staff and or service providers.

Parcela expressiva dos profissionais de TI está em empresas da NIBSS. No entanto, ocorre processo acelerado de terceirização

Em 2010, existiam 364.249 PROFSSs empregados em empresas da NIBSS (ou seja, fora da IBSS). A quantidade é 2,3 vezes maior que a verificada na IBSS para o mesmo ano: 156.418 profissionais.

A taxa média de crescimento do número de PROFSSs na NIBSS, de 2003 a 2010, foi de 5,1% a.a. O percentual é próximo ao verificado para o aumento do número de vínculos empregatícios na NIBSS, no mesmo período (5,5% a.a.). Mas inferior ao observado para o número de PROFSSs empregados na IBSS: 13,3% a.a.

O crescimento relativamente modesto dos PROFSSs na NIBSS em comparação com o aumento expressivo destes profissionais na IBSS parece indicar que as empresas da NIBSS estão optando por adquirir produtos e contratar serviços de terceiros, restringindo a expansão da sua equipe própria de desenvolvimento e/ou prestação de serviços.

Software and IT services formal professionals (PROFSSs) at NBISS and BISS – Brazil, 2003 - 2010

256,500 273,405 284,978 295,676

311,176 337,309 345,253

364,249

2003 2004 2005 2006 2007 2008 2009 2010

65,333 71,755 80,46397,397

107,876 121,641135,880

156,428

PROFSS at NBISS PROFSSs at BISS

CAGR NBISS (2003-2010): 5.1%CAGR BISS (2003-2010): 13.3%

Source: Observatório SOFTEX, based on Ministry of Labor, RAIS.

CAGR of PROFSSs at NBISS, employee ties at NBISS and PROFSSs at BISS – Brazil, 2003 - 2010

5.1%5.8%

13.3%

PROFSSs at NBISS Employee ties at NBISS PROFSSs at BISS

Source: Observatório SOFTEX, based on Ministry of Labour, RAIS.

NBISS: 3.9 x more

NBISS: 2.3 x more

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At NIBSS, IT professionals are concentrated in large companies

Over the years, there has not been a significant change in the distribution of the total number of employment ties or of that of PROFSSs at companies of different sizes outside the software and IT sector (NBISS). The PROFSSs tend to concentrate more than the other workers in the large companies, with 100 or more employees. The five economic sectors that have the highest absolute number of PROFSSs are retail trade; administrative activities and complementary services; manufacturing; public administration; and the information and communication sector, except for software and IT services IBSS. These large sectors account for around 65% of the total number of PROFSSs employed outside the software and IT services sector in NBISS. The Information and Communication sector; financial activities, insurance and related services; professional activities, scientific and technical, and administrative activities and complementary services are those that have the largest quantity of PROFSSs in relation to the total number of employees. In 2010, outside the BISS sector, the ratio between the number of PROFSSs, and the total number of employees was 0.8%, which was very close, but lower than that of 2005: 0.9%. The drop in the percentage is another indication that in-house computerization remains at contained levels. One of the explanations is certainly the higher use of products and services contracted to software and IT services companies (BISS).

Na NIBSS, profissionais de TI encontram-se concentrados em empresas de grande porte

Ao longo dos anos, não se observa alteração significativa na distribuição do total de vínculos empregatícios e dos PROFSSs nos estabelecimentos da NIBSS de diferentes portes. Os PROFSSs tendem a se concentrar mais que os demais trabalhadores nas empresas de grande porte, com 100 ou mais vínculos empregatícios. Os cinco setores econômicos que concentram o maior número absoluto de PROFSSs são o comércio varejista; as atividades administrativas e serviços complementares; a indústria de transformação; a administração pública; e o setor de informação e comunicação, exceto a IBSS. Tais grandes setores respondem por algo em torno de 65% do total de PROFSSs empregados na NIBSS. O setor de Informação e Comunicação (excluindo-se a IBSS); as atividades financeiras, de seguros e serviços relacionados; as atividades profissionais, científicas e técnicas; e as atividades administrativas e serviços complementadores são os que apresentam a maior quantidade de PROFSSs em relação ao total de vínculos empregatícios. Em 2010, na NIBSS, a relação entre o número de PROFSSs e o total de vínculos empregatícios foi de 0,8%, muito próxima, mas inferior, à obtida em 2005: 0,9%. A queda no percentual é mais um indício de que a informatização in house vem se mantendo dentro de parâmetros contidos. Uma das explicações, certamente, está na utilização maior de produtos e serviços contratados à IBSS.

Distribution of PROFSSs and of the total of employees at NIBSS, by size of establishment – Brazil, 2010

3.8%

4.3%

5.7%

10.0%

8.9%

13.2%

12.0%

11.5%

30.6%

PROFSSs at NBISS

8.3%

8.1%

9.1%

11.7%

8.3%

10.5%

8.7%

8.5%

26.7%

Up to 4 employees

5-9 employees

10-19 employees

20-49 employees

50-99 employees

100-249 employees

250-499 employees

500-999 employees

1,000 or more employees

Employees at NBISS

Source: Observatório SOFTEX, based on Ministry of Labor, RAIS, 2010.

Participation of PROFSSs in total employees at NBISS, according to CNAE 2.0 section – Brazil, 2010

CNAE 2.0 section Number of PROFSSs (A)

Number of employees (B) A/B

Manufacturing 43,072 7,517,123 0.6%Electricity and gas 2,405 120,591 2.0%Water sewerage, solid waste management and decontamination 1,557 312,853 0.5%Construction 16,529 2,633,674 0.6%Commerce (wholesale and retail) 65,775 8,312,829 0.8%Transportation, storage and mail services 11,677 2,102,383 0.6%Information and communication (excluding BISS) 35,119 641,439 5.5%Financial activities, insurance and related services 25,023 812,499 3.1%Real estate activities 812 101,622 0.8%Professional, scientific and technical activities 23,647 900,226 2.6%Administrative and complementary services 47,441 3,754,810 1.3%Public administration, defense and social security 42,271 8,966,385 0.5%Education 19,115 1,529,330 1.2%Human healthcare and social services 11,206 1,650,562 0.7%Other sections 18,600 4,342,029 0.4%Total 364,249 43,698,355 0.8%

Source: Observatório SOFTEX, based on Ministry of Labor, RAIS, 2010.

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US$ 24.8 billion in software and IT services activities conducted by companies outside the sector (NBISS)

The VRProfssTotal at companies outside the sector (NBISS), from 2003 - 2008, grew at an average annual rate of 3.6%. Considering this change, it was calculated that in 2012, the VRProfssTotal will be R$ 43.7 billion (US$ 24.8 billion). The indicator, created by the SOFTEX Observatory, estimates the value software and IT services conducted in-house at companies outside the sector (NBISS) could generate in additional income for companies in the sector (BISS), if they were contracted.

R$ 43,7 bilhões (US$ 24,8 bilhões) em atividades de software e serviços de TI realizadas por empresas da NIBSS

O VRProfssTotal da NIBSS, no período 2003 a 2008, cresceu, em média, 3,6% ao ano. Considerando esta evolução, calcula-se que, em 2012, o VRProfssTotal será de R$ 43,7 bilhões (US$ 24,8 bilhões). O indicador, criado pelo Observatório SOFTEX, estima quanto (em $) as atividades de software e serviços de TI realizadas in house, na NIBSS, poderiam gerar em receita adicional para a IBSS, caso fossem terceirizadas.

Value of software and IT services activities conducted by PROFSSs (VRProfssTotal) employed at NBISS – Brasil, 2003 - 2008, estimated 2009 - 2012

In thousand R$, values adjusted according to IGP-DI, base year 2010

31,762,158

2003

33,779,243

2004

35,755,729

2005

34,554,262

2006

37,869,818

2007

37,952,917

2008

40,734,714 42,201,164Collected data Forecast data

43,720,40639,319,222

2010 2011 20122009

CAGR (2003-2008): 3.6%

Source: Observatório SOFTEX, based on Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services/IBGE and Ministry of Labor,RAIS.

VRProfssTotal at NBISS more BISS Net Revenue – Brazil, estimated 2012

62.1%

37.9%

NBISS BISS

Total: US$ 65.5 billion

Source: Observatório SOFTEX.

In thousand US$, nominal values:2003: 6,782,0852004: 8,508,9592005: 10,954,8452006: 12,296,2732007: 16,242,7102008: 18,856,472

2012: 24,836,906

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PART 3Training and Competencies for the Software and IT Services Sector

PARTE 3Capacitação e Competências para o Setor de Software e Serviços de TI

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The data in the following pages refer to courses filtered by the SOFTEX Observatory, selecting only those that are are more directly related with software and IT services activities, and are collectively designated as core-courses.It includes courses offered by the Brazilian Education System (public and private institutions), in the classroom mode, which prepare ICT professionals for both BISS and NBISS. The data presented covers institutes of higher education (a bachelor`s degree, technical diploma or course certification), high school (technical-vocational) and the graduate level (master´s, doctorate or professional masters) in the following fields of knowledge, according to the classification used by MEC, based on UNESCO’s International Standard Classification of Education (ISCED): computing sciences/computer engineering, information processing and computing.

Os dados a seguir referem-se a áreas de cursos incluídas pelo Observatório SOFTEX na categoria core. Trata-se de cursos oferecidos pelo Sistema Brasileiro de Educação, na modalidade presencial, que estão mais diretamente relacionados com as atividades de software e serviços de TI. Cabe a eles formar profissionais com nível superior (bacharelado, licenciatura ou tecnologia), nível médio (técnico profissionalizante) e nível de pós-graduação (mestrado, doutorado ou mestrado profissionalizante) nas seguintes áreas de conhecimento, conforme classificação utilizada pelo MEC, baseada na International Standard Classification of Education (ISCED) da UNESCO: Ciência da Computação/Engenharia da Computação, Processamento da Informação e Informática.

Alberto Pomares / iStock

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Computing Science, Computer Engineering and Information Processing: courses offered in the bachelors and technology modes. More than 90,000 incoming students; 6.1% of all new students in undergraduate courses in Brazil

From 2003 - 2008, most of the college-level courses included in the core subcategory were at schools that offered a bachelor’s degree, and had 4 or 5 years in duration. While average growth in the number of core courses in the bachelor’s mode was only 3.8% a year, the number of core courses in the technology mode, with 2-3 years of duration, grew 16.5% a year.

In 2008, 91,448 people entered the core-courses, with 38,016 (41.6%) in technology courses and 53,432 in courses that offer bachelor’s degrees. In the year in question, students entering the core courses represented 6.1% of all undergraduate new students in the country, with 2.5% in the technology mode and 3.6% studying for a bachelor’s degree or teaching certificate.

Ciência da Computação, Engenharia da Computação e Processamento da Informação: cursos oferecidos nas modalidades Bacharelado e Tecnologia. Mais de 90 mil ingressantes; 6,1% do total de ingressantes em cursos de graduação do país

No período 2003 a 2008, a maioria dos cursos superiores incluídos na subcategoria core foram oferecidos na modalidade bacharelado, com 4 a 5 anos de duração. No entanto, enquanto a média de crescimento no número de cursos-core de bacharelado foi de apenas 3,8% ao ano, o número de cursos-core na modalidade tecnologia, com 2 a 3 anos de duração, cresceram 16,5% ao ano.

Em 2008, 91.448 pessoas ingressaram em cursos-core, sendo 38.016 (41,6%) em cursos de tecnologia e 53.432 em cursos de bacharelado. No ano em questão, os ingressantes em cursos-core representaram 6,1% do total de ingressantes em cursos de graduação do país, sendo 2,5% na modalidade tecnologia e 3,6% em bacharelado (ou bacharelado e licenciatura).

Number of higher education core-courses, by mode of education – Brazil, 2003 - 2008

333 470 612 643 669 714

820846

867 924 962 9871,153

1,3161,479

1,567 1,631 1,701

2003 2004 2005 2006 2007 2008

Bachelor’s Program Technology Total

CAGR (2003-2008): 8.1%

Source: Observatório SOFTEX, based on Ministry of Education, INEP.

Number of students entering in higher education core-courses, by mode of education – Brazil, 2003 - 2008

20,674 24,877 31,706 32,292 36,077 38,016

54,941 50,26552,493 53,647 55,208 53,432

75,615 75,14284,199 85,939

91,285 91,448

2003 2004 2005 2006 2007 2008

Bachelor’s Program Technology Total


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Entering students – 2008Total Brazil: 1,505,819Core/Brazil: 6.1%Core technical/Brazil: 2.5%Core bachelors/Brazil: 3.6%

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Nearly 35 thousand graduates in 2012

In 2008, 33,709 people completed core-courses. Of this total, 13,235 (39.5%) earned a technology diploma and 20,474 a bachelor’s degree. The graduates from the core courses account for 4.2% of all students graduating from higher education courses (a total of 800,318). Those with bachelor’s degrees account for 2.6% of the total and those with technology diplomas the remaining 1.6%.

Cerca de 35 mil concluintes, em 2012

Em 2008, 33.709 pessoas concluíram cursos-core. Deste total, 13.235 (39,5%) obtiveram diploma em tecnologia e 20.474 em bacharelado . Os concluintes dos cursos-core responderam por 4,2% do total de egressos de cursos de nível superior (800.318 profissionais). A diplomação na modalidade bacharelado correspondeu a 2,6% do total e a modalidade tecnologia pelo 1,6% restante.

Number of students graduating from higher school core-courses, by education mode – Brazil, 2003 - 2008

7,237 7,855 10,899 11,388 12,905 13,235

13,44518,132

19,839 20,679 19,795 20,47420,682

25,98730,738 32,067 32,700 33,709

2003 2004 2005 2006 2007 2008

Bachelor´s ProgramTechnology Total


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Graduated students – 2008Total Brazil: 800,318Core/Brazil: 4.2%Core technical/Brazil: 1.6%Core bachelors/Brazil: 2.6%

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Considering the location of the schools offering the courses or employer establishments, this is what the figure shows for the year 2008: the distribution of both the number of students graduated from higher education core courses, and of PROFSSs whith higher education degrees.

A Figura mostra, para o ano de 2008, a distribuição do número de egressos de cursos-core e de PROFSSs com nível de escolaridade superior completo, exercendo as suas ocupações na IBSS ou fora dela (NIBSS), considerando a localização das IESs ofertantes e dos estabelecimentos com atividades de software e serviços de TI.

Distribution of students graduated from core-courses and of PROFSS who have completed higher education course, by region – Brazil, 2008

NorthGraduated students (A): 1,331PROFSSs with higher education degrees (B): 3,564(A)/(B): 37.3% Northeast

Graduated students (A): 3,133PROFSSs with higher education degrees (B): 14,229(A)/(B): 22.0%

MidwestGraduated students (A): 3,334PROFSSs with higher education degrees (B): 16,629(A)/(B): 20.0%

SoutheastGraduated students (A): 20,864PROFSSs with higher education degrees (B): 127,520(A)/(B): 16.4%

SouthGraduated students (A): 5,047PROFSSs with higher education degrees (B): 22,426(A)/(B): 22.5%

North Northeast Southeast South Midwest

Distribution of PROFSSs with higher education

degrees - 2008

1.9%7.7%

69.2%

12.2%

9.0%

Distribution of graduated studentscore-courses - 2008

9.3%

61.9%

15.0%

9.9% 3.9%

TOTAL BRAZIL 2008

Students graduating fromcore-courses: 33,709

PROFSSs with higher education degrees: 184,368


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Computing: 140 thousand students in high school level technical and vocational schools

In 2010, there were 1,307 technical-vocational courses in the field of computing (core-courses) offered by high school level institutions. The number of courses has varied over the years. After a decline, there was an increase after 2007. For the period from 2004-2010, the average rate of growth in the number of courses was 3.7% per year.

The number of students registered in technical-vocational courses in the field of computing also rose in the period. In 2004, there were 86,282 registered students. In 2010, 139,125. The growth in the number of students was not constant. There was a significant drop from 2005-2007, which was compensated by a rise after 2008.

Informática: 140 mil matriculados em cursos técnicos profissionalizantes de nível médio

Em 2010, existiam 1.307 cursos técnicos profissionalizantes na área de Informática ofertados por instituições de ensino de nível médio. A quantidade de cursos variou ao longo dos anos. Após um período de queda na oferta, percebe-se crescimento a partir de 2007. Para o período 2004 a 2010, a taxa média de crescimento do número de cursos foi de 3,7% ao ano.

O número de matrículas em cursos técnicos profissionalizantes para a área de Informática também cresce no período. Em 2004, registraram-se 86.282 matrículas. Em 2010, 139.125. O crescimento do número de matrículas não é constante. Verifica-se uma retração importante no período 2005 a 2007, compensada a partir de 2008.

Number of high school level technical-vocational courses in the field of computing – Brazil, 2004 - 2010

1,052 984 1,102

1,009

1,133 1,307

2004 2005 2006 2007 2008 2009 2010

888

CAGR (2004-2010): 3.7%

Source: Observatório SOFTEX, based on Ministry of Education, INEP

Number of students in high school level technical-vocational courses in the field of computing – Brazil, 2004 - 2010

2004 2005 2006 2007 2008 2009 2010

86,282 77,674 75,248 82,662100,986

117,396139,125

CAGR (2004-2010): 8.3%


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In 2012, the SOFTEX Observatory estimates there will be more than 30,000 students completing technical courses in computing

Considering the trend in the number of registered students, the SOFTEX Observatory estimates that from 2004-2010, the compound annual growth rate of graduating was 2.9%. Nevertheless, after a period of decline, the number of students graduating should grow again. Recent federal government measures of the expansion in the supply of technical courses and the creation of study grants for high school students, like those now offered to college students, will also contribute to growth in the number of students registered in the medium term.

Em 2012, o Observatório SOFTEX estima mais de 30 mil egressos de cursos técnicos em informática

Considerando a tendência verificada no número de matriculados, o Observatório SOFTEX estima que, durante o período 2004 a 2010, a taxa média de crescimento de egressos foi de -2,9% ao ano. No entanto, após período de queda, a quantidade de egressos deverá voltar a crescer. Medidas recentes do governo federal de expansão da rede de oferta de cursos técnicos e a criação de bolsas de estudo para alunos de nível médio, tal como já é feito para alunos de graduação, irá também, em médio prazo, contribuir para o crescimento de matrículas e egressos.

Number of students completing high school level technical-vocational courses in computing – Brazil, 2004 - 2006 and estimates for 2007 - 2010

30,630

24,234

18,679

19,419 22,331

25,681

2004 2005 2006 2007 2008 2009 2010

21,571



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The figure shows, for the year 2010, the distribution of the number of students attending in technical-vocational courses in the field of computing and PROFSSs with high school degrees or who have taken but not completed a higher education course, by region of the establishment with software and IT services activities and of the educational institutions.

A Figura mostra, para o ano de 2010, a distribuição do número de matriculados em cursos técnicos profissionalizantes de nível médio e de PROFSSs com nível de escolaridade médio completo ou superior incompleto, considerando a região de localização dos estabelecimentos com atividades de software e serviços de TI e das instituições de ensino ofertantes.

Students attending technical-professional courses in the field of computing and PROFSSs with high school degrees, by Region – Brazil, 2010

NorthStudents attending: 9,622PROFSSs high school graduates: 11,059

NortheastStudents attending: 25,145PROFSSs high school graduates: 43,468

MidwestStudents attending: 7,668PROFSSs high school graduates: 16,999

SoutheastStudents attending: 71,758PROFSSs high school graduates: 131,707

SouthStudents attending: 24,932PROFSSs high school graduates: 36,780

Distribution of students attending technical-vocational courses (fielding of computing) at high school level Total 2010: 139,125

Midwest

7.1%

Northeast

18.1%

North

4.6%

South

15.3%

Southeast

54.9%

Distribution of PROFSSs high school graduatesTotal 2010: 240,013

Midwest

5.5%

Northeast

18.1%

North

6.9%

South

17.9%

Southeast

51.6%


Source: Observatório SOFTEX, based on Ministry of Labor, RAIS and Ministry of Education, INEP.

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In recent years, there have been more than 10,000 students in computer sciences courses at the graduate level; developing competencies in different fields of knowledge

From 2006-2009, there was an increase in the number of higher education institutes offering graduate courses in the field of computing sciences. In 2006, there were 30 and in 2009, 45.

The number of students graduating from masters, doctoral and professional masters programs in the field of computer sciences grew consistently from 1996-2009. In 1996, there were 140 graduates, most in traditional master’s programs. In 2009, of the 1,075 graduates, a very high portion, (83.3%) also earned traditional master’s degrees; 10.7% received PhDs and 6.0% earned professional master’s degrees.

Nos últimos anos, mais de dez mil pós-graduados em Ciência da Computação; competências em diferentes áreas do conhecimento

Durante o período 2006 a 2009, ocorre aumento no número de instituições de ensino ofertantes de cursos de pós-graduação para a área de Ciência da Computação. Em 2006, eram 30 e, em 2009, 45.

O número de egressos de cursos de mestrado, doutorado e mestrado profissionalizante na área de Ciência da Computação cresceu de modo consistente no período 1996 a 2009. Em 1996, foram 140 titulados, a maioria em cursos de mestrado tradicional. Em 2009, dos 1.075 titulados, parcela muito significativa (83,3%) também obteve titulação em cursos de mestrado tradicional; 10,7% receberam título de doutor e 6,0% finalizaram cursos de mestrado profissionalizante.

Number of students graduating from computer sciences programs, by type of program – Brazil, 1996 - 2009

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

0 0 0 0 0 11 17 47 110 57 40 11 21 65

9 16 18 38 45 46 55 57 94 77 99 109 128 115

131 171 255 283 404 520 718 702 679 732 757 751 804 895

140 187273 321

449577

790 806883 866 896 871

9531,075

Masters Doctorate Professional Masters Total

Source: Observatório SOFTEX, based on Ministy of Education, CAPES.

Percent of students graduating from graduate courses in computing science by program – Brazil, 1996 - 2009

Computer Science50.6%

Informatics19.1%

Total: 9,087 graduates

Computing12.7%

Systems and Computing4.8%

Computing Science and Computacional Mathematics 4.1%

Applied Informatics3.1%

Systems Engineering and Computing2.6%

Computer Engineering 1.5%

Applied Computing1.4%

Software Engineering0.2%

Science and Technology of Computing0.0%

Source: Observatório SOFTEX, based on Ministy of Education, CAPES.

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The figure displays the regional distribution of PROFSSs with graduate education, working in the field at companies in the software and IT services sector (IBSS) or outside the sector (NIBSS), in 2009. In addition, for the same year, it shows the distribution of students concluding graduate courses in the field of computer sciences and the number of research projects underway in the field, considering the location of the research groups.

Na Figura, apresenta-se a distribuição regional de PROFSSs com nível de pós-graduação, exercendo as suas ocupações na IBSS ou fora dela (NIBSS), no ano de 2009. Adicionalmente, para o mesmo ano, mostra-se a distribuição de egressos de cursos de pós-graduação na área de Ciência da Computação e do número de pesquisas em andamento nesta área, considerando a localização dos grupos de pesquisa.

Distribution of PROFSSs with graduate education, students concluding graduate courses in the computer sciences and research underway in the field of computer science, by Region – Brazil, 2008 - 2009

NorthPROFSSs with graduate degree: 56Students concluding graduate courses: 35Research projects: 95

NortheastPROFSSs with graduate degree: 192Students concluding graduate courses: 287Research projects: 633Midwest

PROFSSs with graduate degree: 229Students concluding graduate courses: 23Research projects: 125

SoutheastPROFSSs with graduate degree: 2,191Students concluding graduate courses: 502Research projects: 1,179

SouthPROFSSs with graduate degree: 356Students concluding graduate courses: 228Research projects: 807

Distribution of PROFSSs with graduate degree - 2009

Total: 3,024

Distribution of students concludinggraduate courses

in computer sciences - 2009Total: 1,075

Distribution of research projects in progress in the field

of computer sciences - 2008Total: 2,839


1.9% 6.3%

72.4%

11.8%

7.6%

3.3%

26.7%

46.6%

21.2%

2.2% 3.3%

22.3%

41.5%

28.4%

4.4%

Source: Observatório SOFTEX, based on Ministry of Labour, RAIS; Ministry of Education, CAPES; and Ministry of Science, Technology and Innovation, CNPq.

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PART 4Brazil in Numbers

PARTE 4Brasil em Números

6766

3.0%

United States

China Japan Germany France UnitedKingdom

Brazil EuroArea

Latin America& Caribbean

10.4%

4.0%3.7%

1.5% 1.4%

7.5%

1.9%

6.2%

General information about Brazil

Especification Unit Information

Area 1 000 km2 8 515

Capital City Brasília

Mid-year population (2009) 1 000 persons 191 481

Population density persons/km2 22

National currency Real - R$

Source: Brazilian Institute of Geography and Statistics (IBGE), apud in IBGE, 2010. Joint Statistical Publication by BRIC Countries: Brazil, Russia, India, China.

2010In thousand US$, nominal valuesTotal GDP: US$ 63 TrillionEuro Area: US$ 12.2 TrillionLatin America & Caribbean: US$ 5.2 Trillion

Source: Observatório SOFTEX, based on World Bank.

Brazil in the World - 2010: 7th largest economy (now the world`s sixth); the largest in Latin America

CAGR (2010-09)

Christian Knepper / Embratur

6968

Brazil - Selected Data on Economic Activity of Population

Especification Unit 2005 2006 2007 2008

Economically active population (1) 1 000 persons 95 748 96 874 97 872 99 500

Employed population (1) 1 000 persons 85 840 88 725 89 899 92 395

Employed in Agriculture, florest, fishing activities 1 000 persons 17 853 17 258 16 536 16 100

Employed in Industry activity - including energy 1 000 persons 12 936 13 111 13 656 13 995

Employed in construction activity 1 000 persons 5 618 5 801 6 053 6 906

Employed in trade activity 1 000 persons 15 427 15 629 16 139 16 092

Employed in services activity 1 000 persons 28 912 30 284 30 727 31 967

Employed in other activity (2) 1 000 persons 6 095 6 643 6 789 7 335

Employed population - aged 10-14 % 2.2 1.9 1.8 1.4



Employed population - aged 60 and over % 6.4 6.6 6.6 6.9

Unemployed population - total (1) 1 000 persons 8 908 8 149 7 974 7 106

Unemployed population - urban area 1 000 persons 8 400 7 621 7 478 6 689

Unemployment rates - total (1) % 9.3 8.4 8.2 7.1

Unemployment rates - urban area % 10.8 9.6 9.3 8.1

Unemployment rates for population aged under 25 % 18.6 17.1 16.4 15.2

Source: Brazilian Institute of Geography and Statistics (IBGE), National National Household Sample Survey, 2005-2008, apud in IBGE, 2010. Joint Statistical Publica-tion by BRIC Countries: Brazil, Russia, India, China.

Brazil – Selected Data on Gross Domestic Product

Especification Unit 2005 2006 2007 2008 2009

Gross domestic product (national currency, current prices) R$ million 2 147 239 2 369 484 2 661 344 3 004 881 3 143 015

Gross domestic product (US$, current prices) US$ million 881 895 1 089 057 1 366 574 1 638 285 1 573 724

Volume indices of GDP (% to the previous year) % 103.2 104.0 106.1 105.1 99.8

GDP in Agriculture, floresty, fishing activities % 5.7 5.5 5.6 5.9 6.1

GDP in Industry activity - including energy % 29.3 28.8 27.8 27.3 25.4

GDP in services activity % 65.0 65.8 66.6 66.7 68.5

GDP expenditure in current prices - Total (% to the previous year) % 110.6 110.4 112.3 112.9 104.6

GDP expenditure in current prices - final comsumption (% to the previous year) % 112.3 110.6 112.1 112.5 109.4

GDP expenditure in current prices - gross fixed capital formation (% to the previous year)

% 109.5 113.8 119.2 120.8 93.7

GDP expenditure in current prices - Exports of goods and services (% to the previous year)

% 101.9 104.8 104.5 116.5 85.5

GDP expenditure in current prices - Import of goods and services (% to the previous year)

% 101.5 109.8 116.1 129.6 87.3

GDP deflator (% to the previous year) % 107.2 106.1 105.9 107.4 104.8

Growth of GDP (in constant prices) per capita (% to the previous year) % 101.9 102.7 104.9 104.0 98.8

Volume indices of gross fixed capital formation (% to the year) 103.6 109.8 113.9 113.4 90.1

Source: Brazilian Institute of Geography and Statistics (IBGE), National National Household Sample Survey, 2005-2008, apud in IBGE, 2010. Joint Statistical Publication by BRIC Countries: Brazil, Russia, India, China.

7170

Brazil – Selected Data on Information Society

Especification Unit 2005 2006 2007 2008 2009

Main telephone lines per 100 inhabitants - installed unit 27 27 28 30 31

Main telephone liones per 100 inhabitants - in use unit 22 21 21 21 22

Subscribers of cellular mobile telephone per 1,000 inhabitantes unit 466 532 636 781 905

Computers per 1,000 inhabitants unit 53 65 79 95

Computer per 100 households - Total unit 19 22 27 31

Computer per 100 households - urban area unit 35

Computers per 100 households - ruaral area unit 7

Internet users per 1,000 inhabitants unit

Daily newspapers - number of titles person 210 348

Sources: Brazilian Institute of Geography and Statistics (IBGE), National Househould Sample Survey, 2005-2008; Ministry of Communications, apud in IBGE, 2010. Joint Statistical Publication by BRIC Countries: Brazil, Russia, India, China.

CEARÁ(2.1%) – CAGR: 9.3%

PERNAMBUCO(2.6%) – CAGR: 9.1%

BAHIA(3.6%) – CAGR: 8.6%

MINAS GERAIS(10.9%)

GOIÁS(2.9%) – CAGR: 8.3%

Brasília - DF(3.0%) – CAGR: 7.4%

ESPÍRITO SANTO(2.3% ) – CAGR: 6.9%

RIO DE JANEIRO(9.5%)

SÃO PAULO(33.6%)

PARANÁ(7.3%)

SANTA CATARINA(6.0%)RIO

GRANDE DO SUL(7.6%)

More than 1,000 establishments

500 to 1,000 establishments

Source: Observatório SOFTEX, based on Ministry of Labour, RAIS.

Establishments with software and IT services as a main activity and at least one PROFSS employed, 2010: Percentage of total and CAGR (2003-2010) - Brazil, 2010

Total establishments: 26,297

CAGR (2003-2010): 6.9%

7372

Exchange rate / Taxa de conversão

2003 3,0783

2004 2,9259

2005 2,4352

2006 2,1761

2007 1,9479

2008 1,8346

2009 1,9976

2010 1,7603

Source: Brazilian Central Bank, Boletim, Seção Balanço de Pagamentos (BCB Boletim/BP)Fonte: Banco Central do Brasil, Boletim, Seção Balanço de Pagamentos (BCB Boletim/BP)

This Publication was sponsored by BNDES (Brazilian Development Bank)

About BNDES

BNDES is the main executive agent of Brazilian economic development policy. Since its founding in 1952, BNDES supports productive activities and, therefore, is also keenly aware of the particular challenge of each epoch.

Innovation is one of the most important factors in the current economic context. It is therefore a strategic priority for BNDES, which has various lines of financing with this focus, such as BNDES Prosoft, a program designed especially to stimulate the development of Brazil’s software and information technology services industry (IT). In addition to specific lines, BNDES works to stimulate innovation at all the companies it supports.

Supporting innovation, BNDES contributes to the development of companies, stimulating increased productive efficiency, the generation of jobs and the sustainable development of Brazil.

Sobre o BNDES

O BNDES é o principal agente executor da política brasileira de desenvolvimento econômico. Desde sua fundação, em 1952, o BNDES fomenta as atividades produtivas e, para tanto, sempre tem como referência o desafio de cada época.

A inovação é um dos aspectos mais importantes do contexto econômico atual. Representa, portanto, prioridade estratégica para o BNDES, que conta com diversas linhas de financiamento com esse foco, como BNDES Prosoft, um programa voltado especialmente para o estímulo ao desenvolvimento da indústria nacional de software e serviços de tecnologia da informação (TI). Além das linhas específicas, o BNDES procura estimular a inovação em todos os empreendimentos que apóia.

Fomentando a inovação, o BNDES contribui para o desenvolvimento das empresas, estimulando o aumento da eficiência produtiva, a geração de empregos e o desenvolvimento sustentável do país.

Messages and requests for copies must be sent by email to [email protected]. Contact us for more information and on demand studies about Brazilian Industry of Software and IT Services.

Para mais dados e informações sobre o setor brasileiro de software e serviços de TI, contate o Observatório SOFTEX ([email protected]). Consulte-nos para estudos e pesquisas sob demanda.

ASSOCIAÇÃO PARA PROMOÇÃO DA EXCELÊNCIA DO SOFTWARE BRASILEIRO – SOFTEX

Rua Irmã Serafina, 863 - 6º andarEdifício Sada JorgeCentro Campinas-SPCEP 13015-914Brasil

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Ministério dasRelações Exteriores

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Ministério doDesenvolvimento, Indústria

e Comércio Exterior

Ministério daCiência, Tecnologia

e Inovação

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SOFTWARE AND IT SERVICES: SOFTWARE E ......e Serviços de TI: A Indústria Brasileira em...

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