Social Services Rota visits - Newport · Social Services Rota Visits We ask our employees questions...
Transcript of Social Services Rota visits - Newport · Social Services Rota Visits We ask our employees questions...
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Social Services
Rota visitsBriefing
24 November 2014
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Social Services Rota Visits
Briefing about our ‘in-house services’
and councillors’ visits:
• Role and purpose of rota visits
• Other ways services are regulated and
monitored
• Getting the most from the visit
• Follow up to your visit
• Overview of current issues
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Social Services Rota Visits
Reason for undertaking the visits:
• It is normal practice that Elected Members
undertake regular visits to Children’s and Adults
establishments
• This function was laid down within the Children
Act 1989 and Care Standards Act 2000
• Regulations no longer make this a requirement
but it is accepted as good practice
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Social Services Rota Visits
Purpose:
• To exercise the role of “corporate parent”
• Ensures collective approach to safeguarding
• To familiarise Members with the services that Social
Services directly provides
• To monitor and comment upon the performance of
Social Services establishments
• Give users of Residential and Day Care services direct
access to elected members in order to enhance the
quality of personal social services to the users of those
services
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Social Services Rota Visits
New approach:
• Starting in January 2015
• Eight councillors to undertake the visits
• Each establishment visited every three months
• Briefings available in advance of visits
• Report template and guidance to be updated
• Outcomes of visit shared with premises asap;
response within ten working days
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Social Services Rota Visits
In-house services:
• Three older peoples residential homes
• Two day centres (mixed use)
• Four children’s homes
• One residential respite home for learning
disabled adults
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Social Services Rota Visits
Variety of agencies hold us to account:
• CSSiW – Social Services regulator (not day
service)
• Responsible Individual
• Internal Audit
• Contracts and Commissioning
• Health and Safety
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Social Services Rota Visits
Legislation sets out ‘National Minimum
Standards’ for services
40+ for adult, 37+ for children services covering
• quality of life
• quality of care
• quality of environment
• quality of management
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Social Services Rota Visits
Annual Quality Assurance Reports:
We ask service users/families questions inc :• I feel safe and secure at the day centre/home/with the service
• I am helped to make choices and my preferences are followed
• I enjoy the meals that are provided
• There is a good range of activities to take part in
• I am confident that if I had a complaint it would be taken seriously
and responded to
• I am given an opportunity to contribute my ideas and make
comments on the home/day centre
• I am listened to
Answers are confidential and anonymous
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Social Services Rota Visits
We ask our employees questions inc.:• I have the training I need to undertake my job
• I am happy with my rota
• I feel the day centre/home is run in the best interests of service
users/residents
• If I was concerned about a services user/resident, their health,
safety or care I would know how to report that concern
• I am given an opportunity to contribute my ideas and make
comments on the home/day centre/service
• I always attend team meetings
• My line manager gives me clear instructions
Answers are confidential and anonymous
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Social Services Rota VisitsGetting the most from your visit
(in advance)
Consider giving notice – this will allow the manager to inform services users, service user groups, families and
employees so they can be available to meet you and raise
any issues
Consider a briefing from Service Manager – to gain up to date information
Obtain most up to date reports – eg. CSSiW, Quality Assurance, H&S, last rota visit report
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Social Services Rota Visits
Getting the most from your visit (during the visit)
• Take time to listen to service users/families and
employees
• Consider hearing from them what it is like to be
part of the service
• What is it they value (or don’t ) about the service?
• What do they think would make a difference?
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Social Services Rota Visits
Following the visit:
• Report back to Service Manager anything urgent
same day
• Write up your visit and send to Member
Services, Service Manager and Manager
• Within ten working days we will respond to any
actions that you have highlighted
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Social Services Rota Visits
Overview of current issues:
• Adult day services, care homes and residential
respite subject to change and efficiency projects
• Regulatory action over past 12 months
• Demographic, legislation and other matters
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Social Services Rota Visits
Current Issues – children
• Fabric of building
• Are our children safe?
• Are our staff safe?
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Social Services Rota Visits
Questions?
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Social Services Rota Visits
• Lucy Jackson, Adult Social [email protected]
01633 210467
• Lyn Richards, Children and Family [email protected]
01633 210099