Social Media - Past Present Future

Social Media Past, Present & Future

Girish S PrabhuArchitectArbitron

2© 2010 Arbitron Inc.

What really is Social Media ?


Efforts to create content that attracts

attention and encourages readers to share it with their

networks.

Social Media is …


Is this some thing new ?

People met, gathered to share their passions always…


How did it evolve…

»We had Geocities that allowed to create pages and tag them in 1994.

»TheGlobe.com which allowed to create custom content and interact with others with similar interest was existing in 1995.

»Also Classmates.com was launched in 1995.

Based on study from Danah M. Boyd, University of California-Berkeley


We do not surf the web anymore!

…We shape it!!


Why people love to share ?


Why people share …

Performance Feel powerful to

perform with people whom you know.

- Corporate

- Personal Branding



Reputation- The more important information you share your reputation increase.

- The more value people get out of interactions, the more they interact.

- Product Info (pre launch)

- Training



Novelty- Want to share only an idea that is not shared earlier in the same network

- Product Launches

- Concepts



Scarcity- Scarcity of information

- Specialized Subjects

- Product Blogs

- Customer training



Warning- Natural Calamities

- Product Misbehaving


Why organizations need


BRAND = COLLECTIVELY, WHAT PEOPLE SAY, FEEL & THINK ABOUT

YOUR PRODUCT OR COMPANY.


Brand Building through SM

People trust…»Recommendations from friends and family

»Expert product review from websites and Blogs

»Independent reviews in publications

»Consumer product reviews

»Momentary reactions from real people


Social Media Marketing …

People can influence other people

- Greater trust factor

- Rapid word of mouth

- Unbiased feedback

- Insights

- Earns Coverage and Credibility

- Powerful than surveys.


Main reasons to embrace SMM

Unless you drive your BRAND others will take advantage.

Your employees/prospects are doing it already.

Discussion on your brand is happening already

Does not require a huge media budget

Word-of-mouth / viral effect can carry a message a long way.

http://www.insideppm.com


How can we use Social Media ?

It is not just for marketing…


Social Media can be used for…

Reputation Management

»Listen to your brand

»Real-time reactions with real people

»React to good and bad news

»Immediate damage control

»Opportunity to win back consumer trust



Customer Acquisition

»Social Media Campaigns

»Have people participate

»Have integrated campaigns (Online & Offline)

»Offer based campaigns

»Online Contests



Customer Service

»New help line.

»Appreciation and follow-up

»Customer service in Public

»Use multi-channel help lines.



Public Relations

»Blogs and ‘How-to’s

»Democratization of reporting

»Every customer can become a journalist

»Easy access to Media

»Press releases



Employee Engagement

»Employees feel valued when :• Involved in decision making

• They are able to voice their ideas, thoughts and the management listen to these views

• The organization is concerned about growth and health

»Four attributes of engagement:• Collaboration

• Transparency

• Trust

• Authenticity



Recruitment

»Use multiple channels

»Be very transparent


Tools…


Future

»Social Advertising

»Social Avatars

»Social Search

»Communication methods will change

»Work culture will grow out of organizational boundaries

»Network Analysis based insights.


Last but not the least…

@girishsprabhu

Social Media - Past Present Future

Business

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