Social Media: Creating Your Path to Success in 2015
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Transcript of Social Media: Creating Your Path to Success in 2015
Path to Social Media
Success in 2015
Your 12-month Plan to Boost Your Social Presence
Homer Nievera
To reach a huge goal, break it down to less intimidating goals.
Divide your plans quarterly
Then list your Big Ideas for each month to reach
your annual goal.
Q1: Take social media
inventory
January
Social Fitness
January: Knowing Your Social Fitness
• Are you entirely new to social media?• Are you a veteran?• What social sites are you using and how?• How would I rate my company’s use of social
media?• Where are there opportunities to grow or
improve your social media presence?• In what areas do you excel at using social media
in your business?
February
Revisiting Social Goals
Revisit why you are using social media and evaluate its importance
in your business.
Revisit your Social Goals
• Better customer engagement: % • Revenue generation: %• Better customer experience: %• Increase thought leadership: %• Operational efficiency: %• Other/s: %
Benchmark Social Goals
• Better customer engagement: 78%• Revenue generation: 51%• Better customer experience: 47%• Increase thought leadership: 41%• Operational efficiency: 14%• Other/s: 10%
*Source: 2012 Intuit Study
Establish Ways to Measure Success
March
Establishing success metrics in advance is important for evaluating
social media efforts.
Ways to Measure Success
• Social presence: Number of followers or fans• Traffic to website: Google/Alexa• Social mentions across platforms: hashtags,
tags, comments• Share of social conversations: versus
competition or the industry• Social influence
3 Free Social Listening Tools
HowSociable measures a brand’s presence across social media.
HowSociable measures a brand’s presence across social sites like Facebook, Twitter, YouTube, and LinkedIn — up to 36 in all — and computes a numerical score to quantify it.
Social Mention aggregates results into a single stream.
Social Mention is a free social media search and analysis platform that aggregates user-generated content from across the web into a single information stream.
Not only does it pull content in real-time, Social Mention analyzes the data to reveal metrics such as reach, sentiment, and share of voice.
WhosTalkin is useful for getting a snapshot of conversations.
WhosTalkin is a social media search tool that allows users to search for conversations based on topics. While not as full-featured as the sites listed above, it can be used to get a snapshot of conversations taking place across the social web at a given time.
Q2: Work on relationships
April
Be a better listener
Devote more time to listening in.
Social media isn’t just about outbound communications.
Be a Social Listener
• 79% of social media marketers say they monitor social media for mentions of their business several times a week.
• 73% of social media marketers say they monitor social media for industry conversations several times a week.
Communicate in New Ways
May
Diversify your content
Some Suggestions
• Post company updates• Share industry news and developments• Ask questions• Hold contests• Put out shareable coupons or giveaways
June
Activate your digital brand
Find ways to connect with your online audience with offline
activities
Some Suggestions
• Selfie-Fansign Contest• Raffle off event tickets (you’re a sponsor)• Invite followers/fans for a Plant Tour or Store
Visit and they get goodies• Organize a Grand Meet-up
Q3: Integrate everything
Integrate all your social platforms
July
Don’t do it alone. Use social media management
apps like Hootsuite, Tweetdeck and Seesmic.
Integrate with Facebook such as Twitter and Instagram.
August
Integrate other inbound activities
Make your social platforms do their double-duty with other
marketing efforts
Some Suggestions
• Direct followers/fans to join email lists• Ask followers/fans to refer your business to
others• Build your customer profile with information
from your followers/fans• Boost PR efforts by reaching out to journalists
on social sites
Integrate team members
SEPTEMBER
Socially mature enterprises incorporate more people in the company’s social media efforts.
If resources allow, consider training more members to assist.
Some People Who Assist from Socially Mature
Businesses
• 1 to 3 people: 26%• 4 to 5 people: 23%• 6 to 10 people: 22%• 11 + people: 30%
*Source: 2012 Intuit Study
Q4: Look back then forward
October
Don’t be discouraged by challenges
Many businesses face the same challenges you do.
Stay up-to-date with available tools and trends.
Challenges Faced by Social Media Marketers
• 57% have difficulty measuring ROI• 44% are challenged in managing and growing
social presence• 34% find it hard to monitor social media as a
whole
*Source: 2012 Awareness Networks Survey of 450+ Social Media Marketers
Learn from the Year-in-Review
November
Take some time to review your year in Social Media, then establish
ways to check-in regularly to identify social media successes, challenges, and opportunities.
Some Options
• Monthly or quarterly meetings• An internal discussion board• Discussion groups with other industry
colleagues
December
Look to the Future
Plan ahead for the coming year, outlining areas for improvement and places to invest time and resources.
Top Areas for Investment66% - increased presence across social media platforms56% - increased frequency of content publishing50% - better social integration with other marketing objectives38% - more robust social media monitoring37% - more robust social marketing management35% - better integration between social marketing and the rest of the organization28% - mobile social media presence
*Source: 2012 Awareness Networks Survey of 450+ social media marketers
Websitewww.homernievera.com
www.bootstrapdigitech.com
Twitter @bnievera | @nievera