BestPractices

david lee king | topeka & shawnee county public library | davidleeking.com

Social

flic.kr/p/dPPrVc

Media

flickr.com/photos/30008935@N00/417833522/

problem:

we haven’t embraced the

social web

we have the tools

flickr.com/photos/safari_vacation/6257284524/

not quitesure how to use them!

So, what do you thinkabout our library?

flickr.com/photos/10059155@N05/4712929433/

What's missing?

flickr.com/photos/40624839@N02/3784049371/

face2face interaction

how online engagement

works

flickr.com/photos/23697075@N03/3010947232/

flickr.com/photos/niallkennedy/667670285/

ways to transform into a

face2face library

3

1. flickr.com/photos/94852245@N00/4338268272/

listening

why listen?

flickr.com/photos/58571789@N00/4519906494/

what to listen for

flickr.com/photos/58571789@N00/4519906494/

responding

flickr.com/photos/58571789@N00/4519906494/

listening in Topeka

flickr.com/photos/58571789@N00/4519906494/

2.basic communication(online)

conversational writing

add pictures & video

add pictures & video

[like this]

be “you” online

[“you”]

pics of staffnew stuff

customers!

where are the people?

flickr.com/photos/hackleypubliclibrary/3903700537/

flic.kr/p/4n5sc2

3.“doing” community

we get this

flickr.com/photos/53472606@N00/2751815892/

less control here

starttalking!

ask

What mylibrary does

flic.kr/p/XqGwP

respond to critics

flic.kr/p/6xck7m

listen first

admit & apologize

be nice

be quiet (i.e., don’t respond)

develop a thick skin

where to start!

TwittereNews

Website

LibraryNewsFacebook

Instagram

who does the work?

set goals& strategy

flickr.com/photos/21290415@N05/3006994838/

measure success

creating great customer

connectionsstarts with you!

thank you!

davidleeking.com