1. SOCIAL INTRANETS:HRS INNOVATION OPPORTUNITYGordon RossVice President StrategyThoughtFarmerSeptember 18, 2012

2. @gordonr 3. VANCOUVER, CANADA 4. LUIS LUCHO HERRERA& FABIO PARRA 5. RIGOBERTO URANLONDON 2012 OLYMPICS SILVER MEDALIST 6. SEA-TO-SKY HIGHWAY 7. WHISTLER VILLAGE 8. CASE STUDY: 9. Tracy HuttonVice President,Employee Experience 10. 1. What is a social intranet2. Why HR should care3. Why HR should lead 11. 1. What is a social intranet2. Why HR should care3. Why HR should lead 12. TRADITIONAL INTRANET An internal website that helps employees get work done+ SOCIAL FEATURES Blogs, feeds, proles, streams, tags, wikis= THE SOCIAL INTRANET An intranet where all employees can author content and connect easily 13. AUTHORSHIP + CONNECTION 14. 2005 15. 2006: LAUNCH 16. SEPTEMBER 2006 17. RESULT:$500,000 savingson a $2,000,000 project 18. INNOVATIONSUSTAINABILITYMEASURABLE RESULTS 19. FACTOR DEFINITION How improved the innovation is over theRelative Advantage previous generation. The level of compatibility that an innovation has toCompatibility be assimilated into an individuals life.Complexity orIf the innovation is too difficult to use anSimplicity individual will not likely adopt it. How easily an innovation may be experimentedTrialability with as it is being adopted. If a user has a hard time, they are less likely to adopt it. The extent that an innovation is visible to others. An innovation that is more visible will driveObservabilitycommunication among the individuals peers and personal networks and will in turn create more positive or negative reactions. 20. Relative AdvantageCompatibilityComplexity or SimplicityTrialabilityObservability 21. Social intranets enable the free flowof hunches and ideas throughoutthe organization. Steven Johnson, Where Good Ideas Come From 22. WHAT CAN HR DO TO HELPINNOVATION HAPPEN? 23. ENGAGED EMPLOYEESWORK HARDER AND AREMORE PRODUCTIVE 24. http://www.thoughtfarmer.com/engagement/ 25. Do I know whats expected of me at work?At work, do my opinions seem to count?Do I have the materials and equipment Ineed to do my work right? 26. 25% to 49% 18%less employee turnover higher productivity 37% less absenteeism 27%less shrinkage (employee theft) 16%higher profitability 27. DO YOU FEEL YOUROPINION IS RESPECTEDAT WORK? 28. HAVE YOU RECENTLYRECEIVED PRAISE AT WORK? 29. DO YOU HAVE AFRIEND AT WORK? 30. DO YOU HAVE THE RIGHTTOOLS TO DO YOUR JOB? 31. 1. What is a social intranet2. Why HR should care3. Why HR should lead 32. CV HARQUAILAuthentic Organizations@cvharquail 33. PURPOSECOMMUNITYAGENCYVOICEIDENTITY 34. HR HAS THE ABILITY TO LEADTo create the conditions forengagement and innovation.To foster identity, voice, and agencyamongst employees.To assist and support communitiesand to remind us all of the purpose ofour work. 35. THANK YOU! / GRACIAS!Gordon RossVice President StrategyThoughtFarmer@gordonr / gordonr@thoughtfarmer.comhttp://www.thoughtfarmer.com