Social improvements in monitoring

MonitoringSocial Improvements in How We Monitor

Thursday, October 13, 11

Author

Speaker

Entrepreneur:

OmniTI

Message Systems

Circonus

Fontdeck

Theo Schlossnagle @postwait


NASA is awesome

Q: So, why can’t we do it just as well?

A: Organizational purpose and culture.


Organizations are Fractured

Technical ops is abstracted from business ops.

As a result,business ops is abstracted from technical ops.

Start-ups don’t have this issue.


StartupsAre transparent.Are small enough to be transparent.

http://www.flickr.com/photos/jm3/440093314/sizes/o/in/photostream/




Organizations are Agile

The “mission” of a technical operations group

changes from day to day (or week to week)

not only logistically,

but also strategically

Adaptive tactics are hard to understand and control.


Who cares?

This is probably the best question of all.


We the Agile

Fear process that we don’t own.

Fear integrating into the processes of others.

Look down on those that are not Agile.

Hey asshole: your ruining your business.


Bad words.Six Sigma

ITILv3


Bad words?

Yes.


Bad ideas?Six Sigma

Continuous efforts to achieve stable and predictable process results (i.e., reduce process variation) are of vital importance to business success.

Manufacturing and business processes have characteristics that can be measured, analyzed, improved and controlled.

Achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management

ITILv3a set of best-practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.


Bad ideas?

Obviously not.


Monitoring taught us...

Process is something that connects business with IT.

It’s a love fest.


Why it is so good.

Technologists rock.

We can answer questions of extreme magnitude.

Faster than ever before.

We’re fucking superheroes.

We’re also shitty at asking good questions.


Why else is it good?

Understanding your business and its direction is hard.

Suits happen to be full of both awesome questions

and lots and lots of data.

They also tend to make good sense of technical data.


What Operations Watches


Change vs. Success


How your users feel.


But wait!

you are most likely lying to yourself.


Numbers: how they work.Think of a car’s speedometer.

it shows you how fast you are going (sorta)

at the moment you read it (almost)

the only reason this is acceptable is:

you have a rudimentary understanding of physics,

you are in the car, and

your body is exceptionally goodat detecting acceleration.


Computers are different.

computers are fast: billions of instructions per second.

you aren’t inside the computer.

most “users” somehow forget rudimentary physics.

interfaces and visual representations mislead you.

a speedometer (or familiar readout) leads you toa false confidence in system stability between samples.


Write IOPSSimple, relatively stable, easy to trend...and wrong.


Zooming in shows insight.It is not as smooth as we thought.Good to know.


Dishonesty Revealed.This is “inside” a 5 minute sample.Note: we’re still sampling; now at 0.5 Hz.


More lies.


More lies.

1.6383647798742138 beers per day.


More lies.

0

50

100

150

0 1 2 3 4 5 6 7 8

1.6383647798742138 beers per day.


More lies.

0

50

100

150

0 1 2 3 4 5 6 7 8

SundayMondayTuesday

WednesdayThursday

FridaySaturday

0 30 60 90 120

1.6383647798742138 beers per day.


You’ve Been Deceived.

1. Denial and Isolation

2. Anger

3. Bargaining

4. Depression

5. Acceptance




2. Anger

3. Bargaining

4. Depression

5. Acceptance

let’s just skip this one, okay?




2. Anger

3. Bargaining

4. Depression

5. Acceptance


If you’re not angry, get angry:it’s the next step in healing




2. Anger

3. Bargaining

4. Depression

5. Acceptance


If you’re not angry, get angry:it’s the next step in healing

This is where it gets interesting.


Depression

http://en.wikipedia.org/wiki/List_of_countries_by_beer_consumption_per_capita




Depression


Tell me how it feels to be #13?




Depression


Tell me how it feels to be #13? Pathetic.




Thanks and Homework.

I travel a lot...I know now that I’m very lucky to live in Maryland.

Write your local government asking for more sane alcohol distribution regulation in your state.

And, please do your part to bring our great country into the top 10 per capita beer consuming nations.


Social improvements in monitoring

Technology

Transcript of Social improvements in monitoring