Social Enterprise Learning Toolkit (Customer Relations Module)
Social Enterprise Learning Toolkit (Blended Value Module)
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Transcript of Social Enterprise Learning Toolkit (Blended Value Module)
Blended Value Design Module #3
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 1
Social Enterprise blends social and financial goals:◦It is not a choice of ‘social or financial’,
it is always ‘social AND financial’
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 2
Within the Blended Value Concept You must have:
◦ Goals◦ Strategies◦ Measurements (define success)◦ Reporting Systems
...for both Business and Social Impacts
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 3
Clear Knowledge of Business Operations and Social Impacts
& The Costs and Outcomes
◦ See Modules 3a (Financial Analysis) and 3b (Social Value Models) plus www.demonstratingvalue.org
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 4
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Social enterprises are businesses operated by non-profits with the dual purpose of generating income by selling a product or service in the marketplace and creating a social, environmental or cultural value.
Enterprising Non-Profits (enp) is a unique, collaborative program that promotes and supports social enterprise development and growth as a means
to build strong non-profits and healthier communities. The program is supported by the following funding organizations:
For more information on enp and different modules in the Social Enterprise Learning Toolkit please check out www.enterprisingnonprofits.ca