Social CRM: A Community Centric-Orbit

1

description

Orbiting around the social consumer, the social customer relationship management exhibits a community-centric insight to intelligent servicing through: listening, feedback, input, process, output, response. "Social CRM: A Community Centric-Orbit" by Ysobel Hamidjojo 2013, Creative Commons BY-NC-ND Description: Social CRM process for reference, study aid and guide.

Transcript of Social CRM: A Community Centric-Orbit

Page 1: Social CRM: A Community Centric-Orbit