Soccnx10: IBM Connections: Adoption, Analytics & Monitoring
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IBM Connections Adoption, Analytics, Monitoring Christoph Stoettner Franz Walder 1
Transcript of Soccnx10: IBM Connections: Adoption, Analytics & Monitoring
1
IBM ConnectionsAdoption, Analytics, Monitoring
Christoph StoettnerFranz Walder
PLATINUM & SPOTLIGHT SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
Speaker Introduction
Franz WalderProduct Manager
Christoph StoettnerSenior Consultant
Agenda
• Social Adoption in General
• Significance of Communication Roles
• Management Information System
Social Adoption in General
• Concepts by Michael Sampson (Book “User Adoption Strategies”)
• Change is a process, not an event- Adaption of attitudes, values and goals
Social Adoption in General
• Education for different groups of people in different phases
• Executive support and sponsorship is imperative for success - Talk and Action- Leaders Must Lead!
Social Adoption in General
• Two Waves of People
• Relatively small group of peopleneeding very little outside motivation
• Early adopters of anything new, advocates, champions, enthusiasts
FirstWave
• The large group of people,requiring a lot of motivation and support
• Explaining the “How?” is not enough,the “Why?” is vastly more important
SecondWave
Social Adoption in General
• Two Waves of People
• Relatively small group of peopleneeding very little outside motivation
• Early adopters of anything new, advocates, champions, enthusiasts
FirstWave
• The large group of people,requiring a lot of motivation and support
• Explaining the “How?” is not enough,the “Why?” is vastly more important
SecondWave
Social Adoption in General
• Four Stages of Adoption
WinningAttention
Cultivating Basic Concepts
Enlivening Applicability
Making ItReal
- Executive Support and Sponsorship
- Real Live Scenarios- Exemplar Stories
Social Adoption in General
• Four Stages of Adoption
WinningAttention
Cultivating Basic Concepts
Enlivening Applicability
Making ItReal
- Trainings (Classroom & Webinar)
- Pages on The Intranet- Awareness of Process Change
Social Adoption in General
• Four Stages of Adoption
WinningAttention
Cultivating Basic Concepts
Enlivening Applicability
Making ItReal
- Easy First Steps / Sandbox for Experimentation
- Facilitated Group Re-Imagining- Build It and They Will Come
Social Adoption in General
• Four Stages of Adoption
WinningAttention
Cultivating Basic Concepts
Enlivening Applicability
Making ItReal
- Living The Changed Process
- Zero Other Options- Bulk Loading Party
Social Adoption in General
• You Know It’s Real When …
- Business gets done in the new system
- Alternative systems are removed
- Other people expect you to use it
- The new system becomes invisible
Significance of Communication Roles
• Various roles in collaboration
- Regardless of where it takes place: Connections, Mail, Domino Apps, Sametime ...
- There are many roles in wide variety of definitions and value systems:
Blocker, Broker, Connector, Dinosaur, Executive, Expert, Maven, Proxy, Ringleader,
Siloist, Skeptic, Socialite, Stealth Ninja, Taskmaster, Tipper, …
Significance of Communication Roles
• It’s important to find the influencers
- Generate Content (Mails, Notes DBs, ...)
- High Communication Volume
- High Diversity in their networks
• Leaders Must Lead!
Management Information System
• Identify KPIs and check them constantly
• Management and Adoption specialists as audience
• Remember executive support?- This is how you keep people interested
and give them something to share with their peers
Management Information System
• A few example KPIs and visualizations
Demo
Thank you very much for you attention!
panagenda GmbH – Make Your Data Work for You
Lahnstr. 17 ● 64646 Heppenheim (Germany)Skype: christophstoettner ● Cell: +49 173 8588719E-Mail: [email protected]
Christoph StoettnerSenior Consultant
panagenda GmbH – Make Your Data Work for You
Schreyvogelgasse 3/10 ● 1010 Vienna (Austria)Cell: +43 699 1899 1807E-Mail: [email protected]
Franz WalderProduct Manager
PLATINUM & SPOTLIGHT SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
