1

2

Now an AIR app

Receptionist Application

Presence

Easy to use

3

Now an AIR app

Receptionist Application

Presence

Easy to use

4

5

Call history

Locates customer record

based on caller ID

Click to call

Create notes & follow up activities during/after calls

History and call duration are automatically

embedded.

History and call duration are automatically

embedded.

6

Call history

Locates customer record

based on caller ID

Click to call

Create notes & follow up activities during/after calls

History and call duration are automatically

embedded.

History and call duration are automatically

embedded.

7

8

Group chat

Feature control

PresenceCall control

9

Group chat

Feature control

PresenceCall control

10

11

Screen pop on incoming

Click to call

Call control

Notes and reporting

12

Screen pop on incoming

Click to call

Call control

Notes and reporting

13

14

Click to call

Fully integrated with ACT!

Call history

15

Click to call

Fully integrated with ACT!

Call history

16

17

Record calls on demand

Directory Access

Visual conferencing

18

Record calls on demand

Directory Access

Visual conferencing

19

20

Integration with Webx,BroadSoft, Salesforce, and IP phone

Set up a conferencewith a click

21

Integration with Webx,BroadSoft, Salesforce, and IP phone

Set up a conferencewith a click

22

23

Personal Contacts

XML Commpilot

Remote OfficeDo not disturb

24

Personal Contacts

XML Commpilot

Remote OfficeDo not disturb

25

26

Screen pop on incoming

Click to call

Integrated with Lotus Notes

27

Screen pop on incoming

Click to call

Integrated with Lotus Notes

28

29

Instant Messaging

Service Control

Complete presenceCall Control

30

Instant Messaging

Service Control

Complete presenceCall Control