© SML Training & Consultancy v1.0

© SML Training & Consultancy v1.0

Facilitating High Impact Virtual Meetings

Abi EniolaSenior Impact Specialist

Argentina South Africa

Asia Spain

Beirut Sri Lanka

Cambodia Switzerland

China Thailand

EMEA UAE

Germany UK

Indonesia USA

Ireland Wales

Netherlands

Objectives

By the end of this interactive you will leave with:

1. Practical, realistic examples of good and bad virtual meeting facilitation

2. Increased confidence and impact when facilitating virtual meetings

3. An understanding of how to manage cultural differences and language barriers when

dealing with international audiences

Poll: How do you currently feel about facilitating virtual meetings?

13%

42%25%

17%

4%

Result

Very confident

Somewhatconfident

Not sure

Somewhatunconfident

Very unconfident

Preparation

Introduction

• Have a clear, defined purpose for the meeting

• How will you introduce yourself – do they know you?

• Establish the ground rules – personal and technical

• Methods of facilitation

• Clear and realistic agenda

Preparation

Content

• Desired outcomes from each agenda item

• Send out relevant information in advance

• Collection and collation of inputs

• Preparation of online content in advance

• Takeaways

• Start on time!

Rehearse!

POLL: Do you actually prepare yourself physically before a meeting

44%

56%

Result

Yes

No

Virtual Facilitation

Dealing with the People

Control the garrulous

Dealing with the People

• Draw out the silent

• Unconfident silence

• Hostile silence

• Reflective silence

• Protect the weak

Dealing with the People

Listen, engage and include everyone

Dealing with the People

• Allow a clash of ideas

• Encourage creative collaboration

• Close on a note of achievement

Q&A

Poll: How impactful do you feel you are when facilitating these meetings?

7%

55%

21%

3%0%

14%

Result

Very impactfuil

Somewhat impactful

Not sure

Not very impactful

It is a development areafor me

No Answer

Increasing Confidence and Impact

How you are perceived by others

Appearance

55%Voice

38%

Words 7%

Research: Prof. Mehrabian

1. Warm Up

• Go for a brisk walk

• Wake up the face and mouth

• Chew vigorously

• Say a few tongue twisters

• Take a few deep breaths

During the Meeting

• Use people’s names

• Prepare mentally. What effect do you want to have at different points in the meeting e.g.

a feeling of achievement at the end,.

• Wait for breathing pauses to manage garrulous people.

• Use a strong voice (not necessarily a loud one) to project status and gravitas.

• Take a breath and speak with energy and conviction.

• Moderate your pace

Q&A

Cultural Differences and Language Barriers

The key is good communication

• Design

• Pace

• Articulation

• Don’t use jargon or acronyms

• Send information out in advance

• Use of a mix of open and closed questions, but directed at individuals

• Give written as well as verbal instructions

Poll: Which of the following webinar titles would be of most interest?

13%

4%

13%

21%21%

29%

Result

Maximise ROI on yourLeadership Training

5 Key Elements ofAuthentic Leadership

21st CenturyLeadership

Influencing without LineAuthority

Becoming anInspirational Manager

Managing the HumanAspect of Change

About SML

Established in 1980 Head Office: Surrey UK

Global Relationships Business Psychologists

Specialist Trainers Forum Theatre Actors

ClassroomVirtual Instructor Led

Training (vILT)

Thank you!

@SMLTraining SML Training and Consultancy