SMITH.Email Etiquette for the Contemporary Workplace...Contemporary Workplace (800) 327-5071...

(800) 327-5071www.wseap.com


Email Etiquette for theEmail Etiquette for theContemporary WorkplaceContemporary Workplace


• Explore common mistakes in writing and responding toe-mails

• Address e-mail blunders and discuss tips for e-mailprofessionalism

• Share strategies for reducing e-mail stress

Objectives


• Convey a Professional Image

• Efficiency - Send the Right Message

• Follow the Rules

E-mail Etiquette… Why?


Are you creating a POSITIVE, PROFESSIONAL impression?

Are you being EFFICIENT and EFFECTIVE?

ORIs Miss Manners shrieking in horror

every time you hit the send button?

Take the email quiz to find out….

E-mail Quiz


BOB,

ARE YOU READY FOR THEMEETING ON MONDAY? DOYOU NEED HELPPREPARING? THISPROJECT IS VERYIMPORTANT!! WE ARELOOKING FOR A ROCKSTAR PERFORMANCE!!

FOLLOW UP ASAP!!!

MIKE

Common E-mail MistakesSample Email #1


Jenn, Joanna, & Liz,

We nd 2 set up the staff mtg.What daz wrk 4 u? Lets not dofri b/c I wanna lv early ;)

Lemme know dates U R avail.Feel free to reach out to meby phone.

Btw… I am looking forward tothe mtg.

Thx :)

Shelly



dave –i got a call from a guy at abccompany he wats a call bacon our prducts i think thesecould be a really good ledemake sure you retern the callby tomarrow and let’s have aconverstion around ourobjectives and plan.

senserilyjoe



• Flaming

• Casually Conversational

• Sending before you mean to

E-mail Blunders


“This project really sucksand I cannot believe thathe is making us do this.I’m sick and tired of allthese dumb tasks. Heneeds to get a life!”

Email Blunders - Flaming


“Hey, what’d you thinkabout the mtg? Let’schat… when is good foryou? Let me know someavailable times and we willset something up.K. Thanks”

E-mail Blunders – CausallyConversational


• Composing the note too quickly

• Underestimating theimportance of the subject line

• Failing to include basicgreeting

• Emailing when you’re angry

• Forgetting the attachment

• Sending the wrong attachment

• Hitting “reply all” unintentionally

E-mail BlundersSending before you mean to….


• Reply to “All”

• Use emoticons :<), jargon, slang, or abbreviations

• Write anything you wouldn’t say in public

• Use email as excuse to avoid personal contact

• Use colored type, freaky styles and sizes, colored background and unnecessary logos and graphics.

• Forward useless e-mails

• Use text-messaging language

• Include your e-mail signature again and again

Appropriately Professional…Don'ts


• Mind your manners

• Check spelling, grammar and punctuation

• Use subject line to inform/change if appropriate

• Put email in context

• Keep email brief and to the point

• Watch Tone

• Final revision

• Respond in timely fashion

Appropriately Professional…Do's


• Wait to fill in the “To” email address

• Use blind copy and courtesy copy appropriately

• Treat e-mails like business letters

• Summarize long discussions

• Keep attachments to minimum or use Zip file

• Answer all questions, and pre-empt further questions

• “No Reply Necessary” – when appropriate

• Review all new messages before replying

Appropriately Professional…E-mail Tips


• Schedule your email

• Do only work emails

• Minimize interruptions

• Prioritize – NOW/Follow-up

• Use Templates

• Use the phone

Reducing E-mail Stress – Managingyour Time


• To save or not to save – Email storage

• Dealing with Spam

• Delete, Delete, Delete

• E-mail Archiving

• Organize Data

• Redirecting Messages

• Flagging Messages for Follow-up

Reducing Email Stress – Managingyour E-mail Inbox


• Any Questions?

• One tip you are mostly likely to act on immediately?

Summary


For more information aboutWorkplace Solutions, visitour website:www.wseap.com

Workplace Solutions

Call us Anytime

(800) 327-5071

People Productivity SOLUTIONS

SMITH.Email Etiquette for the Contemporary Workplace...Contemporary Workplace (800) 327-5071...

Documents

Transcript of SMITH.Email Etiquette for the Contemporary Workplace...Contemporary Workplace (800) 327-5071...