Smith, Kayla Resume
2
Kayla M. Smith 9918 129 th Avenue North ● Champlin, MN 55316 Minneapolis Business College Placement Office ● (651) 604-4119 EDUCATION Minneapolis Business College, Roseville, Minnesota Graduate of Travel and Hospitality Program, July 2015 AREAS OF STUDY Computerized Reservations System Domestic / Worldwide Destinations Event Planning Front & Back Office Management Guest Relations Management Sales & Customer Service Travel Agency Operations Business Communications Electronic Spreadsheets Meeting Management Personal Finance Professional Development Worldwide Tourism Written Communications SKILLS / SOFTWARE SABRE-VIASINC GDS Training Keyboarding Microsoft Excel Microsoft PowerPoint Microsoft Word EXTERNSHIP April to July 2015 To be determined EXPERIENCE September 2014 to Present Holiday Station Store, Coon Rapids, Minnesota Cashier / Key Holder Assign and adjust prices to meet company policies; implement problem solving techniques; boost sales by providing superior customer care; train, observe, and critique new cashiers; explain procedures in detail; revamp the sales
-
Upload
kayla-smith -
Category
Documents
-
view
92 -
download
0
Transcript of Smith, Kayla Resume
Kayla M. Smith9918 129th Avenue North ● Champlin, MN 55316
Minneapolis Business College Placement Office ● (651) 604-4119
EDUCATION Minneapolis Business College, Roseville, MinnesotaGraduate of Travel and Hospitality Program, July 2015
AREAS OFSTUDY
Computerized Reservations SystemDomestic / Worldwide DestinationsEvent PlanningFront & Back Office ManagementGuest Relations ManagementSales & Customer ServiceTravel Agency Operations
Business CommunicationsElectronic SpreadsheetsMeeting ManagementPersonal FinanceProfessional DevelopmentWorldwide TourismWritten Communications
SKILLS /SOFTWARE
SABRE-VIASINC GDS TrainingKeyboarding Microsoft Excel
Microsoft PowerPointMicrosoft Word
EXTERNSHIPApril toJuly 2015
To be determined
EXPERIENCESeptember 2014 toPresent
Holiday Station Store, Coon Rapids, MinnesotaCashier / Key Holder Assign and adjust prices to meet company policies; implement problem solving techniques; boost sales by providing superior customer care; train, observe, and critique new cashiers; explain procedures in detail; revamp the sales floor; track supplies and replenish as needed; delegate and coordinate tasks; collect payments and confirm accuracy of transactions; and demonstrate multitasking ability to improve efficiency.
June 2012- September 2014
Arby’s, Champlin, MinnesotaDrive-Thru / Front Counter Cashier / Backline Cook Operated slicer and presented finished items according to specific instructions; increased sales with innovative up-selling techniques; logged and registered product inventory; prepared supplies and estimated needs based on average number of clients and busy times during the day; and exhibited flexibility by cross-training.
HONORS /AWARDS
Employee of the Quarter (Red Hat Hero), Arby’sDecember 2013 to February 2014
