SME2.0 Quality Management Handbook

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QUALITY MANAGEMENT HANDBOOK

SME2.0PROACTIVE NETWORKING IN BUSINESSMANAGEMENT OF EUROPEAN SMES

LEONARDO DA VINCI -TRANSFER OF INNOVATION

LLP-LDV-TOI-2011-HU-012

This project has been funded with support from the European Commission.This publication reflects the views only of the author,and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Copyright SME 2.0 Consortium 1 Page of 41

Dynamic entrepreneurs are particularly well placed toreap opportunities from globalisation and from theacceleration of technological change. Our capacity tobuild on the growth and innovation potential of smalland medium-sized enterprises (SMEs), will therefore

be decisive for the future prosperity of the EU.


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Document Control

Author:Zsolt Rtsghy

Version:FINAL

Subject:Quality ManagementWP:WP1

Date:August 13, 2009

Document Type:Product

File:r1_sme20_qm_handbook_en_f

ReviewerMria Hartynyi

IdentifierR1

Target GroupProject Partners

DescriptionDocumentation methods and standards in English, in

about 30 pages, published electronically. The QMHBwill contain all the common concepts and agreementsaccepted by the partners, defines the methods ofcommunication and documentation, and the agreedstandards.

SME 2.0 Quality Management Handbook

LLP-LdV-TOI-2011-HU-012 www.smepro.eu

http://www.smepro.eu/http://www.smepro.eu/


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Table of Content

.........................................................................................General policies 4

ISO .......................................................................................................................................................9001:2008 4GENERAL PRINCIPLES .............................................................................................................................................5METHODOLOGY......................................................................................................................................................5PRODUCT REALIZATION ..........................................................................................................................................6

........................................................................................................QMS 6

RESPONSIBILITIES...................................................................................................................................................6.............................................................................................................................Management responsibilities 6

...............................................................................................................................WP leaders responsibilities 6...................................................................................................Responsibilities, quality management in WPs 8

WP9-DISSEMINATION AND VALORIZATION..........................................................................................................19

.......................................................................................Communication 20

................................................................................................Reporting 21

...............................Document management procedures, SME 2.0 standards 21

DOCUMENT FOLDER ON THE SME2.0 PORTAL......................................................................................................22STANDARDS..........................................................................................................................................................21

....................................................................................Risk management 23

.................................................................................................Annexes 25

ANNEX1.

TERMS ........................................................................................................................................................25ANNEX 2.-PROJECT BASICS ..................................................................................................................................26

..............................................................................................................................................Project Summary 26......................................................................................................................................................Partnership 27

....................................................................................................................................................Target groups 27.................................................................................................................................................Work-packages 27.................................................................................................................................................Planned results 27

ANNEX ..................................................................................................................................................3 PARTNERSDATA 29ANNEX ....................................................................................................................................................4 PROJECTSTAFF 29ANNEX ................................................................................................................................................5 PARTNERSTASKS 31

.................................................................................................................................................P0 PROMPT 31........................................................................................................................................................P1 DEIS 33........................................................................................................................................................P2 UWH 34

....................................................................................................................................................P3 CAPDM 35

........................................................................................................................................................P4 AICA 36....................................................................................................................................................P5 SZIGSZ 37..................................................................................................................................................P6 TREBAG 38..................................................................................................................................................P7 LIBETRA 39

........................................................................................................................................................P8 VART 40...............................................................................................................................................P9 WireSpider 41





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1 General policies

There are many players, actors from different EU countries participating andcollaborating in this project, who are working in different national cultures. Toachieve the project aims we need common policy and agreements according theworking methods. Common quality procedures and quality standards should becreated to make sure that the quality of the finished products will meet therequirements of our target groups.

1.1 ISO 9001:2008

SME 2.0s Quality Management Handbook (QMH) is based on ISO 9001:2000standard which was adopted by Prompt Education in 2001. This QMS emphasizesthe importance of

understanding and meeting requirements,

the need to consider processes in term of added value,

obtaining results of process performance and effectiveness, and

continued improvement of processes based on objective measurement.

ISO 9001:2008

On the figure (cited from ISO 9001:2008 standard) is the model of a process-based quality management system. The model illustrates that costumers





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play a significant role in defining requirements as inputs. Monitoring ofcostumers satisfaction requires the evaluation of information relating tocostumer perception as to whether the organization has met thecostumer requirements.

1.2 General principlesThe Consortium shall:

1. identify the processes needed for QMS and their application through theproject period

2. determine the sequence and interaction of these processes

3. determine the criteria and methods to ensure both the operation andcontrol of these processes are effective

4. ensure the availability of resources and information to support and

monitoring of these processes5. monitor, measure an analyze these processes

6. implement actions necessary to achieved planned results and continualimprovement of these processes

1.3 Methodology

The Consortium will use the methodology known as Plan-Do-Check-Act (PDCA)to all project processes, with the aim of to enhance the target groupsatisfaction through the effective application of QMS, includingprocesses for continual improvement and the assurance of conformity to

the target group and applicable regulatory methods.

Plan-Do-Check-Act PDCA

Plan

Establish the objectives and processes necessary to deliver results in accordancewith the target group requirements and the consortiums policies.

Do

Implement the process

Check

Monitor and measure processes and product against the policies, objectives andrequirements for the product and report of the result

Act

Take actions to continually improve process performance

The PDCA cycle (development, testing, feedback and correction) should be builtin every single activity. The systematic use of the PDCA cycle throughout theproject provides for the opportunity to continuously improve the productsdeveloped, the methodology applied, the process implemented as well as the

quality assurance procedures themselves.





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1.4 Product realization

The Consortium plans all of the product realization. Planning of the productrealization should be consistent with the requirements of other processes ofQMS. The plan should include

7. quality objectives and requirements for the product,

8. the need to establish processes, documents, and provide resources for theproduction,

9. required validation, verification, monitoring, inspection and testactivities specific to the product and criteria for product acceptance,

10.records needed to provide evidence that the realization processes andresulting product meet the requirements.

2 QMS

With signing the contract between Hungarian Leonardo Agency and PROMPT andbetween the partners and Prompt we undertake to do our best in order toachieve the project aims and objectives. In the proposal we clearly defined thetarget group, we carried on a prior need analysis, and on this basis of theanalysis we elaborated the work program for the two years long project period.

The target groups of the project are: managers, employees, owners of EuropeanSMEs, teachers and trainers of VET, e-learning providers and policy makers.

2.1 Responsibilities

2.1.1 Management responsibilities

The Coordinator shall provide evidence of its commitments to the developmentand implementation of QMS by

1. communicating to the partnership the importance of meeting target grouprequirements

2. establishing the quality policy,

3. ensuring that quality objectives are established,

4. conducting management reviews.

The quality management and quality assurance activities belongs underthe control of the Coordinator all over the WPs, but the partners agreedto follow all regulatory defined in SME2.0 QMS.

2.1.2 WP leaders responsibilities

The WP leaders are responsible to conduct the activities in the WP, to control allactivities considering the planned outcomes. They should do their best to provideall products of the WP in time and in quality defined in the project plan.

Task WP description, tasks WP leader





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WP1 Project management P0-PROMPT

WP2Systems Analysis and Design of the Transfer of Innovation,needs-analysis

P1-DEIS

WP3 SME 2.0 Course design by adapting the donor products P3-CAPDM

WP4 Implementation of SME 2.0 course content and the SME 2.0Proactive Networking Platform

P0-PROMPT

WP5 Implementation of SME 2.0 modules P0-PROMPT

WP6 Pilots P0-PROMPT

WP7 Develop EU dimension of SME 2.0 PNP based on ECVET, EQF P4-AICA

WP8 Evaluation P3-CAPDM

WP9 Dissemination and valorization P0-PROMPT





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2.1.3 Responsibilities, quality management in WPs

2.1.3.1WP1 Project Management

Start and finish: 10/2011 09/2013 (24 months)

Activities: Ensure an undisturbed collaboration and smooth communicationamong the partners; to create productive environment for project development;and to assure the appropriate quality of project outcomes.

Communication, collaboration in SME2.0 project portal. organization of projectmeetings. To progress and control the project activities, procedures and rulesfrom ISO 9001:2008 QMS standards will be applied. To ensure the successfuldevelopment strategy we will use PDCA-SDCA (Plan, Do, Control, Act,Standardize) cycle methods.

In the active period of the project we will monitor, control and evaluate all theactivities, and intervene in any case of deviation from the original project aims.Every product of the project must be controlled, verified and validated accordingthe rules of QMS.

WP leader: P0-Prompt-G Educational Centre for Informatics (HU)

P0 directs all ongoing processes, provides the partners with all informationneeded to carry on the actual tasks. Establishes the evaluation tools, summarizesand publishes the results of the feedback.

Meetings

kick-off meeting in November 2011 in Hungary (Prompt)

developer meeting: in May 2012 in Ireland (DEIS)

developer meeting: in January 2013 in Italy (AICA)

final meeting in July, 2013 in Hungary (Prompt)

Outcomes:

R1: Project QM Handbook

A documentation covering the methods and standards of the projectexecution in English, in about 30 pages, published electronically. TheQMHB will contain all the common concepts and agreements acceptedby the partners, defines the methods of communication and

documentation, and the agreed templates used in the projectdocumentation. . It describes the procedures to manage the changes,which would cause significant deviation in the project progress

R2: SME2.0 Project Portal

A website for communication, collaboration of the partnership, forpublishing information for the visitors, for storing all project relateddocuments.

R3: User Guide of SME2.0 Project Portal for partners

Documentation distributed in digital form. The aim of the document isto help the partners in the online collaboration on the project portal.





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Responsibilities:

Partner Task Result DATE

Establish the programs for the meetings, organizesthe meetings in Hungary

Establishes SME2 project portal (graphical design,system design) R2 November 2011

Manage financial issues with partners and with NDA

-Organizes 2 meetings in Hungary

November 2011.July, 2013

Provides interim and final reports, organizesmonitoring visits

Provides partners with the SME2's portal Guide R3 November 2011Provides partners with the SME2's QM Handbook R1 October 2011Provides progress reports for the partners (8-10issues)

Continuous

SME 2.0 project portal (implementation) R2 November 2011

P1-DEIS Organizes the meeting in Ireland May 2012.P4-AICA Organizes the meeting in Italy R1 April 2013P2-UWH, P3-CAPDM,P4-AICA,P5-SZIGSZP6-TREBAGP7-LIBETRAP8-VARTP9-WireSpider

Provides financial information for the coordinatorTakes part in the online collaboration R14

Quality assurance activities:

P0-P9: evaluation of the meetings

P0-P9: evaluation of R2-project portal

P0-P9: evaluation of the management

P0-PROMPT: evaluation of the collaboration

P4-AICA: evaluation the R1-QMH

Quality control resources:

online questionnaires to get feedback from the partners

communication on SME 2.0 PNP

monitoring visit/s from national Leonardo Agency

evaluation reports

interim report

final report

agreements of meetings (minutes)

progress reports





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2.1.3.2WP2. Systems Analysis and Design of the Transfer of

Innovation, needs-analysis


Activities: The aim of WP2: to define the work flow in SME 2.0, to consider allthe social, pedagogical, collaborative and networking points of view based on theneeds analysis of the target groups. The output of WP1 should serve as a reliableand usable basis for adaptation, covering the pedagogical, cognitive and culturalaspects of quality e-learning.

WP leader:P1 DEIS (IE)

DEIS gives professional direction of all ongoing processes, communicates withthe developer partners, and provides the developer with information about theoutcomes of ??? project.

Outcomes

R4: Questionnaire for

employees, managers of SMEs in three languages to measure their ICTcompetences in the partner countries

R5: SME 2.0 Survey portal (EN, HU, IT).

Web application to carry out the online survey in three countries, andserve the basic statistics for the needs analysis

R6: Needs-analysis

comparative study for processing the figures of the survey andformulate the conclusions. The need analysis will give the basis of the

further developments. It will be based on survey and studies in thepartners' countries.

R7: SME 2.0 Competency Framework

a base document for the transfer of innovation, input for design andimplementation of SME 2.0 modules and networking platform

Responsibilities


Collaborates in developing SME 2.0 CompetencyFramework R7 June 2012Implements survey portal (HU,EN, IT) R5 December 2011

P0-PROMPT Takes part in system analysis and design based onSMELearning modelTakes part in the development of the questionnaire R4 March 2012Translates CF into Hungarian R7 June 2012

Actively takes part in elaborating the questionnaire forSME 2.0 survey R4 April 2012Carries out the survey in Ireland R4 April 2012

P1-DEISContributes to elaborate the SME 2.0 CompetencyFramework" based on SMELearning R7 June 2012

Provides the methodology for SME trainings based onSMELearning model R7 June 2012

Takes part in analyzing the results, and in formulatingthe consequence R6 May 2012





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Actively take part in elaborating the questionnaire forSME 2.0 survey R4 March 2012

P2-UWH

Contributes with its expertise to the development of

SME 2.0 CF R7 June 2012Takes part in analyzing the results, and in formulatingthe consequence R6 May 2012Takes part in organizing the Hungarian survey R5 April 2011

Collaborates in developing SME 2.0 CompetencyFramework R7 June 2012

P3-CAPDMProvides expertise in the management of languagetranslation processes R7 June 2012

Takes part in system analysis and design based onSMELearning model R9 August 2012Takes part in the development of the questionnaire R4 March 2012Organizes the establishment of the survey in Italy R4 April 2012

-Provides with its expertise to design SME 2.0 CF andto fit to EU standards R7 June 2012-Takes part in processing the result of the survey R6 May 2012Takes part in the development of the questionnaire R4 March 2012Translates the questionnaire into Italian R4 March 2012

P5-SZIGSZ Takes part in the Hungarian survey R4 April 2012

- Takes part in the development of the questionnaire R4 March 2012Organizes the establishment of the survey in Hungary R4 April 2012

P7-LIBETRA

Takes part in system analysis and design based onSMELearning modelProposes a possible list of needed competenciesfor the SME course R7 May 2012

P8 VART

P9-WireSpiderTakes part in the Hungarian survey R4 April 2011

Quality Assurance activities

P3-CAPDM, P5-SZIGSZ: evaluation of the SME 2.0 CompetencyFramework (R7)

P8-VART, P9-WIRESPIDER: evaluation of the SME 2.0 CF

against the needs of the target group P5-P9: evaluation of the questionnaire regarding the needs of the

target group (R4)

Quality Control Resources

evaluation reports

collaboration on the portal

drafts, working materials in the documents repository of the portal

monitoring visit by Hungarian National Agency

progress reports





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interim report

final report


2.1.3.3WP3 - SME 2.0 Course design by adapting the donor

products


WP leader:P4 - CAPDM (EN)

Activities: The aim of WP3: design the methodology for "SME 2.0 onlinecourses" based on SMELearning recommendation, TENEGEN experiences and onthe results of needs-analysis. The consortium will elaborate the syllabuses ofSME 2.0 modules according to an agreed competency framework. In this WPhave to provide with a consistent course design should be elaborated, with

strong dependency on defined learning objectives, the elements of theknowledge to deliver, the methods of the delivery and the methods of proactivenetworking designed to develop the required skills and competences. Theresponsibilities of the actors (participants, instructors, tutors, LMSadministrators) have to be also defined as a crucial element of the logistics ofthe training.

Outcomes

R8: SME 2.0 Curriculum

It contains the syllabuses of SME 2.0 modules and the methodology ofthe course (EN, HU). This document will cover the detailed description

of the modules (learning objectives, learning outcomes, responsibilitiesof the participants, units, etc. This will be the input for theimplementation. The product will use both of SMELearning andTenegen methodology.

Responsibilities


-

Collaborates in elaborating SME 2.0 curriculum based onthe Competency Framework R8 June 2012

-

Collaborates in translating of the syllabuses into HungarianR8 July 2012P1-DEIS Reviewer of the English version of SME 2.0 Curriculum R8 July 2012

Collaborates in elaborating of the syllabuses of the SME2.0 modules R8 June 2012-

Collaborates in translating of the syllabuses into HungarianR8 July 2012

P3-CAPDMReviewer of the English version of SME 2.0 Curriculum R8 July 2012

P4-AICACollaborates in elaborating SME 2.0 Curriculum by givingEuropean added value R8 June 2012Translates the syllabus of one selected module into Italian R8 July 2012





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P1-DEIS: evaluation of SME 2.0 Curriculum against the needs of thetarget group (R8)


evaluation reports




progress reports

interim report

final report


2.1.3.4WP4 - Implementation of SME 2.0 course content and the

SME 2.0 Proactive Networking Platform


WP leader:P0 PROMPT (HU)

Activities: to elaborate the core content based on the definitions of R8 and toimplement the SME 2.0 Proactive Networking Environment by adapting theresults of Tenegen.

Outcomes:

R9: SME 2.0 Proactive Networking Platform

It serves as e-learning and collaboration platform at the same time,and will be based on Tenegen implementation extended with elementssuggested in SMELearning studies.

Responsibilities


Implements SME 2.0 PNP platform R9 May 2012

P0-PROMPT Publishes guides for instructors, learners,tutors (EN, HU) R9 May 2012P3-CAPDM Reviews the English guides R9 May 2012P4-AICA Translates the guides into Italian R9 May 2012

R10


P1-DEIS: Evaluation SME 2.0 PNP against the SMELearning concepts(R9, R10)

P2-UWH: Evaluates SME 2.0 PNP against the needs of the targetgroup (R9, R10)





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P7-Libetra: Evaluates SME 2.0 PNP against the needs of the targetgroup (R9, R10)


proofreading reports validation summary based on the proofreading reports

feedback from the evaluators


evaluation and testing reports




progress reports

interim report

final report


2.1.3.5WP5 - Implementation of SME 2.0 modules

Start and finish: 01/2012 07/2012(7 months)

WP leader:P0 PROMPT (HU)

Activities: The aim of WP5: the implementation of the SME 2.0 modules (alllearning objects, units, learning guides, tutor guides) and delivery into thenetworking platform with all course components and Web 2.0 tools forcollaboration based on Tenegen experiences. At the end of this WP the onlinecourse will be ready for use in the training of tutors, followedby the pilots.

Outcomes

R10: Digital learning objects (modules, units) of SME 2.0course divided into 4 modules:

S01 . Information and Knowledge ManagementS02 . Project ManagementS03 . Online MarketingS04 . Human Resource Management


completed with learning objects, web 2.0 tools, course components.Languages: platform EN, HU, IT, modules: four modules in EN, HU,and one module in IT.

Responsibilities


Designs, authors the learning objects based on SME 2.0CF (EN, HU) R9 June 2012

P0-PROMPT

Im lements the learnin ob ects on SME 2.0 PNP EN HUSept Oct

2012





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and one module in IT) R11

P1-DEIS Reviews the English version of core content and thelearning objects R10 August 2012

P2-UWH Authors the core content of the modules in English and in

Hungarian R10 August 2012P4-AICA Translates all components of one SME 2.0 module into

Italian R10 Sept 2012P5-SZIGSZP7-LIBETRA

P8-VART

P9-WireSpider

Tests and evaluates SME 2.0 PNP against the needs of thetarget group

R14 Aug-Sept2013


P5-P9 : evaluation of SME 2.0 PNP against the needs of the targetgroup (R11)


testing reports

validation of the implementation against the common standards,proof readings (professional, stylistic, hyphenation, grammar).drafts,working materials in the documents repository of the portal


progress reports

final report


2.1.3.6WP6 - Pilots

Start and finish: 06/2011 01/2013(7 months)

WP leader: P0 PROMPT (HU)

Activities: The aim of the WP6: to establish a pilot course for VET teachers andtrainers in the partners. countries (HU, IT). The project will prove that thecourses will be able to generate a proactive networking among the employees of

SMEs, that the environment meets the learners. requirements, that the contentis professional, that the tutoring facilitates real collaboration and knowledgesharing, and that the creativity of participants has been heightened.

Outcomes


Validation report of the pilot, learning outcomes vs. learning objectives

Responsibilities


Administer the enrollment into the Hungarian pilotOct 2012-March 2013





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Delegates 2 tutors into the pilotOct 2012-March 2013

Ensure the operating of the SME 2.0 PNP for the pilotOct 2012-March 2013

-Establishes the validation report based on the feedback

of the Hungarian participants R12 April 2013Establishes training for tutors Sept 2012

Takes part in the recruitment in Hungary Sept-Oct 2012

P3-CAPDM Evaluation reports, documents to prove real PDCAcycles, which ensures the quality of the products R14 July 2013.

Delegates 1 tutor into the Italian pilotOct 2012-March 2013

P4-AICA Establishes the validation report based on the feedbackof the Italian participants R12 April 2013

Organizes the recruitment in ItalyOct 2012-March 2013

P5-SZIGSZ Delegates 12 students, 1 tutors into the pilot, takes partin the validation process Oct 2012-March 2013

P6-TREBAGDelegates one employee as a participant of the pilot ,takes part in the validation process

Oct 2012-March 2013

Organizes the recruitment in Hungary Sept-Oct 2012

P7-LIBETRA

During the pilot- implements and tries out some of the mostimportant web 2.0 tools for SMEs-tries out the various possibilities of the cloudcomputing-uses different mobile devices-organises a functioning network of SMEs

-organises a network for exchange of SMEexperiences Oct 2012-March 2013P2-UWHP8-VART

P9-WireSpider

Delegates 1 participant into the pilot, takes part in thevalidation process R12 April 2013


P5-P9: Evaluation of the pilot (R12)


evaluating reports by teachers evaluation reports by headmasters


progress reports

final report

agenda and minutes of workshops

2.1.3.7WP7 - Develop EU dimension of SME 2.0 PNP based on

ECVET, EQF

Start and finish: 11/2012 - 08/2013(10 months)





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WP leader: P4 AICA (IT)

Partner participating: All partners

Activities: WP7 will formulate the next steps towards standardization by taking

all EU recommendations (e.g. ECVET, EQF) into consideration in a studyintegrating the experiences of the pilot.

Description of activities: The consortium will define the actions needed to createan EU standard for recognizing the competences developed by the course atEuropean level, and should elaborate a model of e-learning to unambiguouslydemonstrate principles of added value of the .e. for SMEs. Using the results ofthe analysis at the EU level, a proposal/blueprint for the Hungarian e-learningaccreditation system will be made in order to achieve the recognition of SME 2.0certificates at national level in Hungary.

Outcomes R13 Recommendation for EU level standardization of SME 2.0

certificate.

In this document the consortium will define the actions needed tocreate EU standard in order to make recognizable the competencesdeveloped by SME 2.0 as a certificate at European and in Hungary

Responsibilities


P0-PROMPT Based on R13 prepare SME 2.0 course for the accreditation

in the Hungarian Adult Education System R13 August 2013P0-PROMPT

P1-DEISP2-UWH

Collaborates in formulating the recommendation towards theEU level recognition of SME 2.0 certificate R13 June 2013

P4-AICA Drive the collaboration aimed to integrate EU dimension ofSME 2.0 course on ECVET, EQF R13 June 2013


P7-LIBETRA: Evaluates the accreditation documents of theHungarian SME 2.0 course (R13)


evaluating reports


final report

2.1.3.8WP8 - Evaluation


WP leader:P3 CAPDM (EN)






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Activities: The aim of WP8 to control the projects processes, to verify andvalidate all of projects results. The procedures will be carried out at all crucialpoints of the developments, and at the stated milestones. This WP will involveall partners and the representatives of the primary and secondary target groups

(SMES and teachers, trainers, students of VET schools)

Outcomes:

R14 Evaluation reports

Documents to prove real PDCA cycles which ensures the quality of theproducts

Responsibilities

Task WP descriptionWP

leader Evaluator

WP1 Project managementP0-PROMPT

P1-P9

WP2Systems Analysis and Design of the Transfer ofInnovation, needs-analysis

P1-DEIS P0-PROMPT

WP3SME 2.0 Course design by adapting the donorproducts

P3-CAPDM P0-PROMPT

WP4Implementation of SME 2.0 course content andthe SME 2.0 Proactive Networking Platform

P0-PROMPT

Externalexperts

WP5 Implementation of SME 2.0 modulesP0-

PROMPT

P3-CAPDM

WP6 PilotsP0-PROMPT

Independentevaluators

WP7Develop EU dimension of SME 2.0 PNP based onECVET, EQF

P4-AICA P7-LIBETRA

WP8 Evaluation P3-CAPDM P0-PROMPT

WP9 Dissemination and valorizationP0-PROMPT

European:AICA

Hungarian:TREBUG


P0-PROMPTElaborates the templates for evaluation (HU/EN) Oct 2011

P3-CAPDM Organizes the overall evaluation of the project workand results, control the PDCA activities R14 July 2013

P0-PROMPT P1-DEISP2-UWHP3-CAPDMP4-AICAP5-SZIGSZP6-TREBAGP7-LIBETRA

P8-VARTP9-WireSpider

Carries out the evaluation/the modification dependingon the tasks checked out in the WPs

R14 Continuous





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P0-P9: Carrying out the evaluation/the modification depending on the tasks checkedout in the WPs (R14)


evaluating reports

2.2 WP9 - Dissemination and valorization


WP leader:P0 - PROMPT


Activities: The aim of WP9: the exploitation of the results at national and

European level, through all possible and relevant forums. The disseminationactivities begin at the start of the project and will be continued throughout theproject period.

Outcomes:

R15 Documents of dissemination and valorization

Documents of dissemination and a plan for valorization of SME 2.0results.

Responsibilities

Partner Task Result DATECarries on dissemination and enters the results into the onlineform R15Creates and publishes the flyers in EN/HU (prints) R15

P0-PROMPT

Generates collaboration on SME2 portal - publishes news onrelated topics (national, sector, institutional and project level)minimum once a months R15Implements online web form for dissemination R15Elaborates valorization plan to exploit the results R15

Publishes Newsletters 1., 12. issues R15Dec 2011, Oct

2013.P1-DEIS Publishes SME2 Newsletter in 2012 March,1. issue R15 March 2012.

P2-UWHPublishes two newsletters R15

See the tablebelow

P3-CAPDMPublishes one newsletter R15

See the tablebelow

P4-AICA Publishes one newsletterR15

See the tablebelow

P5-SZIGSZ Publishes one newsletterR15

See the tablebelow

P6-TREBAG Publishes one newsletterR15

See the tablebelow

P7-LIBETRAPublishes two newsletters R15

See the tablebelow

P8-VART Publishes one newsletter R15 See the tablebelow





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Partner Task Result DATEP9-

WireSpider Publishes one newsletter R15See the tablebelow

P1-DEISP2-UWH

P3-CAPDMP4-AICA

P5-SZIGSZP6-TREBAGP7-LIBETRA

P8-VART

Carries on dissemination and enters the results into the online

formPlans the valorization in its countryPublishes information about SME2 on its websitePublishes news on related topics (national, sector, institutionalor project level) minimum once a months (EN)

R15


R15 P0- PROMPT


Dissemination plan

Valorization plan

Newsletters

Issues Partner Date1P0-PROMPT December 1, 20112P1-DEIS March 1, 20123P2-UWH May 1, 2012

4P3-CAPDM July 1, 20125P7-WireSpider September 2, 20126P6-TREBAG November 3, 20127P0-SZIGSZ January 1, 20138P8-VART March 2, 20139P4-AICA May 3, 2013

10P7-LIBETRA July 4, 201311P2-UWH September 4, 201312P0-PROMPT October 1, 2013

3 Communication

To keep track of all the partners the project will be supported by many moderncommunication systems: e-mail, electronic messaging, web based collaborativetools, ftp server.

The Consortium decided to carry on all communication concerning thedevelopment mostly on the portal. We try to avoid the e-mail between thepartners as far as possible in order to share all the crucial information inside thepartnership. The implemented CMS (Content Management System) shouldprovide a comfortable technological background for the collaboration. Every

decision impacting the future of the project must be communicated to all theproject responsible. Permanently updated, the planning is dispatched to all thepartners at each change.





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4 Reporting

The Coordinator prepares financial and general reporting, as the wholeadministrative management. Every partner has to contribute to this reporting,

and to the insurance quality policy, which defines its production (see part below).It includes at least a quarter general and financial account of the project; a day-to-day updated monthly work packages delivery check.

Partners should follow the progress reports published on the portal, and shouldreact to the questions concerning their tasks stated in the document.

5 Document management procedures, SME 2.0standards

5.1 Document folder on the SME 2.0 portal

All the documents created by the partners as working materials or final versionsof the results should be uploaded into the Documents folder established on theportal. The tree of the folder is illustrated as follows:

Almost each of WP subfolders (except the first two folders, WP0 and WP8) hasthe same structure:

results: the documents of the results (products) developed in the WP

This folder contains as many subfolders as many belongs to the WP:

template: SME 2.0 templates for the partners to use for document

work: any resources uploaded by the partners for the collaboration draftversions of the results.

Remark 2.

Please avoid to modify the structure of the folders!

5.2 StandardsFor the SME 2.0 documents the partners use unified document templates withcommon word styles. The templates are created parallel with the projectprogress. Common templates are used for:

creating reports for sharing among the partners as working materials

publishing results, longer studies, documentations

creating SME 2.0 Newsletters creating evaluation reports





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The graphical elements (logos, headers) are loaded up into the QualityManagement folder under the Templates

Remark 3.

Some documents have been prepared earlier than the templates were

finished. We do not change them.





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6 Risk management

We use the table below to plan the risk management.

RID Description Weight Action Status Responsible Date

Risk

Type

R1

The target groupwill not be definedas precise as itwould be importantto fit the productsto cover the needsof SMEs. Themethodology will betoo general riskingthe usability of theproducts.

16

In the design phase acrucial emphasis shouldbe placed on defining theneeds and specificationof target group. Both themethodology and thecompetency frameworkhave to focus on thedifferences among thepreliminary knowledge ofthe participants.

C

P0-PROMPT,P1-DEIS,P2-WHU,P3-AICA

01.10.2011.

D

R4Survey fails due touninteresting of thetarget group

16

Strengthen theorganizing, repeat therequest, publish thesurvey onelearningeuropa.euportal

C

P0-Prompt,

P6-TREBAG

01.10.2011

D

R2Collaboration failsamong partners

9Check the methods andtools of management

CP0-

PROMPT01.10.2011

M

R3

The SME 2.0platform fails to

create anergonomicallyappropriate solutionfor the learning

12

Pay special attention on

the technological design,on the ergonomics of theplatform

C

P0-

PROMPT,P1-DEIS,P2-WHU,P3-AICA

01.10.2011

WP

R5Exploitation of theresults will not be aseffective as needed

12

Elaborate thedissemination andvalorization plan verydetailed at the beginningof the project, and carryout the control of thefulfillments of planned

activities.

CAll

partners

01.10.2011

WP

Risk number allocatedUnique identifier for each item in risklog.DescriptionSummary of riskRisk type (delivery, project, stage)Classification of the risk, risks relateto delivery of achieved aims (D),project risks relate to themanagement (M) of the project suchastimescales and resources, WP risksare risks associated with a specific

phase of the project work.Probability

Provides an assessment on howlikely it is that this risk will occur.Classifications are:VL-very low 80%ImpactProvides an assessment of theimpact that the occurrence of this

risk would have on the project. Howmany percents of the results will berisked?

VL-very low 80%

Weight: 1-25 according the figureActionAction to be taken to prevent, reduceor transfer the risk. This may includeproduction of contingency plans.

ResponsibleIndividual responsible for theensuring this risk is appropriately



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managed and counter measures areundertaken.StatusIndicates whether this is a currentrisk or if risk can no longer arise and

impact the project. Classificationsare: C-current or E-ended.

Date identifiedRecord of when riskwas identified.





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7 Annexes

Annex 1. Terms

Quality management

Quality management includes all the activities that the Consortium use to direct,control, and coordinate quality. These activities include formulating a qualitypolicy and setting quality objectives. They also include quality planning, qualitycontrol, quality assurance, and quality improvement.

Quality assurance (QA)

Quality assurance is a set of activities intended to establish confidence thatquality requirements will be met. QA is one part of quality management.

Validation

Validation is the first phase of the control whether the product meet the definedrequirements or not. Whenever all requirements have been met, a validatedstatus is achieved. In terms of SME 2.0 the validation means that allproducts will be reviewed by internal or external expert.

Verification

The validated products should be undertaken a verification process too. Theverification will be carried on by involving the target group.

In SME 2.0 the developed courses will be validated by the internal and externalreviewer, who will control that the courses are elaborated correctly to reach the

aimed competencies. The verification process will be established as pilotcourse involving teachers and trainers. On the basis of the feedbacks the coursecan be verified or should be modified against the suggestions.

Valorization

Originally a French term, the concept of valorization is now widely accepted bythe European vocational training community. Valorization can be described asthe process ofdisseminating and exploiting projects outcomes with a view tooptimizing their value, enhancing their impact and integrating them into trainingsystems and practices at local/national as well as European level. Thevalorization activities must be spelled out in a single, coherent valorization planwhich must include a balanced description of activities for disseminating and

exploiting the project results.

The valorization plan should: identify the needs of interested sectors, domainsand end users; define clearly the end users of the projects results; ensure thatthese end users will be consulted during the life of the project; explain howduring and after the end of the project, the results will be disseminated andexploited; how they will reach these objectives both during and after thedevelopment of the project, and which outside players and bodies will beinvolved

Dissemination

Dissemination is A KEY TO VALORISATION. Information on how the projectis developing and dissemination of the results to target groups are the essential



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tools for project valorization. Dissemination involves ongoing production of clear,targeted information on a projects achievements via appropriate means.

Risk Assessment

Risk assessment is a scientifically based process of evaluating hazards and thelikelihood of exposure to those hazards, and then estimating the resulting publichealth impact. It provides a scientific framework for understanding the impact ofa wide variety of variables by considering several key questions, such as: Whatare the factors that result in risk? What is the likelihood of harm? How muchharm could occur?

7.1 Annex 2.-Project basicsAcronym: SME 2.0

Title:PROACTIVE NETWORKING IN THE BUSINESS MANAGEMENT OF EUROPEAN SMEsDuration: 24 months,1.October 2011 30. September 2013Action type: Transfer of InnovationProgramme: Leonardo da Vinci LLL SubprogrammeParticipating countries: Hungary, Ireland, United Kingdom, ItalyWebsite: http://sme2.prompt.huContact: Mria Hartynyi, Prompt-G Ltd., HungaryE-mail: [email protected], skype: hmaria718

7.1.1 Project Summary

Small and Medium Enterprises are acknowledged all over the world as the driversof economic growth. The economic importance of SMEs is declared in theEuropean initiatives, but their limitations regarding the innovations are reportedin the related studies. The initiatives were followed by several actions and as aresult, we have a huge amount of valuable online and offline contents coveringthe knowledge required for powerful business management. In spite of this facteven the new generation of entrepreneurs (Net Generation) is not fully aware ofthe business potential of social networks, online collaboration, andcommunication tools.Aims

The aim of the project is to transfer the comprehensive methodology, theinnovation of the LdV project SMELearning into a proactive networking of

European SMEs, in which they will able to utilize the business potential of thenewest web 2.0 and networking technology offered by the digital age. SME 2.0project will transplant the methodology into living and sustainable e-learningpractice by generating online, knowledge sharing community.Objectives

1. SME 2.0 Multilingual Open Learning Platform with constructivist approach, withproject based "learning by doing" methods.2. E-learning course for SMEs that enables them to utilize the open source web2.0 applications in their business management. Four e-learning modules(Information and knowledge management, Project management, Onlinemarketing, Human resource management) for developing their advanced digital

competencies in practice oriented approach.3. Proactive Networking Platform of European SMEs which supports a heavycollaboration and knowledge sharing among the managers and employees of



mailto:[email protected]://www.smepro.eu/http://www.smepro.eu/http://www.smepro.eu/mailto:[email protected]:[email protected]


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SME. PNE will help them to recognize the business potential of the newest opensource web based tools, and establish a space for a business oriented communityof practice (CoP).Impact

The project would contribute to the general and specific objectives of LLLprogramme, to the LdV priorities by creating a sustainable community of practiceof SMSs in order they should create successful business management motorizedalways by the newest information and communication technology.

7.1.2 Partnership

The representatives of the donor projects (DEIS, IE) is the member of theconsortium. In the partnership 10 partners from 4 countries (HU, IT, IE, UK)demonstrate the synergy needed to take the maximum of the transfer ofinnovation. The consortium covers all the methodological, pedagogical,technological competencies for establishing a sustainable e-learning solution.

P0PROMPT PROMPT-G Education and Training Centre for Information Technology Ltd.P1DEIS Cork Institute Of Technology in IrelandP2NYME University of West Hungary (Faculty of Economics)P3CAPDM CAPDM LtdP4AICA Associazione Italiana Informatica e Calcolo Automatico

P5SZIGSZ Szchenyi Istvn Secondary Grammar and Comprehensive SchoolP6TREBAG TREBAG Kft.

P7LIBETRA Libetra Service Ltd.P8VART VisionArt Europe Trading and Servicing Ltd.P9WireSpider WireSpider Ltd.

7.1.3 Target groups

The target group of the project are: managers, employees, owners of EuropeanSMEs, teachers and trainers of VET, e-learning providers, policy makers. Ourvision is to reach the target group directly involving them into this collaboration.The target country is Hungary, but the results will be utilized in all partnercountries.The representatives of the donor projects (DEIS, IE) is the member of theconsortium. In the partnership 10 partners from 4 countries (HU, IT, IE, UK)demonstrate the synergy needed to take the maximum of the transfer ofinnovation. The consortium covers all the methodological, pedagogical,technological competencies for establishing a sustainable e-learning solution.

7.1.4 Work-packagesWP1 Project managementWP2 Systems Analysis and Design of the Transfer of Innovation, needs-analysisWP3 SME 2.0 Course design by adapting the donor productsWP4 Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking PlatformWP5 Implementation of SME 2.0 modulesWP6 PilotsWP7 Develop EU dimension of SME 2.0 PNP based on ECVET, EQFWP8 EvaluationWP9 Dissemination and valorisation

7.1.5 Planned results

Result ID Description WP





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R1 Project QM Handbook (EN) WP1

R2 SME2.0 Project Portal (EN, HU) WP1

R3 User Guide of SME2.0 Project Portal (EN) WP1

R4 Questionnaire for employees (EN, IT, HU) WP2

R5 SME 2.0 Survey portal (EN, HU, IT). WP2

R6Needs-analysis - comparative study for processingthefigures of the survey and formulate the conclusions.

WP2

R7SME 2.0 Competency Framework will be a basedocument for the transfer of innovation (EN, HU)

WP2

R8SME 2.0 Curriculum . syllabuses of SME 2.0 modulesand the methodology of the course (EN, HU)

WP3

R9 SME 2.0 Proactive Networking Platform WP4

R10Digital learning objects (modules, units) of SME 2.0course divided into 4 modules

WP4

R11SME 2.0 Proactive Networking Platform completedwithlearning objects, web 2.0 tools, course components

WP5

R12Validation report of the pilot. learning outcomes vslearning objectives

WP6

R13Recommendation for EU level standardization of SME2.0 certificate

WP7

R14Evaluation reports, documents to prove real PDCAcycles which ensures the quality of the products.

WP8





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7.2 Annex 3 Partners data

Nr Abr. Magyar nv Angol nv URL

P0 PROMPT Prompt-GSzmtstechnikaiOktatkzpont Kft.

PROMPT-G

Education andTraining Centre forInformationTechnology

HU www.prompt.hu

P1 DEIS Cork Institute OfTechnology in Ireland

Cork Institute OfTechnology inIreland

IE www.cit.ie

P2 NYME

Nyugat-MagyarorszgiEgyetem(KzgazdasgtudomnyiKar)

University of WestHungary (Facultyof Economics) HU www.nyme.hu

P3 CAPDM CAPDM Ltd. CAPDM Ltd. EN www.capdm.com

P4 AICA Associazone ItalianaInformatica e CalcoloAutomatico

Assotiation ofItalian InformationTechnologie

IT www.aicanet.it

P5 SZIGSZSzchenyi IstvnGimnzium sSzakkzpiskola

Szchenyi IstvnSecondaryGrammar andComprehensiveSchool

HU www.szechenyi.hu

P6 TREBAG TREBAG Kft. TREBAG Ltd. HU www.trebag.hu

P7 LIBETRA Libetra Szolgltat BettiTrsasgLibetra ServiceLtd. HU http://libetra.prompt.hu

P8 VARTVisionArt Europe Tradingand Servicing Ltd

VisionArt Europe

Kereskedelmi sSzolgltat Kft HU -

P9 WireSpider DrtPk Kft. WireSpider Ltd. HU -

7.3 Annex 4 Project staff

First and last name Partner name E-mail Country

Hartynyi Mria P0-PROMPT [email protected] (coordinator) Hungary

Tth Istvnn P0-PROMPT [email protected] (financial issues) Hungary

Mezei Judit P0-PROMPT [email protected] (administrative issues) Hungary

Gerht Szilvia P0-PROMPT [email protected] (developer, manager) Hungary

Lengyel Zsolt P0-PROMPT [email protected] (developer, manager) Hungary

Gearoid O Suilleabhain P1-DEIS [email protected] Ireland

Dr Margaret Linehan P1-DEIS [email protected] Ireland

Roisin Garvey P1-DEIS [email protected] Ireland

Darragh Coakley: P1-DEIS [email protected] Ireland

Dr Tth Zsolt P2-NYME [email protected] Hungary

Prof. Dr. Farag Sndor P2-NYME [email protected] Hungary

Ken Currie P3-CAPDM [email protected] UK

Martin Smith P3-CAPDM [email protected] UK

Pierfranco Ravotto P4-AICA [email protected] ItalyGulio Occhini P4-AICA [email protected] Italy

mailto:[email protected]:[email protected]:[email protected]:[email protected]://libetra.prompt.hu/http://libetra.prompt.hu/http://www.trebag.hu/http://www.trebag.hu/http://www.szechenyi.hu/http://www.szechenyi.hu/http://www.aicanet.it/http://www.aicanet.it/http://www.capdm.com/http://www.capdm.com/http://www.nyme.hu/http://www.nyme.hu/http://www.cit.ie/http://www.cit.ie/http://www.prompt.hu/http://www.prompt.hu/


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First and last name Partner name E-mail Country

Varga rpd P5-SZIGSZ [email protected] Hungary

Kvesd Andrea P6-TREBAG [email protected] Hungary

Dr Bessenyei Istvn P7-LIBETRA [email protected] Hungary

Gelencsr Lajos P8-VART [email protected] Hungary

Dmi Zsolt P9-WireSpider [email protected] Hungary



http://www.smepro.eu/http://www.smepro.eu/mailto:[email protected]:[email protected]


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7.4 Annex 5 Partners tasks

7.4.1 P0 PROMPT

TaskResult

DATEWP

Establish the programs for the meetings, organizes themeetings in Hungary

WP1

Establishes SME2 project portal (graphical design,system design)

R2 Nov 11WP1

Manage financial issues with partners and with NDAWP1

Organizes kick-off meeting in Hungary November 2011.WP1

Organizes the last meeting in Hungary July, 2013WP1

Provides interim and final reports, organizes monitoringvisits

WP1

Provides partners with the SME2's portal Guide R3 Nov 11WP1

Provides partners with the SME2's QM Handbook R1 Oct 11WP1

Provides progress reports for the partners (8-10 issues) ContinuousWP1

SME 2.0 project portal (implementation) R2 Nov 11WP1

Collaborates in developing SME 2.0 CompetencyFramework

R7 June 12WP2

Implements survey portal (HU,EN, IT) R5 Dec 11WP2

Takes part in system analysis and design based onSMELearning model

WP2

Takes part in the development of the questionnaire R4 March 12WP2

Translates CF into Hungarian R7 June 12WP2

Collaborates in elaborating SME 2.0 curriculum based onthe Competency Framework

R8 June 12WP3

Collaborates in translating of the syllabuses intoHungarian

R8 July 12WP3

Implements SME 2.0 PNP platform R9 May 12WP4

Publishes guides for instructors, learners, tutors (EN,HU)

R9 May 12WP4

Designs, authors the learning objects based on SME 2.0CF (EN, HU)

R9 June 12WP5

Implements the learning objects on SME 2.0 PNP (EN,HU and one module in IT)

R11 Sept Oct 2012WP5

Administer the enrolment into the Hungarian pilot R12Oct 2012-March

2013WP6

Delegates 2 tutors into the pilot R12Oct 2012-March

2013WP6

Ensure the operating of the SME 2.0 PNP for the pilot R12Oct 2012-March

2013

WP

6



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TaskResult

DATEWP

Establishes the validation report based on the feedbackof the Hungarian participants

R12 April 13WP6

Establishes training for tutors R12 Sept 12WP6

Takes part in the recruitment in Hungary R12 Sept-Oct 2012WP6

Based on R13 prepare SME 2.0 course for theaccreditation in Hungary

R13 aug.13WP7

Collaborates in the recommendation towards the EU levelrecognition of SME 2.0 certificate

R13 June 13WP7

Elaborates the templates for evaluation (HU/EN) R14 Oct 11WP8

Carries out the evaluation/the modification depending onthe tasks checked out in the WPs

R14 ContinuousWP8

Creates and publishes the flyers in EN/HU (prints) R15 Nov 11WP9

Implements online web form for dissemination R15 Nov 11WP9

Elaborates SME 2.0 valorization plan to exploit theresults

R15WP9

Publishes two newsletters (1., 12. issues) R15WP9





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7.4.2 P1 DEIS

TaskResult

DATE WP

Organizes the meeting in Ireland May 2012.WP1

Actively takes part in elaborating the questionnaire forSME 2.0 survey

R4 April 12WP2

Carries out the survey in Ireland R4 April 12WP2

Contributes to elaborate the SME 2.0 CompetencyFramework" based on SMELearning

R7 June 12WP2

Provides the methodology for SME trainings based onSMELearning model

R7 June 12WP2

Takes part in analyzing the results, and in formulating theconsequence

R6 May 12WP2

Reviewer of the English version of SME 2.0 Curriculum R8 July 12WP3

Reviews the English version of core content and the

learning objects

R10 aug.12WP5


R13 June 13WP7


R14 ContinuousWP8

Publishes one newsletter (2. Issue) R15 WP9

Carries on dissemination and enters the results into theonline form. Plans the valorization in its country.Publishes information about SME2 on its website.Publishes news on related topics (national, sector,institutional or project level) minimum once a months(EN)

R15 ContinuousWP9





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7.4.3 P2 UWH

TaskResult

DATE WP

Provides financial information for the coordinatorTakes part in the online collaboration WP1

Actively take part in elaborating the questionnaire for SME2.0 survey

R4 March 12WP2

Contributes with its expertise to the development of SME2.0 CF

R7 June 12WP2

Takes part in analyzing the results, and in formulating theconsequence

R6 May 12WP2

Takes part in organizing the Hungarian survey R5 April 11WP2Collaborates in elaborating of the syllabuses of the SME2.0 modules

R8 June 12WP3

Collaborates in translating of the syllabuses into

Hungarian

R8 July 12WP3

Authors the core content of the modules in English and inHungarian

R10 aug.12WP5

Delegates 1 participant into the pilot, takes part in thevalidation process

R12 April 13WP6


R13 June 13WP7


R14 ContinuousWP8

Publishes two newsletters (3. 11. issues) R15 WP9

Carries on dissemination and enters the results into theonline form. Plans the valorization in its country. Publishesinformation about SME2 on its website. Publishes news onrelated topics (national, sector, institutional or projectlevel) minimum once a months (EN)

R15 ContinuousWP9





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7.4.4 P3 CAPDM

TaskResult

DATE WP

Provides financial information for the coordinator Takes

part in the online collaboration WP1Collaborates in developing SME 2.0 CompetencyFramework

R7 June 12WP2

Provides expertise in the management of languagetranslation processes

R7 June 12WP2


R9 August 2012WP2


Reviewer of the English version of SME 2.0 Curriculum R8 July 12WP3

Reviews the English guides R9 May 12WP4

Evaluation reports, documents to prove real PDCA cycles,

which ensures the quality of the productsR14 July 2013.WP6

Organizes the overall evaluation of the project work andresults, control the PDCA activities

R14 July 13WP8


R14 ContinuousWP8

Publishes one newsletter (4. issue) R15 WP9


R15 ContinuousWP9





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7.4.5 P4 AICA

TaskResult

DATE WP

Organizes the meeting in Italy April 13WP1


Organizes the establishment of the survey in Italy R4 April 12WP2Provides with its expertise to design SME 2.0 CF and tofit to EU standards

R7 June 12WP2

Takes part in processing the result of the survey R6 May 12WP2


Translates the questionnaire into Italian R4 March 12WP2

Collaborates in elaborating SME 2.0 Curriculum bygiving European added value

R8 June 12WP3

Translates the syllabus of one selected module intoItalian R8 July 12WP3

Translates the guides into Italian R9 May 12WP4

Translates all components of one SME 2.0 module intoItalian

R10 Sept 12WP5

Delegates 1 tutor into the Italian pilot R12Oct 2012-March

2013WP6

Establishes the validation report based on the feedbackof the Italian participants

R12 April 13WP6

Organizes the recruitment in Italy R12Oct 2012-March

2013WP6

Drive the collaboration aimed to integrate EU dimension

of SME 2.0 course on ECVET, EQFR13 June 13WP7


R14 ContinuousWP8



R16 ContinuousWP9





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7.4.6 P5 SZIGSZ

TaskResult

DATE WP

Provides financial information for the coordinator Takespart in the online collaboration WP1

Takes part in the Hungarian survey R4 April 12WP2

Tests and evaluates SME 2.0 PNP against the needs ofthe target group

R14 Aug-Sept 2013WP5

Delegates 12 students, 1 tutors into the pilot, takes partin the validation process

R12Oct 2012-March

2013WP6


R14 ContinuousWP8


Carries on dissemination and enters the results into the

online form. Plans the valorization in its country.Publishes information about SME2 on its website.Publishes news on related topics (national, sector,institutional or project level) minimum once a months(EN)

R16 ContinuousWP9





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7.4.7 P6 TREBAG

TaskResult

DATE WP


Takes part in the development of the questionnaire R4 March12WP2

Organizes the establishment of the survey in Hungary R4 April 12WP2

Delegates one employee as a participant of the pilot ,takes part in the validation process

R12Oct 2012-March

2013WP6

Organizes the recruitment in Hungary R12 Sept-Oct 2012WP6


R14 ContinuousWP8


Carries on dissemination and enters the results into the

online form. Plans the valorization in its country.Publishes information about SME2 on its website.Publishes news on related topics (national, sector,institutional or project level) minimum once a months(EN)

R16 ContinuousWP9





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7.4.8 P7 LIBETRA

TaskResult

DATE WP

Provides financial information for the coordinator Takespart in the online collaboration WP1


R4 May 12WP2

Proposes a possible list of needed competencies for theSME course

R7 May 2012WP2

Tests and evaluates SME 2.0 PNP against the needs ofthe target group


During the pilot- implements and tries out some of the most importantweb 2.0 tools for SMEs-tries out the various possibilities of the cloud computing

-uses different mobile devices-organises a functioning network of SMEs-organises a network for exchange of SME experiences

R12Oct 2012-March

2013WP6


R14 ContinuousWP8

Publishes two newsletters (10. issue) R15 ContinuousWP9


R16 ContinuousWP9





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7.4.9 P8 VART

TaskResult

DATE WP

Provides financial information for the coordinatorTakes part in the online collaboration

WP1

Takes part in the Hungarian survey R4 April 11WP2Tests and evaluates SME 2.0 PNP against the needs of thetarget group



R12 April 13WP6


R14 ContinuousWP8



R16 ContinuousWP9





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7.4.10P9 WireSpider

TaskResult

DATE WP

Provides financial information for the coordinatorTakes part in the online collaboration

WP1

Takes part in the Hungarian survey R5 May 11WP2

Tests and evaluates SME 2.0 PNP against the needs of thetarget group



R12 April 13WP6


R14 ContinuousWP8




SME2.0 Quality Management Handbook

Documents

Transcript of SME2.0 Quality Management Handbook