mobile plus

Affordable compliant mobile call recordingsmartnumbers mobile plus is a true GSM service that enables individuals and organisations to achieve FCA compliance for their mobile call recording.

For the first time, organisations can choose to either provide staff with a corporate mobile phone, or allow staff to use their own, whilst complying. Either way, smartnumbers mobile plus can assure compliance to FCA COBS 11.8.

For organisations that aren’t bound by FCA compliance, but who wish to record all business calls for best practice, smartnumbers mobile plus provides a cost-effective solution for mobile call recording.

This can be achieved simply and affordably, without any change to the handset, the SIM or the subscriber’s existing mobile network.

Features overview

FCA compliance: Ensure that all calls made to and from your business smartnumber meet both FCA compliance and business best practice.

GSM quality calls: A true GSM service, delivering mobile call quality and availability wherever there is a mobile signal.

Dual persona: Manage communications to your separate business and personal identities on one mobile.

Expense management: Ensure that the user is charged for personal calls, while business calls are automatically charged to the company.

Call redirection: Redirect calls to any phone (fixed, mobile, VoIP) when out-of-range or roaming.

Contacts: Access the Contact Directory for making calls, and receive caller identification when receiving calls.

datasheet

smartnumbers have been widely adopted by many of the UK’s largest public and private sector organisations; including most major financial businesses, defence, other government departments, and the commercial sector.

Features in depth

FCA compliance – Enables full compliance with FCA COB 11.8, including the requirement for organisations

to record or copy calls made to or from privately owned mobile phones.– Sends all mobile call recordings to a customer location for storage and retrieval. – Works with on-premise call recording equipment to ensure customers can store and

manage call recordings from both their fixed and mobile estates.

GSM quality calls– A true business class GSM service, in bundle with all UK mobile operators..– Ensures the highest call quality and availability wherever there is a mobile signal..– Avoids the need for softphones, VoIP or other low quality call services.

Dual persona– Manage communication to your separate business and personal identities on one

mobile.– Callers are given the choice to leave a voicemail or speak to a delegate when calls

go unanswered.– ‘Call Whispering’ allows you to identify when a call has been made to your business

mobile number before you accept the call.

Expense management – Separate billing for each of the two numbers on the mobile. – Ensure that personal calls are charged personally, while business calls are automatically

charged to the company.

Call redirection– Redirect calls to any phone (fixed, mobile or VoIP) when out-of-range or roaming. Calls

received on these devices, including services such as Skype, will also be recorded to compliance standards.

– Protects against failures in the mobile network, including network failure and Access Overload Control (ACCOLC).

– Guaranteed call delivery, wherever you are.

Contacts– Access the Contact Directory for making calls.– Select a contact to dial or send an SMS message.– Presents the contact details of all incoming callers.

Available on iOS and Android

iPhoneiPhones running iOS 7.0 or above. Available to download from the App Store.

AndroidAndroid devices running 4.0 (Ice Cream Sandwich) and above.Available to download from Google Play.

Network agnosticsmartnumbers mobile runs on all UK mobile networks.Calls made using smartnumbers mobile are in-bundle on all UK mobile networks.

mobile plus datasheet

For more information or to order please contact the smartnumbers sales team: 020 3162 3030 or www.smartnumbers.com