Sterling B2B Integrator: Online Certificate Status Protocol (OCSP
Smarter Commerce. H Erd… · B2B Integrator IBM® Sterling B2B Collaboration Network provides...
Transcript of Smarter Commerce. H Erd… · B2B Integrator IBM® Sterling B2B Collaboration Network provides...
© 2012 IBM Corporation1
13 November 2012, Moscow
Smarter CommerceTrading Partner Integration and Supply Chain Visibility
Hilmi ErdemB2B and Commerce Sales Leader, Central and Eastern Europe
Hilmi Erdem
B2B and Commerce Sales Leader, Central and Eastern Europe
© 2012 IBM Corporation2
Delivering Smarter Commerce
Connect
Automate
Collaborate
IBM Sterling Business to Business Integration
© 2012 IBM Corporation3
The need to be both locally and globally integrated is driving an expansion of ecosystems and the number of partners organizations transact with
Trading Partners
Protocols
Standards
IntegrationTechnologies
Data formatsSLAs
Governance
Reliability
Visibility
Multi-Enterprise Organization’s
Companies across all industries are facing an increasingly complex landscape when they want to leverage technology to collaborate with their clients, suppliers, partners, service providers
© 2012 IBM Corporation4
Partners
Customers
Carriers
Banks
Suppliers
Inter-connects
Automated End-to-End Integration Exchanges
ERP
CRM
BillingProduct Data
Multiple PlatformsMultiple ConnectionsMultiple Partners
From 15 to 65Average # of Trading Partners
Sterling
In the last 10 years
From <10 to >40# of protocols supported
Sterling
From 3 to 12Integration Platforms
Gartner
Double B2B integration projectsTriple Multi-enterprise traffic
Gartner
In the next 5 years
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Automation efforts are hindered by challenges associated with this complexity..
© 2012 IBM Corporation5
Lack of automation is cause for significant inefficiencies when conducting business transactions
Suppliers
3rd Party
Services
Payrollproviders
Legal Services
Logistics
Too many costly error-prone manual business
processes
Lack of real-time business process
visibility
Limited resources focused on B2B
Increasingly complex and diverse business partner communities
© 2012 IBM Corporation6
Cross Border Invoicing ComplianceAdapt to the complex, ever-changing regulations associated with international e-
Invoicing
Consolidation of B2B technologiesReduce uncoordinated and legacy B2B technologies to one single platform
Where’s my order?Lack of real-time business process visibility impacting customer satisfaction
Get rid of the paperToo many costly error-prone paper based manual business processes
The Need for Process ExtensionManaging key processes, end to end, with partners will enhance
responsiveness, meet customer expectations, and improve satisfaction
Extend trading communities and reduce on boarding timesAutomate more trading partners and the documents you exchange with them
faster
Responding to complexity creates new demands on the organization
© 2012 IBM Corporation7
A Common Focal Point for integration is the Buy-Sell-Ship-Pay Process Between Companies
CarrierShip Process
Buy ProcessSell Process
Pay Process
Submit (Purchase) OrderOrder Status
Advanced Shipment Notification
Shipment Status
Delivery Verification
Tender the Freight
Delivery
Generate & Send Invoice
Generate &Send Payment
Payment
Sales Activity & Proposal
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BuyerSeller
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123
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Bank
© 2012 IBM Corporation9
Automating trading partner communities - directYou could do it yourself with direct communications…
Your Company
© 2012 IBM Corporation10
Automating trading partner communities - indirectOr via the cloud…
Your Company
© 2012 IBM Corporation11
Your Company
IBM® SterlingB2B Integrator
IBM® Sterling B2B Collaboration Network
provides cloud access to 300,000 pre-connected
trading partners
IBM® Sterling B2B Integrator on premise capabilities for direct
connections to your most strategic and demanding
partners
Community management reduces the effort of on-boarding and managing
partners
Integrate 100% of your trading communityHowever, why not leverage the value of both
FaxConversion
Supplier Portal
ManagedAS2 Gateway
EDI/Non EDI
© 2012 IBM Corporation12
IBM® Sterling B2B Integration Solutions
Carriers
Banks
Partners
Suppliers
Customers
Pre-connected partners
IBM B2B Cloud Services
IBM Sterling B2B GatewaysIBM Sterling Transformation Engines
Providing a choice of on-premise, cloud, or hybrid solutions that enable seamless and secure integration with your business community
© 2012 IBM Corporation13
IBM® B2B Cloud ServicesFlexible solutions and expert services to reduce the time and complexity of securely integrating with 100% of your business partners
YourCompany
Access to over 300,000 pre-connected trading
partners
Rapidly connect, exchange and manage business data with global partners –
IBM® Sterling B2B Collaboration Network
The expertise and experience to operate all or part of your global B2B operations –
IBM® Sterling B2B Integration Services
Large file-based exchanges with global trading partners –
IBM® Sterling File Transfer Service
YourBusiness Community
IBM® B2B Cloud Services
© 2012 IBM Corporation14
Global supply chain and inventory visibility connects and serves other applications to enable communication and collaboration
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Another VAN
IBM® Sterling B2B Collaboration Network
EDI Suppliers
EDI Carrier / Outsourced Logistics Provider
Non-EDI Suppliers
Buyer Enterprise
LogisticsProcurement
Supply Chain
Warehouse
Finance
IBM® Sterling Supply Chain Visibility Vendor Compliance
IBM® Sterling Supply Chain Visibility
Non-EDI Carrier
IBM® Sterling Supplier Portal
© 2012 IBM Corporation15
Resulting in business value to clientsIBM delivers agility by enabling dynamic business networks to integrate, interact, and execute across internal operations and extended value chains
Improve business agility through efficient communication across and extended management of trading partner communities
Eliminate “blind spots” and improve business performance with real-time business transaction visibility and performance metrics
Minimize business risk and protect your brand with consistent policy enforcement and compliance
© 2012 IBM Corporation16
True Value
Customer Overview– True Value is one of the world's largest
retailer-owned hardware cooperatives, serving 54 countries with more than 5,000 stores and 12 regional distribution centers.
Customer Challenges– Fragmented visibility into the physical
movement of shipments – Too much data to proactively resolve supply
exceptions– Inefficient use of inventory
“The better data you have, the better decisions you can make. Having end to end visibility allows us to pick and choose the high priority alerts and then drill down into the cause of the alert.”
Greg LinderDirector of Supply Chain Operations
True Value
Business Benefits– Reduce lead-time by 57% by proactively
managing and reducing response times to potential order delays
– Increase fill rates by 10% by identifying potential order delays and shortages
– Reduce backorders by 85% by optimizing inventory in their stores to reduce out-of-stock items
© 2012 IBM Corporation17
Intereuropa d.d.Challenge
To implement an enterprise-wide integration solution that unifies supplier and customer networks, helping to reduce costs and improve visibility
SolutionSterling B2B Integrator ®
Value/Benefits– Onboard customers efficiently and cost-
effectively– Streamlined data exchange enables rapid
acquisition of new customers, large and small– Increased efficiency through automation of
internal processes– Improved customer service through visibility
into B2B data exchange– Improved customer satisfaction
Company FactsIntereuropa Group is the leading supplier of logistics services in Slovenia and South Eastern Europe. Intereuropa offers complete logistics solutions in the field of land transport, sea freight and air freight, as well as a range of terminal, customs and forwarding services reliant on speed, safety and fair pricing.
“The Sterling Commerce solution meets all of our customers’ data exchange needs, even from the largest and most demanding companies. Not only are we on-boarding customers more efficiently and cost-effectively, Sterling Integrator has opened up new revenue opportunities for Intereuropa as we are now able to acquire new customers with whom we were previously unable to exchange data.”
Branko Lozej, Service Support Department Manager,Intereuropa Group
© 2012 IBM Corporation1818
“The bottom line is that IBM® Sterling B2B Integrator and IBM® Sterling B2B Collaboration Network combined has allowed us to handle our partners and our supply chain relationships more effectively.”
Natalie Henderson Director of IT Account Management
Ball Corporation
Ball CorporationSituation
Need to provide the customer with an overall experience that makes them want to continuing doing business with Ball
Solution
IBM® Sterling B2B Collaboration Network
IBM® Sterling B2B Integrator
Value/Benefits Eliminate manual processes Increase data quality Decrease process delays Improve customer satisfaction Quickly rescale internal and external users
Company FactsA provider of metal and plastic packaging, primarily for beverages, food and aerosol and for aerospace and for other technologies and services to commercial and governmental customers
© 2012 IBM Corporation19
Unisource Canada, Inc.
“IBM® Sterling Web Forms allow us to realize our supply chain initiatives in less time.”
Tom DickieEDI Data Manager
Unisource Canada, Inc.
Value/Benefits– Improved throughput of orders– Increased data accuracy– Decreased invoice discrepancies– Increased customer satisfaction– Improved supply chain performance– Reduced internal costs
Company FactsUnisource is Canada’s single-source distributor of more than 80,000 paper, printing, imaging, graphic arts, packing, and maintenance supplies and equipment.
Situation– Unisource needed a cost-effective and
efficient way of doing EDI with their suppliers. They also wanted to improve their own B2B functionality because their current system no longer met their needs.
Solution– IBM® Sterling Web Forms– IBM® Sterling B2B Collaboration Network– IBM® Sterling B2B Integrator
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© 2012 IBM Corporation20
Blue Rhino
“Now that IBM® Sterling B2B Integrator is in place, we have improved communications in both time and efficiency and are better able to leverage our people and processes. We are no longer limited by the previous software. Instead, we are able to respond faster with better business solutions to both the divisions we support and to trading partners”
Jennifer Mehaffey, EDI ManagerBlue Rhino
Value/Benefits– Improved onboarding time– Quickly increased visibility– Enhanced reporting capabilities– Improved internal customer satisfaction
Company FactsBlue Rhino, a division of Ferrellgas, is the leading brand of propane tank exchange at more than 43,000 retail locations nationwide and in Puerto Rico.
Situation– Blue Rhino was looking for a solution that would
provide greater visibility and tracking of all documents, the ability to create maps and business processes internally, faster onboarding of new trading partners, and better reporting and automated processes for error document communication. Alleviating hands on everything approach for EDI personnel.
Solution– IBM® Sterling B2B Integrator
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© 2012 IBM Corporation21
RCAR Reduces Cost and Fuels Growth with B2B Integration
Situation
Automate and secure the management of employee pension funds from a growing number of government institutions
Solution
Sterling B2B Integrator®
Benefits
• Rapid growth through new communication channels increased capacity
• Reduced operating costs by $1 million each year
• Enhanced security and integrity of data
• Reduced errors by eliminating human intervention
© 2012 IBM Corporation22
Delivering Smarter Commerce
Batch File Transmissions
Secure, Reliable File exchange with suppliers, partners
Ad hoc file Transfers
IBM Sterling Managed File Transfer
© 2012 IBM Corporation23
The data that need to be moved around are increasingly more business critical ; the volume and the size of files are getting larger and larger
© 2012 IBM Corporation24
IBM provides a comprehensive solution to address challenges related to moving high-volume, business critical data in a secure way
Preventing unauthorized accessSterling Secure Proxy
Secure +
Manage and monitor file transfer activitySterling Control Center
B2B Onboarding and file transfersSterling File Gateway
Point-to-point file transfersConnect:Direct
© 2012 IBM Corporation26
What it does– High volume, large size, high performance file transfers– Automation, retry-restart, for unattended operations– Certified security to provide sensitive data– Increase transfer speed over high speed networks and overcome latency issues
IBM Sterling Connect:Direct is the reliable solution for secure, point-to-point file transfers
How it is delivered– Client-server application optimized for high volume, assured data delivery– Well defined API that supports multiple clients and schedules jobs on a one-time, recurring, or
continuous basis– A protocol invented by IBM Sterling that has never been breached
Point-to-point file transfersIBM® Sterling Connect:Direct®Preventing unauthorized access
IBM® Sterling Connect:Direct® Secure Plus
© 2012 IBM Corporation27
IBM® Sterling File Gateway: An “Edge” based application for exchanging data between partners, customers, suppliers and employees What it does
– Provides a centralized file gateway for processing inbound and outbound files– Supports any format, any protocol, any size B2B file transfer– Enables the transformation of files to optimize data delivery processes
What capabilities does it provide customers?– Consolidate disparate centers of file transfer activity to a central gateway– Minimize the risk and steps required to transform and process data– Gain visibility and governance oversight of data exchange activity– Accelerate trading partner on-boarding regardless of system or protocol
B2B onboarding and data exchangeIBM® Sterling File Gateway
© 2012 IBM Corporation28
IBM® Sterling Control Center
Gain control and oversight of the movement of critical corporate data
Manage and monitor file transfer activityIBM® Sterling Control Center
Consolidated logging, reporting, and analytics for all transfers and integration processesRule-driven service level managementAlerts and notificationsConfiguration management for IBM Sterling Connect:Direct servers
© 2012 IBM Corporation29
HSBC Bank BrazilSituation
To implement a new file transfer platform, thus enabling banking customers to conduct their electronic business with increased productivity, efficiency, and effectiveness
Solution
Sterling Managed File Transfer™
Value/Benefits– Increased the number of processing times from 4 to
11, enabling customers to engage in real-time transactions
– By significantly reducing file transfer time from 7 hours to 40 minutes to 3.1 minutes – regardless of the file type – the new solution enabled the bank to offer customers a unique product that discounted receivables in a few minutes.
– Increased bank’s productivity by supporting high data volumes
– Quickly improved overall efficiency by delivering information to customers within a short time
Company FactsHSBC Bank Brazil, a wholly-owned subsidiary of HSBC Holdings, is one of the largest financial groups in the world.
“Sterling Commerce Managed File Transfer greatly reduced our file transfer timetable, which not only improves our productivity, but our customers’ as well. Now our electronic banking process is much more efficient and effective.”
Ivo Katz, Senior Executive, Business Channel,
HSBC Bank
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Bank of China
Value/Benefits• Provides accurate and reliable data delivery• Securely moved data ensuring regulatory
compliance• Leverages existing infrastructure• Boost performance and improves productivity
SituationTo implement an accurate, secure,
reliable, and regulatory compliant date transmission platform
SolutionConnect:Direct®
Company FactsBank of China Limited is one of the four largest commercial banks in China.
“Connect:Direct unites all different data sources comprehensively. It serves as the information channel by reorganizing data, removing unnecessary parts and then translating it into meaningful information for use in various departments.”
Madam Cai Jin, Head of Information Center,
Bank of China