SmartConnect-CorpIntro

© SmartConnect Technologies. All Rights Reserved © SmartConnect Technologies. All Rights Reserved

SmartConnect Technologies

Corporate Overview

© SmartConnect Technologies. All Rights Reserved

Corporate Snapshot SmartConnect Technologies

Genesis – 2010 (India/Dubai/South Africa)

Focus on Unified Information Management across channels/verticals

Blended shore delivery models

Full-fledged “managed-services” offering across portfolio

Specializing in delivering “Extended Services”

Strong financial backing

Management Team Worked with many of the top technology companies

Implemented several ‘Product Lifecycle Management’ and services deals

Structured and managed JVs and partnerships global organizations

Set-up Indian offshore operations for various US tech-majors

Over 100+ years of collective Unified Interaction Management solutions experience across BPO/BFSI/Retail/Telco etc

Architect & Deploy - Private-Cloud/Virtualization


Management Team Srikanth SESH – Founder & CEO

Over 20+ experience in TMT space, 10+ years of entrepreneurial ventures’

Led various start-2-growth ventures successfully

Involved in various funding rounds over $10m for various start-up ventures(recently Jafco Asia-Consilium)

Instrumental in setting up Indian operations of Genesys/Greenplum/Premiere Global Services thru a BoT initiative (iSmart Panache) – TechSupport, Professional Services, University etc.

Instrumental in the BPO-led GTM initiatives of Genesys suite in 2007, spearheading the TDM-2-IP solution transition

Involved in introducing rapid-deployment of CC solutions, virtualization & cloud-computing for enterprise rollout of contact-center

Led successful GTM of Genesys practice thru Consilium, awarded best-JAPAC partner in 2009

Entrepreneur (4 start-ups), builder (3 M&A/JV’s) and change agent (5 turnarounds).

Melvin Mathew – Director Over 15+ years of entrepreneurial venture

Seasoned expert in BFSI verticals, across multi-channel solutions delivery


Global Outsourcing -

Overview


Software Value Chain

Market

Identification

Product Design &

Conceptualization

Professional

Services

Customer

Support Product

Engineering

Sales &

Marketing

Identify

Target

Markets

Determine

Products and

Services to

Sell

Define

Distribution &

Channels

Conceptuali

ze

Design

Prototype

Beta

Evolution

Dev /

Sustenance

QA

Release

Engineering

Porting

Product

Extensions

Demand

Generation

Presales

Support

Contract

Renewals

Distribution

Deployment

Integration

Adaptors

Reports

Performance

Migration

Level 1&2

Technical

Support

Patches

End of Life

Escalation /

Resolution

Selling licenses continues to be challenging

Long sales cycles, Fiercely competitive, High COS

Maintenance revenue/ model is under pressure

Significant bottom line impact (most profitable revenue), Customers perceive that they are receiving

very little value for level of spend, Upgrades are painful and costly

Professional services model

Focus shifting toward high value services to most strategic / highest value clients , Increasing pressure on

metrics (Revenue, GM, Contribution margin, etc.) related to licenses

Software companies have begun to leverage outsourcing but still very limited

Most outsourcing has been related to R&D, Implications need to be viewed beyond just labor arbitrage,

Fundamental impact on the business model


Approach: Tactical to Strategic

Today Tomorrow

Focus Engineering Impacting The Value

Chain

Development, Sales,

Professional Services &

Customer Support

Competency Technology Skills Understanding of

Customer Business

Maximize impact on software

company business model

Approach Fragmented and

Tactical Outsourcing

Extending Client’s Vision,

Capability and Reach

Support client’s business as an

extension of its internal team

Impact Cost

Productivity

Revenues

Profitability

Customer Satisfaction

Increase productivity of US

resources. Help generate

revenue through new products,

services and channels

Vehicle Offshore Vendors Strategic Partners with

Offshore Capability Commitment to Quality


Extending the Value Chain

Market

Identification Product Design &

Conceptualization

Professional

Services

Customer

Support Product

Engineering

Sales &

Marketing

Identify

Target

Markets

Determine

Products

and Services

to Sell

Define

Distribution

& Channels

Conceptuali

ze

Design

Prototype

Beta

Evolution

Dev /

Sustenance

QA

Release

Engineering

Porting

Product

Extensions

Demand

Generation

Presales

Support

Contract

Renewals

Channel

Enablement

Deployment

Integration

Adaptors

Reports

Performance

Migration

Level 1&2

Technical

Support

Patches

Escalation /

Resolution

Extended Services Center

OPEX Impact Revenue Productivity Customer

Satisfaction & COS

• Customer Segmentation

• Interoperability

• New Platforms

• End of Life

• New Services

• Technology Integration

• New Markets

• Mutlti-channel

customer support


Competitive Landscape


High Value Solutions - Hi-Tech Firms

Significance of Impact

Degre

e o

f Part

ners

hip


SmartConnect Differentiators Hi-Tech Market/ Emerging Technologies – Premium Space

Opensource/ SOA

Mobility/Wireless/Telecom

Appliances DW/BI

High Value Solutions – Premium Rates Extending the Value Chain

Expanding the Reach

Continuous Innovation

High Leverage Relationships – High Growth Global partnerships – India, APAC, Middle East, Africa

Shared risk and reward - Grow with Client’s Growth

Scalable Infrastructure - State of Art Labs

Equity investments


SmartConnect Services


Extended Services

Center Flexible Cost Structure

Globally Deployable

Depth of Skills

Lower Attrition

Customer

Satisfaction

Sales

Support Services

Lead Generation

Contract Renewals

Presales

On Demand

Emerging

Market

Services

Extended Services Center (ESC)

Implementation

Support Services Performance

Integration

Migration

Reporting

Engineering

Support Services

QA

Custom Releases

Expanded Platforms

Technical

Support Services

Defined Customer Set

Enable the Channel

SE Productivity

Custom Releases

Strategy

Services


SmartConnect Services Strategy Services

4 week interactive exercise using EBET methodology

Educate on the impact of global sourcing – the risks and opportunities

Assess current state, benchmark with leading practices

Define the future vision, business case and prioritized execution plan to maximize the strategic benefits of global sourcing

Integrated Customer Support Services (TIES) Technical Support Services

Leverage high end tech support at low cost

Implementation Support Services

Certified implementation resources available on demand globally

Engineering Support Services

Leverage outsourcing to increase time to market

Sales Support Services

Focus on sales productivity and effectiveness

Emerging Market Services Help develop and implement strategy for pursuing business in emerging economies

Distribute, implement and support products


Prioritized Initiatives

Consolidated Roadmap Steady State

Pilot/ SLAs

Best

Practices

Knowledge Transfer

Right Relationship

Offshore Landscape

PARTNERS

Inte

ractio

ns

Inte

ractio

ns

Knowledge Transfer

Business Objectives

Program Objectives

Examine Establish Transition Blueprint

Do we have a solid

understanding of

outsourcing?

How does it apply to

us?

Are we approaching

outsourcing

strategically?

What are our

business goals for

outsourcing?

Do we have a

customized and

prioritized roadmap of

offshore initiatives?

Do we have risks and

quantifiable benefits

clearly laid out?

Are we minimizing

short and long term

risk and maximizing

value?

Do we know which

country, state,

location and vendor to

go with?

Is BOT, JV, DJV or

partnership model

right for us?

Have we stress tested

our contract for

unforeseen

eventualities?

Do we have the SLAs

clearly defined?

Is our transition

methodology

efficient?

Do we have a robust

ongoing program

management

methodology?

‘EBET’ Methodology


Why SmartConnect? India-based company

Focused on Technology Sector

Commitment to excellence in blended shore delivery

Similar definition of excellence, quality, responsiveness and commitment

Extending Your Organization Shared vision, management and execution

Buyback option

Extended Services Model TIES (Tech Support, Implementation Support, Engineering Support, Sales Support)

Operate as an extension of you - shared vision, management , and execution

Build to Suit

Competitive advantage- 24X7 capability

Investing in Success Knowledge Transfer at “No Charge”

Goodwill

Extended Services Center (People, Processes, Infrastructure)

Depth of experience Consultative approach, fundamental impact on business model

Impact on top line as well bottom line


Why SmartConnect !!! Impact on revenue and cost

Fundamental impact on business model, consultative approach

Expanded presence (India/Middle East/Africa)

Scalable array of value added services (TIES- Tech Support,

Implementation Support, Engineering Support, Sales Support)

Rapid implementation

Operational in 90 days

Technology leverage

Services with software leverage

Provide best of breed technology in blended shore model

Fully scalable “Extended Services Center” model

People, Processes, Infrastructure


We Serve !!!!

Key clientele served by the team members over the last few years

across various technology consulting projects

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Business Partners

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Questions !!!


SmartConnect Orchestrate | Channelise | Unify

© 2010-12 SmartConnect Technologies. All Rights Reserved.

The information herein is for informational purposes only and represents the current view of SmartConnect Technologies (and its associates/group companies),

as of the date of this presentation. Because SmartConnect must respond to changing market conditions, it should not be interpreted to be a commitment on the

part of SmartConnect, and SmartConnect cannot guarantee the accuracy of any information provided after the date of this presentation.

SmartConnect MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.


Srikanth SESH

Call: +91.98197 12091

[email protected]

mailto:[email protected]

http://www.linkedin.com/company/1487721

http://www.facebook.com/pages/SmartConnect-Technologies/121225211288613

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