SmartCard Networking Forum Working Together Wolverhampton 2 nd May 2007
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The easy way to pay SmartCard Networking Forum Working Together Wolverhampton 2 nd May 2007
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SmartCard Networking Forum Working Together Wolverhampton 2 nd May 2007. David Richards PayPoint’s background PayPoint’s clients and the PayPoint service PayPoint and Local Authorities, Housing Associations and Credit Unions Michelle Stanbrough PayPoint and SmartCards - PowerPoint PPT Presentation
Transcript of SmartCard Networking Forum Working Together Wolverhampton 2 nd May 2007
The easy way to pay
SmartCard Networking ForumWorking Together
Wolverhampton 2nd May 2007
The easy way to pay
David Richards PayPoint’s background
PayPoint’s clients and the PayPoint service
PayPoint and Local Authorities, Housing Associations and Credit Unions
Michelle Stanbrough PayPoint and SmartCards
PayPoint and Transport
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Nearly one in five adults have no current account
>6m householders pay some or all bills in cash
>£2bn cash payments per annum made at post offices, banks and in the convenience sector
Limited consumer choice on when/where to pay using cash
PayPoint established in 1996 to ‘fill the gap’
Background
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PayPoint provides a service to:
Clients - providing an established and cost effective retail network through which customers can make regular payments
Customers - providing a nationwide network of convenient local outlets to pay their bills
Retailers - generating commission and increased customer footfall
PayPoint Overview
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PayPoint facts
More than 17,250 PayPoint outlets Over 7m regular customers Clear visibility through distinctive branding 322m txns/£3.8bn collected 05/06 Collecting for 800+ clients from diverse range of sectors, including telecoms, utilities, mail order, local authorities, transport
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Clients – Energy
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Clients – Water
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Clients – Telecoms & Media
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Clients – Other
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UK’s largest payment provider to retailers PayPoint terminal attractive to retailers as simple and small Dedicated call centre for agent queries – 7 days, 7am – 11pm Built for convenience, service and location – c100 hours pw All agents contracted directly with PayPoint Only credit worthy retailers Mix of independent retailers and major multiples - split 60:40 >98% coverage of Acorn ‘DEF’ households
Retail Network
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Customer Benefits
High service levels, welcoming environment
Clear receipt guaranteeing acceptance
Extended opening hours
Convenient to homes
“One stop” shopping and bill-payment
Clear, memorable branding
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PayPoint Branding
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Cost Reductions
Manually processing cheques/postal orders – expensive!
Handling cash – expensive and fraud/security risks
Doorstep Collections – expensive and open to fraud and security issues
Post Office and Bank charges deter customer payments
PayPoint has comprehensive agent network in place
Convenience means no excuses!
Regular, frequent settlement
Attract new customers/payers
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• 467 Local Authorities• 2,000+ Housing Associations• Estimated 200m txns pa• Historically re-sold as a service
by The Co-operative Bank and allpay.net Ltd– Over 800 clients– Day-to-day issues managed
by Co-op and allpay.net• Examples of payment types
– Council Tax– Rent– Social Services
• Issues for PayPoint– Introduction of Smart
Cards (providing access to different schemes and systems, e.g. Libraries and Leisure Centres)
– Dealing with large number of organisations indirectly or directly
– Clients wanting a range of services
– Increasing our range of services, e.g. Internet payments, texts etc
Local Authorities, Housing Associations and Credit Unions
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Smart Card Ticketing… through a retail payments network
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What do you need?
• Retail terminal network - Contact-less card reader- Security module (SAM)
• Retail terminal network that can read all customer media types (ITSO & closed scheme)
• Touch screen menu to assist with product selection
• Retail terminal network provider with a proven solution
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How does it work?
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Smart Card ticketingActivating Smart Card ticketing using the contact-less card reader…
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Product selectionSelecting product using the touch-screen menu…
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Customer receives bill, card or key and instructions
to pay at e.g.PayPoint
Customer visits PayPoint retailer to make payment /
top up their phone.
PayPoint central systems automatically collects transactions from each PayPoint terminal every night
Transaction data is sent to each utility or service provider to update customer accounts
PayPoint direct debits the retailers bank
account.
Funds are paid to the utility / service providers.
£££
Commission is paid direct to the retailers bank account
How does it work?
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Who are we working with?
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Who are we working with?
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