Smart911 3.0 UPGRADE

PSAP Console Overview

The following slides describe the functions of the pop-up screens and how they differ from 2.0 to the new 3.0 version

New start up screen

You may be use to seeing Green and Smart911 on the start up screen for Smart911. But in the NEW version you will see

Gray and Rave (similar to this slide). •Rave is the parent company of Smart911.

Profile Viewer: It is a new, more user friendly, look!

• The app will “pop up” in the same location and size you last viewed it

• Hitting the “close” function (Red X in top right) will remove the app from view until the next call comes in (it will not fully close the app)

OLDNEW

Controls and Functions

Opens Location window

Opens Chat window

Opens Log window

A yellow halo indicates that the window is active.

Green buttons have available information

and a gray icon indicates that there is

no information available.

History, which displays profiles processed by this workstation in last 45 min, is now a dropdown next to

the current call.

Window Controls

You can have multiple windows (or smartlets) open at the same time by using

the window controls.

Window controls:1.Minimize child window

2.Pin window in current position3.Close child window

• By default the profile window will be open and “pinned” to stay open when you open other windows.

• The other windows will then open to the side of the profile unless you un-pin the profile window.

“All” Tab (combination of Summary and All tabs from Old Version)

Summary view displays indicators of what

information is available. Other tabs allow you to select portion of profile to view, or click upside down triangle to open

info from summary view

“People” Any special notes

(alerts) the subscriber has provided are highlighted here Navigate between

persons with the expansion controls

Phones icon indicates call “associated” with which

people in profile

Click on photo to enlarge

“Addresses” (“Houses” in old version)

Special access notes and other pertinent info is listed here

If multiple addresses have been

registered, you can navigate via the

expansion controls

“Vehicles”

If multiple vehicles have been

registered, you can navigate via the

expansion controls

“Other”

The Other Info displays:•Animals including pictures•Emergency Contacts•All of the phones associated with the profile

Use expansion controls to open or

collapse the particular areas in

this section

Map Window

Open the Map Window by clicking on the “Location

icon” in the top bar

Map View Info- NEW!!!

• Location is only available if:- The subscriber has a mobile

phone which Smart911 is able to locate

- The subscriber has accepted the terms allowing them to be located in an emergency

• Location re-bids can be made even with hang up or call backs

• Note: Smart911 location data is NOT the same as ALI data and should only be used to augment, not replace ALI information on the 911 system

Query location - this may take up to 1 minute

Phone locations queried are annotated by phone icon.

Physical addresses registered in profile are also

displayed on screen as either house or business

icons.

Map View Info- NEW

When available, the subscribers current location will be indicated by phone icon and a blue halo. Clicking the icon will indicate the relative accuracy of the location hit and nearest address

You can “re-bid” or update the location when this button is active.

Smart911 Chat

Use chat only when the profile indicates that the

caller has requested SMS. Choose the phone number that initiated the call from the drop down

menu.

Click the “Chat Icon” to open the chat window on your

screen

Smart911 Logging

Open Logging View by clicking on the “Log Icon”

in the top bar

• Anything entered into the log will stay with the profile and will be seen whenever the profile pops up, including at other PSAPs.

• At this time, logging is not to be used.

Reminders:

• Smart911 is supplemental data and should be used when you are not able to communicate with the caller or are not getting sufficient information from the caller.

– In some cases callers may have information in their profile that they are afraid to say out loud. So even on a call when you are talking to the caller, if you are able to do so you may scan the profile to see if there is something they are not saying.

• If you use a Smart911 profile to assist in the call in anyway you should document the ticket number in your CAD call.

Reminders:

• When you are transferring a call with a Smart911 profile please let the receiving PSAP know that you are seeing a Smart911 profile. This way if the receiving PSAP does not yet have Smart911 or there is an issue with the Smart911 profile being transferred they will know that additional data may be available.

• Should you use a Smart911 profile in a call we want to know! Inform your supervisor or Kayreen Lum at the Program Office at kayreen.lum@kingcounty.gov.

– Examples of how Smart911 has been used across the nation are available at http://safety.smart911.com/category/smartsave.