World Leading Technology Lifecycle & Expense Management

SMART TEM – THE BUSINESS CASETelecom Expense Management Made Simple

ENTERPRISE

TEMVISION

SMARTSMARTTEM TEM

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ENTERPRISE

TEMVISION

SMARTSMARTTEM TEM

MDM RPM SELFCERTIFICATION

TRR

The Telecom Expense Management (TEM) market is growing rapidly, as more and more organisations recognise the need for better control over one of their Top-5 costs.

MDSL’s Smart TEM portfolio offers enterprises around the world a number of major benefits.

Substantial Savings Analysts estimate businesses are consistently over-charged 11% on average by their telecom providers.

Due to the complexity of today’s telecom services, TEM offers a business savings opportunity unlike any other solution. MDSL’s Smart TEM portfolio delivers these in the following areas:

9 Cost reduction – from highlighting unnecessary services to optimising rates for those that remain.

9 Invoice credits and cost avoidance – by matching invoices to the agreed rate. Teams of MDSL specialists then work with your vendors to ensure you receive the balance due.

9 Operational improvements – through consistent workflow processes, to communicate with all parts of the busi-ness and automatically update your telecom inventory. Accurate data and regular, ongoing audits preserve your savings into the future.

Cost Visibility Companies frequently struggle to gain visibility of their global telecom expenditure. Smart TEM gives you access in a single, consolidated form to all your global, regional and local telecom costs – helping you to track spend down to individual call level if required, highlighting patterns and trends, informing your budget decisions and empowering your contract renegotiations.

In addition, Smart TEM’s self-service portal gives your users an unprecedented view of their own costs, bringing additional savings through self-regulation.

Process Automation Smart TEM helps companies improve and automate their existing working processes, while providing employees with the up-to-date information they need to manage their work effectively.

By capturing and managing all the data in the telecom lifecycle, from user request to payment, and optimising the

procurement, invoice validation and payment processes affecting that data, Smart TEM ensures your contract negotiations are properly informed, invoices validated, inventory updated, purchase orders generated accurately and payments remitted in a timely and efficient manner.

Smart TEM acts as the hub, providing the “glue” between your different corporate applications. It ensures the TEM process is fully automated, with all relevant information shared across users and vendors.

Improved Productivity Large organisations lose millions of pounds every year by not establishing effective control over their telecom expense processes.

Unique to MDSL, Smart TEM’s powerful self-service portal keeps users fully informed at every stage, eliminating duplicate effort while simultaneously reducing lead-times from initial order to final payment. It puts your managers in the driving seat – allowing the procurement, finance and telecom teams to look beyond the day-to-day tasks and focus on the business priorities.

Cost Avoidance Every business wants to conserve resources and eliminate unnecessary costs. TEM has consistently proven to be a highly effective and consistent method for achieving those aims, as evidenced by the large number of satisfied MDSL customers over the years, in every industry.

Ask an MDSL consultant to take you through an example from your sector of how Smart TEM can help you minimise wastage and optimise existing resources in your organisation.

Return on Investment Telecom Expense Management is almost unique in delivering a clear and demonstrable return on investment. Furthermore, by identifying significant and often untapped opportunities for further telecom savings, businesses can often see an ROI in a few months.

#1 FOR INTERNATIONAL TELECOM EXPENSE MANAGEMENT

“Companies of all sizes can benefit from using TEM services to off-load non-core activities and optimise related spending” (Gartner)

Global SpendAnalysis

Advanced CostSavings

Automated BusinessProcesses

MDSL offers a number of advantages when choosing your Telecom Expense Management partner.

Global Deployment Our distinguished track record of deploying successful, multi-national expense management solutions over nearly two decades, for some of the world’s largest corporations, is one reason MDSL features in the Gartner TEM Magic Quadrant.

It’s this level of experience that sets us apart and gives us the understanding of how to plan your deployment to bring you a return in the shortest timeframe, while avoiding the pitfalls that other less experienced suppliers often encounter.

24 x 7 International Support Looking after our customers, once the project goes “live”, is our highest priority. To achieve this, we maintain four fully-manned help desk support centres – one in each major time zone – to provide a “follow the sun” service for your users, wherever they are and whenever they need assistance.

Multi-Currency Capability Support for invoices from multiple vendors, in a range of currencies and in different formats (electronic or paper), is something which is fundamental to any truly international TEM programme. At MDSL we recognise this, which is why multi-currency functionality is at the very heart of our solution.

Quality Assurance We’re passionate about quality in every aspect of our software, services, support and staff. All our software is developed in-house – a major advantage to clients requiring customised workflows or bespoke integrations.

In addition to a fully resilient production environment, we provide our customers with a complete User Acceptance Testing (UAT) environment to try all new features, product upgrades, work-flows and reporting tools before we move into production.

Data SecurityOur clients’ data security is paramount. MDSL is one of very few TEM companies to undergo regular testing and be registered for ISO 27001 and Safe Harbor certification.

Flexible Delivery We recognise every customer has different priorities, resources and requirements. That’s why we offer a choice of fulfilment methods, delivering our solutions either as Software-as-a-Service (SaaS) via the Cloud, or managing the service on our customers’ behalf as part of our Professional Services portfolio.

FACT: Invoice audits delivered 11% savings to our international customers last year.

FACT: Giving users access to their telecom spend brought a 15% improvement in usage charges.

FACT: New mobile requests saw a 48% reduction in completion times.

#1 FOR INTERNATIONAL TELECOM EXPENSE MANAGEMENT

Award-Winning Software, First Class Support

Analysts expect the Telecom Expense Management (TEM) market to reach nearly $2Bn by 2016, as enterprise telecom usage,

driven by the rise in video and wireless technologies, continues to grow at exponential rates. Organisations world-wide are

turning to TEM programmes to enable more efficient procurement and – critically – manage their rising costs.

Since 1995, MDSL has led the market in proactive expense management and analysis. Today, MDSL’s solutions help enterprises

around the world to manage their communications more efficiently and achieve significant cost savings on a global scale,

through global visibility of their telecom spend, comprehensive business intelligence and automated business processes.

With offices in New York, London, Paris, Gothenburg, Hong Kong, Macau and Tokyo, and a range of award-winning software and

services covering the full lifecycle from procurement to invoice reconciliation, more than 150 customers in over 34 countries

trust MDSL to deliver tangible and measurable benefits to their bottom line.

MDSL holds ISO 27001 and Safe Harbor certification, and is a member of the TEM Industry Association (TEMIA) and Software

& Information Industry Association (SIIA). MDSL features in the Gartner TEM Magic Quadrant and is rated a “key vendor” by

Technavio; an MDSL client won first place in this year’s AOTMP TEM Excellence Awards.

Contact your MDSL account manager to arrange a demonstration

EMEA-MDM3.4/130801MDSL is a trademark of Market Data Services Ltd. All rights reserved, September 2014

SMART TEM – THE BUSINESS CASE Telecom Expense Management Made Simple

ENTERPRISE

TEMVISION

SMARTSMARTTEM TEM

MDM RPM SELFCERTIFICATION

TRR

MDSL USA+1 (212) 201 6199

MDSL Hong Kong+852 2682 6705

MDSL UK+44 (0)1892 545353

MDSL Macau+853 2871 6294

MDSL France+33 1 5533 1221

MDSL Japan +81 (0)3 5200 2003

MDSL Sweden+46 7082 20094

ISO 27001:2005 IS 562188

SAFEHARBORU.S. E U

U.S. D E P A R T M E N T O F C O M M E R C E

Telecom Expense Management Industry Association

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