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Transcript of Smart Inbound Kevin Musgrave. This document is uncontrolled if printed or saved to a non-authorised...
Smart InboundKevin Musgrave
This document is uncontrolled if printed or saved to a non-authorised site.
Slide 2
A heritage in Inbound
Smart Inbound ServicesManaged portalCore network access
Pricing and CommsVision promotion
Summary
Content
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Slide 3
A heritage in InboundLeadership1st to market with many call handling applications
Network Call RecordingSecure online interfaces for service management
We continue to lead and challenge through innovation
Contact ManagerA unique network-based ACD solution
Smart InboundThe next generation or service platformsoffering choice, differentiation and competitiveness
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Slide 4
Smart InboundA new feature rich platform for management of Inbound numbers and services
Simple to create & manage innovative inbound routing plans
Upgrade to advanced services as requirements change
Future proofed SIP enabled platform
Access real time & historic Management Information
Choose between Portal access or direct interface to our intelligent network
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Slide 5
Architecture Integrated into our next
generation network
Disaster Recovery and Business Continuity
Full audio management capability
In-built resilience
Channel partner toolset
SIP enabled platform
Opal Network Routing Engine (Clustered DB)
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Slide 6
ServicesLaunch will see availability of a wide range of services Single translation Call divert plans Ratio plans Network hunt groups - Cyclic - Linear - Longest waiting - Group multi-call Fax to email Configurable Auto-attendant Call queuing MI reporting (Via Opal Vision)
Opal Network Routing Engine (Clustered DB)
Phase II services will see Fully integrated reporting console Channel partner management tools Multi level Auto-attendant Configurable conference call service Geographic routing plans Data capture Bespoke Builder
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Slide 7
Typical service componentsDivert plan service
Simple to configure Multiple time plans with routing plan Choice of audio options 1 to 5 targets with variable ring time Full out of hours control Voice mail to email - never miss a call Disaster recovery options with override
Plan options include Holiday exception plans Network whisper Call recording Mid call transfer Dialled number presentation
Time Of Day / Week(Optional)
Ability to add several differenttime plans
Welcome Message
(Optional)
Closed Message
(Optional)
Divert Targets
Up to 5 targets will variable ring time
Closed Targets(Optional)
Up to 3 targets will variablering time
Voice mail to email(Optional)
To email or web audio server
Voice mail to email (Optional)
To email or web audio server
Select Number
Add single or Multiple Numbers(Geo – Non Geographic)
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Slide 8
Managed portal Multi-functional reseller
inbound portal
Intuitive and easy to use – requires no specific skills
White-label for own identity
Create sub-accounts and manage your own Partner operations
Provide to end-users as a self-serve solution or sell as a managed service
Web Server
Opal Portal
Opal Network Routing Engine (Clustered DB)
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Slide 9
Core network access Interface directly into
the routing engine
Create your own Inbound portfolio and integrate into your own Portal, offering a true one-stop-shop
Increase value and IPR to your business
Leverage our extensive Inbound and development expertise and experience with limited investment
Differentiate in the market place
Opal Network Routing Engine (Clustered DB)
PartnerPortal
Partner’sWeb Server
Connection to Opal
engine overpublic internet
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Slide 10
Opal Support for Developers
Launch Timeline
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Slide 11
Core Network Access – Available Now
First live Customers – January 2010
Managed portal
FREE of charge access Monthly service rentals
with two simple price points £2.50 and £5.00
Pricing
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Slide 12
Direct Connect
£1,000 / month Unlimited service
provisions
Summary
A new feature rich platform offering choice,
differentiation, competitiveness
Future proof SIP compatible services
Choice of portal or direct access
Highly competitive pricing
CommsVision sign-up promotion
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Slide 13