ENERGY & UTILITIES SMART ENERGY

indracompany.com

Smart Solutions for a Digital WorldMore than 140 Utilities worldwide support their key business processes using Indra Solutions

ENERGY & UTILITIES SMART SOLUTIONS FOR A DIGITAL WORLD

SMART ENERGY

SMART ENERGY

InGEN - Energy Manageme

Areas

Power Gas Water

Solutions and services

UTILITIES

nt

ENERGY GLOBAL OFFERING

InGEN is a comprehensive and modular solution capable of fully supporting the processes involved in energy management, for Generation & Distribution companies and other energy market participants.

InGEN integrates, on a common and unified vision, the whole energy management business, from operating plants to

the generation portfolio management and operation in energy markets.

This integrated view of the energy management is based on more than a decade of accumulated experience with implementations in multiple countries, managing all types of generation technologies and operating under different types of energy markets.

Real-time Connectivity: Robust connectivity with process variables .

Analytical capability: Allows analysis from basic levels (plant and hourly detail) to fully aggregated levels (Country / Company and monthly / yearly breakdown).

Globality: Geographic assets management with multi-zone, multi-connection, and multilingual capacities.

ERP Integration: Full integration with ERP systems.

Modularity and Scalibility: The modularity of the solution architecture allows easy escalation on both functionality and number of managed assets..

Own Solutions Third Party Solutions Services

Consulting

• Strategic and business consulting

• Organization and systems consulting

• Operation Improvement

> Digitalization

> Mobility

> Asset Management

> IoT Gateways

> Smart Homes

> Etc

Digital Solutions

• Internet of Things Solutions

• Analytics and BigData

• Mobility Solutions

• Cybersecurity

• Cloud (XaaS) Services

• Social Media Solutions

Systems Integration

• Plant Management & Optimization

• Energy Markets and ETRM

• Network Management / Smart Grids

• MDM (Meter Data Management) & MDC (Meter Data Capture)

• Energy & Water Efficiency

• Commercial Management System

• ERP & SMAC Solutions

Managed Services

• Application Management (AM)

• IT Outsourcing

• Business Processes Outsourcing (BPO)

• Indra Cloud Services

Energy Technologies

• Assets Monitoring and Performance Technologies

• Physical and Logical Security

• Substation Control Equipment

• Metering Systems / Smart Metering (AMI/AMR)

• SCADA Control Systems

• Electric Vehicle Recharging Infrastructure

• Energy Efficiency Solution

DIGITAL TRAINING

New technology trends provide a lot of possibilities and advantages for training not only industry new proffesionals and get them promptly ready to perform complex operations, but also in the case of experienced workers to keep them updated and close to the cutting edge technologies they have to use in their daily jobs.Indra's digital training portfolio involves the use of new immersive technologies (training simulators, serious games, gamification) and other digital platforms (virtual or augmented reality) for proffesional training activities.Some of the initiatives and services that Indra's Digital Training unit provides to Energy and Utilities companies are based on:

Training simulators

This is the most established Digital Training area so far since the use of simulators in training environments dates back several years ago. The target of training simulators is replicating the facility operation environment as accurately as possible so that regular or emergency situations can be re-created in a risk-free environ-ment. Simulators are used in instructor-led training sessions and are mainly targeted to the facility operation personnel.

Serious Games

A Serious Game is a game designed for a primary purpose other than pure entertainment mainly oriented to training. Under the 'Serious Games' denomination several applications are grouped sharing a common philosophy: replicate field scenarios to train the company personnel in situational awareness. Some of them may involve 3-D scenarios, other will refer to personal equipment to be used in certain operations, etc. Their main application areas are equipment maintenance and H&S requirements.

Training of maintenance personnel or field operators in charge of the local operation on the equipment has resulted in so-called “3D Serious Games”. These games make possible an immersive training for the trainees using a detailed 3D representation within a virtual reality environment. These games are classified into the “First-Person” category, in which the user can carry out actions requiring a certain degree of skillfulness in a detailed 3D environment and into the “Point and Click” category more focused in H&S practices where the user is able to visualize his location in a simplified version of the industrial facility.

Gamification

Using gamification techniques (i.e., gamelike elements) and simulation models it is possible to train the company staff at different levels and help them apprehend and understand business concepts difficult to be grasped in a traditional learning environment (classes, self-study, etc.). The main objective of these applications is to offer a risk-free hands-on experience platform to consolidate the previously acquired trainee's knowledge.

SMART ENERGY

Asset Management

Energy companies are subject to increasing quality, safety and environmental constraints that, in a highly competitive arena, call for the maximization of asset reliability, efficiency and flexibility, while operation and maintenance costs are reduced.

An asset management system is a major contributor to improving the return on investment and maximizing the company profitability. Asset Management is a data intensive process requiring procedure definition and the implementation of tools to gather, manage, analyze and share the information that, as a result, becomes an integral part of the production process itself. With the goal of meeting these challen-ges and with the background of a sound business and technology knowledge, Indra has an integrated offering of both products and services to help its customers define, implement and accomplish the Smart Asset Management.

Indra’s proposal combines the business expertise, the technical experience and the capabilities to develop, implement and integrate information systems (owned or third-party’s), to define and deliver the best solution for each customer. Indra’s offering includes consulting services to assess the current situation, define the Asset Manage-ment-related objectives, set up an action plan to identify resources and the scheduling to reach the desired goals, develop the neces-sary methodologies and procedures or assist the customer during the implementa-tion, asessment and improvement of the Asset Management system. Besides, Indra’s portfolio incorporates technical support services, training and remote monitoring services.

SOLUTIONS FOR THE SMART ASSETS MANAGEMENT

KPI’S

OPERATION ANDMAINTENANCE

Advance maintenance

Warehouse and spareparts

Maintenancemanagement

Safety and Environment

Operation management

MONITORINGAND ANALYSIS

Performance monitoring

Energy efficency

Prognosis

Predictive monitoring

Condition monitoring

ANALYTICS

INTEGRATION AND DATA MANAGEMENT

INSTRUMENTATION AND CONTROL

Mobility

GIS

Documentmanagement

Main applications of Serious Games

Training and learning through the combination of di erent skills

Real-worldscenario simulation

for a better knowledge, training

and improvement

Self-trainingprocess

implementationCertification

and evaluation processes

Support and reinforcement of

task execution

SERIOUS GAMES 3D

Uses Cases

ConvencionalPower Generation

RenewablePower Generation

Transmission andDistribution

Oil & Gas

SMART ENERGY

InGRID supports current and future require-ments of the grid transmission & distribution companies through a modular solution based on five basic principles: Geo-referenced Information: All modules are supported on GIS advanced features, allowing a clear view of the grid status, as well as all the relationships among its elements.

InGRID – Modular architecture for a full coverage of the Grid Management business processes

Real-Time: Integrated with SCADA sys-tems and field devices through our real-time platform (iSPEED), enabling distributed intelligence, real-time monitoring and decision making.

Smart technology: Includes advanced analytical and simulation capabilities to allow fast grid diagnosis and effective identification and implementation of optimal resolution strategies.

Smart Grid support: Ready to support coordinated demand response, distributed generation, storage and active grid elements

iSPEEDEnds

Comunica>ons

DevelopmentDevelopment

MaintenanceManagement

iGEA Assets Inventory

InGRID

InGEN

InIn InGRID

iSPEED

InGRID

InGRID InGRID

InGRID

Energy EfficiencyPla>orm

InGRID

Big Data

Other

InGRID Metering

Modulity and Interoperability: Standars-based interoperability, enabling ingration with call centers, business systems, management systems, measurement, and other agent’s systems, providing operators and managers with a complete and holistic grid view.

ACTIVE GRID MONITORING

Smart meters, Distributed generation, inverse power flows, new digital prosumers, storage and operation closer to the limits are radically modifying the conditions under which distribution grids operate impacting their reliability and efficiency.

The combination of these business challenges with massive volumes of information generated by the new distribution grids and the big number of assets to monitor and control down to the customer level, require the convergence of Information and operation Technologies (IT+OT) into a common grid monitoring platform for the active management of the grids.

Indra’s Active Grid ecosystem supports the dynamic operation of a distribution grid where intelligent grid assets, connected consumers and new distributed energy resources continually interact in a more reliable and efficient grid operation.

The Active Grid ecosystem

Grid Analytics Massive data analysis for continuous business improvement . Extend the life of your assets, continually measure,monitor and forecast key trends in your grid throught massive and performing big data analysys.

InGRID Real Time Grid monitoring and control. Monitor, analyze and optimize the grid (HV,MV,LV) in RT using distributed and scalable technologies.

iSPEED Open Real Time Interoperability. Open interoperability in real time between devices, nodes, and systems in a common data space. NODE#1 The intelligence at the Edge. Applied intel and industrial lnternet

of Things (IoT) technologies to equip the substations with inteligence to integrate, process and dynamicaly asses and control risks.

InCMS has been included in Gartner’s Magic Quadrant in the CIS (Customer Information System) category for the last 8 years.

IInCMS - Customer management System

InCMS is an Integrated, modular system designed to support customer management, invoicing and collection for utilities and energy companies. Its highly configurable functional structure has been designed to meet the requirements of a dynamic market in constant evolution, which have already been covered in more than 90 implementations from 1998.

SMART ENERGY

InGRID – Smart Energy Services for Homes, Buildings & Industries

SMART HOME

Indra offers a comprehensive Solution to manage, supervise and control consumption, events and processes from a large number of points, remotely and in real time.

GATEWAY NODE#1. The epicenter of all communications.An intelligent gateway remotely managed based on low-power electronics, Embedded Java and a standard modular architecture, configuring a compact yet powerful machine.

Household and Small Businesses are able to view and manage energy consumption, anytime, anywhere, using a friendly user interface both in mobile app and via web.

Smart Architecture for a Smart Solution.

Based on our experience in Energy Efficiency Managem ent and Internet of Things, Indra’s platform allows us to offer our customers an advanced system for monitoring and control based on open standards IoT-Big Data and Cloud integration.

SMART BUILDING & INDUSTRY

Customers with large amount of supply points can visualize their overall energy usage in a more accessible and interpretable way. It is able to handle these large amounts of data thanks to the synergy between Node#1 and SOFIA2 and their outstanding capabilities.

Business Intelligence

COMPLEMENTARY MODULES

Parameters & Security

Data Gathering & Conversion Tools

Transactional Reports

Control and Reports

MDM

Collection Billing Contracting Marketing &Sales

CRM

Executive Reports

KPI &Process Control Reports

Technical/Distribution Services

Reading Device Management

Activities Management

Customer requests

Marketing & Campaigns

Personalized & Massive

Sales

New Connections

Contracts

In-cycle & Estimation

Rebilling, Ad-hoc &

Anomalies

On-line & Centralized Collection

Debt Management

Field Orders - campaigns

Acquisition Data Management

Consumption Determination

COMPLEMENTARY MODULES

- MOBILITY

Capture Reading s application

Billing on Site

Field Orders Mobility

Application Business

Intelligence

MULTICHANNEL TOOLS

Customer Self-Service

Integration IVR, CTI, fax, e-mail, sms c

e-payment, Credit Card,

ATM

Integration Mobile

Payments

RRHH System

Integrations

Financial System

Pre-Payment

AMR / MDM In Grid OMS

In Grid AMP In Grid IGEA GIS Energy Control

Documental Management In Grid WFM

Comercial Module

Distribution Module

Third Party Product

Comp.2 Gateway

CLOUD

CLOUD

Comp.3

iSPEED

IoT Platform

Big Data Analytics

Comp.4 Advanced HEMS and Smart Home & Building Platform

Comp.2 Gateway

node#1

Comp.1 Sensors/ Actuators

SMART ENERGY

MINSAIT

Minsait is the division of Indra specialized in innovation and digital transformation that combines business and technology capabilities in an integrated ecosystem of disruptive end-to-end solutions, FEEP, that provides new business models, keeps you constantly connected to your customers and society, optimizes your opera-tions, and safeguards your digital footprint.

Value Contribution

Mobility Social

CloudInternetof Things

Analytics

Exponential

Multiplier

Additive

Enabler

DigitalBusiness

Rev

enue

mod

elB

enef

it s

hare

Indi

rect

inco

me

subs

crip

tion

Tran

sact

ion

How you behave

Pre-emptive

Predictive

Proactive

Passive

What you sellContentServiceProductMateria

l

Who you sell to

Machine

Collective

Consumer

Business

ForeseeForesse new business model

EngageEngage customers& citizens

EmpowerEmpower operations & technology

ProtectProtect the digitalfootprint

Integrate, implement and operate Solutions & Services in the short-term, considering the strategic vision in the medium-long term

FEEP Protect Solutions

We manage risk by protecting our client´s critical assets, safeguarding the identity of our client´s digital footprint in a hyperconnected world.

• 360-degree cybersecurity: an end-to end response to global threats• Smart borders: Maximum efficiency and security for a global environment • Training in cybersecurity: training new professionals in cybersecurity, practicing with live ammo.• End to-end fraud management to protect the value of organizations• Advanced risk management that helps to protect the profitability of capital.• End to-end fraud management to protect the value of organizations

FEEP Engage Solutions

We develop interaction and personalization capabilities to enrich the customer experience and society through the transformation of traditional channels, the development of interactive channels and the orchestration of contact points.

Advanced Contact CentersBeyond efficiency: interaction with guaranteed satisfaction.

Excellent Sales forcesCommercial productivity compatible with great costumer experience.

Omnichannel experience: Adding consistency, simplicity and interaction to multiple channels.

Social mediaas a new research methodology to detect market and consumer insights and trends that will help us to improve customer experien-ce and add value to the business by attracting new customers and increasing loyalty.

Micro-segmented value proposition: A micro-segmented go-to-market strategy to increase sales and profitability.

360º

CLIENT

COMPREHENSION ENTREPRENEURSHIP

COLLABORATION

FEEDBACK

EXPERIENCEA COMPLETE OMNI-CHANNELMARKETING SOLUTION

KNOWLEDGE

SOCIAL

S

MOBILE

M

ANALYTICS

A

CLOUDVoice

Online

Physical Presence

IoTC

ACTION

DEVICES

COMMERCIALAGENT

PARTNER

POSKIOSKS

SOCIALMEDIA APP

PORTAL

CALL CENTER

Bolts24x7x365service andsales

Prediction andinteligence

Analytics

Omnichanneladding value

SocialContactCenter

Creating a motivatedteam, trained and

Qualified

In the

Moment ofTruth

Integrated in the

CustomerJourney

No back affice tasksthat can not be

automated

Increasedsales perexecutive

CSI / NPSimprovement

Increasedconversionrates

Opertioncostreduction

SMART ENERGY

More than 140 energy companies.

• More than 100 million Customers managed through Indra’s Commercial Systems. • More than 700 Power Plants are managed with Indra Solutions. • More than 50 Utility companies using Indra’s Grid Management Solutions.

AMERICAEcopetrol (Colombia)Cemig (Brazil)Elektro (Brazil)OSE (Uruguay)UTE (Uruguay)AES SUL (Brazil)Aguas de Hermosillo (Mexico)Aguas de Monterrey (Mexico)Cadafe (Venezuela)Hidrocapital (Venezuela)Disnorte-Dissur (Nicaragua) Electricaribe (Colombia) Eleval (Venezuela)Eletrobras (Brazil)Emdersa (Argentina)Epsa (Colombia)Grupo EMEL (Chile)Petrobras (Brazil) RGE (Brazil) Chevron (USA)AyA (Costa Rica)Aysa (Argentina)Sedapal (Peru)Sedalib (Peru)Electrodunas (Peru)Osinergmin (Peru)Sempra (USA)AES (Brazil)PetroPerú (Peru)PetroEcuador (Ecuador)

E&W Authority (Bahrain) Cepalco (Philippines)

MIDDLE EAST– ASIA – PACIFICOMeralco (Philippines)Maynilad (Philippines)Manila Water (Philippines)

Caltex (Australia)PNL (Indonesia) RAWEC (Saudi Arabia)

AFRICAONEE (Morocco)KPLC (Kenya)AES (Cameroon)EEPCO (Ethiopia)NCWSC (Kenya)KENGEN (kenya)UMEME (Uganda)ZESCO (Zambia)ZETDC (Zimbabwe)GECOL (Libya)ESKOM (South Africa)EDM (Mozambique)ECG (Ghana)

EUROPEGNF (Spain)Enel / Endesa (Italy / Spain)Enel Green Power (Spain)Viesgo (Spain / Hungary)Iberdrola (Spain / Portugal)ACEA (Italy)ENI ( Italy)EDP (Portugal)BP (Portugal)Canal Isabel II (Spain)Agbar (Spain)FCC Aqualia (Spain)SSE Grupo EDF (Slovakia)Grupo PP&L CEZ (Czech Republic / Romania)RWE (Czech Republic)Red Chisinau, Centru, Sud (Moldova)Eléctrica (Romania)EDA (Portugal)EDM (Portugal)GALP (Portugal)REPSOL (Spain / Portugal)Lafarge Energy (Switzerland)

Indra reserves the rightto modify thesespecifications withoutprior notice.

Avenida de Bruselas, 35 28108 AlcobendasMadrid (España)T + 34 91 480 50 00F + 34 91 480 50 80indracompany.com