SMART DIGITAL WORLD SMART EDUCATION · SMART DIGITAL WORLD SMART EDUCATION Steve Given Corporate...

SMART DIGITAL WORLD

SMART EDUCATION

Steve Given Corporate Solutions Technologist, Smart Campus and Healthcare Solutions

Mike Leeder Corporate Solutions Technologist, Smart Campus and Education Solutions

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SMART DIGITAL WORLD


1 Competing for a Shrinking Student Population

Providing Superior Learning Experiences and Student Outcomes

Communications with Students and Parents

$ Managing Costs and Complexity

Campus Safety and Security

CHALLENGES AND DRIVERS

LOWER AND HIGHER EDUCATION


SMART EDUCATION SOLUTIONS

Parent

Engagement &

Notification

User

Proximity

Apps

Smart

Buildings and

Campus

Smart

Onboarding

Innovative

Application

Development

Distance

Learning


SMART CAMPUS SOLUTION

IMPROVE CAMPUS SAFETY AND COMMUNICATIONS

Mobility

Video Surveillance

Access Control

Situational Awareness

Notification

Paging and Intercom

Avaya Solution Partners

Challenges

Managing student and staff safety, anytime, anywhere

Cost of disjoint, aging building systems

Solution

Avaya’s Full Stack

Best in class ecosystem partners

Open, scalable and cost effective SIP and multicast network

One integrated solution to learn and operate


SMART CAMPUS SOLUTION

FOLLOWS STANDARD EMERGENCY PLANNING MODEL

Risk assessment

Drills and communication / security systems

Accessibility, mobility &

reachability

Monitor, access and notification

Avaya Smart Campus Solution: Improved Situational Awareness


A COMPREHENSIVE END-TO-END SOLUTION

COLLABORATIVE COMMUNICATIONS

Mobility Collaboration Services

SMART ENDPOINT DEVICES

Paging & Intercom School Security Bells, Alarms & Notifications

COMMUNICATIONS CORE

Avaya IP Office Avaya Networking Avaya Aura

Enhanced communications for effectively managing emergencies

Immediate access to critical situational information

Fully integrated end-to-end solution including: building access control, priority communication and emergency management

Flexible and scalable deployment models for schools of all sizes

Simple management, reusing of current infrastructure


FLEXIBLE DEPLOYMENT OPTIONS

CAMPUSES OF ALL SIZES

Small campus or small multi-site Up to 3000 extensions, 150 sites (IP Office 10.0) Local management and monitoring ERS based networking

Large campus or large multi-site Up to 350,000 SIP endpoints, 250,000 users and

250 sites (Aura 7.0) Centralized management ERS and VSP/Fabric based networking

Midmarket Core

Ethernet Routing Switch

WLAN 9100

Enterprise Core

WLAN 9100 Virtual Services Platform / Fabric

Ethernet Routing Switch

Smart PoE Endpoints


SMART CAMPUS FOR EDUCATION

EXAMPLE

Gym

Library

Office

Hall

101 102 104

105 107

SIP Audio Alerter

IP Office ERS Switches (e.g. ERS 4800)

Bell Scheduler

106

Emergency Call Button

Phone

Phone

Avaya Communicator

Softclient

Main Entrance

Video Door Controller

Audio Door Controller

Rear Door

SIP Ceiling Speakers

Legacy Analog

Speakers

Outdoor SIP Loud Speaker

Hidden Emergency

Button

SIP Video Surveillance

Avaya Mobile Apps


MOBILE ALERTING AND COMMUNICATION

Door Controllers

Emergency Button Notification

PC and Mobile Instant Messages

Paging and Alerting

Avaya Mobile

App

for IP Office

Manage communications

and emergencies from

mobile devices Emergency Activation and

Announcements

Broadcast

Messaging

Emergency

Soft Button

Door Access

Control


SPEECH INTELLIGIBILITY

WIDEBAND (G.722) PAGING

“Naturalness”

STI-PA

Speech Transmission Index

For Public Address

Wider speech bandwidth for better voice quality

Speech clarity and intelligibility, especially in noisy environments

Superior to narrowband (G.711) IP or analog speakers


FLEXIBILITY AND SCALABILITY

AVAYA SIP AND MULTICAST

Fabric Connect / Networking

IP Office

SIP / RTP

IP Multicast of RTP Stream

Group Page

Two-way, hands-free SIP

Group, Multicast and Legacy paging

Massively Scalable with Avaya Aura and Fabric Connect

SIP and Group Paging

Adaptation to Legacy Paging

Multicast Paging

Zones

Multicast Paging

Zones


AVAYA NETWORKING

SECURE NETWORK ACCESS, ENABLE VISITING STUDENTS

Secure Network Access, Enable Visiting Students

Avaya Fabric Connect, WLAN 9100, Identity Engines

Segmented applications & traffic • Provision users/devices instantly • Application control

LMS, SIS,…

Students WLAN 9100 IDE

Visiting Student / Faculty

Classrooms

Internet

Student

Zone

Staff

Zone

UC

Zone Security

Zone

Fabric Connect


IP VIDEO SURVEILLANCE

THE BEST SOLUTION FOR IP MULTICAST VIDEO

Avaya Fabric Connect

Simple Single Protocol

Ease of Configuration Edge provisioning - no need to touch core

Lightning Fast Recovery Sub-second recovery <200 ms

Massive Scaling Support for tens of thousands of cameras

Predictable Performance Eliminates CPU spikes

Secure Traffic Separation One network for all your services

Addressing all requirements and deployment scenarios with one network

configuration for all use cases

Avaya Lab Tested

Always-On Video Feeds and Notifications


SIP ENABLED VIDEO SURVEILLANCE

ENABLING “INTERNET OF THINGS” INTERACTIONS

SIP Invite, SIP Events Non-SIP (IoT) Events • Motion Detection • Audio Detection • Push Button • Device Tampering

SIP Initiated Outcomes • SIP Invite / Calls • SIP Event Notification • Group Paging • SIP Relay Control (e.g.

lock door)

SIP Endpoints


SMART CAMPUS EXAMPLE

LOCKDOWN

A video surveillance trigger alerts staff of a potential forced entry

Video Motion Alarm. Office staff views video

feed to assess the situation



LOCKDOWN

Office staff call Emergency Services

Emergency services is contacted to report

the incident

PSAP



LOCKDOWN

An alert is sent to key individuals

Principal is informed via a call to their

Avaya Communicator Mobile Apps



LOCKDOWN

Real-time situational analysis

Principal analyzes the situation using a video

feed on their smartphone



LOCKDOWN

Initiate Emergency Response - Lockdown

Principal activates “School Lockdown” by

dialing Lockdown extension and secure

activation code



LOCKDOWN

Visual Notifications

Strobe lights display a specific

“Lockdown” flash pattern



LOCKDOWN

Priority page on phones and speakers

Priority Page: “This is the Office. The school is activating

a protective procedure. We are now moving to Lockdown mode.

Please secure classrooms and acknowledge.”



LOCKDOWN

Staff silently remain in constant communication and monitor status

Teachers quietly report student status to the principal and office

staff with Broadcast Instant Messaging groups



LOCKDOWN

Mass notification of emergency status

Office sends a Lockdown notification to parents and

school authorities via email, SMS, & calls



LOCKDOWN

Monitor for arrival of Emergency Responders

Staff monitor video surveillance feeds to

see when the first responders arrive



LOCKDOWN

Unlock door for Emergency Responders

Two-way video validates the first

responder’s identity; door is remotely

unlocked.

Two-way video validates the first

responder’s identity; door is remotely

unlocked.



LOCKDOWN

Activate All Clear

Principal dials Deactivation code; “All clear”

notification played on all speakers and

phones



LOCKDOWN

Notify Parents and School Board Authorities

Essential outside contacts notified via email, SMS, &

calls that normal operations have resumed


EMERGENCY CALL

ON-SITE NOTIFICATION

Challenge: When an Emergency Call is made….

Does anyone know?

Which phone made the call?

Can local staff and emergency responders locate the caller?

Do they have real-time situational data, such as maps and video?


ON-SITE EMERGENCY NOTIFICATIONS

USE CASE

1

PSTN

PSAP 2

3

4

Main Office or

Campus Security

ERS

IP Office

PC Notification

(Pop-up, Audible Alarm)

1. User dial an Emergency

Call (e.g. 911)

2. Call is routed to PSAP

3. UC System sends

notification to the Sentry

On-Site Notification Server

4. Office staff are

immediately notified of the

emergency call vi pop-up

and Audible Alarm


GEO-FENCING AND SURVEILLANCE

STUDENT SAFETY

Emergency Response

Student in “unsafe” geo-fenced zone detected with beacons / WLAN 9100 AP

Alert generated to Teacher’s mobile with video feed; IP Office Server picks alert from Beacons server

Emergency Response using Smart Campus endpoints and procedures

Un-Safe Zone

WLAN 9100 Geo-fence Un-safe

Zone Detection

IP Server (Beacons + IP Office) Proximity

Detection

Video Surveillance

1

2

4 3

Alert with Video Feed URL

Trigger Emergency Response


SMART ON-BOARDING

COMPETE EFFECTIVELY FOR SHRINKING POOL OF STUDENTS

Avaya Experience Portal, Avaya Aura Contact Center, POM


SMART ON-BOARDING

USE CASE

1

Scopia Online Class

2

3

4

Student

Email

Registration Web Page

Confirmation Email

Scopia Online Course


DISTANCE LEARNING

REACH MORE STUDENTS WITH IMMERSIVE ONLINE LEARNING

Avaya Scopia, Web Collaboration

EASY Easy to use. No learning curve

Affordable On-premise or hosted

options

ACCESS Video

endpoints, desktops, mobiles

Immersive Scopia video, web and mobile collaboration


NEW SCOPIA STREAMING AND RECORDING

FLEXIBILITY AND SCALE

All in one Appliance

– Up to 10 concurrent captures @ 1080p

– Up to 1,500 live viewers (Live Streaming)

– Up to 400 concurrent playback (VOD)

Distributed Servers

– Flexible CDN

– Build your own private CDN

– Use a 3rd party CDN (Highwinds)

– Or both (hybrid)

– Best scalability in the market

– Up to 100,000 live viewers


BUILDING REAL-TIME COMMUNICATION APPLICATIONS

RAPIDLY DEVELOP AND DEPLOY

Avaya Breeze, Avaya Snapp Store

Orchestrate interactions between

people, media, devices and events

Event-Driven Outcomes

Business

Events

Emergency Alert

Social Media

Fraud Detection

Inbound Call

Shortage SMS text

Video

Avaya Breeze

Context Resource Assignment

Email

Speech analytics

WebRTC

Team Formation

Multi-channel broadcast

Contact Intercept

Workflow

People,

Media, Devices


DYNAMIC TEAM FORMATION

RAPID TEAM CREATION, SITUATIONAL ANALYSIS

Campus Security

Avaya Breeze

Dynamic Team Formation Application

Avaya Scopia

1

Emergency Alarm Notification

(SIP) Select Emergency Response Team

SMS and Email Notifications with Scopia Link

Join Scopia Video Conference

Present video stream in Scopia conference

2

3 3

4 4 5

Police First Aid Team


PROACTIVELY ASSIST AT-RISK STUDENTS

BETTER STUDENT OUTCOMES

Avaya Proactive Outreach Manager, Avaya Breeze

Analytics Snap-In with a

proactive outreach

communication system

At-Risk Students

data

Live personnel (only as needed)

Voice

Text

E Mail Access data output from

student analysis tools

Contact student by email, voice,

text

Send a reminder to meet with their

TA

SIP

Proactive

Outreach

Manager


AUTOMATED ALERTS AND NOTIFICATIONS

QUICKLY SEND IMPORTANT MULTI-CHANNEL MESSAGES

Mass Notification Solution

Notifications & Alerts:

Emergency notifications

Student, Parent and Staff Alerts

Reminders of upcoming events

Email

Text

Voice Messages, Instant

Conference

Pagers

Avaya Notification Solution / Breeze

Multiple Channels

SMS

Email

IP Phone Broadcast

Voice (TTS)

Instant Conference


PARENT ENGAGEMENT

USE CASE

Avaya Aura® Avaya

Notification Solution

Initiate Lockdown Drill

Report and Manage Lockdown

Resolution and All Clear

Notify Staff, Students and Parents

Voice 1

2

3

4

4

4


AVAYA NOTIFICATION SOLTUION

MESSAGE FORMAT

Avaya Notification Solution – Message Format

1.Text Message Subject

2.Text Message Body

3.Audio Message

4. Save


1 Competing for a Shrinking Student Population

Smart On-Boarding, Proactive Student Management

Providing Superior Learning Experiences and Student Outcomes

Distance Learning, Immersive Web and Video, User Proximity

Communications with Students and Parents

Proactive Student Management, Avaya Notification System

$ Managing Costs and Complexity

Simplified Networking, Avaya Breeze Apps

Campus Safety and Security

Smart Campus Solution, On-Site Notification, Video Surveillance, User Proximity

SMART EDUCATION SOLUTIONS

Visit Our Smart City

6:30pm 9:00pm

Monday, April 4

7:00am 8:30am

12:15pm 1:30pm

Tuesday, April 5

7:00am 8:30am

12:15pm 1:30pm

6:00pm 8:00pm

Wednesday, April 6

7:00am 8:30am

(Expo closes after

breakfast)

Thursday, April 7

Expo Hours

Complete your survey at the end of the session in the Mobile App

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✓


AVAYA NOTIFICATION SOLTUION

NOTIFICATION SCENARIOS

Avaya Notification Solution – Message Format

Email Text Notification Scenarios


VISIT THE SMART EDUCATION DEMO BOOTH

Parent

Engagement &

Notification

User Locality

Apps

Smart

Campus

Solution

Smart

On Boarding

Avaya

Breeze

Dynamic

Team

Formation

Distance

Learning

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