Co-design Workshop Edinburgh

27 April 2011

ReminderSmart Cities is...A network of North Sea e-Government leaders

• transformational e-Government Strategies aiming to • deliver innovative and excellent public services with • documented improved quality of life and enhanced competitiveness

With an academic and research network to support and helpUsing processes of co-design supporting e-services development

Creating• A transferable methodology• customer-centred, personalised, information-rich and geolocated

services • co-designing new customer services, wireless applications and

strategies for take-up and multi-channelling.

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Political interest in co-design

Groningen’s Mayor Peter Rehwinkel:

“ to enrol customers in co-design of

services… to lower costs of failure”

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Co-design in Smart Cities

Wide range of meaningsWho’s involvedTools & techniquesSome lessons

What does ‘co-design’ mean?

Concrete work with another partner » ie more than information sharing

A change in mindset» moving from what the technological

developments can do, to what the stakeholders want

A wholesale change in service design» a transformation of services involving working

with end users (or agencies that work with them)

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Who is involvedTypes of involvement: Horizontal

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Working with colleaguesSmart Cities partners

Neighbouring municipalities

Ties with language in project objectives

Who is involvedTypes of involvement: Vertical

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Working with stakeholdersOther departments

SuppliersAgenciesCitizens

Stakeholder involvement can be legally required

Tools & techniques

Meetings WorkshopsFocus groupsSurveys as alternative to focus group

• Mass survey of needs• On specific issues

Stakeholder meetingsProcess mapping / customer journey mappingAteliers

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Some issues & lessons

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• Think about related terms» Mainstreaming, citizen engagement,

participation, knowledge management

• Organisational maturity» ‘Know thyself’

• Requirement for long term, trust-based relationships

» Its not a one night stand (or a solitary activity)

• Communication & sharing• Case studies• Reports• Workshop

Today is about…

Using the results… …and learning more

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