Smart Chute-ing for Efficiency by Velasquez & Olsen
1
≥ KEY BENEFITS • Smart chutes check in items 12.3% faster vs. manual discharge. • Materials are instantly checked in and removed from patron accounts. • Fines are assessed immediately. • All library materials are discharged into one tub. • Most materials are handled one time; Tub to shelving cart. • Items can be sorted and shelved more quickly; Available to other patrons sooner. • Receipt printout shows all errors & exceptions. • Smart chutes discharge 24 hours a day; No need to backdate in the morning. • No change for patrons when returning materials. • Customer service issues are reduced (i.e. maximum number of items checked out). DRAWBACKS • Some shiny/metallic covers do not discharge. • Items with missing parts are discharged from patron records. • Before library holidays, it is more efficient to turn off the smart chute and discharge materials manually. • With an “unreadable tag” exception, it is faster to manually discharge all A/V and shiny covers to find item. • The software needs to be restarted periodically to reset the system. • Larger branch libraries could find smart chutes overwhelming; Should consider a sorter. CHALLENGES • Multi-disc A/V or items with RFID stingrays may not get discharged. • Items without RFID tags or broken tags do not get discharged. • Items can be discharged without being physically returned; Creates potential target for thieves. • May increase number of claims return. Interior Smart Chute Exterior Smart Chute Shelving Carts Sorting Carts Height Adjustable Processing Stations Interior Book Drop Exterior Book Drop Shelving Carts Sorting Carts Processing Stations Workflow Before Workflow After SMART CHUTE -ING FOR EFFICIENCY BEFORE AFTER To Library Floor To Staff Room To Outside To Library Floor To Staff Room To Outside Interconncect Box: •RFID Reader •Power Supply •AC-Line Chute with RFID Antenna Receipt Printer Keyboard Touch-Screen Monitor CPU w/ SelfCheck Software SelfCheck Software Screen-Shot SelfCheck Exception Type SIP Alert Terminology Hold in this Library Hold for this library Transit hold Hold for another branch Transit Send to another branch Security Set Failed RFID tag not secured Check-in Refused Item Assumed Lost Unreadable Tag RFID tag not read Exceptions Receipt To Private Office To Private Office To WC Terry Velasquez, Shawnee Branch Manager [email protected] Michelle Olsen, Circulation Manager [email protected]
-
Upload
gwen-lehman -
Category
Documents
-
view
894 -
download
0
description
Poster session handout presented at the 2013 Kansas Library Conference by Terry Velasquez & Michelle Olsen
Transcript of Smart Chute-ing for Efficiency by Velasquez & Olsen
≥≥
KEY BENEFITS
• Smart chutes check in items 12.3% faster vs. manual discharge.
• Materials are instantly checked in and removed from patron accounts.
• Fines are assessed immediately.
• All library materials are discharged into one tub.
• Most materials are handled one time; Tub to shelving cart.
• Items can be sorted and shelved more quickly; Available to other patrons sooner.
• Receipt printout shows all errors & exceptions.
• Smart chutes discharge 24 hours a day; No need to backdate in the morning.
• No change for patrons when returning materials.
• Customer service issues are reduced (i.e. maximum number of items checked out).
DRAWBACKS
• Some shiny/metallic covers do not discharge.• Items with missing parts are discharged from patron records.• Before library holidays, it is more efficient to turn off the smart
chute and discharge materials manually. • With an “unreadable tag” exception, it is faster to manually
discharge all A/V and shiny covers to find item.• The software needs to be restarted periodically to reset the
system.• Larger branch libraries could find smart chutes overwhelming;
Should consider a sorter.
CHALLENGES
• Multi-disc A/V or items with RFID stingrays may not get discharged.
• Items without RFID tags or broken tags do not get discharged.• Items can be discharged without being physically returned;
Creates potential target for thieves. • May increase number of claims return.
Interior Smart Chute
Exterior Smart Chute
Shelving Carts
Sorting Carts
Height AdjustableProcessing Stations
Interior Book Drop
Exterior Book Drop
Shelving Carts
Sorting Carts
Processing Stations
Workflow Before
Workflow After
S M A R T C H U T E - I N G F O R E F F I C I E N C YB
EF
OR
E
AF
TE
R
To Library Floor
To Staff Room
To Outside
To Library Floor
To Staff Room
To Outside
Interconncect Box:•RFID Reader•Power Supply•AC-Line
Chute with RFID
Antenna Receipt Printer Keyboard
Touch-Screen Monitor
CPU w/SelfCheck Software
SelfCheck Software Screen-Shot
SelfCheck Exception Type
SIP Alert Terminology
Hold in this Library Hold for this library
Transit hold Hold for another branch
Transit Send to another branch
Security Set Failed RFID tag not secured
Check-in Refused Item Assumed Lost
Unreadable Tag RFID tag not read
Exceptions Receipt
To Private Office
To Private Office
To WC
Terry Velasquez, Shawnee Branch [email protected]
Michelle Olsen, Circulation [email protected]
