Smart Alerts Using Cucm V 1.4
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Transcript of Smart Alerts Using Cucm V 1.4
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WHITE PAPER
Parsec Technologies Pvt. Ltd.
348 Udyog Vihar Phase-II, Gurgaon-122016,India
Ph: +91-124-4502000, Fax: +91-124-4002503
Web : www.parsec-tech.com, Email : [email protected]
SMART SECURITY ALERTS USING YOUR CALL MANAGER
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Preface
Security Today
10 Essentials Of A Smart Security Alert Communication System
1. System Availability:
2. Quick Delivery:
3. Multi-Lingual:
4. Multi-Mode:
5. Bulk Instantaneous Delivery:
6. Selective Delivery:
7. Method Of Delivery:
8.MITIGATION PLAN:
This white paper is especially targeted towards enterprises and organizations which have already Call Manager
i.e. CUCM deployed in their premises.
With an additional modest investment, this initial wise investment can be very effectively leveraged to use the
power of your IP communication infrastructure to be able to set up a highly responsive and flexible security
alert system in your organization.
In India today, physical security and disasters mitigation plans have become
absolutely necessary- especially in the metros which have been recently been in the
radar of trouble-makers, Corporates and large organizations need to have a
security system which is dependable and is able to send the right information, with
a high degree of accuracy in a way that is fail safe and yet does not cause an undue
alarm or disorderly evacuation. Also it is important to have the ability to have a
calibrated or tiered alert system-not a system which just sends a loud siren off.
So the system should be such that RIGHT information should reach the RIGHT
people in the RIGHT TIME with the RIGHT level of alert escalation along with the RIGHT mitigation
advice/plans.
It should continue to work in an emergency /disaster environment (remember your
GSM traffic gets choked up at the 1st whiff of disaster or alarm-just when you want it! Also GSM don’t work in
basements and blind spots).
It should have quick delivery – from the first alert to reaching the message across to the
chosen/all employees should not take more than a few seconds.
The messages-text and voice- should be multi-lingual- particularly when there are blue
collared workers in your organization.
Such broadcast message should be available simultaneously on PCs, IP phones and mobiles-
even blackberry.
It should have mass/bulk message delivery capacity. It should have also
reliable delivery- anything less than 99% message delivery is obviously in-adequate.
It should have selective delivery capacity-you do
not want to create panic across all buildings where maybe only a few
buildings need mass or orderly evacuation.
It should be not be loud and create general panic.
An alert it self is insufficient without follow up
instructions and orderly execution. In other words Alerts should always be
accompanied by exit plans and instructions.
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9. Reach Across Enterprise :
10. Overrides :
Solutions Available
It should reach all places, not only office
desks but also the lift man, the basement car park etc.
It should over-ride normal phone communication
during the broadcast.
All these functionalities can be delivered by your Cisco UC system! It
would require modest upgrades in loading applications and also some
system integration (integration with SMS etc) .
Now lets compare the various alert communication systems that you have at your disposal.
Capability
g
Mode of Delivery
i
Reliability Speed of Delivery
Accuracy of Deliverability
Pre-Configured Messages
Help Notices,
Exit Plans
Multi-Lingual Message And Help Advises
And Plan Delivery
Select Delivery
SMS Delivery (Through PC)
First to fail in case of network traffic
Quick delivery not possible when there is high traffic
Often SMS get lost if delivered in bulk.
Possible Not possible Cumbersome Possible
PA System Reliable as it is a separate add on system with wiring and all.
Fast Fast Only pre-recorded voice can be played –no text
Not possible Only voice advise-no map or exit plans
Possible but noise can carry shrillness and volume quality changes according to distance.
Office Email Reliable in delivery, but view not guaranteed.
Not always quick enough
Accurate Possible Possible Possible Possible
Office EPABX & Normal TDM Phones
Reliable Back to back calling. Highly time consuming
Accurate Not Possible Not possible Not possible Individual phoning up
CUCM with IPTs Through office LAN-so secure delivery and no congestion
Automated delivery-preconfigured messages can speeden up things
Highly accurate Sample messages can be pre-written and flashed across saving valuable time
Can be made available on each IPT screen
Help notices can be made available in English and regional languages
Simple drop down menu selection of department, wings or floors make select delivery fast and accurate
Feature Benefit
Preconfigured messages can be sent by admin
Immediate message delivery- just select and click and there can be instant delivery across the organization
Hoot and shout feature Messages can be accompanied with hooter buzz or light indication or both or none depending upon the type of escalation-ensuring that the right amount of flagging is done depending upon the severity. So it does not have the loudness and disruptive quality of a PA announcement but is not as un-obtrusive and silent as an email –best part is this wide array of configuration option makes it a handy broadcast tool
Solution Outline
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Thus you can see that a command & control station, if necessary located outside the physical
premises of the organization, can assist, guide and direct people towards timely and select
information dissemination, in a language they understand and not creating all round panic and
stampede. Additionally, exit maps and staircase plans can be displayed to facilitate organized exits.
All this can be done with modest investments in applications which are already certified by Cisco
towards interoperability in Cisco’s labs.
This proposed solution contains various application sub modules. The following will give an idea of the components of the
entire solution.
Text messaging Voice messaging
MARS Broadcast MARS Digital Album MARS Visitor Verification
Solution Components/BOM
g
g g
g g g
MARS Messaging
Feature Benefit
Multiple channel of message delivery-PC SMS and IPT phone-in any combination as chosen by Security/Admin head-depending upon nature of exigency
Completely fail safe delivery- it ensures that message delivery can be done in multiple mode-and the person can be reached if he is outside the office, in his seat or in the cafeteria-and yet not consuming bedlam which a PA system can do
Mass delivery of message in text format –prerecorded voice format and in multiple languages
Shop floor people can be alerted in a language that they understand –text and voice. Both type of messages can be delivered to selected recipients or to all the configured end points. Also GSM end points are taken care of for text messaging.
Select message delivery Unlike PA systems which can alert only a floor or a building, here a combo message delivery can be sent to not only sections, buildings or floors – but to select people –say for instance the security officer in each floor
Content delivery This is most distinct feature- it is not enough just to say get out unless it is accompanied by an exit route map. Most Cisco IPTs support graphics and therefore exit route maps can be pushed to the phones thereby assisting orderly with-drawl. Also IP enabled LCD displays can also be configured.
Visitor verification In normal times the general security demands that any visitor coming to a facility should be either authorized or verified. This allows the visitor to be verified by the intended recipient by sending the image to the IP phone. With action buttons on the phone the recipient can allow, wait, reject or send any other custom information to the security desk.
ALL INFORMATION CONTAINED IN THIS PRESENTATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. PARSEC SHALL NOT BE LIABLE TO CLIENT OR TO ANY OTHER
ENTITY OR INDIVIDUAL FOR ANY LOSS OF PROFITS, REVENUES, TRADES, DATA OR FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL LOSS OR
DAMAGE OF ANY NATURE ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF PARSEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. PARSEC AND ITS AFFILIATES
SHALL HAVE NO LIABILITY IN TORT, CONTRACT OR OTHERWISE TO CLIENT AND/OR ANY THIRD PARTY.
All the names are registered trademarks of their respective owners. All content is copyright © 2008 Parsec Technologies. Pvt. Ltd. All rights reserved
Website : www.parsec-tech.com, Email : [email protected], Tel :+91 - 124 - 4502000, Fax : +91 - 124 - 4002503
*This solution works best when they are interoperable with other related solutions.