Small Business BC Retail Distribution-11Sept2013
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Retail Distribution
move your product line to market
Small Business BCGerry Spitzner | retailSOS.ca
September 11, 2013
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Thoughtstarters
Purchasing methods
Distribution
Product
Preparation
Presentation
retailSOS.ca | Gerry Spitzner 2
Roadmap
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Help you with insights for creating, engaging and keeping your retail customer.
An approach to dealing with crazy busy customers.
Inputs, outputs and outcomes for your business plan and your sales/marketing plan.
Answer your questions.
retailSOS.ca | Gerry Spitzner 3
My Goal for you today is...
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Why retailers buy How to approach retailers What retail buyers look for in suppliers What retail buyers look for in a product Retail pricing and merchandising Retail distribution and logistics channels Your sales and marketing plan
retailSOS.ca | Gerry Spitzner 4
Learning Objectives
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POS = point of sale
POP = point of purchase
WMS = warehouse mgmt system
SKU = stock keeping unit
MOM = minimum order multiple
CPG = consumer package good
retailSOS.ca | Gerry Spitzner 5
Acronyms
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IND = independent retailer
UPC = universal product code
QR = quick response code
PO = purchase order
GMROI = Gross Margin Return On Investment
CRM = Customer Relationship Management
retailSOS.ca | Gerry Spitzner 6
Acronyms
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EDI = Electronic Data Interchange
EFT = Electronic Funds Transfer
EDLP = Everyday Low Pricing
OTB = Open-to-Buy
POG = Plan-o-gram
RDA = Retail Display Allowance
retailSOS.ca | Gerry Spitzner 7
Acronyms
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Thought startersHow retailers think…
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The 4 P’s of marketing◦Product, Price, Place and Position
7 P formula for marketing success◦Promotion, Productivity and “Profit-
unities”
How will this product generate incremental sales for me? And repeat.
retailSOS.ca | Gerry Spitzner 9
Thoughtstarters
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What’s the difference between your customers and your
consumers ?
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Thoughtstarters
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Have you ever had buyers remorse?
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Thought starters
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Show me the value; or I’ll show you the door.
What is value in the 21st century?
◦ Value is a function of the bundle of perceived benefits offered at a given price.
◦ Sell the ‘applied’ benefits of the benefit you and your product offer. Develop your value proposition.
◦ Prospective customers should be able to visualize exactly what value you could bring their organization.
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Important insight #1
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How to sell or why retailers buy; which do you prefer to learn?
Who are people more likely to believe; themselves or you?
Who is better at closing the sale; your potential retail customer or you?
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Important insight #2
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Why they buyTaking a look at the initial purchasing process from the buyer’s perspective offers invaluable insight to consider in your own selling process.
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Profit; make money and/or save time
Want products that turn over at a price that will make them money
Want to know the repeat purchase potential, and can it be replenished quickly and reliably.
How often can the process be repeated?
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Why they buy
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How can I keep my customers in the store longer?◦Increases the average sale per customer
Look at products through the eyes of consumers to meet leading trends
◦Increased impulse sales = increased average sale per customer
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Why they buy
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How to approach retailers
Do you sometimes wish you could just read your buyer’s mind?
Ask; don’t tell.
Stop ‘selling’ and help your customers buy.
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Top line sales and cash flow
Customer traffic
Customer profitability
Staff productivity
Return on investment; ROI
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What are retailers thinking about?
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Inventory is one of the top two controllable assets in the business.
Do we really need that?
◦ does your product fit my current market mix,
◦ do I have the space to merchandise it,
◦ do I have the cash flow (money) to pay for it?
◦ What happens if I’m stuck with it?
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What are retailers thinking about?
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Inventory is the retail gamble
It’s easy to turn cash into inventory...the challenge is to turn inventory into cash.
Help me move it; and promote it.
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What are retailers thinking about?
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Make your presentation in terms of the retailer, your customer.
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How to approach retailers
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How they benefit, how they profit, and how they produce will
provide value.
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How to approach retailers
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The approach to IND’s and Banners is different than approach to chain...
Chain retailers like to act like small retailers
IND and Banner retailers look for products not in chains
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How to approach retailers
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Make yourself irresistible to crazy-busy buyers and
customers...
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How to approach retailers
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1. Complexity and information overload brings them to a screeching halt.
2. They subscribe to the “ If it ain’t broke, don’t fix it “ philosophy.
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Crazy busy buyers
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3. They think making risky decisions is career inhibiting. Especially at chain retailers.
4. Most of their options seem like near clones of one another.
5. Not tolerant of stupidity or incompetence in other people.
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Crazy busy buyers
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Focus on Challenges
Share Outcomes
Engage in Conversation
Suggest Next Steps
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Selling to Crazy Busy People
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Keep things simple
Demonstrate strong biz case
Minimize the risk
Prepare, prepare, prepare
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Selling to Crazy Busy People
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What retail buyers look for in suppliers
In addition to mentally preparing for the meeting, here's a list of some of the things a retail buyer may expect to see at your presentation.
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What your biz background is Your Financial means Number of years in business Geographical limitations
◦ What area can you physically cover and ship to?
Always remember, while you are qualifying them; they are qualifying you. Know, like, trust.
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What buyers look for in suppliers
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Do not expect the retail buyer to know everything about the product category.
◦Come in with some facts & market research.
◦Sales trends in the category, consumer research.
◦Trend watching; help me with what’s hot.
◦Tell me about something new or up and coming.
◦What’s happening in the marketplace?
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What buyers look for in suppliers
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You need to know my customers.
I do.
Do your market research ahead of meeting me then ask me about my market & customers
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What buyers look for in suppliers
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I need to know your advertising and promotions plan.
How will you educate my customers about your product and get them to try it?
I don't have these answers for your product; you do. Or you should.
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What buyers look for in suppliers
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Can you replenish quickly; do you have a solid supply chain?
Speed to market is just as important (if not MORE important) than the shelf price or cost of an item.
Your supply chain to the MFR. becomes part of my supply chain and I care what it is.
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What buyers look for in suppliers
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Objections and roadblocks
◦Objections are signposts that lead you step-by-step toward closing the sale.
Understand your customers situation◦Help me move product and make money;
frame your sale this way.
◦The buyer is dealing with limited shelf space
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What sellers ought to do
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Shop the store ahead of time.
Understand strategic positioning of the store.
Keep things simple; make your presentation short and snappy.
Don’t show everything you have at once. Too many choices confuses the buyer.
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What sellers ought to do
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The answer is no...
◦If they feel pressure from you
◦If they feel like you're trying too hard to be liked
◦If they don't think you understand their business
◦If they think you’re focused on what’s in it for you
◦If they get overwhelmed by what you're saying
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Important Insight #3
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What buyers look for in a product What you say and how you deliver your “pitch” will make all the difference...
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Where else are you selling this product?◦What makes it sell? ◦What problem does it solve?
I need to know why your product will be wanted by my customers.◦Is there a “market match” to my market?◦What does it ultimately help my
customers achieve?retailSOS.ca | Gerry Spitzner 39
What buyers look for in a product
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Is there a need or a market?
Or both?
A need alone does not = a market; desire does.
Desire is the sweet spot where the market is.
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What buyers look for in a product
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Push or pull product?
What is the barrier to entry?
Is your product future proof?
What is the life cycle of product?
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What buyers look for in a product
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Taste, health, ingredients, appearance, sustainability, preparation, packaging, customer value...etc etc.
All buyers do things for their own reasons, figure out what the buyer wants and then provide it for them.
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What buyers look for in a product
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Must be easily understood by store staff and consumers.
How & Who will educate my customers?
What retail price can I get for this product?
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What buyers look for in a product
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A retailer’s shelf space is their commodity.
Add interest and ‘excitement’ to their stores with new products and value.
Will this item make my store more appealing?
Will it add to my average sale per customer?
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What buyers look for in a product
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The retail pricing approach depends on the product and the buyer.
Some look at product first; ◦then see if they can ‘carry’ the price
Others look at cost first; ◦they are judging what the selling price
would be and if a fit to their market or match in a category.
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What buyers look for in a product
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Pricing and Merchandising
Setting the right price for your products and services requires balancing merchandising, pricing, placement, packaging, and promotion.
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Know your competition
Do not compromise on your price
Know your taxes; PST/GST/Tariffs
Wholesaler upcharges
Brokers fees
Include all your costs
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Setting Your Cost for Retail
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Mark up & margin. What’s the difference?
All of these terms often get confused in the conversation...◦Gross profit percent; GP%
◦Gross profit dollars; GP$
◦Gross margin percent; GM%
◦Gross margin dollars; GM$
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Setting Retail Shelf Prices
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Tamper proof packaging
Display racks and trays
Display packages with a window
Off shelf areas for new mix
Must fit on shelf in section or category it is going to be merchandised in
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How to deal with merchandising
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Plan-o-grams & compliance Package size/dimensions Photos UPC code UPC code that stays on package Effective packaging worthy of shelf space
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How to deal with merchandising
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Retail Distribution & Logistics Channels
Retail distribution channels consist of some combination of producers or manufacturers, agents or brokers, wholesalers or distributors, transportation, importers, and retailers.
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Three main supply chain channels...◦What is your cost to ship to your
customer?
Wholesalers
Direct Store Delivery; DSD
Self Distributors; Chain
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Retail logistics channels
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Department stores
Mass & Big Box
Specialty & Discount
Catalogue & Internet
Grocery & Drug Stores
Convenience stores
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Retail distribution categories
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Within each retail category; 3 types◦Chain
◦Banner stores
◦Independent stores
Who exactly is your ideal customer?◦Who is your end consumer?
◦Where and why does he or she buy?
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Retail distribution channels
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Is the product WMS friendly?
Case and product UPC
Dealing with concealed damages
Case pack; smaller MOM’s?
Logistics or transportation charges; how are they determined?
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In the Logistics Channel
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Consider using a professional agent, broker or wholesaler.
◦ When you don’t have your own sales team or sales is not your strong point .
◦ There is a cost; however they have connections and already established relationships.
◦ Some wholesalers have their own sales dept. that you may be able to “tap into” for representation.
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Retail reps
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Your Sales & Marketing Plan
A successful marketing plan doesn't have to be complex or lengthy, but should contain enough information to help you establish, direct and coordinate your marketing efforts.
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Endure long receivable cycle
Provide dating
Provide prompt pay discount
Payment by credit card
Even risk not being paid
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Be Prepared to:
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Provide a listing allowance
Prepay freight; delivery to door
Clear up damages and returns
Have a plan for recall
Sign a vendor agreement
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Be Prepared to:
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Use a wholesaler or broker that specializes in your product category
Referrals are the way to go
Value in a short term incentive
Becoming the retailer & go online
The use of online business media
Carefully consider consignment
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Consider
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There is a stumbling block...for importers.
National chain retailers have their own import department.
Why do they need you?
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Consider
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What now?Now what or what now? …
Your outlook is a matter of your positive attitude and willingness to help.
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Confidence is the #1 factor ◦ in determining what, from who and where
retailers buy...
Quality is #2,
Service is #3
Selection is #4
and Price is #5
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Important insight #4
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How can you?...
Help them make money
Save them time
Make them feel safe
Make them feel special
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Stepping Stones
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Just because you are new, doesn’t mean you are not worth the chance.
Retailers need new mix to create, engage and keep customers.
Increase impulse sales and profit.
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Stepping Stones
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Decide first if you want to approach IND’s, banner or chain retailers.
Then determine your exact ideal retail customer and method of distribution.
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What Now?
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Start a sales & marketing plan as a blueprint.
Understand your target market, ideal customer and consumer buying motivators. ◦Retailer (your customer) and end
consumers
Who, what, where, how and why?retailSOS.ca | Gerry Spitzner 67
What Now?
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Define your unique value proposition and keep it current.
Focus on benefits not just features.◦Value is the bundle of perceived benefits
offered at a given price.
◦Consider the applied benefits of the benefit.
◦Your UVP should include what you bring to the retailers table.
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What Now?
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Retailers are looking for new products to differentiate their stores...
◦They don’t have time to find them;
◦They need you to help them find the products and then help them “move” the inventory...
This is your opportunity!
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The Opportunity
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Your evaluation is appreciated...
Want a copy of this presentation with my speakers notes?
E-mail me; [email protected]
retailSOS.ca | Gerry Spitzner 70
Thanks!
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Follow Twitter: @passion4retail Connect LinkedIn: Gerry Spitzner Web: retailSOS.ca Blog: gerryspitzner.com Email: [email protected] Online Biz Card: gerryspitzner.tel
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Find me
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Gerry Spitzner is an optimist with a natural "kid-like“ curiosity for improving life and business results. He
believes in a bright future and our ability to build it together.
Drawing on 35+ years experience in multi-site retail operations, store ownership and the wholesale supply-
chain; Gerry brings the leadership, knowledge and market awareness of business development to retail owners
helping them achieve growth objectives. He teaches and inspires them to achieve results by aligning their
vision with marketing strategy and operational execution.
Fascinated with a lifelong curiosity for why customers buy and a passion for retail; Gerry guides leaders and
organizations to create, engage and keep great customers by delivering the promise of an extraordinary
customer experience. He has devoted his life to sharing his thinking with other retail leaders to manage market
analysis and build business plans that increase profitability and create competitive advantage with systems to
implement.
His company is retailSOS.ca, a Vancouver-based business management consultancy with a suite of business
services to support retail owners starting, buying or strategically realigning their business. With a clear
understanding of the business of retailing he uses a solution oriented focus with ideas and alternatives that
clients can use to address the changing marketplace issues they face right now. Gerry understands who they
are, what they need, and where to find it, helping them market and strategically realign their services to
integrate the business activities for optimal growth outcomes through customer experience.
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About | retailSOS.ca is about implementation; not just information.
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For mfr agents info: http://www.cylex.ca/vancouver/manufacturers%20agents%20representatives.html
For list of mfr agents; Google key words; *manufacturers agents vancouver bc*; or *{food brokers} vancouver bc*
For wholesalers; use Google key words; *wholesale (your product category) vancouver bc*
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Resource Links
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WalMart Vendor agreement: http://www.walmartstores.com/Suppliers/248.aspx
Canadian Tire vendor agreement: http://corp.canadiantire.ca/EN/JoinOurTeam/Suppliers/Pages/Su
pplierRequirements.aspx
Target vendor agreement: http://img1.targetimg1.com/wcsstore/marketing/ca/company/i
mages/canada/pdf/Vendor_Online_Agreement.pdf
Home Depot vendor agreement: https://homedepotlink.homedepot.com/en-us/Related%20Docu
ments/Canada%20Supplier%20Terms%20and%20Conditions02-04.pdf
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Resource Links
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For QR codes: www.qrstuff.com For bar code info; www.gs1ca.org
Retail associations: Retail Council of Canada:
www.retailcouncil.org NRF - National Retail Federation; Global
retail:◦ http://www.nrf.com/
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Resource Links
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Sales & Marketing◦ http://www.raintoday.com
Sales help and power questions◦ http://www.gitomer.com/salesHelp/Sales-Help.ht
ml Sales help and power questions
◦http://andrewsobel.com/ Sales and personal development
◦ http://www.briantracy.com Sales strategy and value propositions
◦ http://www.jillkonrath.com/retailSOS.ca | Gerry Spitzner 76
Learning Links
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Trends: www.trendhunter.com Trends: www.springwise.com Trends: www.trendwatching.com Pricing and margin definition:
◦http://en.wikipedia.org/wiki/Gross_margin
Retail, sales & marketing and small business:◦www.retailwire.com
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Learning Links
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Little Red Book of Selling; by Jeffrey Gitomer The Sales Bible; by Jeffrey Gitomer
◦ www.gitomer.com Be Different or Be Dead; by Roy Osing
◦ www.bedifferentorbedead.com Unmarketing: by Scott Stratten
◦ www.unmarketing.com Enchantment: by Guy Kawasaki
◦ www.guykawasaki.com/enchantment
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Books