Slides

CITESNovember 1, 2007

Smeltzer, Coleman, Fonner, Tuchman, Woo, McNurlen, Cetin, Skaar, Hammersmith, Stevens, Eyrich1

CITES UpdateMike Smeltzer

Tour Guide and Chief Cat Herder also Director of Network Communications



The Unusual SuspectsErik Coleman - Active DirectoryCindy Fonner - Audio, Video & Web ConferencingAllan Tuchman - Campus Wiki pilotMelissa Woo - Backup & StorageBrian McNurlen - Classroom technologyRandy Cetin - Directory ServicesChris Skaar - Iris & LensLeslie Hammersmith - iTunes UMary Stevens - VPN ServicesJames Eyrich - Wireless Services



Active DirectoryErik Coleman

AD Service Manager



Active Directory - What's NewDisplay name changed

Event Logs to SEM

Network changes

ADTEST rebuild

Trust with UI domain



Active Directory - What's AheadPassword/lockout policy changesProvisioning changesOU Admin toolsClass rosters as groupsTrusts between other campusesImprove/enhance non-Windows supportCampus Windows Committee planning for 'illinois.edu'



Audio, Video & Web ConferencingCindy Fonner

Conferencing Service Manager



Campus Conferencing History 20 Years ago - 1 bridge - 30 ports of audio Today - 7 bridges - 240 ports of audio

Banner implementationSeptember 11, 2001

Reduced travel budgets

Environmental concerns



Conferencing PresentCITES/ACES Partnership

ACESMore than 1,000,000 minutes per yearAging system

CITESNeeds more flexibility and capabilitiesConferencing after Centrex



Conferencing FutureCisco MeetingPlace

Dual 192-port audio/web conferencingDual 48-port video conferencing

Hardware being installed this weekAudio - available before end of yearWeb/data - available in early 2008Video - available in mid-2008

Supports IP endpoints



Campus Wiki PilotAllan Tuchman

Manager - Production Applications Group



Backup & StorageMelissa Woo

Assistant Director

- Systems & Technology Services



Current Backup Pricing Model



Proposed New Pricing ModelGoals

address requests for more affordable enterprise-quality backup services

easy-to-understand charging model

if you use more storage, you pay accordingly

Based on a flat fee for GB stored on the backup server/tapes per year

recalculating charges because of change in licensing

additional charge for off-siting tapes to Rantoul



ImplementationBackup service is targeted towards IT Pros, who will provide support to their users

Re-write support documentation

Create community-based support system

Convert existing customers to new pricing structure first

Hoping to offer new model this semester



Storage “WAN”Tested FC/IP bridges over the ICCN network

demonstrated that they could sync storage over a 1000-km network

there wasn't enough time to tweak for performance, but results are promising

Potential uses

DR storage at Chicago or Springfield campuses

host storage for others on the networkThanks to B. Booth, B. Boyd, A. Brown, & C. Kline!



Classroom Technology

Brian McNurlenSenior Coordinator - Classroom Support



ProjectsLincoln Hall Remodeling

Business Instructional Facility

IMPE

Conference Center

U of I-Chicago, Grant Hall



Classroom User Surveys 2007316 responded to the ITS faculty survey (30% response rate)

90% of instructors report that the ITS classrooms are “important” or “very important” to their teaching



Classroom User Surveys 2007Laptop use in classrooms

30% bring a Windows laptop

18% bring a Macintosh laptop

0% bring another OS laptop

71% connect to the network



Classroom User Surveys 2007Which emerging technologies are currently being used?

1st) content capture (audio, video, desktop computer)2nd) Online chat or instant messaging

Future?

1st) Audience response systems



CollaborationsCenter for Teaching Excellence, Library, ATLASCollaborative presentations

“Evaluating Educational Technology” with Chris Migotsky (CTE)“Classroom Technology: Basic Pedagogical and Technical Issues” with Chris Migotsky (CTE)“Beyond Bullet Points: Suggestions for Effective PowerPoint Lectures” with Chris Migotsky (CTE) and Jim Witte (ATLAS)With CTE and the Library, CITES helped implement the Certificate in Technology-enhanced Teaching



Directory ServicesRandy Cetin

Director - Systems & Technology Services



Directory Services UpdatePhase I installation complete on Sunday October 14, 2007

Installation highlights

What's next

Questions or request for additional information, contact: [email protected]



Iris & LensChris Skaar

Iris/Lens Service Manager



LensInitial Lens Interface Will be a Web Portal

BookmarksNetStatus LiteISP Utilization GraphsNet AlertsTop TalkersNetFlow DataIP/MAC to port

Release Slated for Early January ‘08



Iris 5.4Changes to Multiple Ports at Once

Clearer Port Speed/Duplex Settings

Support for Firewalled VLANs/Subnets

IP address to Switchport Information



Lens & Iris Questions, Suggestions and Comments

[email protected]



iTunes ULeslie Hammersmith

Director - Educational Technologies



Illinois on iTunes UA 3-minute CITES Update



iTunes U is....an area in the Apple iTunes Store that is devoted entirely to education.

free and easy to use.

designed and managed by Illinois (“Illinois on iTunes U”).

hosted by Apple.



Where We AreLAS is piloting iTunes U with the Writing With Video classes on separate instance.Currently working on transferring the pilot to a centrally-provided service for the campus.Phase I: August 2007 - December 2007

Authentication/Authorization - using AD credentials (in progress)iTunes U Working Group discussing structure for public face and policies for distributed administration and support. (in progress)FAA volunteered to design interface. (will start in November 2007)



2008January 2008: Writing with Video courses migrate to new production instance.

Spring semester: Pilot selected uses, including Public Affairs, Extension, more courses

Fall 2008: iTunes U online for production service

Roll out iTunes U Community (supporting iTunes U)



ContactiTunes U Working Group wiki and project site

https://wiki.cites.uiuc.edu/wiki/display/ituwg/Home

CITES Service Contact

Ed Glaser, [email protected]

[email protected]



VPN ServicesMary Stevens

VPN Service Technical Lead



Nortel VPNIt is now live for all users

Native Client support for Windows and Mac OS X usersNortel Client IS NOT enabled in the concentrator.Changes from Cisco Client

Access to Library Resources via Library Proxy



Nortel VPN - 2Known Difficulties

Some older NAT devices may not be fully compatible and PPTP may not work through them

Upgrade / ReplaceSome NAT devices may only allow one PPTP connection at a time.

Working with vendors to develop a list of devices that will allow multiple connections



Nortel VPN - 3Known Difficulties (cont.)

Some ISPs may block PPTP that weren't blocking IPSEC

Dena has worked with local coffee houses trying to educate, and get PPTP enabled

Documentation available on the CITES website.



Cisco Concentrator EOSCisco client will be fully supported until our support contract with Cisco runs out in December.

After that we will do best effort to support the Cisco client for a limited period of time.



Wireless ServicesJames Eyrich

Wireless Service Manager



Meru DeploymentAccess points in 140 buildingsMore than 1400 APs deployedCisco to Meru remaining upgrades

Education BuildingIllini Union4 small 1 or 2 AP buildings



Meru Issues Intel 3945 wireless NIC

Work around on the IT Pros wiki

Mac OS X 10.4.10 on Intel Macs

10.4.9 worked fine

Being on power adapter

Mac OS X 10.5 (Leopard) seems to be OK



One more thing…….WPA2WIFI Protected Access 2 - Enterprise

Over the Air encryption

Campus Active Directory authentication

Windows machines that are members of Campus AD can do Single Sign On

No Plans to remove UIUCnet wireless



SSID: UIwpa2Temp setup guides on IT Pros Wiki

Available on all Meru APs

Hidden SSID, planning on changing to broadcast in Spring 08.

No Port Restrictions

Use Dept. VPNs without QuickConnect



Questions?

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