Slide 1 San Diego InterCAD Project A Retrospective View ITS America Annual Meeting Long Beach, CA...

San Diego InterCAD ProjectSan Diego InterCAD ProjectA Retrospective ViewA Retrospective View

ITS America Annual MeetingITS America Annual MeetingLong Beach, CA Long Beach, CA

April 29-May 2, 2002April 29-May 2, 2002

Bruce Churchill, National Engineering Technology CorporationBruce Churchill, National Engineering Technology CorporationPam Scanlon, Executive Director San Diego Automated Regional Pam Scanlon, Executive Director San Diego Automated Regional

Justice Information SystemJustice Information System

Topics CoveredTopics Covered

Incident ResponseIncident Response Coordination DeficienciesCoordination Deficiencies InterCAD ResultsInterCAD Results Interface RecommendationsInterface Recommendations Standards RecommendationsStandards Recommendations Institutional RecommendationsInstitutional Recommendations Next StepsNext Steps

XIncidentLocation

Public Safety Answering Point (EMC)(Cellular 9-1-1 PSAP)

Traffic Management Center (TMC - DOT)

Response Centers (EMC) (PD/FD/EMS)

Wireless Switching

Office

Nearest Cell Site

PublicTelephoneNetwork

A

B

CD

F

F’

E

G

FutureRegionalNetwork

Motorist Aid Patrol

Incident Response Truck

G’

G’

Why InterCAD?Why InterCAD?

Incident Response AnalysisIncident Response Analysis

From Previous SlideFrom Previous Slide– Telephonic notifications slow down Telephonic notifications slow down

coordination process behind the scenes – coordination process behind the scenes – on scene radio coordination is a separate on scene radio coordination is a separate set of issuesset of issues

– With With regional network and evolving IEEE regional network and evolving IEEE standardsstandards for TMC-EMC links, once call for TMC-EMC links, once call gets to PSAP, notification of other gets to PSAP, notification of other responders and regional TMC is nearly responders and regional TMC is nearly instantaneous and automatic, instantaneous and automatic, bypassing bypassing Telco delays and human errorTelco delays and human error

Why InterCAD?Why InterCAD?

Originating Agency

Radio Dispatcher

Radio DispatcherCall Taker

Mutual Aid Agency

Screen-toScreen Communications

Fundamental Barriers to Fundamental Barriers to Information SharingInformation Sharing

Institutional inertia – resistance to changeInstitutional inertia – resistance to change Lack of appreciation for other agencies’ needsLack of appreciation for other agencies’ needs NIH syndromeNIH syndrome Lack of a regional visionLack of a regional vision Lack of known and respected championsLack of known and respected champions Legacy (closed) systemsLegacy (closed) systems Lack of a regional architectureLack of a regional architecture Security concernsSecurity concerns CAD vendor involvement in ITS Public Safety CAD vendor involvement in ITS Public Safety

ProgramProgram

Operational DifferencesOperational Differences

TMC’s vs. Communications CentersTMC’s vs. Communications Centers On-Scene Interoperability vs. “Center-to-On-Scene Interoperability vs. “Center-to-

Center” InteroperabilityCenter” Interoperability Law enforcement (patrol) vs. Fire/EMS (“in-Law enforcement (patrol) vs. Fire/EMS (“in-

quarters”)quarters”)

Integrating Incident InformationIntegrating Incident Information

PUBLIC SAFETY DISPATCH

TRANSPORTATION MANAGEMENT

•Data Fusion/Dissemination•“Awareness” set by sensors•Multi-agency incident mgmt•Real-time facility mgmt•Traveler Information•New development systems

•Real-time mobile resource mgmt•“Awareness” set by radio comms•Multi-agency incident mgmt•Interface to motorists/public (call box + Mobile 9-1-1 + 9-1-1)•Legacy systems

Fundamental System DifferencesFundamental System Differences

CAD InterfacesCAD Interfaces

AVL

Mobile Data

Computers

CAD

Pen-Based Computer

s

Same considerations apply to Fire/EMS equipment

Traffic Management Traffic Management Center (TMC)Center (TMC)

• ATMS SoftwareATMS Software• TMC OperatorsTMC Operators• Highway Patrol MIO Highway Patrol MIO • DispatchDispatch

Traffic Management Traffic Management Center (TMC)Center (TMC)

• ATMS SoftwareATMS Software• TMC OperatorsTMC Operators• Highway Patrol MIO Highway Patrol MIO • DispatchDispatch

Traffic Traffic Management Management

TeamTeam

Traffic Traffic Management Management

TeamTeamMediaMedia

State DOTState DOTHeadquartersHeadquarters

State DOTState DOTHeadquartersHeadquarters

LocalLocalAgenciesAgencies

LocalLocalAgenciesAgencies

AdjacentAdjacentDistrictsDistricts

AdjacentAdjacentDistrictsDistricts

Highway Highway PatrolPatrol

Highway Highway PatrolPatrol

Freeway Freeway Service Service PatrolPatrol

Freeway Freeway Service Service PatrolPatrol

Typical TMC InterfacesTypical TMC Interfaces

Vehicle Vehicle Detection Detection StationsStations

Vehicle Vehicle Detection Detection StationsStations

Ramp Ramp Metering Metering SystemSystem

Ramp Ramp Metering Metering SystemSystem

MaintenanceMaintenanceMaintenanceMaintenance

Closed Closed Circuit Circuit

TelevisionTelevision

Closed Closed Circuit Circuit

TelevisionTelevision

Changeable Changeable Message Message

SignsSigns

Changeable Changeable Message Message

SignsSigns

Highway Highway Advisory Advisory

RadioRadio

Highway Highway Advisory Advisory

RadioRadio

InterCAD ResultsInterCAD Results

InterCAD PHASES 1 and 2 InterCAD PHASES 1 and 2 PARTICIPANTSPARTICIPANTS

•SAN DIEGO PD•SAN DIEGO SHERIFF•CHP BORDER DIV

•SAN DIEGO FD•CDF•HEARTLAND FIRE (JPA)•NO COUNTY FIRE (JPA)•FEDERAL FIRE•USFS•CALTRANS (TMC)

•Phase 1 participants (limited success)•Planned Phase 2 participants•Eventual Phase 2 installations

•OCEANSIDE PD/FD•CARLSBAD PD/FD

InterCAD Technical ApproachInterCAD Technical Approach

IBM Message Queue Manager (MQM)

MQM Server(DEC Alpha, Win NT, OS/2 etc.)

MQM Client(CAD Host)

RegionalNetwork

Operator Initiates or updates incident record

and designates addressee(s)

Operator Reviews message and Initiates new

incident or Updates existing Incident

record

MQM Server(DEC Alpha, Win NT, OS/2 etc.)

MQM Client(CAD Host)

Phase 2 Capabilities (Planned)Phase 2 Capabilities (Planned)

Addressable Consoles (& MDC’s) Incident Type & Location Units Assigned & Status Addressed or Broadcast Messages Message Priority Levels “Update Incident” Entries

InterCAD Lessons Learned - IInterCAD Lessons Learned - I

Lost project “Champion” (CHP Communications Lost project “Champion” (CHP Communications Center Lt.)Center Lt.)

No agency leadership to fill voidNo agency leadership to fill void Reliance on a single CAD vendor for technical Reliance on a single CAD vendor for technical

solution to CAD modificationssolution to CAD modifications Lack of security vulnerability analysisLack of security vulnerability analysis Not enough reliance on existing LE assets (e.g. Not enough reliance on existing LE assets (e.g.

ARJIS communications and governance ARJIS communications and governance structure)structure)

InterCAD Lessons Learned - IIInterCAD Lessons Learned - II

Need a clear Concept of Operations (i.e. start Need a clear Concept of Operations (i.e. start w/ recognized systems engineering w/ recognized systems engineering principles) – follow up w/ Requirements-principles) – follow up w/ Requirements-Based EngineeringBased Engineering

Find an agency/key person championFind an agency/key person champion Design to standards (you can design to IEEE Design to standards (you can design to IEEE

1512 even if not mature…)1512 even if not mature…) Participate in standards effort to ensure its Participate in standards effort to ensure its

relevance to real world developmentrelevance to real world development Work within existing Public Safety technical Work within existing Public Safety technical

environment to maximum degree possibleenvironment to maximum degree possible

Interface RecommendationsInterface Recommendations

Conceptual Public Safety/TMC InterfaceConceptual Public Safety/TMC Interface

ARJISNetwork

SDPD CAD/MIS Message Server(Windows XP/2000)

Message Server(Sun/Solaris)

Regional IMTMS

Network

Other InterCAD Agencies

ARJIS = Automated Regional Justice Information System

NetworkExisting Law Enforcement

Network Addresses Security Issues

Operational concept defines information exchange needs

Platform independent

message service - Offload message processing from

host CAD systems

Conceptual Information SharingConceptual Information Sharing

INCIDENT TYPE/LOCATIONINCIDENT TYPE/LOCATIONUNIT ASSIGNMENTUNIT ASSIGNMENTUNIT STATUSUNIT STATUSINCIDENT DETAILS (AS OCCURRING)INCIDENT DETAILS (AS OCCURRING)

INCIDENT/TYPE/LOCATION INCIDENT/TYPE/LOCATION HIGHWAY/ARTERIAL CONGESTION HIGHWAY/ARTERIAL CONGESTION CONSTRUCTION/CLOSURES CONSTRUCTION/CLOSURES RECOMMENDED ROUTINGRECOMMENDED ROUTINGCCTV VIDEOCCTV VIDEO

Over 90% of initial incident notifications go to 9-1-1

Transportation

Public Safety

Inter-ConsoleMessage

External AgencyMessage

Dispatchers

Call Takers

“Pseudo” Console

CAD - Message Server link

MQ Series Message

Server

“Pseudo” Console

CAD Interface ApproachCAD Interface Approach

CHP

SDPD

TMC

InterCAD Network

Common CarrierRegional IMTMS

Network

InterCADARJIS

Network

PD/FD AgencyMQ Server

InterCADSeed

(MQ Server)+

Firewall

Host CAD System (Future)

IMX Terminal(Existing)

InterCAD Network

IMTMSNetwork

CHP CAD“Handshake” Server

“Handshake” Op W/S

CAD Terminal

CORBA Interface

MQ Series Interface

Public Safety IntegrationPublic Safety Integration

Migration Path

Standards RecommendationsStandards Recommendations

Message StandardsMessage Standards(IEEE 1512 Series)(IEEE 1512 Series)

Network “Tag”

Data

Host CAD Data

Common Msg Std Data

MQ Series Server “Tag” Common Msg Std Data

Data Translation

Host CAD

Message Server

MQ Series Server “Tag”

Dissimilar CAD’s/TMC’s speak different languages

TCP/IP

P1512 Future RequirementsP1512 Future Requirements

Must support object-oriented and Web Must support object-oriented and Web Services/XML developmentServices/XML development– Define standard “objects” for public safetyDefine standard “objects” for public safety– Standard “message” to “object” mappingsStandard “message” to “object” mappings– Transportation objects are being defined through Transportation objects are being defined through

NTCIP – may need extensions for broader IM NTCIP – may need extensions for broader IM concepts covered by P1512concepts covered by P1512

– Implementation Guide must address Web Implementation Guide must address Web Services architecturesServices architectures

Institutional RecommendationsInstitutional Recommendations

Recommendations for Public Recommendations for Public Safety Integration ProjectsSafety Integration Projects

Involve Agency CEO’s and Keep ApprisedInvolve Agency CEO’s and Keep Apprised Governance Body – Agency OwnershipGovernance Body – Agency Ownership Public Safety Community Should Establish a Regional Public Safety Community Should Establish a Regional

Architecture Approach to Information Sharing paralleling Architecture Approach to Information Sharing paralleling USDOT EffortUSDOT Effort– CommunicationsCommunications– StandardsStandards

Adequate Outreach to Agencies at All LevelsAdequate Outreach to Agencies at All Levels Develop a “Plug and Play” (Blueprint) ApproachDevelop a “Plug and Play” (Blueprint) Approach Mainstreaming Projects – RTP, O&MMainstreaming Projects – RTP, O&M Involve multiple CAD vendors from the beginningInvolve multiple CAD vendors from the beginning

InterCAD Next StepsInterCAD Next Steps

Use lessons learned from original projectUse lessons learned from original project Use the regional architecture (currently Use the regional architecture (currently

being revised for Final Rule compliance)being revised for Final Rule compliance) Establish working level champions from Establish working level champions from

both public safety and transportationboth public safety and transportation CEO buy-in from both communitiesCEO buy-in from both communities Establish vendor integration teamEstablish vendor integration team Start modestly and add capabilities using Start modestly and add capabilities using

a phased approacha phased approach

SummarySummary

Real Public Safety and Transportation Real Public Safety and Transportation integration is no longer a luxury or “nice to integration is no longer a luxury or “nice to have” – it is essential for accommodating the have” – it is essential for accommodating the increased complexity of regional incident increased complexity of regional incident management of all types: from traffic to management of all types: from traffic to terrorismterrorism

Like any other transportation initiative, Like any other transportation initiative, integration investments and recurring costs integration investments and recurring costs must be made compelling to executive must be made compelling to executive management and elected officialsmanagement and elected officials

EndEnd

Slide 1 San Diego InterCAD Project A Retrospective View ITS America Annual Meeting Long Beach, CA...

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