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Glendale Housing Glendale Housing AuthorityAuthority

Housing Choice Voucher Waiting Housing Choice Voucher Waiting List OverviewList Overview

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Glendale Housing Glendale Housing AuthorityAuthority Historical OverviewHistorical Overview Selection ProcessSelection Process Processing & Managing Processing & Managing Current Status Current Status Safeguards Safeguards Public AwarenessPublic Awareness Impediments Impediments Additional Housing Authority EffortsAdditional Housing Authority Efforts Possible StrategiesPossible Strategies

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Glendale Housing Glendale Housing AuthorityAuthority

44thth Largest Housing Choice Largest Housing Choice Voucher program in L.A. County Voucher program in L.A. County

Federally Funded subsidy Federally Funded subsidy program program

1592 HUD-authorized vouchers1592 HUD-authorized vouchers Administer an additional 1485 Administer an additional 1485

Incoming Portable familiesIncoming Portable families

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Historical OverviewHistorical Overview

Pre-1989 Pre-1989 – Accepted applications over-the-Accepted applications over-the-

countercounter 19891989

– Opened WLOpened WL– Only one preference (resident)Only one preference (resident)– First come, first serveFirst come, first serve

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Historical OverviewHistorical Overview

Creation of 2001 WLCreation of 2001 WL– Previous list dropped to 100 Previous list dropped to 100

applicantsapplicants

– In 1999, Housing Authority approved In 1999, Housing Authority approved Section 8 HCV Open Enrollment Plan Section 8 HCV Open Enrollment Plan establishing a system for processing establishing a system for processing applicants and new preferencesapplicants and new preferences

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Historical OverviewHistorical Overview

WL ObjectivesWL Objectives– Replenish pool of applicantsReplenish pool of applicants– Minimize disruption of services to Minimize disruption of services to

current owners and tenants current owners and tenants – Promote open, equitable and Promote open, equitable and

convenient application access to convenient application access to applicantsapplicants

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Historical Overview Historical Overview

WL ObjectivesWL Objectives– Preference Points establish the Preference Points establish the

followingfollowing::

• Serve greatest community needsServe greatest community needs• Provide clear delineation of levels Provide clear delineation of levels

of needof need• Provide a fair and reasonable Provide a fair and reasonable

system of waiting list management system of waiting list management

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Historical Overview Historical Overview

List of Preference & Point List of Preference & Point Categories:Categories:– Displaced by Government Action Displaced by Government Action

(12pts)(12pts)– Homeless living shelters including Homeless living shelters including

Domestic Violence (12pts)Domestic Violence (12pts)– Victims of hate crime, retaliation or Victims of hate crime, retaliation or

witness relocation (12pts)witness relocation (12pts)– US Veterans (6 pts)US Veterans (6 pts)

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Historical OverviewHistorical Overview

List of Preferences & Point List of Preferences & Point Category Category (1pt each)(1pt each)– Extremely low income Extremely low income – Elderly single persons over age of 62Elderly single persons over age of 62– Households with disabled membersHouseholds with disabled members– Residents who live or work in GlendaleResidents who live or work in Glendale– Working families or unable to work due Working families or unable to work due

to age or disabilityto age or disability Cumulative Preference Point Totals Cumulative Preference Point Totals

based on information listed on based on information listed on applicationapplication

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Selection ProcessSelection Process

How GHA met WL objectivesHow GHA met WL objectives– Through RFP, GHA secured third party clearing Through RFP, GHA secured third party clearing

house (Willdan Corporation) to handle intake, house (Willdan Corporation) to handle intake, data processing and quality controldata processing and quality control

– In January 2001, two-week enrollment period In January 2001, two-week enrollment period completedcompleted

– Applications distributed via local newspapers, Applications distributed via local newspapers, community centers, GTV6, and 800 number community centers, GTV6, and 800 number

– 12,553 valid applications received using a new 12,553 valid applications received using a new system system

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Selection ProcessSelection Process

Placement on WLPlacement on WL– Each application assigned a random Each application assigned a random

lottery identification number by lottery identification number by computer system (in place of computer system (in place of announcing names)announcing names)

– Each application assigned to WL by a Each application assigned to WL by a two-step computerized sorting processtwo-step computerized sorting process

• Assigned random lottery selection order Assigned random lottery selection order number (serves as tie breaker)number (serves as tie breaker)

• Preference points (buckets) Preference points (buckets)

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Example of WL Example of WL Sorting Process (Step Sorting Process (Step

1)1)Lottery PreferenceID # Selection Order # Name Points

784 1 Mr. Paul 52901 2 Mr. Brown 66204 3 Ms. Green 10

771 4 Mrs. Smith 160 5 Mr. Joe 47

1965 6 Ms. Jones 126143 7 Mrs. Gray 5

11296 8 Ms. Blue 98673 9 Mr. Johnson 12

124 10 Ms. Wilson 474355 11 Mr. Miller 53353 12 Mr. Thompson 4

232 13 Mrs. Clark 110259 14 Mr. Lewis 10

6204 15 Mr. Franklin 6

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Example of WL Sorting Example of WL Sorting Process (Step 2)Process (Step 2)

Lottery PreferenceID # Selection Order # Name Points

60 5 Mr. Joe 47124 10 Ms. Wilson 47

1965 6 Ms. Jones 128673 9 Mr. Johnson 126204 3 Ms. Green 10

10259 14 Mr. Lewis 1011296 8 Ms. Blue 9

2901 2 Mr. Brown 66204 15 Mr. Franklin 6

784 1 Mr. Paul 56143 7 Mrs. Gray 54355 11 Mr. Miller 53353 12 Mr. Thompson 4

771 4 Mrs. Smith 1232 13 Mrs. Clark 1

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Processing and Processing and Managing WLManaging WL WL ActivitiesWL Activities

– Applicants required to report changes Applicants required to report changes in income, address, etc.. which may in in income, address, etc.. which may in turn affect WL position turn affect WL position

– Purging of the WL Purging of the WL • Periodic updates mailed to Applicants to Periodic updates mailed to Applicants to

gauge interest, update preferences, and gauge interest, update preferences, and keep list as current as possiblekeep list as current as possible

• Conducted on monthly basis (200 Conducted on monthly basis (200 mailers)mailers)

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Processing and Processing and Managing WLManaging WL

WL ProceduresWL Procedures– Each applicant’s preference points verified Each applicant’s preference points verified

at the time that application is pulled from at the time that application is pulled from WLWL

– Qualified applicants move towards next Qualified applicants move towards next step of voucher issuance; unqualified step of voucher issuance; unqualified applicants removed or replaced on WL applicants removed or replaced on WL according to correct number of preference according to correct number of preference points points

– All applicants subject to HUD screening All applicants subject to HUD screening and eligibility policiesand eligibility policies

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Current Status of WLCurrent Status of WL

Voucher Turnover/VacanciesVoucher Turnover/Vacancies– Average Monthly turnover rate Average Monthly turnover rate

• 5 vouchers per month5 vouchers per month

– Vacancies occur due to:Vacancies occur due to:• Tenant termination (self sufficiency or Tenant termination (self sufficiency or

voluntary withdrawal)voluntary withdrawal)• PHA termination (fraud, noncompliance PHA termination (fraud, noncompliance

or death)or death)

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Current Status of WLCurrent Status of WL

5,768 applicants on list5,768 applicants on list 5 preference points being served 5 preference points being served

(less than 20 individuals who (less than 20 individuals who claim 5 points remain)claim 5 points remain)

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Safeguards for WLSafeguards for WL

Internal ControlsInternal Controls– SecuritySecurity

• 32 Housing employees, only one with rights to 32 Housing employees, only one with rights to make changes to WLmake changes to WL

• Software system (Elite)Software system (Elite)• Internal auditing (IT reports)Internal auditing (IT reports)• Applications under lock and key Applications under lock and key

– MonitoringMonitoring• All applications monitored for selection and All applications monitored for selection and

accuracy on three levels (admin, advisor, accuracy on three levels (admin, advisor, supervisor)supervisor)

• Randomly assigned case managementRandomly assigned case management

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Public AwarenessPublic Awareness

PortablesPortables– Glendale residents are being issued Glendale residents are being issued

vouchers through vouchers through otherother PHA’s PHA’s No person can influence No person can influence

placement on WLplacement on WL Fraud (all claims investigated)Fraud (all claims investigated)

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Impediments to WLImpediments to WL

Instability of federal revenue streamsInstability of federal revenue streams

Federal actions (recaptures)Federal actions (recaptures)

Decreases in tenant income results in Decreases in tenant income results in increases in HAPincreases in HAP

Takes time to take corrective action when Takes time to take corrective action when implementing strategiesimplementing strategies

Manage shortfalls through attrition (most Manage shortfalls through attrition (most recently through reserves)recently through reserves)

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Additional HA EffortsAdditional HA Efforts

Apply for additional vouchers through Apply for additional vouchers through NOFA’sNOFA’s

Non-elderly disabled (Lanterman Regional Non-elderly disabled (Lanterman Regional Center)Center)

VASHVASH Market Affordable Housing projects to Market Affordable Housing projects to

WL applicants i.e.WL applicants i.e.– Casa de La PalomaCasa de La Paloma– Vassar City LightsVassar City Lights

Cost Saving strategiesCost Saving strategies– Voucher payment standards & subsidy Voucher payment standards & subsidy

standardsstandards

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Possible StrategiesPossible Strategies

Hire 3Hire 3rdrd party agency to purge WL at one time party agency to purge WL at one time+ + Possibly decrease # of applicants on WLPossibly decrease # of applicants on WL- Possibly cause massive “preference” movement on - Possibly cause massive “preference” movement on

waiting listwaiting list Criminal record check on all current Criminal record check on all current

participants participants (above and beyond HUD requirements)(above and beyond HUD requirements) + Free up budget and possibly vouchers for eligible + Free up budget and possibly vouchers for eligible

applicantsapplicants- Administratively could trigger large number of - Administratively could trigger large number of

informal hearings resulting in financial burdeninformal hearings resulting in financial burden Ask “targeted” households to voluntarily Ask “targeted” households to voluntarily

withdraw from WL withdraw from WL