Chatbots Meetup 16.04.2016 - Диалоговые движки (Осадченко Григорий)
Slack Meetup New York - How Can We Trust Chatbots?
-
Upload
paul-walsh -
Category
Technology
-
view
265 -
download
2
Transcript of Slack Meetup New York - How Can We Trust Chatbots?
![Page 1: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/1.jpg)
SLACK MEETUP NEW YORK #nyslackmeetup @paul__walsh How Can We Trust Chatbots?
Paul WalshFounder, bCRM & MetaCert
![Page 3: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/3.jpg)
Before We Start What Are We Talking About?
![Page 4: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/4.jpg)
Are you a Bot or Chatbot?
![Page 5: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/5.jpg)
Are you a Bot or Chatbot?
I’m a Chatbot - a bot inside a chat service.
![Page 6: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/6.jpg)
Not Convinced About Chatbots?
![Page 7: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/7.jpg)
Messaging Apps Have Surpassed Social Networks
![Page 8: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/8.jpg)
Best PracticesLet’s make it easy for consumers to trust chatbots
![Page 9: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/9.jpg)
Best practices that could make a big difference to our future
➤ Bots should respond to every command ➤ Know when your bot should understand adjacent conversations ➤ Not all bots should have a personality ➤ Human take-over ➤ Respect consumers - privacy / data /… ➤ Bot to bot communications ➤ Ad serving
![Page 10: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/10.jpg)
“I don’t understand that command”Don’t leave people hanging.
![Page 11: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/11.jpg)
Pretty cold so bring extra warmunderpants.
Try to be smart
What’s the weather like in NY this week?
![Page 12: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/12.jpg)
“Dear Paul,
We’re going to remove your bot because your /joke command is not professional. Makes your service look stupid.
Yours,Enterprise Customer”
But not too smart!
![Page 13: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/13.jpg)
Human Take-OverTell the consumer when a person
takes over the conversation.
![Page 14: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/14.jpg)
Remember The Flashlight App?
Respect thou consumer and their data.
Tell them what data you use.
AND
Tell them what data you have access to.
![Page 15: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/15.jpg)
We Need To Think About The Future Too…
![Page 16: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/16.jpg)
Bot To Bot Communication Is Inevitable.
![Page 17: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/17.jpg)
Remember The Flashlight App?
Respect thou consumer and their data.
Tell them what data you use
AND
Tell them what data you have access to.
Did someone say something?
Why doesn’t anyone understand me?
![Page 18: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/18.jpg)
Ads are coming to a chatbot near you.
Let’s not piss off consumers again!
![Page 19: Slack Meetup New York - How Can We Trust Chatbots?](https://reader030.fdocuments.net/reader030/viewer/2022020410/587f2a811a28ab121d8b4dc5/html5/thumbnails/19.jpg)
How Can We Trust Chatbots?
Paul WalshFounder, bCRM & MetaCert
Join our open community - open to all stakeholders
https://openchatbot.community