Sky Business Centres

-Overview•"When researching the various relevant factors in choosing a serviced office, Sky Business Centres proved to us to be the most competitive option. After a year with Sky Business Centres we have not been let down. The staff are both friendly and efficient and the services are of the highest quality. I would have no hesitation in recommending Sky Business Centres”.

-World Wide Jobs

• “The services provided were very professional and of a very high standard. Although this was a temporary location, the Sky Business Centre staff ensured they portrayed a professional image to both our customers and employees on behalf of Maybin. The centre was always kept in excellent condition and our requirements were always given the highest priority. I would have no hesitation in recommending The Sky Business Centre” - Paul Byrne, General Manager, Maybin Resource Ireland

• “We found Sky Business Centre to be very welcoming, accommodating and flexible to our needs. Facilities provided are of a good standard and our European colleagues also commented favourably. I would recommend Sky Business Centre to others looking for a temporary, flexible office arrangement." - Eamonn Quinn - Head of European Shared Services, CNH Capital plc

• “All of our requirements were professionally dealt with by Sky Business Centres, in a timely and efficient manner.”

-Colin Feeley, Regional Property Manager, Vodafone Ireland

‘We run your Office, while you run your business’

Sky Business Centres is a leading operator of business centres in Ireland, bringing together people, property and technology, to provide a platform for doing business on flexible terms, whenever and wherever as required.

There are four main service offerings:

1. Serviced Offices; Sky BC offers a network of offices, fully equipped with all Office Furniture, Telecoms, Reception Services etc.

2. Meeting rooms; Can be hired for an hour, a day, a week etc. just as easily as you would book a hotel.

3. Virtual Offices service; for those who require a professional business presence without the need for physical office space.

4. Business Continuity packages; for those looking to guarantee telephone numbers, maintain remote servers, guarantee office space and equipment for key employees in the event of disaster or emergency on their site.

Sky Business Centres

Clients of Sky Business Centres have various profiles:• Our clients range from small business start-ups to overseas multinationals. • Current clients include:

Vodafone Amgen Pharmaceuticals plc FH Recruitment (a recent start-up) The National Council for Special Education

• We service 120 clients with approximately 50 active clients at any one time.

• Currently 48% of our clients are international companies. • Over 85% of our sales enquiries come from our website

www.skybusinesscentres.com.

Our client base

1. Serviced Office

A Sky Business Centres Serviced Office provides:

• Immediately available fully-fitted turnkey offices.

• Telephone answering and secretarial services.

• Full I.T. and telecoms infrastructure.

• All Office equipment ready on a pay as you use basis; photocopier, fax, printer etc.

• The minimum licence period is 6 months, conventional leases range 3 – 25 yrs.

Benefits of a Serviced Office

• Cost Savings A study by the UK Chartered Institute of Purchasing

and Supply who estimate the following savings of Serviced Offices over Conventional lease arrangements:

A 6 month period; 1 employee 46 – 73%* 5 employees 21 – 54%*

A 12 month period; 1 employee 39 – 68%* 5 employees 11 – 42%*

You only pay for what you need, when you need it.• Quick, easy possession of the office space, often

within 24 hours of viewing.• There's no need to tie up capital or commit to long

term costs• Limited need for rental deposits or bank guarantees.

• No need to purchase depreciable assets; fax

machines, photocopiers, desks, etc.

* The range is dependent on the business address

2. Meeting Room Hire

Benefits of a Sky Business Centre meeting room:• As little as €20 per hour.• Spacious and welcoming reception area.• Variety of room layouts.• Breakout lounge and café areas.• Air Conditioned & Wi-Fi Broadband. • Exceeds EC Health and Safety requirements.• Suitable for 2 person meetings to conferences of 170.• Locations close to M50 and in the IFSC.• Business facilities available on request;

•AV equipment, •Catering, •Tea/Coffee/Biscuits, •Flip charts, etc.

“Can be hired for an hour, a day, a week

etc. just as easily as you would book a hotel”

3. Virtual Offices

“for those who require a professional

business presence without the need

for physical office space”

Are you?

• A Start-up Business

• A company operating from home

• A mobile Professional constantly on the go

• An international company setting up in Ireland

• An Irish Company Expanding

• A company moving

“If so A Sky Virtual Office could be just for you!”

There are three packages available:

Post box package, €65 pm • A professional business mailing address, • Management of post, couriers etc.

Telephone answering package, €115 pm • A dedicated telephone number, • Reception courtesies, • Full computer integrated call management, • Fax services etc.

Full corporate identity package, €175 pm. • A dedicated telephone number, • Reception courtesies, • Full computer integrated call management, • Fax services, • Business mail address, • Management of daily post etc.

Virtual Offices Packages

4. Business Continuity Packages

“Many companies with business critical embedded IT systems require an off-site alternative Office site in case of emergency”

These clients require:• 100% assured office space for key staff

(usually 4 – 8 workstations).• Full I.T. and telecoms infrastructure for

immediately operational communication channels.

• Reception familiarity with the business ensures a seamless transition.

• Some clients require the housing of a server for mounting backup tapes when necessary.

Serviced Serviced OfficesOffices

Meeting Meeting RoomsRooms

Virtual Virtual OfficesOffices

Business Business ContinuityContinuity

SAMSAM

The Sky BC Package

SAM – Sky Activity Manager

The Sky Activity Manager (SAM) is; • A custom developed I.T. system• A CRM System • Accessible across all Sky Business

Centres.• Connected using a VPN & broadband. • All client management, invoicing etc.

takes place.• Provides a client-driven platform.

Sky Activity Manager - SAM

• Assets Register• Action on any feedback

• Service charges recorded directly into the SAM Database • Account History

SAM will supply each Networked Sky Business Centre with:

“All client details for accurate reception management”

Through a series of quarterly evaluations, we have identified 5 core areas of

customer service:• Friendly, efficient and helpful staff; our friendly, highly professional

centre coordinators manage our clients daily office needs. A discreet, efficient approach means they trust us to run their office while they get on with running their business.

• Attractive comfortable offices; our offices were designed by a leading Irish Architectural practice, and offer the highest standard of office furnishings available.

• Available of Café & Meeting Room.• Car Parking; we have free car parking at all our premises thereby

ensuring ease of mobility in and out of the office.• Quality Services; All of our services are ISO 9001:2000 approved since

January 2005.

Customer Service

“Your challenge is not just to improve.  It is to break the service paradigm in your industry or market so that customers aren’t just satisfied; they’re so shocked that they tell strangers on the street how good you are.” – Jack Welch former CEO of General Motors, ‘Winning’ - Pg 343

•The Sky Business Centres Franchise System has been approved by the Irish Franchise Association and Dublin City Enterprise Board

•In addition, Sky Business Centres are active participants in the Small Firms Association, Chambers of Commerce, Plato Ireland and members of a number of international Business Centre Partners organizations (e.g. The Buro Network).

•Short-listed for the SFA National Small Business Awards 2006.Winner of ESAT BT - Information and Communications Technology (ICT) Excellence award for "Best Service Offered by a Reseller 2003".

•Approved ISO 9001:2000 Quality system, to monitor and ensure high service standards for our clients.

Sky Business Centres Achievements

Thank You

Sky Business Centres:

Tel: +353 1 885 1600 Email: info@skybc.ie Web: www.skybusinesscentres.com