Skilled NurSiNg uNit - Catskill Regional Medical Center ... Welcome to Catskill Regional Medical...

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Transcript of Skilled NurSiNg uNit - Catskill Regional Medical Center ... Welcome to Catskill Regional Medical...

  • Skilled NurSiNg uNit Information for Patients and Families

    Catskill Regional Medical Center 68 Harris Bushville Road Harris, NY 12742 845-794-3300

    Grover M. Hermann Hospital Division 8881 NYS Route 97 Callicoon, NY 12723 845-887-5530

  • Catskill

  • Welcome to Catskill Regional Medical Center’s Skilled Nursing Unit (SNU). Thank you for choosing us for your healthcare needs.

    Whether you’re here for a short-term rehabilitation stay or for long-term care, we are committed to promoting the highest level of independence and the best medical care in a home-like setting. Our dedicated team will work with you to develop an individualized plan to meet your specific needs and goals.

    This booklet provides an overview of our services and what you can expect during your stay at Catskill Regional Medical Center.

    Our team is happy to answer any questions or address any concerns you may have. We are happy to have the opportunity to serve you.


    TABLE OF CONTENTS Advanced Directives 2 Banking and Financial Needs 2 Beauty Parlor Services 2 Care Planning 2 Clothing 3 Complaints 3 Contacts 3 Emergency Situations 5 Laundry 5 Locked Storage 5 Mail 5 Morrison Senior Living - Your Dining Experience 6 Nursing Services 8 Personal Possessions 8 Pets 9 Physician Services 9 Recreation 10 Religious and Spiritual Services 10 Room Changes 10 Safety 10 Smoking 11 Social Work 11 Telephone Services 11 Therapy Services 12 Visiting Hours 12 Voting 12

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    Advanced Directives

    We recognize your right to formulate advanced directives to accept or refuse medical treatment, including life-sustaining treatment. the Skilled Nursing unit will honor healthcare decisions in accordance with New York State law. Such decisions will be documented on a Medical Orders for life Sustaining treatment (MOlSt) form whenever possible.

    We encourage each resident to designate a Health Care Proxy, which allows you to appoint someone you trust to make healthcare decisions if you are unable to speak for yourself. Please contact the social worker at ext. 2558 or 2193 if you would like more information about completing a Health Care Proxy.

    Banking and Financial Needs

    If desired, you can set up a personal, interest-bearing savings account for your banking needs on the Unit. All financial questions should be directed to the resident financial representative. For more information, please visit the Finance Department or call ext. 2856.

    Beauty Parlor Services

    A licensed hairdresser is available on a fee-for-service basis. Appointments can be made with the unit coordinator at the main desk. If you would like to set up a beauty parlor withdrawal service from your personal banking account, please visit the Finance Department or call ext. 2856.

    Care Planning

    Each resident will benefit from a personalized care plan designed to address their specific needs and goals. The care plan is developed by an interdisciplinary team composed of our healthcare professionals, in addition to the resident and family or representative.

    Within 14 days of admission, you will be invited to attend a care planning meeting. Please inform our staff of any special needs, habits or preferences prior to this meeting. Information can be added to the care plan at any time.

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    You are responsible for purchasing your own clothing. All clothing brought to the facility must be inventoried. Please provide two weeks of clothing and appropriate closed-toe shoes with non-slip tread.


    If you have any questions, concerns or complaints about your care, please feel free to contact the social worker at ext. 2558 or 2193. Your concerns will be investigated and every effort will be made to resolve the issue.


    Please be sure that your personal information is up-to-date. Each resident will designate a main contact person. Please provide all valid phone numbers for this individual. Additional contacts can be listed for use in the event that we are not able to reach the main contact.

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  • Emergency Situations

    In the event of an emergency, your personal physician will be contacted. Depending on the nature of the emergency, your doctor may either personally evaluate you or request that you be sent to the emergency room for evaluation.

    The facility will notify one contact person in the event of a medical emergency or change in your condition. In the event that the primary contact person is not available, we will contact an alternate. The contacted individual is responsible for sharing information with other family members and friends.

    In the event of a life-threatening emergency, such as a cardiac or respiratory arrest, CPR will be administered under the direction of a responding physician, unless a do-not- resuscitate (DNR) order is present.


    The facility provides laundry services for your personal clothing, if desired. When utilizing this service, please be sure all items are marked with a permanent marker for identification purposes and that clothing is machine washable.

    Locked Storage

    Each room is equipped with a locked storage box to secure your personal belongings. Please visit the Finance Department or call ext. 2856 to request a lock box key.


    Mail and packages will be delivered to you upon arrival. Please let a staff member know if you require assistance opening or reading mail.


  • Catskill HEALTHY MENU PLANNING It is imperative that healthy menus are provided to all

    residents. To best meet the needs of our population,

    Morrison’s dining program takes into consideration:

    v Selecting an eating pattern that meets nutrient needs over time, at an appropriate level

    v Providing meal plans that help decrease risk factors or manage chronic conditions such as heart disease, diabetes, and hypertension

    v Planning menus according to the nutrient requirements that best meet the national standards for patient demographics

    v Providing a model for healthy eating in the community

    Morrison Senior Living – Your Dining Experience

    A registered dietitian will meet with you to review meal selections, obtain food preferences and discuss the diet order that was prescribed to you by your doctor. this information is entered into our geri-Menu computer system and will generate the week’s menus for you based upon the information provided. if you have any questions or concerns, please contact the Food and Nutrition department at ext. 2081.


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    ALWAYS AVAILABLE MENU The menu for each current week and the following week is

    posted near each of the dining rooms. The menu for the day is

    available at the front desk.

    If you are not satisfied with the menu options, there is an

    Always Available Menu which includes:

    Breakfast: Assorted cold cereal, muffin of the day, cottage

    cheese and fruit platter.

    Lunch & Dinner: Hamburger, grilled cheese, cottage cheese

    and fruit platter, peanut butter and jelly sandwich, and turkey,

    egg salad, tuna salad, or chicken salad sandwich.

    Please contact us with any menu changes by 10:00 a.m.

    for lunch and 3:00 p.m. for dinner.

    NUTRITIOUS SNACkS A healthy snack is available each evening. These snacks will

    be rotated daily, including:

    v Juices, coffee, milk

    v Yogurt, pudding (regular and diet), ice cream (regular and

    sugar free)

    v Assorted cookies and crackers

    v Fresh and canned fruit

    v Half sandwich

    MEAL DELIVERY TIMES Breakfast: 7:45 a.m. – 8:00 a.m.

    Lunch: 11:45 a.m. – 12:00 p.m.

    Dinner: 4:45 p.m. – 5:00 p.m.

    Snack: 7:30 p.m. – 8:00 p.m.

  • Nursing Services

    Our nurses are trained professionals performing services that are needed for long-term care or short-term situations due to an injury or illness. Our nursing staff will attend to wound care needs related to post-operative, pressure and stasis ulcers. Nurses are also responsible for dispensing and monitoring of oral, intravenous and subcutaneous medications. Respiratory care may also be performed; this can include oxygen, C-Pap, Bi-Pap and nebulizer treatments. Palliative and end-of-life care is offered as needed.

    Our certified nursing assistants (CNAs) provide personal care that focuses on helping residents with bathing, dressing, personal hygiene, toileting, walking and maneuvering in and out of bed.

    Personal Possessions

    Certain personal belongings may be brought to the Unit, depending on the size and nature of the item. Please note that items such as microwaves, coffeemakers and other fire hazards are not permitted in resident rooms due to safety concerns.


  • 9Catskill it is recommended that valuable possessions be entrusted to a family member or friend. Missing items should be reported immediately to the social worker or nursing staff. We will try to locate the item to the best of our ability. Catskill regional Medical Center is not responsible for any lost, damaged or missing items.

    All personal items must be removed from the facility within 30 days of discharge. the facility will not be responsible for items not claimed after this time.


    Pets are welcome! Please contact a member of the recreation department prior to the visit. in additi