Skill Standards 14 Agriculture · John Deere Agricultural Equipment Technician Agricultural and...

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TITLE Skill Standards for Agriculture: John Deere AgriculturalEquipment Technician, Agricultural & Diesel EquipmentMechanic, Irrigation Technologist, Turf ManagementTechnician, Turf Equipment Service Technician.

INSTITUTION Washington State Board for Community and Technical Colleges,Olympia.

SPONS AGENCY National School-to-Work Opportunities Office, Washington, DC.

PUB DATE 1999-00-00

NOTE 133p.; Prepared by the Agriculture Skill Standards Consortiumwith project management by Walla Walla Community College.Project manager was Jim Willis.

AVAILABLE FROM Center for Learning Connections, Highline Community CollegeMS Omni, PO Box 98000, Des Moines, WA 98198-9800 ($20).

PUB TYPE Guides Non-Classroom (055)

EDRS PRICE EDRS Price MF01/PC06 Plus Postage.

DESCRIPTORS *Academic Standards; *Agricultural Education; AgriculturalMachinery Occupations; *Agricultural Occupations; CommunityColleges; Competence; *Competency Based Education;Cooperative Planning; Curriculum Development; Definitions;Diesel Engines; Employment Qualifications; EquipmentMaintenance; Guidelines; Job Skills; Mechanics (Process);Models; Paraprofessional Personnel; Partnerships inEducation; Secondary Education; *Standard Setting; *StateStandards; Statewide Planning; Technical Institutes;Technical Occupations; Turf Management; Two Year Colleges;Validity

IDENTIFIERS DACUM Process; Irrigation; Secretarys Comm on AchievingNecessary Skills; *Washington

ABSTRACTThis document presents agriculture skill standards for

programs to prepare Washington students for employment in the followingoccupations: John Deere agricultural equipment technician; agricultural anddiesel equipment mechanic; irrigation technologist; turf managementtechnician; and turf equipment service technician. The introduction explains

the origins of skill standards and their benefits to various stakeholders,discusses the relationship between skill standards and the pyramid of

competencies, details a model for continuous improvement and a process for

building skill standards, and presents an overview of the Agriculture Skills

Standards Project during which the skill standards were developed. Theremaining four sections, which are devoted to the individual occupations,

each contain the following items: (1) a historic DACUM (Developing aCurriculum) process chart for the occupation; (2) a template summarizingcritical work function and key activities; (3) a template detailing theperformance indicators, technical knowledge, and employability skills

required for the occupation's key activities; (4) routine, crisis, and long-

term planning scenarios typically encountered by workers in the given

occupation; (5) the results of the validation survey conducted for theoccupation; and (6) the results of the Secretary's Commission on AchievingNecessary Skills survey conducted for the occupation. The appendix lists 45workforce, skills-standards and competency-based, and Internet resources.

(MN)

Reproductions supplied by EDRS are the best that can be madefrom the on inal document.

1

Washington State Board forCommunity & Technical CollegesSkill Standards Project

U.S. DEPARTMENT OF EDUCATIONoff,/ of E a,n afu,ual Rtas,arc ,n<1

EDUCATIONAL RESOURCES INFORMATIONCENTER (ERIC)

This document has been reproduced asreceived from the person or organizationoriginating it

Minor changes have been made toimprove reproduction quality

Points of view or opinions stated in thisdocument do not necessarily representofficial OERI position or policy

Skill Standards 14

AgricultureJohn Deere Agricultural Equipment Technician,

Agricultural & Diesel Equipment Mechanic

Irrigation Technologist

Turf Management Technician

Turf Equipment Service Technician

:1 / /

I

4a

2 T.:COPY AVAILABLE

Washington State Board forCommunity & Technical Colleges

Skill Standards Project

Skill Standards for

AgricultureJohn Deere Agricultural Equipment Technician,Agricultural & Diesel Equipment Mechanic

Irrigation Technologist

Turf Management Technician


ta`

*45"

BES 1 COPY AVAILABLE

FOR MOREINFORMATION

Copyright © 1999

Permission toPhotocopy and Quote

Project Funding

To OrderAdditional Copies

Credits

Greg Farrens, Faculty Manager and Division ChairVocational, Technical, and Continuing EducationWalla Walla Community College500 Tausick WaWalla Walla, WA 99362(509) 527-4237, [email protected]

State of Washington through the Board of Community and Technical Colleges.Unless otherwise provided, data which originates from this agreement shall be-works for hire" as defined by the US Copyright Act of 1976 and shall be ownedby the State of Washington. Data shall include, but not be limited to, reports,documents, pamphlets, advertisements, books, magazines, surveys, studies,computer programs, films, tapes, and/or sound reproductions. Ownershipincludes the right to copyright, patent, register, and the ability to transfer theserights.

General permission is granted to educators to photocopy limited material fromSkill Standards for Agriculture for noncommercial instructional or scholarly use.Permission must be sought from the State Board of Community and TechnicalColleges in order to charge for photocopies, to quote material in advertising, orto reprint substantial portions of the document in other publications. Creditshould always be given to the source of the material, photocopies, or quotationsby citing a compete reference.

This project was made possible through the Federal School-to-WorkOpportunities Act (CFDA17.249) administered by the State Board forCommunity and Technical Colleges.

Center for Learning Connections (see page 121 for order form)llighline Community College MS OmniPO Box 98000Des Moines, WA 98198-9800

Project Management provided by Walla Walla Community CollegeProject Manager: Jim Willis, Ed.D.Project Specialists: Krista Mahan and Debbie FrazierDepartment liaison: Joe Small

Focus Panel FacilitationKrista Mahan, Walla Walla Community College

Document format by Doreen Peters, Walla Walla Community CollegeCover and inside photography by Herb Harris, Photographer,

Walla Walla Community CollegeTechnical Editing by Terry 11 Bailey,

State Board for Community & Technical Colleges

Graphic Design & Production by Yoshiko T. Tsuji, Y & Company, SeattlePrinting by Consolidated Press, Seattle

ACKNOWLEDGMENTS

FOREWORD

This document is the result of cooperation between employers, employees, post-secondary institutions, Washington State government, and the federalgovernment. This cooperation is best illustrated by the proactive participation ofthe Advisory Committees for the related Walla Walla Community Collegevocational and technical programs.

The Agriculture Skill Standards Project is part of federal, state, and local effortsto define the roles, responsibilities and training requirements for certaincategories of agricultural professionals in Washington. These collaborativeefforts will result in a significant contribution to the professional developmentof certain agricultural professionals and to the quality of instructional services.

The Steering Committee believes several groups will benefit from theestablishment of these Skill Standards.

Agricultural employees who can use the standards to identify theKnowledge, Skills, and Abilities (KSA's) they already possess and the KSA'swhere they may need additional education and training.Anyone who is interested in pursuing a career in agriculture can benefit byreviewing the Skill Standards as a preview of what is required ofprofessionals in certain occupational categories.Organizations that provide education and training to agricultural workersmay also benefit. This group includes, but is not limited to communitycolleges, technical colleges, state agencies, labor unions, employeeassociations, community-based programs, educational service districts,staff development professionals, four-year colleges, graduate schools, othergovernment units, legislators, and other groups creating and/or evaluatingcurricula.School districts can benefit by understanding that Skill Standards provide abenchmark for determining the KSA's needed by staff serving in certainagricultural functions.

In conclusion, the Skill Standards may be used to:Generate interest in the field of agriculture as a career choice.Provide information to college faculty to prepare students for successfulperformance in schools and on the job.Assist high school teachers and counselors to better advise studentspreparing for careers in certain agricultural occupations.

By using the information provided in this document, the reader may gain aninterest in agriculture and an understanding of careers available in agriculture.

J

TABLE OFCONTENTS

1-10 Introduction1 About Skill Standards

5 Pyramid of Competencies

7 The Process for Building Skill Standards9 Introduction to Agriculture Skill Standards Project

11-34 John Deere Agricultural Equipment Technician,Agricultural and Diesel Equipment Mechanic

12 The Historic DACUM Chart for John Deere Agricultural Equipment Technician

14 The Historic DACUM Chart for Agricultural and Diesel Equipment Mechanic

18 Skill Standards Template A

19 Skill Standards Template B

26 Scenarios30 Validation Survey Results

32 SCANS Skill Survey Results

35-60 Irrigation Technologist36 The Historic DACUM Chart for Irrigation Technologist



53 Scenarios

55 Validation Survey Results


61-94 Turf Management Technician62 The Historic DACUM Chart for Turf Management Technician



87 Scenarios

89 Validation Survey Results


95-120 Turf Equipment Service Technician96 The Historic DACUM Chart for Riff Equipment Service Technician


100 Skill Standards Template B113 Scenarios115 Validation Survey Results118 SCANS Skill Survey Results

121-126 Appendix A123 Resources

127 Order Form

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,k,

SKILL STANDARDS FOR AGRICULTURE 1

LNTRODUCTION

what AgricultureOccupations are Involved?

What are Skill Standards?

The economy is facing a dramatic increase in demand for services by highlyskilled technicians. Agricultural technicians entering today's workforce areasked to master more complex and sophisticated workplace skills, thus, creatinga need for the upgrading of existing curriculum and training material.

The goal of the Agriculture Skill Standards Project is to specify the critical workfunctions, key activities, performance indicators and knowledge, skills, andabilities an individual needs to succeed in certain agricultural occupations.The result of this project will support the development of new curriculum andthe strengthening of existing curriculum in programs leading to certain careersin agriculture.

The Agriculture Skill Standards partners anticipate that by developing skillstandards in agriculture they will help generate interest in the field of agricultureas a career choice. In addition, these skill standards will help provide thenecessary information to college instructors and professors to prepare studentsfor successful performance in both the school and workplace settings. They willalso assist high school teachers and counselors to better advise high schoolstudents preparing for careers in agriculture.

For this Skill Standard project, five occupational categories are studied.They are:

John Deere Agricultural Equipment TechnicianAgricultural and Diesel Equipment MechanicIrrigation TechnologistTurf Management Technician


The Agriculture Skill Standards Project is part of continuing federal, state, andlocal efforts to better define the roles, responsibilities and training requirementsin certain occupations. It is hoped that these collaborative efforts will result inknowledge that will make a significant contribution to the professionaldevelopment of agricultural technicians.

Skill standards are performance specifications that identify the knowledge, skills,and abilities an individual needs to succeed in the workplace. Skill Standardsare critical to improving workforce skills, raising living standards, andimproving the competitiveness of the U. S. economy.

Skill standards answer two critical questions:I. What do workers need to know and be able to do to succeed in today's

workplace?2. How do we know when workers are performing well?

Skill standards provide a common language to enhance communication onworkforce development between business, labor, education, and the community.National recognition of skill standards in career fields provides a common basisfor certifying achievement against those standards, thereby allowing for theportability of skills across geographic arms, companies, and careers.

3

2 SKILL STANDARDS FOR AGRICULTURE

Where Do Skill StandardsCome From?

Why Are Skill StandardsImportant?

Skill Standards may be used by several groups.

Employers can use skill standards to maximize efficiency in recruiting,hiring, training, and promoting employees.Labor organizations can use the standards to ensure that workers have agreater voice at the workplace and benefit from enhanced careeropportunities.Government can use skill standards to link other education reforminitiatives, workforce training, and economic development by supportingcollaborative efforts among education, business, and labor.Workers can use the standards to advance their own careers and enhancetheir ability to reenter the workforce.Students and job seekers can use the standards to understand and acquirethe skills needed to attain high wage jobs and successful careers.Educators and trainers can use the standards to teach their students whichwill enable them to successfully transition into the world of work.

The increased competitiveness of the global economy and the declining power ofthe U.S. economy have prompted government, employers, labor, and educationleaders in the U. S. to reevaluate existing approaches and to develop newstrategies for workforce development.

One of these responses was the "Goals 2000: Educate America Act" signed byPresident Clinton in March 1994, which established the National Skill StandardsBoard (NSSB) to encourage the development of a national system of voluntaryskill standards for various occupations. Another was the "School-to-WorkOpportunities Act of 1994" which encourages states to develop skill standardsand link them to national efforts.

It would appear that in today's work places the only constant is change. Jobsthat once dealt with relatively simple equipment in a highly structured workplacenow deal with highly complex equipment in fluid environments. Today'sseemingly parallel jobs now require high performance work processes andenhanced skills. Because skill standards reflect changing workplace realities,skill standards become a tool which can be used by applicants and employees toaccess greater career opportunities.

National recognition of skill standards in career fields provides a common basisfor certifying achievement against those standards, thereby allowing for theportability of skills across geographic areas, companies, and careers.

Updating skills and knowledge must now become a lifelong endeavor, causingmany employers and employees to spend more effort, time, and money oneducation and training. Skill standards provide benchmarks for makingeducation and training decisions, shaping curricula, and directing funds towardhighest value education and training investments.

110 Who Benefits From SkillStandards?

Skill Standards benefit all the stakeholders including employers, labor,education, government. and the community at large.

Skill Standards Enable Employers ToAlign personnel qualification requirements with nationally adoptedcertificates of competence.Modify employee training.Simplify measurement of employee training effectiveness.Assess employee skill levels based on industry standards.Match employee skills to the work requirements.More easily document employee skills, training needs, and performanceindicators.Improve customer satisfaction and confidence through better-developedevaluation skills of consumer contact personnel.Improve employee satisfaction and morale by clarifying expectations.Improve quality, productivity, time to market, and competitiveness.Achieve business goals.Partner with education and labor in developing school-to-work initiatives.

Skill Standards Enable Labor Orpnizations To:Improve member value to the employer.Provide a greater worker voice in the employment relationship.Link skill standards to increased training and upward career mobility formembers of labor organizations.Assist employers to match employee skills to the work requirements.Develop skill-based training and certification initiatives that complementlabor organization sponsored training programs.Communicate effectively with employers about worker training andretraining needs.Communicate effectively with employers and employees on workforcetraining policy.

Skill Standards Enable Educators To:Partner with employers and labor organizations in developing educationalreform initiatives.Provide effective, targeted instruction.Develop benchmarks for certificates of competency earned by students.Communicate what employers expect of employees.Develop new program curriculum and evaluate existing curriculum basedon industry needs.Develop common language on workforce preparation with business andlabor.

Improve relationships with local employers and labor organizations.Provide students with relevant career education and counseling.Communicate effectively about education reform to parents, familymembers, and legislators through connecting the skills to curriculum.

Skill Standards Enable Students and Employees To:Obtain certification of competency of the skills they gain throughexperience, education, or self-studs:Enter and reenter the workforce with better options. including high skilledand higher paying jobs.

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Assess accurately employer expectations of the skills needed for positionsand careers of their choice.Improve mobility and portability of employee credentials.Improve employee options in employment security and job opportunitiesfor higher pay.Enhance employee performance and achievement by self-evaluation againstknown standards.Be pro-active contributors to the functions that make their school districtemployers more successful.

Skill Standards Enable Government To:Assist in the development of the highly skilled, high quality, competitiveworkforce that is a critical factor in remaining competitive in an ever-changing world economy.Evaluate the effectiveness of publicly funded education.Increase opportunities for under-represented populations by making publicthe information that defines the skills required for success and byfacilitating the national adoption of those definitions and their use.Support the development of high performance organizations.Provide links with international skill standards.Communicate the need and basis for education reform to employers,employees, and the community at large both on local and national levels.


Skill Standards and thePyramid of Competencies

The Pyramid of Competencies is a depiction of skill standards in three broadskill categories.

Tier I, at the broadest level, is the set of employability skills, knowledge,abilities, and personal qualities required of all workers to be successful intoday's workplace. These are the universal skills (problem solving, team skills,and flexibility) that are needed to apply technical knowledge and toolseffectively.

Tier II consists of the knowledge, technical skills, and abilities that are commonto all jobs within a family of related jobs across all industries.

Tier HI consists of industry-specific knowledge, technical skills, and abilitiesthat are unique to individual jobs and are the most prone to rapid change.

Tier IIIIndustry-specific

knowledge,

technical skills,

and abilities

Notatekonow.

Tier IIKnowledge,

technical skills,

and abilities

Tier IEmployability skills,

knowledge, abilities

and personal qualities

12

BEST COPY AVAILABLE

A Model of ContinuousImprovement:

SL.p I: Skill Standards DevelopmentCompile and research existing competency based education and skillstandards literature.Assemble panels of agricultural professionals for focus panels.Conduct a survey of currently employed agricultural workers to determinelevel of SCAN skills required for the job.Develop work-related scenarios to place the skill standards in the context ofthe work environment.Disseminate skill standards information to involved parties from industry,education, and labor for their review and editing.

Step 2: AssessmentA person generates and collects evidence of his or her ability to perform atthe levels determined by the skill standards.A student, trainee, apprentice, prospective agricultural professional seekingadditional training is assessed to determine present skill level throughdirect and indirect evidence.Direct evidence includes observation of the person who is assessed.Indirect evidence includes supporting information.Assessment results meet the criteria of validity, currency, authenticity, andsufficiency.Demonstration of validity is a tangible item or record of action.Demonstration of relevancy is evaluated against current standards.Demonstrations of authenticity show that the individual being assessedperforms key activities.Demonstration of sufficiency provides enough evidence to match primarykey activities and performance indicators of the skill standards.

Step 3: Curriculum Development

Revise existing curriculum to better meet the current and future needs ofthe employers.Where necessary, develop new curriculum and establish new programsbased on these competencies.Develop program outcomes for specific programs, including Tech Prep,certificate, associate degree, and bachelor degree.

Step 4: Articulation

Develop models to support the articulation of program outcomes andcompetencies between systems.Establish articulation agreements between existing programs to ensureportability of skills.Connect competencies and Certificates of Competency with benchmarkdocumentation to build national portability systems.

Step 5: Continuous UpdatingA continuous exercise by all partners of revising and validating skillstandards on a regular basis is necessary. Updating of curriculum andcurrent training methods to meet workplace standards is required forsuccess in national economic development.Individual agricultural professionals must have access to clearly statedcompetency goals and national levels; the nation can begin to resolve theworkforce shortages faced today.

3


The Process for BuildingSkill Standards

Introduction to AgricultureSkill Standards Project

The process for building Skill Standards was derived from Washington State SkillStandards Guidebook I. The process included the following steps:I. Research other competency-based education, other skill standards projects

and other relevant literature.2. Conduct Skill Standards Template A and Template B focus panel discussions

to identify critical work functions and key activities, plus required skills,knowledge, and abilities.

3. Establish and document relationships between key activities andPerformance IndicatorsTechnical KnowledgeEmployability Skills

Skill Standards to CurriculumMoving Skill Standards to curriculum is a continuous process. It is theanticipation of the study participants that the skill standards generated in thisproject will be used by education partners to develop and/or modify curriculumat the community college level and improve career counseling at the high schoollevel. By providing the necessary input from employees and employers, this skillstandards document is a first step in the development or modification ofcurriculum. The project participants hope the Skill Standards Project serves theeducation establishment in particular and is received as an example of thepotential of skill standards.

In order to keep current with a rapidly changing world, standards need to bereevaluated and updated on a regular basis, with full partner participation ateach step. New developments impact the ways workers organize and apply theirskills, including time management and interpersonal relationships. Increasedtechnological complexity may simplify some of the job tasks but make othersmore intricate. Today's agricultural professionals are asked to acquire abroader range of decision-making and educational skills as well as keepingcurrent with emerging trends in agriculture. Ongoing changes must be reflectedin community college, technical college, and high school curricula in order tomeet the needs of employers.

Project GoalsIdentify skill standards for agriculture. The standards will serve asbenchmarks for entry into certain agricultural careers.Disseminate the results and support their use by employers and employeeorganizations.

Guiding PrinciplesExperienced employees are the experts in their career fields, are best ableto identify the work performed, and the skills, knowledge, and abilitiesrequired to be successful in a work setting.Employers, employee organizations, and the institutions that train inagriculture must work as partners to ensure the link between the employerexpectations and the postsecondary curriculum.The standards must be consistent with existing civil rights laws andpractices.Standards must be flexible and portable.


The Identification ofSkill Standards

Standards should be updated continuously.Skill standards describe the major critical work functions and key activities,Is well as the performance indicators, technical knowledge and skills,employability skills, and attributes needed to perform those functions well.Integrated skill standards define critical work functions, the key activitiesrelated to the functions, plus the level of skill required to perform thecritical work functions and key activities in the context of work settings.Skill standards must be voluntary and adaptable to regional and localneeds.Skill standards should apply to a family of related jobs, rather than to verynarrow job titles.

Following the State of Washington guidelines for the establishment of skillstandards, multi-employer focus panels were called together to develop skillstandards templates A and B. Separate focus panels were held for:

John Deere Agricultural Equipment Technician.Irrigation Technologist.Turf Management Technician.Turf Equipment Service Technician.Agricultural and Diesel Equipment Mechanic.

The focus panels first identified the critical work functions and key activities thathave definite beginning and ending points during a working day. According toSkill Standards definitions these work functions and key activities must beactions that could he videotaped and entered on a list of specific actions to beexecuted during a specific workday. The focus panels also discussed theperformance indicators, the technical knowledge, the employability skills, andpersonal qualities associated with the above agricultural professions.

In addition, each focus panel participant and a sample of agriculturalprofessionals from across Washington State were asked to complete a surveyinstrument based on broad employability skills. The survey instrumentemployed was the ADVANCE TM Workplace Standards Skill Inventory fromAdvance Educational Spectrums, Inc. The employability skills on which thesurvey instrument is based were derived from the SCANS Report (Secretary'sCommission on Achieving Necessary Skills).

The SCANS report issued in 1991 identified workplace competencies andemployability skills required for the workforce. For each of 37 SCANS skills,survey respondents identified which of five levels of difficulty best representedthe appropriate skill level required to do the position under study. Then therelationships between key activities and the following were established.

Performance indicators that tell how it is known when a key activity isperformed well.Technical knowledge that details the skills, abilities, and tools employed inagriculture.Employability skills that detail the foundation abilities needed in agriculture.

i 5


SKILL

STANDARDS

FORAGRICULTURE

ilistoric DACt M ChartTemplates A and B

About The Skill StandardsCharts:

The Skill Standards for Agriculture Project was a continuation of historic effortsand work in progress aimed at clarifying the roles and educational requirementsfor certain agricultural professions. In the following pages some of thisfoundation work is shown in order to illustrate the historic perspective andfundamental grounding of the current study.

Agriculture Skill Standards were developed after careful consideration of historicefforts. DACUM documents concerning agriculture were inspected and becamea part of the materials considered by the Skill Standards focus panel discussions.

The following pages contain the Skill Standards for these careers:John Deere Agricultural Equipment Technician, Agricultural and DieselEquipment MechanicIrrigation TechnologistTurf Management TechnicianTurf Equipment Service Technician

Each of the following sections contains:The Historic DACUM Chart for the occupational groupSkill Standards Template ASkill Standards Template BValidation Survey ResultsSCANS Skill Survey Results

Each chart contains the following five components:

Critical Work Function:Critical Work functions represent the general areas of responsibility. The criticalwork functions list what must be done to achieve the key purpose of theoccupation.

Key Activity:Key activities are related to the critical work functions. The Key Activity listinglists major tasks performed by workers. The question was asked, "What are thekey activities needed to perform each critical work function?" Key activities aremade up of measurable and observable work activities, which end in a product,service, or decision, and have a definite beginning and an end.

Performance Indicators for Each 'Task:Performance indicators are specific behavioral evidence of a worker'sachievement of skills, knowledge, and key activities. The critical work functions

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and key activities begin to reflect a picture of work requirements in eachoccupation, but that is not enough. The question that needs to be answered is,"tiow do we know when this key activity is performed well?"

Technical Skills knowledge, Abilities and Tools:Technical skills, knowledge and abilities, including tools, are those areas ofexpertise which workers must have in order to perform a given occupational keyactivity with excellence.

Emplyability Skills:Employability Skills are basic academic and foundation skills that are needed tobuild more advanced competencies. Employability skills are competenciesrequired by workers in order to obtain meaningful work and participate in themodern workforce. They fall into the categories of basic skills, thinking skills,and personal qualities.


S

JOHN DEERE AGRICULTURAL EQUIPMENT

TECHNICIAN, AGRICULTURAL AND DIESEL

EQUIPMENT MECHANIC

S

(1ft

BES f COPY AVAILABLE

HISTORICDACUM CHART

FOR JOHNDEERE

AGRICULTURAL

EQUIPMENTTECHNICIAN

Focus Panel MembersMark Knopp, Farmway ImplementMark Peterson, Arrow MachineryTerry Dejuan, RDO EquipmentJay Hanger, Tumac Machinery, Inc.Terry Keller, Carrol Adams Tractor Co.Gayle Le Fore, Tate Transportation, Inc.Chuck Hull, Western Power and EquipmentJim Hinsley, Hyster Sales Co.Mark Kessler, R & B Ag Machinery, Inc.Bill Bishop, Jim's Pacific Garages, Inc.Rick De Groat, Western States Equipment, Co.Tony Zaro, Valley Case 111Richard Morgan, Broetje OrchardsDave Eids, Walla Walla County MaintenanceDan Zenger, Walla Walla CityDick Yost, Valley TransitGreg Nilson, Spokane Detroit Diesel-AllisonDuane Smalley, Tri-cities FreightlinerKevin Willis, Rowand Machine Co.Skip Knapik, Central Premix Concrete Co.

COMPETENCY PROFILE OF JOHN DEERE AGRICULTURAL EQUIPMENTTECHNICIAN

Duties: A. EQUIPMENT

Tasks:

Al.

Demonstrate

preventative

maintenance

A2.

Demonstrate

machine

functions

A3.Diagnose, testand repairengines

A4.Diagnose, testand repairpower trains

A5.

Diagnose,test, repairelectrical andelectronicsystems

A6.

Diagnose, testand repairhydraulics

A7.Diagnose, test

and repair airquality systems

A8.

Diagnose,test andrepairsteering &brakes

Duties: B. COMMUNICATION

Tasks:

B I .

Listenactively

B2.

Speakeffectively

B3.Ask problemrelatedquestions

B4.Gatherinformation

B5.Analyzeinformation

B6.Followdirections

B7.Interpretpertinentinformation

B8.Communi-catetechnicalinformation

Duties: C. CUSTOMER SERVICE

Tasks:

Cl.Showinterest incustomerproblem

C2.

Identifysolution

C3.Discussoptions

C4.Implementsolution

C5.Respectcustomerconfidentiality

C6.Perform whatyou promise

C7.Managestress

Duties: D.

Tasks:

TECHNICAL INFORMATION

DI .

Accessavailableresources

D2.Selectreferencematerial

D3.Retrievespecificinformation

D4.Apply specificinformation

D5.Readschematics

D6.Applycomputertechnology

D7.Demonstratecomputerliteracy

Duties: E.

Tasks:

DIAGNOSTICS & TESTING

E 1 .

Operateequipment

E2.Verifycomplaint

E3.Selectcorrect testequipment

E4.Installcorrect testequipment

E5.Analyze testresults

E6.Demonstrateefficienttroubleshoot-ing

E7.Reachconclusion

Duties: E REPAIR

'Tasks:

F 1 . F2. F3. F4. F5. F6. F7. F8.Select Gain access Analyze Determine Determine Estimate Reassemble Installappropriatetools

to problem damage causes partsneeded

repair cost componentsto specifica-tions

properfluids

F9.Verify

properoperation

4. 0

Duties: G.

Tasks:

DOCUMENTATION

GI.Recordmachine/service data

62.Explaincause andworkperformed

G3.Processwarrantyinformation

G4.Completework order

Duties: H. SAFETY

Tasks:

HI.Demonstrateproper useof safetyequipment

112.

Maintainclean workarea

113.

Recognizeand reportunsafepractices

114.

Followemergencyprocedures

115.

Dispose ofhazardousmaterialsproperly

Duties: I. COMPANY/DEALERSHIP POLICIES

Tasks:

11.

Followdealershippolicies

12.

Demonstrateprofessional-ism

13.

Maintainprofessionalappearance

14.

Respectcompanyequipment

15.

Maintainconfiden-tiality

16.

Obtainnecessarylicenses

Duties: J. METAL WORKING

Tasks:

J IDemonstrateweldingskills

J2.Demonstratebasic metalfabrication

13.Operatemachiningtools


Historic DACUMChart For

Agricultural andDiesel Equipment

MechanicCOMPETENCY PROFILE OF AGRICULTURAL AND DIESEL EQUIPMENTMECHANIC

Duties: A. SAFETY

tasks:

Al.

Follow

companysafety policy

A2.

Familiaritywith L&I regu-lations & re-quirements(OSHA,WISHA,

etc.)

A3.

Familiaritywith the Deptof Ecology'shazardouswaste/mater-ial manage-ment policies

A4.

Utilize safetyequipment(guards, etc.)

A5.

Locate andutilize safetyequipment(first aidkit, fire ext.,andinformation)

A6.

Reportunsafe shoppractices andequipment toappropriatepersonnel

A7.

Maintain asafe andcleanworkingenvironmentfor yourselfand others

A8.

Useappropriatepersonalprotectiveequipment

A9.

Locate andunderstandMSDS safetyinformation

A10.

Demonstrateproper use oflifting equip-meet, jackstands,presses,cribbing, etc.

All.

Inspectequipmentand informcustomer ofsafety hazards

Duties :B. BASIC SKILLS

Tasks:

Bl.

CommunicateB2.Demonstrate

B3.

RecognizeB4.

Read andB5.

PerformB6.

Identify theB7.

UtilizeB8.

Fill outand work mechanical personal interpret mathematical functions and appropriate work orderswell with aptitude limitations technical functions limitations of tools for a correctlyothers and ask for

assistancemanuals tools and

equipmenttask and legibly

B9.

Maintainpersonalandcompanytools

I I

Duties: C. PROFESSIONALISM

Tasks:

Cl. C2. C3. C4. C5. C6. C7. Cs.

Follow Possess Demonstrate Demonstrate Accept Follow Display a Demonstrate

company mature work leadership flexibility in constructive instructions positive and accountability

proceduresand policies

skills/habits skills jobassignments

criticism safe attitude andefficiency

C9. C10. C11.Offerpositivesuggestionsto improveefficiency

Possess prideinworkmanship

Willingness toupgradeeducationand training

Duties: D. CUSTOMER RELATIONS

Tasks:

DI.Exhibitprofessionaldemeanor

D2.Demonstratehonesty

D3.Maintainpositivecompanyimage

D4.Communicatein a clear,concise,professionalmanner

D5.Listen andinterpretcustomerneeds

D6.Explainrepairproceduresto customer

D7.Refercustomer toappropriatepersonnel

D8.Inform/updatecustomerregardingcost ofrepairs

D9.Differentiatebetween therepair andreplacementof parts

D10.Maintainaccurateservicerecords

Duties: E. DIAGNOSE & REPAIR ENGINES

Tasks:

E 1 . E2. E3. E4. E5. E6. E7. E8.Follow Utilize Diagnose Diagnose Diagnose Diagnose Diagnose Diagnosemanufac- precision and repair and repair and repair and repair and repair and repairturer'sguidelines

measuring& diagnostic

internalmechanical

fuel systems coolingsystems

ignitionssystems

exhaustbrakes and

lubrication,filtration

andspecifications

equipment systems retarders and heatexchangersystems

Duties: E DRIVE / POWER TRAINS

'tasks:

Fl. F1. F3. F4. F5. F6. F7. F8.Read and Follow Diagnose Diagnose Diagnose Diagnose Diagnose Diagnoseinterpret specifications and repair and repair and repair and repair and repair and repairtechnical for use of differentials clutches final drives torque drive lines power shiftmanuals lubricants

and coolantsconverters and universal

jointstransmissions

F10. F11. FI2. F13. F14.Diagnose Diagnose and Diagnose Diagnose and Measure and Align, adjustand repair repair power and repair repair direct determine and repairtransfer and takeoffs (live planetary drive percent of crawlergearreductioncases

andindependent)

drives transmissions wear oncrawlerunder-carriage parts

undercarriage

Duties: G. HYDRAULIC SYSTEMS

Tasks:

GI. 61. 63. 64. 65. 66. 67. G8.Follow Follow Possess a Identify Utilize charts Repair Be familiar Followhydraulic environmental working hydraulic and tech components with crimp- specificationssystem procedures knowledge of components manuals to and systems ing, coupl- for the usesafety and hydraulic and functions conduct as needed ings and ofprocedu res regulations systems diagnostic

testshydraulichosespecifications

lubricantsandcoolants

Duties: H. ELECTRONIC/ELECTRICAL

Tasks:

SYSTEMS

Ill.Read andinterprettechnicalmanuals

112.

[Mizediagnosticequipment

113.

Diagnose &repair on-boardcomputer &monitoringsystems

114.

Diagnose andrepairelectronic /electricalsystems

115.

Diagnose andrepaircharging/startingsystems

Duties: I. STEERING,

Tasks:

BRAKES & SUSPENSION

II. 11. 13. 14. 15. 16. 17. 18.Recognize Be familiar Diagnose and Diagnose and Diagnose and Check and Test and Followenvironmental with Dept. of repair a repair repair adjust wheel adjust Tedficationsand Transportation variety of steering suspension suspension systems after for the usehazardouswasteresp(ntsibilities

regulations brake types systems(power &manual)

systems alignment repair of lubri-cants andcoolants

BEST COPY AVAILABLE

I

SKILL

STANDARDS

TEMPLATE A

Summary Critical WorkFunction andKey Activities

Skills Standards Templates A & B For John DeereAgricultural Equipment Technician, Agriculturaland Diesel Equipment Mechanic

Works to provide high-quality customer service in all phase ofequipment repair

A. DIAGNOSE AND TEST EQUIPMENTA 1. Verify complaintA2. Test-run equipment to analyze conditionA3. Install test equipmentA4. Conduct test proceduresA5. Analyze test resultsA6. Evaluate repair options for solution of problem

B. REPAIR EQUIPMENT131. Gain access to problemB2. Analyze for damage and determine cause of failure133. Determine and order parts neededB4. Repair equipment as directedB5. Verify proper operation136. Dispose of hazardous materials and restore work area

C. COMPLETE DOCUMENTATIONCl. Maintain daily time recordsC2. Complete and maintain work orderC3. Process warranty information

1

4,'3

SKILL

STANDARDS

TEMPLATE B

Al.Verify complaint

A2.Test-runequipment toanalyzecondition

A3.Install testequipment

Customer's complaint isclearly understood and thatunderstanding is conveyed.Customer is communicatedwith in a respectful manner.Complaint is completelydocumented.

Equipment is operated safely.Equipment condition isaccurately identified.Technician seeks supervisionuntil he can confidentlyperform the task.

Reference materials areconsulted to accuratelydetermine appropriate testequipment and procedure.Test equipment is safely andproperly installed.

Knowledge ofequipment and product.Knowledge ofequipment operation.

Knowledge ofequipment operationand safety precautionsfor both new and oldtechnology.Knowledge ofcomponent operation.

Knowledge of sources ofresource materials andability to access them.Knowledge of how testequipment operates.Ability to safely installtest equipment.

' I'

Ability to interpret andclarify information.Ability to communicateprofessionally includingtact and diplomacy,prompting, clarifying andlistening skills.Ability to activelyparticipate in discussion.Ability to extractinformation.Ability to modify behaviorto environment.Ability to recordinformation completely,accurately and legibly.

Ability to follow safetyrules/policies.Ability to identifysymptoms.Ability to examineinformation.Ability to analyze possiblecauses/reasons.Ability to recognizepersonal limitations.Ability to use logic to drawconclusions.

Ability to understandtechnology applicationsand operation.Ability to identifyappropriate technology.Ability to comprehendreference materials.Ability to applyappropriate principles/laws/theories to situation.Ability to follow set ofinstructions.

A4.Conduct testprocedures

A5.Analyze Testresults

A6.Evaluate repairoptions forsolution ofproblem

Tests are performed safely.Reference procedures areaccurately followed.Findings are accuratelyrecorded.

Knowledge of safetyissues concerning testprocedures.Knowledge of properuse of test equipmentand procedures.

teNAMMUOK*40:111MMakett

Test results are compared tomanufacturer's specificationsand the problem is accuratelyidentified.Test results and conclusionsare reported to supervisor andapproved as accurate.

Customer is completelysatisfied with course of actionsubsequently chosen.Repair options are completelydiscussed with supervisor andappropriate cause of action isrecommended.

Basic knowledge ofengine, power train,hydraulic, air quality,electrical, steering andbrake systems.Knowledge ofmanufacturers'specificationsAbility to interpretinformation.

Ability to assistsupervisor in "selling"customer on therecommended repairoption.Knowledge of repairoptions.

4 I

Ability to utilize technologyapplications and followproper procedures.Ability to apply principlesto procedure to extractinformation.Ability to collect and recordinformation accurately,completely, and legibly.

Ability to analyze possiblecauses.

Ability to diagnoseperformance deviations.Ability to communicatefindings both orally and inwritten form.Ability to read diagramsand schematics.Ability to logically drawconclusions from findings.Ability to comprehendmanufacturer's referencematerials.

Ability to gatherinformation.Ability to communicateconclusions and be open toother opinions.Ability to perform basiccalculations.Ability to evaluate andcompare alternatives.Ability to recommendethical course of action.Ability to presentinformation and activelyparticipate in discussion.Ability to demonstratecommitment to customer.

Bl.Gain access toproblem

B2.

111Analyze fordamage anddeterminecause of failure

The appropriate referencematerial for the repair isaccurately selected.Appropriate shop equipmentand tools for the job areutilized safely and effectively.Problem is efficientlyaccessed followingestablished procedure fordisassembly.

Appropriate precisionmeasuring devices areselectively used to evaluateextent of wear or damage tocomponents.All damaged and/or worncomponents are accuratelyidentified.All information is completelyevaluated and possiblecauses of failure aredetermined.Technician's evaluation isreported to supervisor andcause of failure is correctlydetermined.

Knowledge of safe andproper use of specialtools and equipment.Knowledge of resourcematerials.Knowledge of engine,power train, hydraulic, airquality, electrical, steeringand brake systems andtheir functions.Knowledge of properprocedure for disassemblyof equipment and/orcomponents.

Knowledge of types anduses of precisionmeasuring devices.Ability to operateprecision measuringdevices.Ability to comparemeasurements toequipment specificationsand draw conclusions.Ability to visually inspectparts and recognizedamage or wear.Basic knowledge ofengine, power train,hydraulic, air quality ,

electrical, steering andbrake systems and theirfunctions.

04 C.)

Ability to selectappropriate references,identify relevantspecifications, and followset of instructions.Ability to understandrequirements of the taskand the technologicalresults.Ability to follow rules andprocedures.

Ability to identifyavailable technology.Ability to recognize detailsassociated with systemoperation.Ability to use logic todraw conclusions.Ability to identify systemmalfunction/failure.Ability to interpretinformation and analyzepossible causes.Ability to assimilateinformation to formconclusions.Ability to communicatecomplex information andparticipate in discussion.Ability to communicateconclusions and be opento other opinions.

AVA1LAi3LE


. I .

B3. All worn, damaged, and Knowledge of parts Ability to recognize

Determine and subsequently damaged parts terminology. details affecting system

order parts are completely identified for Ability to recognize all operation.

needed replacement or repair. damaged or worn parts Ability to recordParts list is accurately created associated with failure. information and completeand is submitted to supervisor Ability to create a forms accurately.for approval. complete and accurate

list of parts.Ability to followpolicies\procedures.Ability to demonstratehonesty andtrustworthiness.Ability to use computersand perform data entry.

44404%44,4144\****444.4

B4. The appropriate reference Knowledge of equipment

Repair material for the repair is reference material.

equipment asdirected

accurately selected.Repair procedures areaccurately followed as

Knowledge of safetyprocedures.Basic knowledge of

outlined in reference material.Equipment is safely andcorrectly assembled andrepaired to a condition

engine, power train,hydraulic, air quality,electrical, steering andbrake systems and their

consistent to customer'sexpectations.

functions.Ability to perform basic

All fluids and filters areproperly installed andequipment is ready for

repair functions such aswelding, cutting, andfabrication.

operation.Equipment is cleaned

Knowledge of fluid typesand their applications.

consistent with customerexpectations.

Ability to use cleaningequipment (solvents,spray guns, steam).

Ability to follow instruc-tions from references and/or supervisor.Ability to convertnumerical data.Ability to monitorpersonal performance(workmanship) andaccept responsibility.Ability to apply self-management.Ability to interpret andapply new knowledge andexperiences.Ability to efficientlymanage time.Ability to troubleshootsystem malfunctions.


B5.Verify properoperation

110

B6.Dispose ofhazardousmaterials andrestore workarea

s

Test equipment is re-installedand test results are withinmanufacturer's guidelines.Equipment is safely test-driven to ensure equipment isoperating properly andconsistent with customer'sexpectations.

All hazardous materials aresafely disposed withincorrectly labeled containersaccording to governmentregulations.Workspace is clean, safe, andorganized to supervisor'sexpectations.

Understanding ofequipment andcomponent operationand safety precautions.Ability to safely installand operate appropriatetest equipment.Ability to recognizecustomer's expectations.Ability to operateequipment and evaluatecondition.Ability to compare testresults to specificationsto confirm operation.

Ability to identify allhazardous materials.Knowledge of safehandling and disposalprocedures for hazardousmaterials.Ability to locate MSDSsheets, first aid kits, andfollow proper emergencyprocedures.Knowledge of how tomaintain a safe workingenvironment.Knowledge ofsupervisor's expectations.Knowledge of special tooland shop equipmentlocation.

Ability to evaluateperformance oftechnology.Ability to monitor systemperformance.Ability to demonstratecommitment to customer.

Ability to follow set ofinstructions.Ability to follow rules,policies, and procedures.Ability to activelyparticipate in teamactivities.Ability to apply self-management skills.Ability to monitorperformance.Ability to lead byexample.Ability to maintainmaterials in a safe andefficient manner.


Cl.Maintain dailytime records

C2.Complete andMaintain WorkOrder

All required time keepingrecords are completedaccurately and legibly.All daily time records aresubmitted to appropriatepersonnel in a timely manner.

All equipment data has beenaccurately entered includingmodel, machine andcomponent serial numbers,and operation hours.All safety and maintenanceitems are completelyrecorded.All recommended repairs notperformed due tononauthorization bycustomer are documented.All maintenance and repairitems are accurately recordedand addressed.All fluids and shop suppliesused for the repair and anydisposal of hazardous wastesare properly accounted for.Customer supplied parts orfluids are accuratelyrecorded.

I

Knowlege of companyprocedures regardingdaily time record.Knowledge of time recordsubmittal policies andprocedures.

Knowledge ofinformation required onwork order.Knowledge of where tolocate informationrequired for work order.Knowledge of servicepricing guides and theirfunction.Ability to recordinformation accuratelyand legibly.

3

Ability to recordinformation accurately.Ability to understand thenecessity for time keepingfunctions.Ability to use a computeror bar-coding system.Ability to track taskprogress.Ability to attend regularlyand demonstratepunctuality.Ability to demonstratetrustworthiness andaccept responsibility forown behavior.Ability to efficientlymanage time.

Ability to use computer.Ability to identify andobtain data relevant totask.Ability to describe repairwork clearly in writtenform.


C3.Process warrantyinformation

Warranty parts removed areproperly tagged and stored.All warranty paperwork iscompletely filled-out.

Knowledge ofinformation required onwarranty paperwork.Knowledge of taggingand storage proceduresfor warranty parts.

Ability to follow rules,policies, and procedures.Ability to use computer.Ability to communicate inwritten form.Ability to recordinformation accuratelyand legibly.Ability to identify andobtain data relevant totask.

BEST COPY AVAILABLE


SCENARIOS

ROUTINE SCENARIO

Primary Key Activities andCritical Work Functions

Involved in this Scenario:

The use of scenarios based on real life work situations provides a powerfulcontextual tool to assist the professional in this area of expertise inunderstanding and mastery of the necessary knowledge, skills, and abilitiesneeded to work within this profession.

These three scenarios demonstrate how skill standards information can bedirectly applied to real workplace problems.

Ar ROUTINE SCENARIO A typical situation that might occur during atypical day.

or CRISIS SCENARIO A crisis situation that would challenge the individualto provide an appropriate and timely response.

lir LONG TERM PLANNING SCENARIO A long term planning situation.

For each scenario, relevant critical work functions and key activities involved inresolving the specific situations are identified. The key activities, knowledgeskills and abilities necessary to approach and successfully resolve the specificwork-related challenges may be referenced using the completed skill standardscharts.

Given an engine, the John Deere equipment technician performs preventativemaintenance according to engine specifications.

A. Diagnose and Test EquipmentA2. Test run equipment to analyze conditionA3. Install test equipmentA4. Conduct test proceduresA5. Analyze test results

B. Repair EquipmentB4. Repair equipment as directedB5. Verify proper operationB6. Dispose of hazardous materials and restore work area

C. Complete DocumentationC1. Maintain daily time recordsC2. Complete and maintain work orderC3. Process warranty information

3 3


ROUTINE SCENARIO



CRISIS SCENARIO



A truck engine tune-up work order is assigned to a mechanic. The mechanicneeds to clock in on the job, move the truck into the service area and find therequired technical information to complete the task. After the task is performed,the truck is moved outside. The service area is restored to its prior state, mat-erials are returned to their proper places and the mechanic clocks off the job.

A. Diagnose and Test EquipmentAl. Verify complaintA2. Test-run equipment to analyze conditionA3. Install test equipmentA4. Conduct test proceduresA5. Analyze test resultsA6. Evaluate repair options for solution of problem

B. Repair EquipmentB 1. Gain access to problemB2. Analyze for damage and determine cause of failureB3. Determine and order parts neededB4. Repair equipment as directedB5. Verify proper operationB6. Dispose of hazardous materials and restore work area

C. Complete DocumentationC 1 . Maintain daily time recordsC2. Complete and maintain work orderC3. Process warranty information

Andy is a John Deere equipment technician who is employed by a dealership thatis located in an area, which has a customer base that is predominantly dry landwheat producers. It is the height of the wheat-harvesting season and a localwheat producer has a breakdown on his only wheat combine. Andy mustperform diagnostic tests to the engine to determine what the problem is. Hemust then correct the problem so that the engine is meeting correctperformance specifications in order for this producer to continue harvest.

A. Diagnose and Test EquipmentAl. Verify complaint

B. Repair EquipmentB I. Gain access to problemB2. Analyze for damage and determine cause of failure

CRISIS SCENARIO



B3. Determine and order parts needed.B4. Repair equipment as directedB5. Verify proper operationB6. Dispose of hazardous materials and restore work area

C. Complete DocumentationCl. Maintain daily time recordsCl. Complete and maintain work orderC3. Process warranty information

A mechanic receives a service call for a combine during harvest. The mechanictravels to the job site, troubleshoots the problem, and orders parts. Ilediscovers that the parts are one day away. The customer becomes very irate andthreatening. Ile demands that the mechanic get his machine up and running inno more than two hours. The mechanic calms the customer down and gives thecustomer some options. Option #1: Pay a large price and have the partdelivered by overnight air express. Option #2: The customer flies to where thepart is, picks it up and returns. Upon his return the mechanic will be available.The customer chooses the second option and returns with the part at 11:00p.m., at which time the mechanic finishes the repair on the combine.

A. Diagnose and Test EquipmentAl. Verify complaintAl. Test-run equipment to analyze conditionA3. Install test equipmentA. Conduct test proceduresA5. Analyze test resultsA6. Evaluate repair options for solution of problem

B. Repair EquipmentB 1. Gain access to problemB2. Analyze for damage and determine cause of failureB3. Determine and order parts neededB4. Repair equipment Is directedB5. Verify proper operationB6. Dispose of hazardous materials and restore work area

C. Complete DocumentationCl . Maintain daily time recordsC2. Complete and maintain work orderC3. Process warranty information

3 5

LONG RANGE

PLANNING

SCENARIO



LONG RANGE

PLANNING

SCENARIO



Sam is a John Deere Agricultural Equipment Technician. The John Deeredealership where Sam is employed is dealing with a customer that needs tomake an investment in a new, larger tractor. Because the Technician has beenworking on the customer's current equipment, the Technician is asked to assistwith the recommendation. The Technician reviews the customer's equipmentrepair records and then assists with the recommendation.

A. Diagnose and Test EquipmentA6. Evaluate repair options for solution of problem

B. Repair EquipmentB2. Analyze for damage and determine cause of failureB5. Verify proper operation.

C. Complete DocumentationC 1. Maintain daily time recordsC2. Complete and maintain work orderC3. Process warranty information

The mechanic, John, has been employed at the same company for twelve yearsand shows himself to be a competent employee. His boss, the shop manager, isdue to retire in three years. John would like to move up in the business andarranges a meeting with the general manager. Together they plan a course ofeducation that will help John meet his goal of being shop manager. This planincludes taking night business courses along with a customer relation's class.Over the next three years, John will assume an ever-increasing responsibility inshop matters to prove him competent to take over shop management.

C. Complete DocumentationCI. Maintain daily time records

0

JOHN DEEREAGRICULTURAL

EQUIPMENTTECHNICALN,

AGRICULTURAL

AND DIESEL

EQUIPMENTMECHANIC

VALIDATION

SURVEY

RESULTS

How importantare these tasks

in your position?Not Important Somewhat Important

3

Important Very Important Critical

A. Diagnose and Test Equipment

Al . Verify complaint

A2.Test-run equipment to analyze condition

A3.Install test equipment

A4.Conduct test procedures

A5.Analyze test results

A6.Evaluate repair options for solution of problem



in your position?Not Important

2

Somewhat Important

3

Important

4

Very Important

5

Critical

B. Repair Equipment

B.1 Gain access to problem

B2. Analyze for damage and determinecause of failure

B3. Determine and order parts needed

B4. Repair equipment as directed

B5. Verify proper operation

B6. Dispose of hazardous materials andrestore work area



2

Somewhat Important

C. Complete Documentation

.Maintain daily time records

C2.Complete and maintain work order

C3.Process warranty information

3

Important

4

Very Important Critical

BEST COPY AVA Di.

I I 1.

John Deere Agricultural Equipment Technician, Agricultural and DieselEquipment Mechanic SCANS Skill Survey Results

Foundation Skillsand Personal Qualities 0

Basic Skills

1 2 3 4 5 Critical Competencies

Demonstrates Effective ReadingStrategies

Interprets, analyzes and summarizes information

Demonstrates Effective WritingStrategies

Writes simple documents for appropriate audience andpurpose

Applies Arithmetic Processes Performs measurements and interprets numerical data

Applies Mathematics Processes Summarizes and translates mathematical data

Demonstrates Effective ListeningSkills

Demonstrates Effective SpeakingSkills

Responds to verbal/nonverbal communication, confirmsinformation and interprets communication

Actively participates in discussion, explains concepts andposes critical questions

Thinking Skills

Applies Creative Thinking/Generates Ideas . Summarizes existing ideas and develops creative

solutions

Applies Decision MakingStrategies

Analyzes situation and considers risks, implications, andmultiple viewpoints

Recognizes and Solves ProblemsExamines situation, analyzes possible causes andrecommends action plan

Demonstrates Visualization

Knows How to Learn

Uses imagination to visualize events/activities

Interprets symbols, diagrams and schematics and appliesnew knowledge & experience

Applies Reasoning Skills Applies rules/principles to process and uses and analyzeslogic to draw conclusions

33

I 1 '


Personal Qualities


Demonstrates Responsibility Works with minimal supervision, pays attention to detailsand follows up on assigned tasks

Demonstrates Belief in Self Worth Accepts responsibility for own behavior and understandsimpact on others

Demonstrates Sociability inGroups

Modifies behavior to environment and shows empathyfor others; encourages cooperation

Demonstrates Self-Management Sets, adjusts goals, and demonstrates commitment to selfimprovement; maintains self control

Demonstrates Integrity/Honesty Analyzes personal/societal implications of actions andrecommends ethical course of action

Management of Time andResources

Manages Time Prepares schedule and prioritizes, monitors, and adjuststasks

Manages Money Reconciles receipts and payments and performs routinerecord keeping

Manages Materials/Facilities Acquires/distributes supplies and equipment

Manages Human ResourcesU

Analyzes and distributes work assignments

Management and Use ofInformation

Acquires/Evaluates Information Identifies and analyzes data and predicts outcomes

Organizes/Maintains InformationInterprets information and applies processes to newinformation

Interprets/CommunicatesInformation

Interprets information, prepares basic summaries andreports and selects methods of communication

Uses Computers to ProcessInformation

Utilizes integrated software, locates information andmodifies / edits information

I ', '

John Deere Agricultural Equipment Technician, Agricultural and DieselEquipment Mechanic SCANS Skill Survey Results

Foundation Skillsand Personal Qualities 0 1 2 3 4 5 Critical Competencies

Interpersonal Skills

Participates as Team Member Assists team members, volunteers for special tasks and works toimprove team skills

Conducts task-specific training, coaches others to apply relatedTeaches Othersconcepts and provides constructive feedback

Analyzes customer needs and resolves conflicts to customer'sServes Customerssatisfaction

Exhibits Leadership Leads by example and demonstrates commitment to excellenceand displays enthusiasm

Negotiates Agreements Moderates discussion, demonstrates composure, and interpretsconcerns

Works with Diversity Demonstrates awareness of diversity

Understanding andManagement of Systems

Understands the system/hierachy and follows processes andUnderstands System

procedures

Monitors/Corrects System Monitors system performance and troubleshoots systemPerformance malfunctionIIImproves/Designs Systems Suggests system improvements and analyzes goals/constraints

Use of Technology

Selects Appropriate Technology Understands the requirements of the task and technologicalresults and proposes simple technological solutions

Understands the operation/interaction and manipulatesApplies Technology to Tasktechnology for desired results

Maintains/Troubleshoots Follows specified maintenance, identifies and troubleshoots andTechnology analyzes malfunctions and failures

4


HISTORICDACUM CHART

FORIRRIGATION

TECHNOLOGIST

Focus Panel MembersGary Cook, Water Watch Irrigation

Gary Martinez, Boise Cascade

Len Isaacs, Isaacs and Associates

Arlie Updegrave, Land Irrigation

COMPETENCY PROFILE OF IRRIGATION TECHNOLOGIST

Duties: A. BASIC ADMINISTRATION & SUPERVISORY

Tasks:

Al.Followsafetypractices

A2.

Comply withallgovernmentregulations

A3.

Processcompanypaperwork

A4.

Report tosupervisor

A5.

Operatewithin budgetguidelines

A6.

Perform jobcostingfunctions

A7.

Traincoworkers

AS.

Establishirrigationschedule

A9

Monitorweather

Duties: B.CUSTOMER RELATIONS

Tasks:

Bl. B2. B3. B4. B5. B6. B7. B8.Listen and Sell to Communicate Maintain Identify Utilize Perform Close saleinterpret customer's options to current prospective internal necessarycustomer "best customer knowledge of customers resources communicitiotisneeds interest" products and

practices(includingco-workerknowledge)

with suppliers

B9. BIO.Traincustomer insystemoperation

Maintainongoingcustomercontact

43

1.1 I

Duties: C. DESIGN SYSTEM

Tasks:

Cl. C2. C3. C5. C6. C7. CS.

Determine Assess Assess soil Determine Analyze and Develop plot Develop Determine

croppingsequence

topography(weather/watersource)

system type researchalternatives(cost andavailability)

plan sprinklerhead layout

systempressurerequirement

C9. CIO. ( : 1 1 .

Determinehydraulicparameters

Determinepump andstation typeand size

Size pipe andcomponents

Duties: D. INSTALL SYSTEM

Tasks:

Dl. 1)2. 1)3. 1)-1. 1)5. 1)6. 1)7. D8.Inspect site Mark field Determine Determine Deliver Coordinate Install Build pump

location of all construction necessary products subcontractors underground station, ifsystemcomponents

schedule tools andequipmentforinstallation

and sitepersonnel

piping, valvesand wire

required

1)9. 1)10. 1)11.Assemble orinstall abovegroundirrigationcomponents

Installelectricalcomponents

Flush andadjust system

Duties: E. OPERATE SYSTEM

Tasks:

E 1 . E2. E3. E4. E5. E6. E7. E8.Review Control Adhere to Follow Adjust Monitor crop Monitor soils Adjustsystem system correct irrigation equipment irrigationdesign operation operating

procedureschedule schedule as

needed

E9. E10. Ell.Applychemical/fertilizerproducts

Monitorsystemoperation

Maintainoperationrecord

41 BEST COPY AVAH c.:17-?1

Duties: E MAINTAIN SYSTEM

Tasks:

F I .

Maintainappropriateinventory

F..Performpreventativemaintenance

F3.Updatesystem

F4.

Rebuildsystemcomponents

F5.Winterizesystem

F6.Performannualsystemstart-upprocedures

F7.Fill ruts

F8.Controlpests

Duties: G. SERVICE SYSTEM

Tasks:

6 I.Respond tocustomerneeds

Gl.Troubleshootmechanicalequipment

G3.Troubleshootautomatedequipment

Gq.

Troubleshootcomputerizedequipment

G5.Dig up under-ground irri-gation pipe &accessoriesfor repair

G6.Repairor replacesystemcomponents

G7.

Locate andrepairundergroundelectricalfaults

G8.Unplugnozzles,filters, andscreens

4

IRRIGATION

TECHNOLOGIST

SKILL

STANDARDS

TEMPLATE A

Summary of Functions& Tasks for Irrigation

Technologist

Skills Standards Templates A & B For IrrigationTechnologist

Trained professional with skills and knowledge to provide highquality sales and service in the agricultural and landscapeirrigation industries.

Critical Work Function Key Activity

A.Design System

B. Install System

C. Operate System

D. Maintain System

E. Repair System

Al. Determine crop or cropping sequenceA2. Assess soil, topography, weather and water

availabilityA3. Select irrigation systemA4. Develop irrigation system layout

Bl. Perform pre-construction walk-throughB2. Mark field location of all system componentsB3. Stage the jobB4. Install water supplyB5. Install underground equipmentB6. Assemble or install above ground equipmentB7. Test system

Cl. Operate systemC2. Monitor crops and soilsC3. Adjust irrigation scheduleC4. Adjust irrigation equipmentC5. Apply chemicals

Dl. Manage inventoryD2. Perform preventive maintenanceD3. Perform annual system start-upD4. Rebuild system componentsD5. Winterize systemD6. Update system

El. Trouble-shoot mechanical equipment failuresE2. Trouble-shoot electrical equipment failuresE3. Trouble-shoot computer equipment failures


IRRIGATION

TECHNOLOGIST

SKILL

STANDARDS

TEMPLATE B

" 1 1 1 '

IA_

1 I

Al. All crops grown in area are Knowledge of growing Ability to generate andDetermine crop considered. conditions and growing evaluate alternative

or cropping Market viability of all requirements of local solutions and predict

sequence potential crops is accurately crops. outcomes based onassessed. Knowledge of access to experience/priorRecommendation is made to local agricultural knowledge.client based on market markets. Ability to recognize andanalysis and individual field Ability to match crops respond to client needs.conditions. with area conditions. Ability to demonstrateFinal cropping decision is Ability to assess field commitment to client.made by client conditions.

Ability to assist client incropping decision.

Ability to present basicinformation and conceptsto client.

Ability to convertnumerical data.

A2. All water rights are processed Knowledge of soils' Ability to obtain, analyze,

Assess soil,topography,weather and

and documented.Climatological evaluation iscomplete and accurate.

waterholding capacityand infiltration rates.Knowledge of

and integrate multipleitems of relevant data.Ability to use logic to draw

wateravailability

Sources to evaluate soil andtopography are compiled andcross checked.Field inspections verifygathered information isaccurate.

topography.Knowledge of areaweather patterns andability to gather weatherdata.Ability to evaluateproperties for futurecrops.

conclusions.Ability to follow rules andprocedures.

Ability to research waterrights.Ability to recognizepossible field obstaclesand interferences.

4


A3.Select irrigationsystem

A4.Developirrigation systemlayout

I

All viable irrigation systemsare evaluated.All cropping practices areincluded in decision makingprocess.System recommendation and/or options presented to clientare in client's best interest.Client makes final systemselection.

Sprinkler/emitter spacing isdone according to industrystandards for the crop andregion.Lateral layout matchessprinkler/emitter spacing.Main line is located and sizedto supply optimum water tolaterals.Pumps and valving arelocated to supply water tomain lines and laterals atappropriate time, pressure,and volume.An accurate and scaled as-built blueprint of systemlayout is provided to client.

Knowledge of crops andcropping practices.Knowledge of irrigationsystems.Ability to determine bestsystem for client'sfarming practices.

Knowledge of irrigationsystems andcomponents.Ability to match upcomponents to create acomplete system.Ability to draft ablueprint.Ability to calculatepump, valve and pipesizes.

Ability to apply irrigationdesign principles.

43

Ability to recognize andrespond to client needs.Ability to demonstratecommitment to client.Ability to present basicinformation and conceptsto client.Ability to evaluatealternative solutions.Knowledge of hydraulics.

Ability to analyze/assess/evaluate numerical data.Ability to formulate newideas/plans/approaches.Ability to apply creativesolutions to new situationAbility to generate andevaluate alternativesolutions.Ability to create originaldocuments.Knowledge of hydraulics.

s.


Bl.Perform pre-constructionwalk-through

B2.Mark fieldlocation of allsystemcomponents

All plans are consolidatedand cross-referenced.Site is inspected and allpotential problems, concerns,and scheduling factors arecorrectly identified.Installation schedule andprocedures are established,and contractor and clientagreement are obtained.

Field location marks areplaced in accordance toengineering plans.System fits the property asdesigned.

B3. Effective delivery schedules

Stage the job for components areestablished and delivery ofcomponents is documentedas they arrive on-site.Sub-contractors areeffectively scheduled.

Knowledge of irrigationinstallation procedures.Know lege of siteinspection procedures.

Ability to utilize surveyequipment to establishproperty boundaries andirrigation equipmentlocations.Knowledge of irrigationsystems and components.Ability to locate propertyboundaries.

Knowledge of irrigationcomponents.Knowledge of heavyequipment operation.Knowledge of vendorsand the services theyprovide.

Knowledge of topography.Ability to read blueprints.Ability to prepare andorganize multipleschedules.Ability to coordinate andwork with various serviceproviders.Analyzes situation.Analyzes and distributeswork assignments.

Ability to follow set ofinstructions.Ability to read andinterpret blueprints.Ability to operatetechnical equipment.

Ability to generateinstallation plan.Ability to set realisticgoals.Ability to monitor safeand efficient utilization ofmaterials.Ability to coordinate,acquisition, storage anddistribution of materials.Ability to communicateclearly with vendors.Ability to managetimelines.

B4.Install watersupply

B5.Installundergroundequipment

I

The development of watersupply is monitored andcompliance with governmentregulations and designparameters is verified.The building of pumpingplatform is properlymonitored to verify thatconstruction meets industrystandards.The installation of pump(s),valve(s) and necessaryelectrical equipment isproperly monitored to verifythat installation meetsindustry standards.All work is performed in atimely manner in accordancewith the installation schedule.

Installation of pipe, valves,and wire is properlymonitored to verify thatinstallation is at properlocation and depth.Pipe, valves, and wire are inproper operating condition inaccordance with industry andgovernment standards.All work is performed in atimely manner in accordancewith the installation schedule.

Knowledge of watersources.Knowledge of pumps.Knowledge of electricity.Knowledge ofgovernment regulations.Ability to use hand toolssafely and correctly.

Knowledge ofgovernmentspecifications.Knowledge of and abilityto locate manufacturers'specifications.Knowledge of safeconstruction/excavatingequipment operation.Knowledge of irrigationcomponents.

Ability to present basicideas and information.Ability to apply principlesto situation.Ability to formulate planof action.Ability to monitor workperformance.Ability to read blueprints.Ability to managetimeline.Knowledge of hydraulicprinciples.

Ability to present basicideas and information.Ability to apply principlesto situation.Ability to formulate planof action.Ability to read blueprints.Ability to monitor workperformance.Ability to managetimeline.Ability to follow set ofinstructions.

BEST COPY AVAILABLE

B6.Assemble orInstall abovegroundequipment

B7.Test system

' I '

Installation of pipe, valves,electrical controls andsprinklers is monitored toverify that installation is in theproper location.Pipe, valves, electrical controlsand sprinklers are in properoperating condition inaccordance to industry andgovernment standards.All work is performed in atimely manner in accordancewith the installation schedule.

Electrical system operates atproper voltage and amperage.Valves and controls operate tomanufacturers' specifications.All piping has structuralintegrity and delivers water atproper flow and pressure.All sprinklers perform tomanufacturers' specifications.Equipment is operated safelyand in proper sequence.

Knowledge ofgovernmentspecifications.Knowledge of and abilityto locate manufacturers'specifications.Knowledge of safeconstruction equipmentoperation.Knowledge of irrigationcomponents.

Knowledge of electricity.Knowledge of waterhydraulics.Knowledge of irrigationcomponents.Knowledge of start-upprocedures.Ability to safely useirrigation testingequipment.Ability to interprettechnical manuals.Ability to operateirrigation equipment.

Ability to present basicideas and information.Ability to apply principlesto situation.Ability to formulate planof action.Ability to monitor workperformance.Ability to read blueprints.Ability to managetimeline.Ability to follow set ofinstructions.

Ability to interpretinformation and data.Ability to visually analyzerelationship betweenparts and the whole.Ability to use logic todraw conclusions.Ability to monitor systemperformance.


Cl.Operate system

C2.Monitor cropsand soils

Correct operating proceduresare adhered to according tomanufacturer's specifications.The system is operated safely.Irrigation schedule is properlyfollowed.

Appropriate procedures forgathering crop and soilsamples are followed.Moisture level of samples isaccurately evaluated.Information is accuratelyrecorded in a timely manner.

1 '

Knowledge of irrigationsystems and theircomponents.Knowledge of electricity.Knowledge of crop waterdemands.Ability to locate reliableand current sources ofinformation.Understanding of safetyissues and precautionsnecessary for operatingirrigation systems.Ability to recognize whensystem is operating asdesigned.

Knowledge of soilmoisture and cropmonitoring.Understanding of soilmoisture and cropmonitoring techniques.Ability to use variousinstruments and methodsto measure soil and cropmoistures.Knowledge of technicalterms and industryjargon.Ability to observe factorsthat may affect accuratesample collecting.

5'2

Ability to selectappropriate sources ofinformation and followset of instructions.Ability to monitor systemperformance.Ability to understandsystem operations andjudge systemeffectiveness/efficiency.Knowledge of waterhydraulics.

Ability to workcooperatively with others.Ability to recordnumerical data.Ability to examineinformation for relevanceand accuracy.Ability to pay attention todetails.Ability to prepare andorganize multipleschedules.Ability to recordinformation accurately.


C3.Adjust irrigationschedule

C4.Adjust irrigationequipment

Current weather conditionsand soil and crop moisturelevels are considered todetermine appropriateirrigation schedule.Course of action is accuratelydetermined to maintainoptimum soil moisturecontent.Irrigation schedule isaccurately adjusted tomaintain optimum cropgrowth.Water is used at maximumefficiency.Information is accuratelyrecorded in a timely manner.

Appropriate referencematerial is selected for theadjustment.Adjustments are within theparameters of the system.Adjustments result inequipment operating asdesired.Adjustments are performedsafely and meet governmentregulations for safety.Information is accuratelyrecorded in a timely manner.

1 '

Ability to utilizecustomized computersoftware for the input,retrieval and evaluationof moisture data.Knowledge of systemprecipitation rates.Knowledge of weatherstation data.Ability to calculateconsumptive use.

Knowledge of irrigationsystem components.Knowledge of irrigationsystem operation.Knowledge of plant-water-soil demands.Ability to use hand toolssafely and correctly.Ability to follow properprocedures for adjustingequipment.Ability to use meters andgauges to determineproper adjustment levels.

' 1

Ability to monitor andevaluate system.Ability to calculatemathematical data.Ability to evaluate/adjustplan of action.Ability to interpret andanalyze information.Ability to prepare andorganize multipleschedules.Ability to pay attention todetails.Ability to ensure workquality.Ability to recordinformation accurately.

Ability to determinesystem components to bemodified or improved.Ability to calculatemathematical data.Ability to evaluate/adjustequipment.Ability to interpret andanalyze information.Ability to pay attention todetails.Ability to ensure workquality.Ability to recordinformation accurately.Ability to use materials ina safe and efficientmanner.


KEY ACTIVITY

C5.Apply chemicals

Critical Work Function C: OPERATE SYSTEM

PERFORMANCE INDICATORSHow do we know when the taskis performed well?

Chemical solutions areproperly mixed and injected.Application of chemicals ismonitored for accuracy.All established safetyprocedures are followed.System is properly cleanedfollowing application.Chemicals are properly stored/disposed of according togovernment regulations.Information is accuratelyrecorded in a timely manner.

TECHNICAL KNOWLEDGESkills, Abilities, Tools

Knowledge of variouschemicals forcompatibility and croprelated use.Ability to safely mixchemicals into thedesired concentrationlevels.

Knowledge of hazardousmaterials regulations.Ability to use variouschemical injectionmethods.Ability to completelyflush chemicals fromsystem.Ability to maintainsystem integrity fromcorrosion and plugging.

Note:Applicator's license desirable

5 1

EMPLOYABILITY SKILLSAcademic & SCANS Skills andPersonal Qualities

Ability to selectappropriate informationand follow set ofinstructions.Ability to perform basiccomputations.Ability to pay attention todetail.Ability to follow rules,policies, and procedures.Ability to recordinformation accurately.Ability to monitor safe andefficient utilization ofmaterials.Ability to monitor systemperformance.

ManageInventory

D2.Performpreventivemaintenance

I I

Inventory of parts needed tokeep system in operation ismaintained.Parts purchased for inventoryare of desired quality.Service is available forcomponents in inventory.Warranty items are handledaccording to manufacturer'sinstructions.Inventory records areaccurate and up-to-date.

Maintenance schedule isdeveloped and followed.Maintenance tasks areperformed according toindustry standards.Hazardous materials arestored/disposed of properly.Maintenance work is properlydocumented.

Knowledge of vendorquality and service.Ability to evaluate usedparts and componentsfor wear.Knowledge of Irrigationcomponents.Ability to utilizecomputer database andparts ordering software.

Knowledge of irrigationcomponents used in asystem.Knowledge of systemoperations.Ability to use hand toolssafely and correctly.Knowledge of hazardousmaterial regulations.

Ability to recordinformation accurately.Ability to write warrantydocuments.Ability to identify relevantcomponents.Ability to communicateappropriate verbalinformation.Ability to translateblueprints/drawings/diagrams.Ability to establish rapportwith co-workers andclients.Ability to perform routinerecord keeping andmaintain balancedaccounts.Ability to identify futurematerial needs.Ability to perform dataentry and understandcomputer operation.

Ability to follow set ofinstructions.Ability to perform a givenset of tasks.Ability to read technicalmanuals.Ability to use materials ina safe and efficientmanner.Ability to complete recordforms.

4

D3.Perform annualsystem start-up

D4.Rebuild systemcomponents

System is started according toestablished procedures.All components are inspectedand evaluated.Any necessary repairs aremade to the system.

Repairs are completedaccording to manufacturer'sspecifications.Parts are re-built to like-newcondition.Parts are tested and performas designed.

Ability to locateappropriate referencematerial.Knowledge of irrigationcomponents.Knowledge of irrigationsystem layout.Ability to evaluateirrigation components.Ability to use meters andgauges to determineproper adjustment levels.Ability to use hand toolssafely and correctly.

Basic understanding ofelectrical, hydraulic, andmechanical components.Ability to testcomponents and evaluatecondition.Knowledge of safetyprocedures.Ability to use hand toolssafely and correctly.Ability to replace parts inan irrigation system.Ability to locateappropriate referencematerial.Ability to recognize wear,damage and failure ofcomponents.

kA

I

Ability to follow a set ofinstructions.Ability to understand theoperation of the system.Ability to perform anassigned task.Knowledge of waterhydraulics.

Ability to follow technicalmanual guidelines.Ability to follow safetyprocedures.Ability to analyzecomponent wear, damageand failure and determinecause.Ability to determinerepair procedures.Ability to correctmalfunction.

BESTCOPY AVAILABL'


D5.Winterize system

D6.Update system

System is winterizedaccording to establishedprocedures.All components are inspectedand evaluated.Any necessary repairs aremade to the system.

System improvements areidentified and defined.Costs are documented andreturn on investmentevaluated.Update plan is presented toclient in a professionalmanner.System updates areperformed according toclient's preference andfunction according to plan.

Ability to locateappropriate referencematerial.Knowledge of irrigationcomponents.Knowledge of waterhydraulics.Knowledge of irrigationsystem layout.Ability to evaluateirrigation components.Ability to use hand toolssafely and correctly.Ability to operate aircompressor.

Knowledge of irrigationsystem design andcomponents.Ability to evaluate cost inrespect to benefits.Ability to operate thesystem.Ability to communicateprofessionally.

Ability to follow a set ofinstructions.Ability to understand theoperation of the system.Ability to perform anassigned task.

Ability to ask relevantquestions.Ability to presenttechnical informationclearly.Ability to analyzeequipment.Ability to createrecommendations.Ability to forecastquantitative results.Ability to valuedifferences of opinion.Ability to implement planof action.Ability to forecast projectcosts.Ability to adapt andimplement newtechnology.Knowledge of waterhydraulics.


El.Troubleshootmechanicalequipmentfailures

E2.Troubleshootelectricalequipmentfailures

System is completelyevaluated and cause of failureis accurately isolated.Components are inspected forfailure, and all necessarycomponents are replaced.System is correctlyreassembled and verificationis obtained that operatingcondition meetsmanufacturer's specifications.

System is completelyevaluated and cause of failureaccurately isolated.Components are inspected forfailure and all necessarycomponents are replaced.System is reassembled andverification is obtained toensure that operatingcondition meetsmanufacturer's specifications.

Knowledge of mechanicalsystems, theircomponents and theirrelationship to each other.Ability to testcomponents and evaluatecondition.Knowledge of safetyprocedures.Ability to use hand toolssafely and correctly.Ability to replace parts ina mechanical system.Ability to locate andutilize appropriatereference material.

Knowledge of electricalsystems, theircomponents and theirrelationship to each other.Knowledge of singlephase and three phaseelectric power.Ability to test compo-nents and evaluatecondition.Knowledge of safetyprocedures.Ability to safely andcorrectly use hand toolsand electrical testequipment.Ability to replace parts inan electrical system.Ability to locate andutilize appropriatereference material.

5 3

Ability to gaininformation throughresearch.Ability to performmeasurements.Ability to makeconnections between oldand new.Ability to analyze possiblefailures.Ability to analyzeinformation andsolutions.Ability to performtechnological solutions.


1

4

ElTroubleshootcomputerequipmentfailures

System is completelyevaluated and cause of failureis accurately isolated.Components are inspected forfailure and necessarycomponents are replaced.System is reassembled andverification is obtained toensure that operatingcondition meetsmanufacturer's specifications.

A

Knowledge ofcomputerized systems,their components andtheir relationship to theirrigation system.Knowledge of basicprogram input.Ability to testcomponents and evaluatecondition.Knowledge of safetyprocedures.Ability to use electricaltest equipment safely andcorrectly.Ability to replace parts ina computer system.Ability to locate andutilize appropriatereference material.

5


IRRIGATION

TECH\ OLOGIST

SCENARIOS

SROUTINE SCENARIO





4e- ROUTINE SCENARIO A typical situation that might occur during atypical day.

Ay' CRISIS SCENARIO A crisis situation that would challenge the individualto provide an appropriate and timely response.

**- LONG TERM PLANNING SCENARIO A long term planning situation.


Karen works for an irrigation supply company. She works 8 a.m. to 5 p.m.greeting customers in the store, helping them determine and find which partsthey are in need of, and billing them for their purchases.

A. System DesignAI. Determine crop or cropping sequenceA2. Assess soil topography, weather, and water availabilityA3. Select irrigation systemA4. Develop irrigation system layout

C. System MaintenanceCl. Inventory Management

Li


CRISIS SCENARIO



LONG RANGE

PLANNING

SCENARIO

Primary Kev Activities andCritical Work Functions


Scott is an irrigation technician at a golf course. It

Overnight a mainline has blown and it is critical tokeep the greens from burning up. Ile assesses thepersonnel and equipment to help make the repair,completes the job in time to water that evening.

B. System InstallationB3. Stage the jobB5. Install underground equipmentB7. Test the system

C. System OperationC3. Adjust irrigation schedule

D. System MaintenanceD4. Rebuild system components1)6. Update System

E. System RepairE I. Troubleshoot mechanical equipment failuresE2. 'Troubleshoot electrical equipment failuresE3. Troubleshoot computer equipment failures

is mid-summer and very hot.repair it within the day todamage, stages the necessaryacquires the parts and

Mike is the irrigation manager for a center pivot irrigated farm. It is hisresponsibility every fall to plan the next year's maintenance and operationsbudget. Items that need to be taken into account are: scheduling and pricinglabor, estimating and costing out repair parts, estimating the amount ofconsumables, such as lubricants that will be needed, and ordering new vehicles.

A. System DesignAl. Determine crop or cropping sequenceAl. Assess soil topography, weather and water availabilityA3. Select irrigation systemA4. Develop irrigation system

bt


IRRIGATIONTECHNOLOGIST ALIR

VALIDATION

SURVEY

RESULTS la-


in your position?

not imp runt 3omewnar important important very important MU

A. Design System

A1. Determine crop or cropping sequence

A2. Assess soil, topography, weather, and wateravailability

A3. Select irrigation system

A4. Develop irrigation system layout



2

Somewhat Important Imp° tant4

Very Important

5

Critical

B. Install System

Bl. Perform pre-construction walk-through

B2. Mark field location of system components

B3. Stage the job

B4. Install water supply

B5. Install underground equipment

B6.Assemble or install above ground equipment

B7. Test the system




2

Somewhat Important

3 4 5


C. Operate System

C1. Operate system

C2. Monitor crops and soils

C3. Adjust irrigation schedule

C4 Adjust irrigation equipment

C5. Apply chemicals


in your position?Not Imp rtant

2

Somewhat Important

3

Important

4 5


D. Maintain System

D1. Inventory management

D2. Perform preventive maintenance

D3. Perform annual system start-up

D4. Rebuild system components

D5. Winterize system

D6. Update system


in your position?Not Im ortant

2

Somewhat Important

3

Important

4

Very Important5

Critical

E. Repair System

E1. Troubleshoot mechanical equipment failures

E2. Troubleshoot electrical equipment failures

E3. Troubleshoot computer equipment failures

63

Irrigation Technologist SCANS Skill Survey Results


Basic Skills


Probes to gain knowledge and interprets and summarizesinformation


Writes simple documents for appropriate audience and purpose

Applies Arithmetic Processes Converts numerical data and predicts arithmetic results

Applies Mathematics Processes Summarizes and translates mathematical data



Interprets, clarifies, and influences communication

Actively participates in discussion, explains concepts and posescritical questions

Thinking Skills

Applies Creative Thinking/Generates Ideas

Develops and applies creative solutions to new situation


Analyzes situation and considers risks and implications, andgenerates alternative solutions

Recognizes and Solves ProblemsExamines situation, analyzes possible causes and generates /evaluates solutions


Knows How to Learn

Uses imagination to visualize events/activities and interpretssymbols and pictures

Interprets diagrams and schematics, applies new knowledgeand manipulates learning tools

Applies Reasoning Skills Examines information / data for relevance and accuracy

61REST COPY AVAILARLE


Personal Qualities


Demonstrates Responsibility Monitors performance standards and follows through onassigned tasks

Demonstrates Belief in Self Worth Accepts responsibility for own behavior, understands impacton others and demonstrates self reliance and self discipline


El Modifies behavior to environment and shows empathy forothers; encourages cooperation

Demonstrates Self-Management Sets and adjusts goals, and demonstrates commitment to selfimprovement maintains self control

Demonstrates Integrity/Honesty Analyzes personal/societal implications of actions andformulates ethical course


Manages Time Prepares schedule and prioritizes, monitors, and adjusts task

Manages MoneyReconciles receipts and payments, performs routine recordkeeping and maintains balanced accounts

Manages Materials/Facilities Orders and maintains inventory and monitors safe and efficientutilization of materials

Manages Human Resources Analyzes and distributes work assignments and monitorsperformance


Acquires/Evaluates InformationIdentifies and analyzes data and predicts outcomes

Organizes/Maintains Information Interprets information and applies processes to new information


Interprets information, prepares basic summaries and reports andselects methods of communication


Utilizes integrated software, locates information and retrievesstored information/data

b )


Foundation Skillsand Personal Qualities


0 1 2 3 4 5 Critical Competencies

Participates as Team Member Works to improve team skills, demonstrates commitment,encourages team members and resolves conflicts

Teaches Others Provides constructive feedback /reinforcement

Serves CustomersAnalyzes customer needs, obtains additional resources to meetneeds, and resolves conflicts to customer's satisfaction

Exhibits Leadership Leads by example, demonstrates commitment to excellenceand motivates others to extend their capabilities

Negotiates Agreements111 Moderates discussion, demonstrates composure, and interprets

concerns

Works with Diversity Demonstrates awareness of diversity


Understands SystemUnderstands the system/hierarchy and follows processes andprocedures

Monitors/Corrects SystemPerformance

Monitors system performance and analyzes system operation

Improves/Designs Systems Suggests system improvements and analyzes goals /constraints

Use of Technology

Selects Appropriate Technology Analyzes task / technology relationship and proposes simpletechnological solutions

Applies Technology to TaskExamines task / technology relationship and analyzestechnology output

Maintains/TroubleshootsTechnology

Identifies, troubleshoots and corrects malfunctions andanalyzes failures


o402,0*

41.1

11111_ I

.+A°43Can.



HISTORICDACUM CHART

FOR TURFMANAGEMENT

TECHNICIAN

Focus Panel MembersGerald J. Althorn, Irrigation Concepts, Inc.

Gene Jacobson, Walla Walla College

Jeff Blanc, Walla Walla Country Club

Tim Werner, City of Walla Walla Parks Department

Claudia Scott, Walla Walla Community College

COMPETENCY PROFILE OF TURF PROFESSIONAL

Duties: A. TURF MANAGEMENT

Tasks:

Al.Monitorweather

A2.

Visuallyassess fieldconditions

A3.Utilizeappropriatemowingtechniques

A4.

OperateEquipment asneeded (SeeEquipmentList)

A5.Performspecializedduties asrequired (i.e.sport, golf,park)

A6.

Assess waterneeds

A7.Identify plantand soilfertility needs

A8.

Selectfertilizer

A9.Calibratefertilizer

A10.Applyfertilizer

All.Identify pests

Al2.Controlvehicle traffic

A13.Perform topdressing

A14.Performaerofying

A15.Performverticalmowing

A16.Performover-seeding

A17.Performsodding

.

Duties: B. IRRIGATION SYSTEMS

Tasks:

Bl. B2. B3. B4. B5. B6. B7. B8.Calculate Schedule Perform Perform pipe Troubleshoot Troubleshoot Troubleshoot Maintainrun times/ controller supplemental fitting and repair and repair and repair pumps andwater use program watering as

requiredcontrollers valves sprinkler

headsequipment

B9. BIO. B11.Installirrigationsystems /components

Shut-downirrigationsystem(winterization)

Start-upirrigationsystem

63


Duties: C. EQUIPMENT MAINTENANCE

Tasks:

Cl.Inspectequipmentfor operationreadiness

C2.Adjustsequipment

C3.Cleanequipmentafter use

C4.Lubricateequipment

C5.Conductpreventativemaintenance

C6.Sharpenmowers

C7.Repair orrebuildcutting units

Duties: D. LANDSCAPE MAINTENANCE

Tasks:

DI. D2. D3. D4. D5. D6. D7. D8.

Maintain Maintain Plant flowers Dispose of Repair Manage and Remove Maintainplanting trees shrubs "green"waste drainage maintain garbage sand trapsbeds (bark,weeds, etc.)

(trim, prune,fertilize)

(compost,burn, orotheralternatives)

systems lakes andponds

D-9.Applyproper ice/snowremovaltechniques

Duties: E. PESTICIDE MANAGEMENT

Tasks:

El. E2. E3. E4. E5. E6. E7.Select Calibrate Perform Post pesticide Apply Follow legal Recordproper application proper use pesticides cleaning pesticidepesticide equipment pesticide

handlingprocedures

procedureson pesticideequipment

applications

(store, mix,handle)

..

Duties: E SAFETY

'asks:

F 1 .

Read/ followmanufacturers'operatorsafetymanual

F2.Utilize safetyequipment

F3.

Adhere tosafety policies

F4.ObserveMSDS safetyinformation

F5.Obtain andmaintainfirst-aid andCPR

certification


Duties: G. LANDSCAPE CONSTRUCTION

Tasks:

G1.

Estimateconstructioncosts

C2.Evaluate andfollow siteplan (irr.,landscape)

G3.

Obtain /purchasematerials

Plant treesand shrubs

65,Prepare seedbeds /seeding

G6.

Installdrainagesystems

67.Draw asbuilt" plans

G8.

Buildretainingwall/fencing

69.Constructponds,lakes, andwater traps

610.Prepare,pour, finish& maintainconcrete /asphalt

Duties: H. ADMINISTRATIVE & SUPERVISORY DUTIES

'tasks:

III.Adhere toenviron-mentalregulations

112.

Operatewithin givenbudgetaryguidelines

H3.Train co-workers tooperateequipment

114.

Performassignedrecordkeepingfunctions

115.

Performassigned timekeepingfunctions

116.

Followpurchasingprocedures


SKILL

STANDARDS

TEMPLATE ASummary of Functions

& Tasks for TurfNlangement Technician

Skills Standards Templates A & B for Tarl

Management Technician

Professional with extensive technical knowledge of plant science,soil science, landscape design. irrigation, equipment operation,and overall turf management.

Critical Work Function ke ActiitA. Manage Turf

Al Assess turf conditionA2 Mow turfA3 Assess grass and plant water needsA4 Identify plant and soil fertility needsAS Perform specialized duties such as controlling

vehicle and foot trafficA6 Perform top dressing and aerate turfA7 Overseed turfAS Place sodA9 Perform vertical mowingA 10Water and fertilize turf

B. Install & Maintain Irrigation Systems10 Install irrigation componentsB2 Troubleshoot and repair controllers, valves and

sprinkler headsB3 Maintain pumps and equipmentB4 Install irrigation systems and/orcomponentsB5 Shut-down irrigation systemB6 Start-up irrigation system

C. Maintain Equipment

I). Maintain Landscape

E. Manage Pesticides

CIC2

C3

C5C6

Inspect for operation readinessPerform cutting unit adjustmentsPerform post operation maintenanceSupervise preventative maintenanceSupervise cutting unit sharpeningSupervise repair or rebuild of cutting units

1)1 Plant Flowers1)2 Maintain flower and shrub beds1)3 Maintain trees and shrubs

El Identify pest problem(s)E2 Determine pest control method and select

pesticideE3 Apply pesticide


F. Construct LandscapesF 1 Develop a site planF2 Prepare site for landscape constructionF3 Construct landscapeF4 Obtain plant materialsF5 Plant trees and shrubsF6 Draw as-built plan

G. Perform Administrative DutiesG1 Perform budgetary functionsG2 Train co-workers to operate equipmentG3 Perform record-keeping functionsG4 Purchase materials and suppliesG5 Supervise staff


TURF

MANAGEMENT

TECHNICIAN

SKILL

STANDARDS

TEMPLATE B

Al.Assess turfcondition

Condition of turf iscontinuously and accuratelyassessed regarding playabilityand safety.Condition of turf iscontinuously and accuratelymonitored including: planthealth, moisture content, andpotential or existingproblems.

Knowledge of weatherconditions and theiraffect on the moisturecontent and health ofgrass plant.Knowledge of turf grassplant water needs invarious climatic and usesituations.Ability to recognize andidentify indicatorsrelating to plant health,moisture content, andpotential or existingproblems.Ability to recognize andidentify indicatorsrelating to turf safetyand playability to definepotential or existingproblems.

Ability to obtain, analyzeand integrate multipleitems of relevant data.Ability to recognizepatterns and relationships.Ability to generatesolutions.Ability to implement andadjust plan of action.Ability to exhibitcommitment toorganization and ensurework quality.

r;EST COPY AVAILAB


A2.Mow turf

A3.Assess grass andplant waterneeds

I

Turf is cut to promoteplayability and isaesthetically pleasing inappearance.Turf is cut following anappropriate schedule.Designated mowing patternis followed.Designated mowing route isfollowed.Clippings are disposed ofproperly when necessary.Mowing equipment isoperated following all safetyguidelines.

Current water needs areaccurately determined.Moisture content of soil andgrass plant is continuouslyand accurately monitored.Area climatic conditions areaccurately assessed accordingto the time of year and needsof the grass plant.

I

Ability to select andoperate appropriatemowing equipment forthe site.Knowledge of, andability to perform,various mowingpatterns.Knowledge of theimportance of followinga designated mowingroute.Knowledge of theenvironmentalconsiderations ofclipping disposal.Knowledge of safetyguidelines.

Ability to apply variousmethods of determiningcurrent soil and grassplant moisture content.Knowledge of weatherconditions and theiraffect on the moisturecontent of soil and grassplant.Knowledge of variousgrass plants' waterneeds in various climaticand use situations.Knowledge of visiblesigns and symptomsrelating to grass plantmoisture content andpotential or existingproblems.Ability to recognize andidentify indicatorsrelating to grass plantmoisture content andpotential or existingproblems.

Ability to follow apredetermined schedule.Ability to work withminimal supervision.Ability to pay attention todetails.Ability to acceptresponsibility for one'sown work performance.Ability to perform tasksand adjust schedule asrequired by supervisor.Ability to follow properprocedures.

Ability to obtain, analyzeand integrate multipleitems of relevant data.Ability to recognizepatterns andrelationships.Ability to generatesolutions.Ability to implement andadjust plan of action.Ability to exhibitcommitment toorganization and ensurework quality.


A4.Identify plantand soil fertilityneeds

A5.Performspecializedduties such ascontrollingvehicle and foottraffic

1

Current grass plant and soilfertility needs are accuratelydetermined.Fertility levels in the soil andgrass plant are continuouslyand accurately monitored.

Golf course set up isperformed according tosupervisor's direction andquality standards.Sand bunkers are maintainedaccording to supervisor'sdirection and standards.Restrooms are maintained inaccordance with supervisor'sdirection and standards.Sport fields are maintained inaccordance with supervisor'sdirection and standards.Vehicle and foot traffic onturf is controlled to preventdamage.Turf is monitored for signs ofvehicle and foot traffic wear.Vehicle and foot traffic onturf is controlled to promoteplayability.

Ability to apply variousmethods of determiningcurrent soil and grassplant fertility levels.Knowledge of variousgrass plants' fertilityneeds in various climaticand use situations.Ability to recognize andidentify signs andsymptoms relating tograss plant fertility levelsand related potential orexisting problems.

Knowledge of the gameof golf and other gamesplayed on sport fields,and their rules.Ability to place pinlocations and teemarkers, repair ball markson greens, and operatesand bunker maintenanceequipment.Knowledge of themethods used in sandbunker maintenance.Knowledge of hazardsassociated with bloodborne pathogens.Knowledge of safetyprocedures required whenusing cleaning agents.Ability to locate resourcesrelating to the field setupof various games.Knowledge of therelationship between fieldsetup and player safety.Ability to identify varioustypes of damage causedby vehicle and foot trafficand knowledge of variousmethods used to controland minimize vehicle andfoot traffic damage orinterference.

I

Ability to obtain, analyzeand integrate multipleitems of data.Ability to recognizepatterns and relationships.Ability to generatesolutions.Ability to implement andadjust plan of action.Ability to exhibit andensure work quality.

Ability to interpret andclarify communication.Ability to gatherinformation and applyrules/principles tosituation.Ability to pay attention todetails and work withminimal supervision.Ability to perform givenset of tasks, adjustschedule, and efficientlymanage time.Ability to examinesituation, analyze possiblecauses and recommendaction plan.Ability to visually analyzerelationships betweenparts/whole, process/procedure.Ability to demonstratecommitment to customersand relate to customerconcerns.


A6.Perform topdressing andaerate turf

A7.Overseed turf

'

Top dressing is applied evenlyand at the predeterminedamount.Top dressing is performed asneeded for optimum turfhealthTop dressing is performedduring a time that does notinterfere with turf use.Turf aeration is performed asneeded for optimum turfhealth.Turf aeration is performedduring a time that does notinterfere with turf use.

Overseeding is performed asneeded for optimum turfhealth and density.Overseeding is performedduring a time that minimizesinterference with turf use.

Knowledge of how andwhy top dressing and theaeration process benefitthe turf.Knowledge of themethods used to topdress turf.Ability to apply topdressing techniques andto operate top dressingequipment.Knowledge of turf usepatterns.Ability to assess turf andrecognize when topdressing and/or aerationwould be beneficial.Knowledge of themethods used to aerateturf and the ability tooperate aerationequipment.

Knowledge of how/whyover-seeding processbenefits the turf.Ability to assess turf andrecognize whenoverseeding would bebeneficial.Ability to utilizeoverseeding techniques.Ability to operateoverseeding equipment.Knowledge of turf types.

Ability to develop creativesolutions.Ability to demonstratecommitment to customersand relate to customerconcerns.Ability to understandrequirements of the taskand perform simpletechnological solutions.Ability to demonstratecommitment to customersand relate to customerconcerns.Ability to analyzesituation and developplan of action.Ability to understandrequirements of the taskand perform simpletechnological solutions.

Ability to demonstratecommitment to customersand relate to customerconcerns.Ability to analyzesituation and developplan of action.Ability to understandrequirements of the taskand perform simpletechnological solutions.


A8.Place sod

A9.Perform verticalmowing

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Sy_

Site is properly prepared forplacing sod.Selected sod is placed asneeded for turf establishmentor repair.Appropriate post-sodplacement care is performedto ensure healthy turf.

Vertical mowing is performedas needed for optimum turfhealth and playability.Vertical mowing is performedduring a time that does notinterfere with turf use.

Knowledge of, and abilityto perform, sitepreparation principles forplacing sod.Knowledge of potentialvendors for the purchaseof quality sod.Knowledge of turf typesused in sod productionand ability to selectappropriate type for thesite.Ability to place sodcorrectly.Knowledge of carerequired to ensurehealthy sod.

Knowledge of how andwhy the vertical mowingprocess benefits the turf.Ability to assess turf andrecognize when verticalmowing would bebeneficial.Ability to utilize verticalmowing techniques.Ability to operate verticalmowing equipment.Knowledge of turf usepatterns.

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Ability to demonstratecommitment to customersand relate to customerconcerns.Ability to analyzesituation and developplan of action.Ability to understandrequirements of the taskand perform simpletechnological solutions.Ability to apply self-management skills.

Ability to demonstratecommitment to customersand relate to customerconcerns.Ability to analyzesituation and developplan of action.Ability to understandrequirements of the taskand perform simpletechnological solutions.


A10.Water andfertilize turf

I

Irrigation schedule isdeveloped according to areaclimatic conditions, time ofyear, and needs of the grassplant.Adjustments are made to theirrigation schedule accordingto grass plants' water needsassessment.Irrigation system is operatedto provide appropriateamount of water for qualityturf.Supplemental watering isperformed as needed.Appropriate fertilizer ischosen to provide correctamount of selected nutrients.Fertilizer schedule isdeveloped according to areaclimatic conditions, time ofyear, and needs of the grassplant.Adjustments are made to thefertilizer schedule accordingto grass plants' fertility needsassessment.Turf is fertilized to provideappropriate amount ofnutrients for quality turf.

A

Ability to calculatesprinkler headprecipitation rates whendeveloping an irrigationschedule.Knowledge ofevapotranspiration ratesand understanding ofarea climatic conditionsand how they affectirrigation requirements.Ability to determine whenand how to providesupplemental wateringand program and operatea variety of irrigationcontrollers.Knowledge of differenttypes of nitrogen andtheir solubility rates.Knowledge of variousgrass plants' nitrogenconsumption rates and ofhow grass plant cuttingheights affect nitrogenuse.

Ability to calculate yearlygrass plant nutrientneeds.

Ability to operate avariety of fertilizerapplication equipmentand ability to calibratefertilizer applicationequipment.

Ability to followinstructions and identifyrelevant details, facts andspecifications.Ability to covertnumerical data.Ability to analyzeinformation and considerrisks and implications.Ability to understandoperation and manipulatetechnology for desiredresults.Ability to interpretinformation.Ability to convertnumerical data.Ability to analyzeinformation and considerrisks and implications.Ability to follow policiesand procedures.

Bl.Install irrigationcomponents

B2.Troubleshootand repaircontrollers,valves andsprinkler heads

I

Installation of pipe, valves,and wire is installed at properlocation and depth.Pipe, valves, and wire are inproper operating condition inaccordance to industry andgovernment standards.All work is performed in atimely manner in accordancewith the installation schedule.

All components are inspectedfor failure and repaired orreplaced as needed.All components arereassembled and system isoperating properly.

Knowledge of and abilityto locate manufacturers'specifications.Knowledge of safeconstruction/excavatingequipment operation.Knowledge of irrigationcomponents.

Knowledge of controllersystems, irrigation valves,sprinkler heads, theircomponents and theirrelationship to eachother.Ability to testcomponents andevaluate condition.Knowledge of safetyprocedures.Ability to safely andcorrectly use hand toolsand electrical testequipment.Ability to replace parts inan irrigated system.Ability to locate andutilize appropriatereference material.

Ability to apply principlesto situation.Ability to formulate planof action.Ability to managetimeline.Ability to follow set ofinstructions.Ability to read blueprints.

Ability to gain informationthrough research andfollow technical manualguidelines.Ability to makeconnections between oldand new.Ability to analyzecomponent wear, damage,failure and determinecauses.Ability to analyzeinformation and solutions.Ability to performtechnological solutionsand determine repairprocedures.Ability to follow safetyprocedures.Ability to correctmalfunctions.

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B3.Maintain pumpsand equipment

B4.Install irrigationsystems and/orcomponents

B5.Shut-downirrigation system

1

Maintenance schedule isdeveloped and followed.Maintenance tasks areperformed according toindustry standards.Hazardous materials arestored/disposed of properly.Maintenance work is properlydocumented.

Pipe, valves, and wire areinstalled at proper locationand depth.Pipe, valves, and wire are inproper operating condition inaccordance to industrystandards.All work is performed in atimely manner in accordancewith the installation schedule.

System is winterizedaccording to establishedprocedures.All components are inspectedand evaluated.Any necessary repairs aremade to the system.

IP

Knowledge of pumpsand irrigationcomponents used in asystem.Knowledge of systemoperations.Ability to use hand toolssafely and correctly.Knowledge of hazardousmaterial regulations.

Knowledge of and abilityto locate manufacturer'sspecifications.Knowledge of safeconstruction/excavatingequipment operation.Knowledge of irrigationcomponents.

Ability to locateappropriate referencematerial.Knowledge of irrigationcomponents.Knowledge of irrigationsystem layout.Ability to evaluateirrigation components.Ability to use hand toolssafely and correctly.Ability to operate aircompressor.

I

Ability to read technicalmanuals.Ability to follow set ofinstructions.Ability to perform a givenset of tasks.Ability to use materials ina safe and efficientmanner.Ability to complete recordforms.Ability to maintainmaintenance logs.

Ability to present basicideas and information.Ability to apply principlesto situation.Ability to read blueprints.Ability to formulate planof action.Ability to monitor workperformance.Ability to managetimeline.Ability to follow set ofinstructions.



B6.Start-upirrigation system

I

System is started according toestablished procedures.All components are inspectedand evaluated.Any necessary repairs aremade to the system.

A

Ability to locateappropriate referencematerial.Knowledge of irrigationcomponents.Knowledge of irrigationsystem layout.Ability to evaluateirrigation components.Ability to use meters andgauges to determineproper adjustmentlevels.

Ability to use hand toolssafely and correctly.

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Cl.Inspect foroperationreadiness

C2.Perform cuttingunit adjustments

C3.Perform postoperationmaintenance

1 1.1

Equipment is thoroughlyexamined and any fluid leaksare located.All fluids are at appropriatelevel for operation.Cutting surfaces areinspected for properadjustment and/or sharpnessfor optimum cuttingperformance.Safety procedures arefollowed when inspectingequipment.

Reel-to-bedknife adjustmentis accurately performed.Safety procedures arefollowed when performingcutting unit adjustments.

Post operation maintenanceis consistently followedincluding washing, refueling,and cutting unit lubrication.Equipment is returned to itsproper storage location.

Knowledge of basic turfequipment enginemechanics, includinghydraulic systems.Ability to selectappropriate fluids for usein turf equipment.Ability to assess rotaryblades for propersharpness.Ability to check andidentify proper reel-to-bedknife adjustment.Knowledge of safetyprocedures involved inequipment inspection andoperation readiness.

Knowledge of the reel-to-bedknife relationship.Knowledge of theimportance of accuratereel-to-bedknifeadjustments and its affecton cutting unitperformance.Ability to accuratelyperform reel-to-bedknifeadjustments.Knowledge of safetyprocedures involved withperforming cutting unitadjustments.

Knowledge of shopfundamentals.Knowledge ofsupervisor's expectationsrelated to the proper careand storage ofequipment.Ability to lubricateequipment.

r3

*1

Ability to visually analyzerelationship betweenparts/whole, process/procedure.Ability to identifyproblem.Ability to prioritize tasksand adjust task sequence.

Ability to understandtechnology applicationsand follow properprocedures.Ability to apply principlesto situation.Ability to identifyproblem.Ability to ensure workquality.

Ability to understandtechnology applicationsand follow properprocedures.Ability to apply principlesto situation.Ability to identifyproblem.Ability to ensure workquality.


C4.Supervisepreventivemaintenance

C5.Supervisecutting unitsharpening

C6.Supervise repairor rebuild ofcutting units

S

Preventive maintenance onequipment is properly andcorrectly performed on ascheduled basis.

Cutting units are sharpenedon a regular basis as needed.Reels and bed knives arebacklapped on a regular basisas needed.

S

Knowledge of tasksinvolved in preventativemaintenance.Knowledge of appropriatetiming intervals betweenmaintenance tasks.Ability to recognize whenmaintenance tasks havebeen completed.

Cutting units are properlyrepaired when necessary.Cutting units are rebuilt on ascheduled basis as needed.

Knowledge of tasksinvolved in sharpeningcutting units.Knowledge of tasksinvolved in backlappingreels and bed knives.Ability to assess cuttingunits for sharpness.

Ability to assess cuttingunit performance andcoordinate all necessaryrepairs and rebuilds.Understanding of basicturf equipment cuttingunit mechanics.

I

Ability to present basicinformation, explainconcepts, and activelyparticipate in discussion.Ability to assessindividual knowledge/skilland monitor performance.Ability to demonstratecommitment toexcellence and lead byexample.Ability to evaluateperformance oftechnology and analyzefailures.

Ability to present basicinformation, explainconcepts, and activelyparticipate in discussion.Ability to assessindividual knowledge/skilland monitor performance.Ability to demonstratecommitment toexcellence and lead byexample.Ability to evaluateperformance oftechnology and analyzefailures

Ability to present basicinformation, explainconcepts and activelyparticipate in discussion.Ability to assessindividual knowledge/skilland monitor performance.Ability to demonstratecommitment toexcellence and lead byexample.Ability to evaluateperformance oftechnology and analyzefailures.


Dl.Plant flowers

D2.Maintain flowerand shrub beds

'

I

Flowers planted areappropriate for theirenvironment (climate, sun/shade, and soil).Flowers are planted in anaesthetically plannedarrangement.Flowers are planted in amanner that minimizesdistress to the plant.Flowers are planted usingprocedures that maximizeplant's growing potential.

Beds are free of weeds andgrasses.

Beds are aestheticallypleasing.

Knowledge of availableannuals and perennialsthat are suitable for selectenvironments (soil, shade/sun, climate, season, etc.).Knowledge of soil types,structures, and textures.Knowledge of and abilityto apply basic landscapedesign principles.Knowledge of plantingtechniques andappropriate soilenhancements.

Understanding of weedand grass controlmethods.Ability to apply pesticides.Knowledge of and abilityto apply basic landscapedesign principles.Knowledge of variousmulching materials.Ability to select andproperly placeappropriate mulchingmaterials.

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Ability to gatherinformation and predictresults based onexperience or priorknowledge.Ability to visualize designand concept.Ability to exert effort andperseverance to ensurework quality.Ability to follow-up onassigned tasks.

Ability to gatherinformation and predictresults based onexperience or priorknowledge.Ability to visualize designand concept.Ability to exert effort andperseverance to ensurework quality.Ability to follow-up ontasks.


D3.Maintain treesand shrubs

I

Visual inspection of trees andshrubs reveal no signs ofstress.

Trees and shrubs are properlypruned.Trees and shrubs are healthyas a result of properfertilization, watering andpest control management.Pruning and trimming debrisis disposed properly.

1

Ability to identify signsand symptoms of stress intrees and shrubs.Knowledge of and abilityto apply proper pruningtechniques and usepruning tools.Ability to apply fertilizersused to maintain goodhealth in trees andshrubs.Ability to apply properwatering techniques tomaintain good health intrees and shrubs.Ability to apply properpest control methods tomaintain good health intrees and shrubs.Knowledge of state andlocal regulationsregarding the disposal ofpruning and trimmingdebris.

Ability to visually analyzeand identify problem.Ability to follow policiesand procedures.Ability to understandoperation and manipulatetechnology for desiredresults.Ability to exert effort andperseverance to ensurework quality.Ability to follow-up onassigned tasks.Ability to visualize designand concept.

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El.Identify pestproblem(s)

E2.Determine pestcontrol methodand selectpesticide.

Existing pest problems arecorrectly identified.Potential pest problems arecorrectly identified.

Method selected isappropriate for the problemand the site.Cost vs. benefit of individualoptions is properly evaluated.Environmental "costs" ofmethod options are properlyevaluated.All available control methodsare considered in the decisionmaking process includingphysical, mechanical, cultural,and chemical.Label on pesticide confirmsthat the selection isappropriate and legal.

Knowledge of turf andornamental weedmanagement principles.Ability to identify weedsby sight andclassification.Knowledge of turf andornamental insectmanagement principles.Ability to identify insectsby sight and by relateddamage.Knowledge of turf andornamental diseases.Ability to identify turf andornamental diseases bysight.Ability to identifyconditions conducive tospecific diseasedevelopment.

Knowledge of availablecontrol options.Knowledge of thebenefits and risks ofavailable control options.Knowledge of costs andmanpower associatedwith available controloptions.Knowledge ofenvironmental impact ofthe available controloptions.Knowledge of theequipment required touse each of the availablecontrol options.Knowledge of pesticideformulations.Knowledge of all currentapplicable pesticide laws.

0 7

Ability to examineinformation, analyzepossible causes, and planaction.Ability to visually analyzerelationship betweenparts/whole, process/procedure.Ability to researchadditional informationsources.

Ability to research to gaininformation.Ability to evaluatesolutions and formulateplan of action based onresearch, experience andprior knowledge.Ability to adapt principlesto new applications.Ability to analyze task/technology relationship.Ability to read andunderstand pesticidelabels.Ability to operate withingiven budgetaryguidelines.


E3.Apply pesticide

I

Proper pesticide handlingprocedures are followed.Application equipment iscorrectly calibrated.Proper pesticide dosage iscorrectly determined,measured, and combined.Acceptable environmentalconditions for application arecorrectly determined.The pesticide is correctlyapplied.Equipment is properly cleanedafter application.Regulations regarding postingfor pesticide applications arefollowed.Regulations regardingpesticide record keeping arefollowed.

Knowledge of "WorkerRight to Know"principles.Knowledge of first aidprinciples and toxicityand poisoning.Ability to calibratepesticide applicationequipment, andknowledge of properequipment cleaningmethods.Ability to calculate areameasurements.Understanding of safetyprecautions andregulations related tohandling, storage, anddisposal of pesticides andpesticide containers.Knowledge of all current,applicable pesticide laws.

Ability to follow writtenset of instructions,interpret information, andidentify relevant details,facts and specifications.Ability to convertnumerical data.Ability to use andmaintain materials in asafe and efficient manner.Ability to understandoperation and manipulatetechnology for desiredresults.Ability to gatherinformation and applyrules to situation.Ability to follow properprocedures.Ability to read andunderstand pesticidelabels.


Develop a siteplan

F2.Prepare site forlandscapeconstruction

Selected site is evaluated inpreparation for landscapeplan including topographyand environmentalconditions.Selected site is accuratelymeasured and neatly drawnto scale.Customer needs andresources are solicited,assessed, and incorporatedinto the site plan.Total construction costs areaccurately estimated andincluded in the site plan.Site plan is neat and conciseand is professionallypresented to the customer forapproval.

Site is accurately rough-graded according to siteplan.Drainage is properlyinstalled on the site.Irrigation is properlyinstalled on the site.

I

Knowledge of topographyand environ-ment inrelation to properlandscape design and siteplan.Ability to utilize sitemeasurement equipmentand knowledge ofarchitectural scales.Knowledge of methodsused to incorporatecustomer's needs andresources.Knowledge of timerequirements for variousconstruction tasks.Knowledge of landscapeconstruction materialsavailable and of supplyand material costs.Ability to produce a neat,concise site plan andpresent finished site planfor customer approval.

Ability to read site plansand determine requiredsteps for rough grading.Ability to operate a smallfront loader such as aBobcat.Ability to achieve desiredresults through properuse of hand tools.Knowledge of criteria forproper drainage (i.e.;need, type, amount).Ability to install varioustypes of drainage systemsand irrigation system asspecified in the site plan.Ability to use tools andtechniques commonlyused in irrigationinstallation.

8 9

Ability to analyzecommunication andrelate intent to desiredresults.Ability to performmeasurements andconvert numerical data.Ability to analyzecustomer needs anddemonstrate commitmentto customer.Ability to identify futurematerial needs and assessquality, efficiency andsafety.Ability to present complexideas and information.Ability to accuratelymeasure and draw toscale.

Ability to read and followset of instructions andidentify relevant details,facts, and specification.Ability to work withminimal supervision andpay attention to details.Ability to efficientlymanage time inperforming given set oftasks.Ability to acquire suppliesand equipment.Ability to follow properprocedures in theoperation of equipment.


F3.Constructlandscape

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Retaining walls and fencing(if applicable) are properlyconstructed.Ponds and water features (ifapplicable) are properlyconstructed.Concrete patios or walkwaysare properly constructed.Seedbeds are properlyprepared for planting.Turf areas are properlyplanted.

I p

Knowledge of sitepreparation requirementsfor retaining walls,fencing, water features,decks, patios, andwalkways and the abilityto prepare a site forretaining walls andfencing according to siteplan specifications.Knowledge of thematerials commonly usedfor retaining walls orfencing.Ability to apply properconstruction methods forretaining walls, fencing,water features, decks,patios, and walkways.Knowledge of, and abilityto apply, the steps used inporing and finishingconcrete and ability touse concrete finishingtools.Knowledge of sitepreparation required forseed or sod beds, andability to prepare site forseed or sod including: till,finish grade, rake, roll,addition of soilamendments, etc.Knowledge of and abilityto apply seedingtechniques, and ability tolay sod.

I .

Ability to apply principlesto situation.Ability to interpret siteplans and visually analyzerelationship betweenparts/whole, process/procedure.Ability to work withminimal supervision andpay attention to details.Ability to demonstrateenthusiasm and initiative.Ability to prepareschedule, prioritize dailytasks and monitor/adjusttask sequence.


F4.Obtain plantmaterials

F5.Plant trees andshrubs

F6.Draw as-builtplan

S

Planting materials areselected according to the siteplan.Planting materials arepurchased from the vendorwho best matches cost/quality specifications.

Trees and shrubs planted areappropriate for environment(climate, sun/shade, and soil).Trees and shrubs are plantedin an aesthetically plannedarrangement followingacceptable design andlocation criteria.Trees and shrubs are plantedin a manner that minimizesdistress to the plant.Trees and shrubs are plantedusing procedures thatmaximize their growingpotential.Trees and shrubs are plantedin a location that minimizespotential damage to thesurrounding area by roots,branches, etc.

Final plan is drawn thataccurately reflects thefinished construction site.Final plan is distributed to allnecessary parties.

S

Ability to read and followsite plan.Ability to differentiatebetween high and lowquality planting materials.Knowledge of potentialvendors for the purchaseof plant materials.Knowledge of cost rangein relation to quality ofplant materials.

Knowledge of availabletrees and shrubs that aresuitable for selectenvironments. (soil,shade/sun, climate,season, etc.).Knowledge of soil types,structures, and textures.Knowledge of and abilityto apply basic landscapedesign principles.Knowledge of plantingtechniques andappropriate soilenhancements.Knowledge of tree andshrub growth patternsrelating to future size,shape, and locationaround structures.Knowledge of potentialdamage tree roots andbranches can cause.Ability to use varioustools used for plantingtrees and shrubs.

Ability to accurately drawfinished construction siteplan to scale.Ability to identify siteplan recipients.

:41

Ability to identify relevantdetails and follow set ofinstructions.Ability to researchinformation andadditional sources.Ability to participate innegotiation process andcommunicate appropriateverbal messages.Ability to perform basiccomputations.

Ability to gatherinformation and predictresults based onexperience or priorknowledge.Ability to visualize designand concept.Ability to exert effort andperseverance to ensurework quality.Ability to follow up onassigned tasks.Ability to assess quality ofmaterials and use in anefficient manner.

Ability to create originaldocuments.Ability to design charts/graphs.

Ability to follow-up onassigned tasks.Ability to justify purpose/results.


Gl.Performbudgetaryfunctions

.

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Information in budget isaccurate, complete, andappropriate by line item.Total budget is withindesignated limits.Final budget is presented tosupervisor for approval.Budget is continuouslymonitored throughout thefiscal period and remainswithin guidelines.

Ability to read andinterpret budgetprintouts.Knowledge of line itemexpenditures and abilityto prioritize expenditures.Knowledge of budgetarycodes and ability tocategorize expenditures.

Ability to manipulate andorganize mathematicaldata.Ability to propose optionsbased on research/planning.Ability to research pastexpenditures and gatherinput from otheremployees.Ability to generate andevaluate alternativesolutions.Ability to present andjustify budget tosupervisor.Ability to develop budgetproposals and monitormultiple accounts.Ability to design neworganizational systems.Ability to recordinformation accuratelyand neatly.

G2. Training programs adequately Knowledge of the various

Train co-workers train employees for a variety tasks performed at the

to operate of jobs. site.

equipment Training programs adequately Ability to operate varioustrain employees to operate avariety of equipmentSafety procedures arefollowed when operating

turf equipment.Knowledge of safetyhazards and precautionsrelated to mowing

equipment. equipment.

Ability to communicateappropriate verbalinformation, includingdetailed instructions.Ability to establishrapport with co-workersand willingness to helpothers.Ability to coach others toapply related conceptsand facilitate the learningprocess.Ability to value diversityand work to removebarriers.


G3.Perform record-keepingfunctions

G4.Purchasematerials andsupplies

G5.Supervise staff

II D I

Personnel records areaccurately maintained.Employee time keepingrecords are accuratelymaintained.Pesticide records aremaintained to governmentand industry standards.

Inventory of materials andsupplies needed for operationis maintained.Materials and suppliespurchased for inventory are ofdesired quality.Purchasing records areaccurately maintained.Purchasing procedures areaccurately followed.Inventory records are accurateand up-to-date.

Productivity is maximized byeffectively defining anddelegating responsibility.Daily and weekly plans areaccurately developed andcommunicated to appropriatepersonnel.Consistent and timely reviewprocess is maintained.A productive mental andphysical working environmentis provided to motivateemployees.

I

Knowledge of contentsand structure ofpersonnel, time keeping,and pesticide records.Knowledge ofgovernmental pesticiderecord keepingregulations.

Knowledge of vendorquality and service.Knowledge of typicalpurchasing procedures.Ability to utilize computerdatabase and partsordering software.Knowledge of contentand procedures forinventory records.Knowledge of technicalterminology and industryjargon.

Knowledge of the varioustasks performed at thesite.

Knowledge of companyprocedures for employeereviews.Knowledge of theelements of a productiveworking environment in aturf managementsituation.

3

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Ability to recordinformation accurately.Ability to perform routinerecord keeping functions.Ability to perform dataentry and understandcomputer operation.

Ability to recordinformation accurately.Ability to communicateappropriate verbalinformation.Ability to establishrapport with co-workersand clients.Ability to perform routinerecord keeping andmaintain balancedaccounts.Ability to identify futurematerial needs.Ability to perform dataentry and understandcomputer operation.

Ability to communicatedetailed instructionsverbally and in meetings.Ability to establishrapport with co-workers.Ability to implementeffective employeemotivation techniques.Ability to recordinformation accurately.Ability to monitor workperformance.Ability to coach others toapply related conceptsand facilitate the learningprocess.

Ability to value diversityand work to removebarriers.


TURF

MANAGEMENT

TECHNICIAN

SCENARIOS

ROUTINE SCENARIO





Ar ROUTINE SCENARIO A typical situation that might occur during atypical day.

CRISIS SCENARIO A crisis situation that would challenge the individualto provide an appropriate and timely response.

ar LONG TERM PLANNING SCENARIO A long term planning situation.


Bill arrives at the golf course prior to the start of the day's activities. lie reviewsthe planned daily activities with the staff including mowing, watering and courseset up. Once the daily tasks have been delegated to staff and any questions and/or problems have been discussed, Bill goes out on the golf course to assesscurrent conditions. Based on his assessments, Bill makes decisions and/or setspriorities regarding future maintenance activities.

A. Manage TurfA 1 . Monitor turf conditionsA3. Assess grass and plant water needsA4. Identify plant and soil fertility needs

G. Perform Administrative Duties(i5. Supervise staff

CRISIS SCENARIOBill is out on the golf course to assess current conditions. Upon arriving at 7green, he finds spots of about 2 inches in diameter and of a dark brown color.Ile determines that the spots in question are a turf disease called FusariumPatch. Bill knows if this turf disease is not quickly treated the spots will grow insize and kill the turf. Following a quick assessment of all other greens on thegolf course, he determines the need to apply the appropriate fungicide to allgreens. After selecting the proper fungicide and preparing the necessaryapplication equipment, all greens are treated that day following the mowingroute. All post-pesticide related tasks are followed.



LONG-TERMPLANNING

Primary Kev Activities andCritical Work Functions


A. Manage TurfAl. Assess turf conditions

E. Manage PesticidesEl. Identify pest problem (s)El. Determine pest control methodE3. Select proper pesticideE4. Apply pesticide

G. Perform Administrative DutiesG3. Perform record keeping functions

On a yearly basis, during late winter, Bill must formulate a plan for the hiringand work duration of seasonal workers. Bill must consider several factors as heplans for the coming year. These factors include: budget considerations,weather patterns, changes in daily work routines from previous years, specialprojects, and the yearly golf tournament schedule. Based on these factors, Billformulates a plan for hiring an appropriate number of seasonal workers, thestarting and ending employment dates for each worker and each worker's rate ofpay.

G. Perform Administrative DutiesGl. Perform budgetary functionsG4. Perform record-keeping functions

TURF #

MANAGEMENT

TECHNICIAN

VALIDATION

SURVEY

RESULTS


in your position?

Not Imp rtant2

Somewhat Important

3

Important

I II

4

Very Important

5

Critical

A. Manage Turf

Al. Assess turf condition

A2. Mow turf

A3. Assess grass and plant water needs

A4. Identify plant and soil fertility needs

A5. Perform specialized duties such as controllingvehicle and foot traffic

A6. Perform top dressing

A7. Over-seed turf

A8. Place sod

A9. Perform vertical mowing

A10. Water and fertilize turf

:3 BEST COPY AVAILABL



in your position?

Not Important2

Somewhat Important

3

Important

4


B. Irrigation Systems

B1. Install irrigation components

B2. Troubleshoot and repair controllers, valvesand sprinkler heads

B3. Maintain pumps and equipment

B4. Install irrigation systems and/or components

B5. Shut-down irrigation system

B6. Start-up irrigation system



2

Somewhat Important

3

Important

4


C. Equipment Installation

Cl. Inspect for operation readiness

C2. Adjust equipment

C3. Perform post operation maintenance

C4. Supervise preventative maintenance

C5. Supervise cutting unit sharpening

C6. Supervise repair or rebuild of cutting units



2

Somewhat Important Important

4


D. Landscape Maintenance

Dl. Plant flowers

D2. Maintain flower and shrub beds

D3. Maintain trees and shrubs



in your position?I

Not Important2

Somewhat Important

3

Important4

Very Important5

Critical

E. Manage Pesticide

El Identify pest problem(s)

E2 Determine pest control method and selectpesticide

E3. Apply pesticide

E4. Follow post-pesticide application procedure


in your position?I

Not Important2

Somewhat Important

3

Important4

Very Important5

Critical

F. Landscape Construction

Fl. Develop a site plan

F2. Prepare site for landscape construction

F3. Construct landscape

F4. Obtain plant materials

F5. Plant trees and shrubs


in your position?I

Not Imp rtant2

Somewhat Important

3 4 5


G. Perform Administrative Duties

Gl. Perform budgetary functions

G2. Train co-workers to operate equipment

G3. Perform record-keeping functions

G4. Purchase materials and supplies

G5. Supervise staff

1 1

Turf Management Technician SUNS Skill Survey Results


Basic Skills


Interprets, analyzes and summarizes information


Composes correspondence and original documents andsummarizes information

Applies Arithmetic ProcessesPerforms measurements and interprets numerical data andpredicts arithmetic results

Applies Mathematics ProcessesManipulates formulas/process and interprets mathematicaldata



Interprets, clarifies, and influences communication andcompares multiple viewpoints

Presents complex ideas, analyzes group/individual responseand poses critical questions

Thinking Skills


Develops and applies creative solutions to new situations


Analyzes situation and considers risks, implications, andmultiple viewpoints and formulates plan of action

Recognizes and Solves ProblemsExamines situation, analyzes possible causes and generatessolutions


Knows How to Learn

Visually analyzes relationship between parts/whole andinterprets symbols and pictures

Interprets symbols, diagrams and schematics and applies newknowledge and experience

Applies Reasoning SkillsAnalyzes rules/principles and examines information forrelevance and accuracy


Foundation Skillsand Personal Qualities 0 1 2 3 4 S Critical Competencies

Personal Qualities


Demonstrates Belief in Self Worth Accepts responsibility for own behavior, understands impacton others and demonstrates self reliance and self discipline


Modifies behavior to environment and shows empathy forothers; encourages cooperation




Manages Time Prepares schedule and prioritizes, monitors, and adjusts task

Manages Money Maintains balanced accounts and reconciles accounts

Manages Materials/Facilities

IIOrders and maintains inventory and monitors safe and efficientutilization of materials

Manages Human Resources Assesses individual skills, determines work load and monitorsperformance


Acquires/Evaluates Information Analyzes data and integrates multiple items of data

Organizes/Maintains InformationInterprets information, applies processes to new information andanalyzes organization of information


Interprets information, selects methods of communication andsummarizes/integrates information


Utilizes integrated software, locates and retrieves storedinformation and interprets data

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Turf Management Technician SCANS Skill Survey Results



Participates as Team Member Demonstrates commitment, works to improve team activitiesand assists team members

Teaches OthersConducts task-specific training, coaches others and providesconstructive feedback

Serves CustomersAnalyzes customer needs, obtains additional resources to meetneeds, makes exceptional effort on behalf of customer, andresolves conflicts to customer's satisfaction

Exhibits LeadershipMotivates others to extend their capabilities and displaysenthusiasm

Negotiates AgreementsModerates discussion, demonstrates composure, interpretsconcerns and detects underlying issues

Works with Diversity Demonstrates awareness and value of diversity


Understands SystemUnderstands the system/hierarchy and follows processes andprocedures


Adjusts and monitors system operation and troubleshootssystem malfunction

Improves/Designs Systems Analyzes goals, determines system components to be improvedand suggests system modifications

Use of Technology

Selects Appropriate Technology Understands the requirements of the task and technologicalresults and proposes simple technological solutions

Applies Technology to TaskUnderstands the operation/interaction, manipulatestechnology for desired results


Identifies, troubleshoots and corrects malfunctions



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HISTORICDACUM CHART

FOR TURFEQUIPMENT

SERVICE

TECHNICIAN

Focus Panel MembersDavid Floe, Barnett Implement

Tim Werner, City of Walla Walla Parks Department

Brandon Meiners, Salem Country Club

Brian Brown, Barnett ImplementBruce Zier, Walla Walla Country Club

Sam Doble, Meadow Spring Country Club

COMPETENCY PROFILE OF TURF EQUIPMENT SERVICE TECHNICIAN

Duties: A. MAINTAIN EQUIPMENT

Tasks:A 1 .

Read andfollowfactorytwonnendedmaintenanceschedule

A2.

Schedule andperformserviceaccording tooperatorsmanual

A3.Adjustequipment

A4.

Maintainservice log

Duties: B. MAINTAIN REEL / ROTARY

Tasks:

B1.Sharpenreel/bedknife

B2.Sharpenand balanceblade

B3.Back-lapreels

B4.Balance rearroller andcheck height

B5.Adjust orreplacebearings orreels

Duties: C. ENGINES (2 & 4-CYCLE, DIESEL)

Tasks:

C1.Readservice/technicalmanual

C2.

Performbasictroubleshooting

C3.Tear downengine

C4.

Evaluaterepair vs.replaceoptions

C5.Order parts(read partsmanual)

C6.

Reassembleengine

C7.

Perform finaladjustmentsand evaluateperformance

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Duties: D. HYDRAULIC POWER TRAINS

Tasks:

D 1 . 1)2. D3. D. D5. D6.Read Perform Diagnose Evaluate Diagnose Diagnoseservice/ basic and repair repair vs. and repair and repairtechnical trouble clutch replace brakes steeringmanual shooting options systems

Duties: E. ELECTRICAL

Tasks:

El.Readservice/technicalmanual

E2.

Troubleshootsafetyswitches

E3.Utilizetestingequipment

E4.Diagnoseelectricmotors

E5.Tear downelectricalsystems

E6.Evaluaterepair vs.replaceoptions

E7.Order parts(read partsmanual)

E8.Reassembleelectricalsystem

E9.

Performfinaladjustments& evaluateperformance

Duties: E HYDRAULICS

Tasks:

F 1 .

Readservice/technicalmanual

F2.Followhydraulicsafetyprotocol

F3.Performbasictroubleshooting

F4.

Utilizetestingequipment

F5.Tear downhydraulics

F6.Evaluaterepair vs.replaceoptions

F7.Replacehoses andfittings

F8.Order parts(read partsmanual)

F9.

Reassemblehydraulics

F10.Performfinaladjustments


Duties: G. OPERATE EQI IPMENT

Tasks:

GI.Readoperatormanual(viewvideo)

62.Follow safeoperatingprocedures

G3.Start up andstopequipment

G4.Evaluateoperatingperformance

Duties: II. WELDING

Tasks:

III.

Repairequipment

112.

Modifyequipment

113.

Fabricateparts

Duties: I. RESTORE EQUIPMENT

Tasks:

11.

Install safetyshields

12.

Preparesurface forpainting

13.

Paintequipment

14.

Attachdecals

Duties: J. SHOP MANAGEMENT

Tasks:

ji.Organizeworkplace

J2 .Maintain safeworkenvironment

J3.Follow MSDS,OSHA andhazardouswasteregulations

J4.

Practice timemanagement

J5.Completepaper work/trail (P.O.$)

J6.Maintainservice tools

J7.Maintainmanuals(update)

Duties: K. CUSTOMER RELATIONS

Tasks:

K1.

Maintainproles-sionaldemeanor

K2.

Explainrepairs tosupervisors,dealer &customer

K3.Followphoneetiquette

K4.

Follow golfetiquette

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SKILL

STANDARDS

TEMPLATE ASummary of Functions

& Tasks for TurfManagement Technician

Skills Standards Templates A & B For Turf EquipmentService Technician

Trained professional to provide high quality service for all types ofgolf course and commercial turf equipment.

Critical Work Function Key Activity

A. Maintain EquipmentAl. Schedule serviceA2. Perform general and preventative maintenance

serviceA3. Adjust equipmentA4. Maintain service log

B. Maintain Reel/RotaryBl. Sharpen and backlap reels and bed knivesB2. Parallel rear roller to bed knife and check

heightB3. Adjust or replace bearings or reelsB4. Sharpen and balance blade

C. Repair SystemsCl. Evaluate performance to diagnose possible

problemsC2. Install testing equipmentC3. Tear down systemC4. Evaluate repair vs. replace optionsC5. Order partsC6. Re-assemble systemC7. Perform final adjustmentsC8. Weld equipmentC9. Fabricate parts

D. Restore EquipmentDI. Restore equipment to original operating

conditionD2. Prepare surface for paintingD3. Paint equipmentD4. Attach decals

E. Manage the ShopEl. Maintain organized workplaceE2. Complete paperwork & document serviceE3. Maintain warranty informationE4. Coordinate with co-workersE5. Dispose of hazardous materials


TURF

EQUIPMENTSERVICE

TECHNICIAN

SKILL

STANDARDS

TEMPLATE B

Al. Maintenance scheduleSchedule Service follows factory recommended

service schedules andaccommodatesenvironmental conditions.Schedule effectivelyaccommodates establishedpriorities.

Knowledge ofenvironmentalconditions that requiremore frequent service.Ability to scheduleservice in a logical andefficient manner.Knowledge ofemployer's needs,priorities and timeschedules regardingbusiness and equipmentoperation.

Ability to follow rules,policies, and procedures.Ability to apply self-management skills.Ability to demonstratecommitment to customer.Ability to followinstructions fromreferences and/orsupervisor.


A2.Perform generaland preventativemaintenanceservice

A3.Adjustequipment

Maintenance is performed ina timely manner orimmediately as required.Equipment downtime isminimal.Maintenance work iscompleted within specifiedtime standard.All service is safely performedaccording to operator'smanual.All potential problems areidentified and a plan of actionis determined.Parts identified as needingreplacement are ordered andsafely installed.General maintenanceschedule is followed withpreventative maintenanceoccurring as required.

Equipment functionsefficiently at optimal level fortask.Mowers produce a superiorquality of cut at properheight of cut.Adjustments ensure properfunctional operation forlongevity of equipment.Adjustments are performedsafely and according tomanufacturer's guidelines.

Knowledge of engine,power train, hydraulic,air quality, electrical,steering, and brakesystems.Ability to comprehendand followmanufacturer's referencematerials.Ability to visually inspectparts and recognizedamage or wear.Knowledge of safe andproper use of tools andmaterials.Knowledge of properapplication of lubricantsfor conditions.Knowledge of warrantyrequirements regardingservice.

Knowledge ofequipment andcomponent operationand safety precautions.Ability to visuallyidentify quality of cut.Ability to properly aligncutting unit.Ability to select propermeasuring instrument toachieve accuracy.

1 3

Ability to follow set ofinstructions.Ability to perform a givenset of tasks.Ability to use materials in asafe and efficient manner.Ability to communicatefindings both orally and inwritten form.Ability to complete recordforms.

Ability to follow safetyrules/policies.Ability to understandrequirements of the taskand the technologicalresults.Ability to use logic to drawconclusions.Ability to convert numericaldata.Ability to interpret andclarify information.Ability to evaluateperformance of technologyAbility to recognize detailsassociated with systemoperation.

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A4.Maintain servicelog

S

II II

Maintenance logs are legible,easily accessible and up-todate.Maintenance logs containscomplete and detailedinformation including: partslists, damage repair, laborhours, fuel costs, andidentification of operator andtechnician.

Knowledge ofinformation required in acompleted service log.Knowledge of companyprocedures for servicelog.

,

Ability to recordinformation accurately.Ability to maintain legiblewritten records.Ability to track taskprogress.Ability to use computer.Ability to demonstratetrustworthiness andaccept responsibility forown behavior.Ability to communicate inwritten form.Ability to efficientlymanage time.

KEY ACTIVITY

Bl.Sharpen andback-lap reelsand bed knives

B2.Parallel rearroller to bedknife and checkheight

Critical Work Function B: MAINTAIN REEL/ROTARY


Reel and bed knives achievedesired quality of cut.Safety equipment/gear isutilized and all safetyprocedures are followed.Reel and bed knives passsharpness and shear test.

HOC bar achieves rear rollerto bed knife parallelmeasurement.Proper height of cut isachieved.Measurement test isconducted safely.

TECHNICAL KNOWLEDGESkills, Abilities, Tools

Knowledge of safetyequipment andprocedures forsharpening equipment.Knowledge of tempering.Ability to achieveappropriate angles foroptimum quality of cutand longevity of knivesand/or blades.Ability to utilize stones,grinders, compounds,and pneumatic facers toachieve proper cuttingperformance.Knowledge of and abilityto apply varioussharpness and sheartests.

Ability to properly utilizeHOC bar and squaringtable to achieve truenessof cutting units.Ability to identify whentrueness is achieved.Ability to use feelergauges to measuretolerances.Ability to calculatemeasurements or readquick reference chart toset height of cut.Ability to select propermeasuring device fortask.


Ability to follow safetyrules/policies.Ability to perform basiccalculations.Ability to convertnumerical data.Ability to utilizetechnological applicationsand follow properprocedures.Ability to understandtechnological applicationsand operation.Ability to applyappropriate principles/laws/theories to situation.

Ability to perform basiccalculations.Ability to convertnumerical data.Ability to examineinformation.Ability to interpretinformation.Ability to recognizedetails associated withsystem operation.Ability to applyappropriate principles/laws/theories to situation.

I ,II II

B3.Adjust orreplace bearingsor reels

B4.Sharpen andbalance blade

I , 1

Bearings roll smoothly withplay or dragging.Bearings and seals areproperly installed andlubricated.

no Knowledge of properperformance of bearing,race, and seal surfaces.Ability to select andperform appropriatereplacement of partsprocedures.Ability to use toolsincluding: pullers, drivers,presses and removaldevices.

Mower deck operatessmoothly without vibration.Safety equipment/gear isutilized and all safetyprocedures are followed.Quality of cut is achieved.Blade is sharpened toappropriate angle tomaximize its life expectancy.

Knowledge of safetyequipment andprocedures for sharpeningequipment.Knowledge of tempering.Ability to achieveappropriate angles foroptimum quality of cutand longevity of blades/knives.Ability to utilize stonesand grinders to achieveoptimum cuttingperformance.Ability to perform abalance test on blade andcorrect as necessary.Ability to recognize wearpoint.

Ability to understandrequirements of the taskand the technologicalresults.Ability to selectappropriate references,identify relevantspecifications and followset of instructions.Ability to recognizedetails associated withsystem operation.Ability to applyappropriate principles/laws/theories to situation.

Ability to follow safetyrules/policies.Ability to use logic todraw conclusions.Ability to perform basiccalculations.Ability to applyappropriate principles/laws/theories to situation.


.S

Cl.Evaluateperformance todiagnosepossibleproblems

C2.Install testingequipment

C3.Tear downsystem

Si

IS

Operator is respectfullycommunicated with andcomplaint is clearlyunderstood.Operator comments andequipment operation arecompletely evaluated andpossible causes of failure aredetermined.The problem is accuratelydiagnosed in a timelymanner.

Knowledge of "normal"equipment operation andsystems' fault indicators.Knowledge of typicalfailure points.

Reference materials are Knowledge of how testconsulted to accurately equipment operates.determine appropriate test Ability to safely install testequipment and procedure. equipment and interpretTest equipment is safely and results.properly installed.

Appropriate referencematerial for the repair isselected.Appropriate equipment andtools for the job are usedsafely and effectively.The problem is effectivelyassessed followingestablished procedure fordisassembly.

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Ability to locate requiredinformation withinresource materials.Knowledge of safe andproper use of tools andequipment.Knowledge of properprocedure for disassemblyof equipment and/orcomponents.

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A

a A a

Ability to follow safetyrules/policies.Ability to identifysymptoms.Ability to examineinformation.Ability to communicatewell including: tact anddiplomacy, prompting,clarifying and listeningskills.Ability to analyze possiblecauses/reasons.Ability to use logic todraw conclusions.

Ability to understandtechnological applicationsand operation.Ability to follow safetyrules/policies.Ability to identifyappropriate technology.Ability to applyappropriate principles/laws/theories to situation.Ability to follow set ofinstructions.

Ability to selectappropriate references,identify relevantspecifications and followset of instructions.Ability to follow writtendirections andcomprehend referencematerials.Ability to understandrequirements of the taskand the technologicalresults.Ability to safely andeffectively utilizeequipment and tools.


Critical Work Function C: REPAIR SYSTEMS ENGINES, FUEL, HYDRAULICPOWER TRAINS, ELECTRICAL, HYDRAULICS, ELECTRONIC DIAGNOSTIC

CENTER, COOLING, BRAKES, AND STEERING

KEY ACTIVITY

C4.Evaluate repairvs. replaceoptions

C5.Order parts


Appropriate precisionmeasuring devices areselectively used to evaluateextent of wear or damage tocomponents.Repair options are completelydiscussed with supervisor andan appropriate course ofaction is recommended.Total cost factors of variousalternatives are analyzed.

Machine and componentsneeded for repairs areproperly identified includingserial numbers and modelnumbers.Parts list is accurately createdand the order is properlysubmitted.All required paperwork iscompleted accurately andlegibly.

TECHNICAL KNOWLEDGESkills. Abilities. Tools

Knowledge of types anduses of precisionmeasuring devises.Ability to operateprecision measuringdevices.Ability to comparemeasurements tospecifications and drawconclusions.Ability to visually inspectparts and recognizedamage or wear.Ability to obtain totalcost factors of variousalternatives.

Ability to locate andidentify components andtheir serial and modelnumbers.Ability to read partscatalogs and identifycorrect parts for repair.

3


Ability to gatherinformation.Ability to perform basiccalculations.Ability to evaluate andcompare alternatives.Ability to recommendethical course of action.Ability to presentinformation and activelyparticipate in discussion.Ability to demonstratecommitment to customer.Ability to communicateconclusions and be opento other opinions.

Ability to recognize detailsassociated with systemoperation.Ability to accurately relayparts information to partsvendor via phone, fax,computer, etc.Ability to recordinformation and completeforms accurately.Ability to follow policies/procedures.Ability to demonstratehonesty andtrustworthiness.Ability to perform dataentry.


Critical Work Function C: REPAIR SYSTEMS ENGINES, FUEL, HYDRAULICPOWER TRAINS, ELECTRICAL, HYDRAULICS, ELECTRONIC DIAGNOSTIC

CENTER, COOLING, BRAKES, AND STEERING

KEY ACTIVITY

C6.Reassemblesystem


Machine is safely andcorrectly assembled andrepaired to a conditionconsistent withmanufacturer's specifications.All fluids and filters areproperly installed andmachine is ready foroperations.Machine is cleaned consistentwith employer's expectations.


Ability to locate requiredinformation withinresources.Basic knowledge ofengine, power train,hydraulic, air quality,electrical, steering,mowing and brakesystems and theirfunctions.Ability to perform basicrepair functions such aswelding, cutting, andfabrication.Knowledge of fluid typesand their applications.


Ability to followinstructions fromreferences and/orsupervisor.Ability to convertnumerical data.Ability to apply self-management skills.Ability to interpret andapply new knowledge andexperiences.Ability to troubleshootsystem malfunctions.

C7.Perform finaladjustments

Equipment is safely operatedand final adjustments aremade to ensure equipment isoperating consistent withmanufacturer's guidelines.Proper techniques are appliedin making final adjustments.Repairs are clearlyexplained to supervisors,dealer and "customer".Explanation includes analysisof failure and actions taken tosolve the problem.

Knowledge of normalequipment operationand behavior.Knowledge of, and/orability to locate, requiredinformation related totolerances, torques, andsettings.Ability to apply propertechniques in makingfinal adjustments.Ability to operateequipment andrecognize when normaloperation has beenachieved.Knowledge of technicalterminology and industryjargon.

Ability to monitor personalperformance(workmanship) and acceptresponsibility.Ability to evaluateperformance oftechnology.Ability to monitor systemperformance.Ability to demonstratecommitment to customer.Ability to follow safety andother rules/polices andprocedures.Ability to communicatecomplex information andparticipate in discussion.Ability to collect andrecord informationaccurately.Ability to recommendethical course ofaction.


KEY ACTIVITY

C8.Weld equipment

Critical Work Function C: PERFORM WELDING


Appropriate weldingequipment and techniques forthe job are safely andeffectively utilized.Visual inspection of the weldindicates smooth andconsistent bead.


Ability to safely performbasic welding techniquesincluding: gas torch,wire feed, stick rod, andgrounding.Ability to visually inspectweld for quality.Knowledge of safetyprocedures involved inwelding.


Ability to follow safetyrules/policies.Ability to understandrequirements of the taskand the technologicalresults.Ability to identifyappropriate technology.Ability to extractinformation.

C9.Fabricate parts

Appropriate fabricationequipment and techniques forthe job are safely andeffectively utilized.Fabricated part does notaffect normal operation ofequipment.No modification is made toequipment that adverselyaffects safety regulations.

Ability to design andsafely fabricate basiccomponents.Ability to recognizewhen fabrication maymodify equipmentoperation or compromisesafety features.

t

Ability to perform basiccalculations.Ability to use logic to drawconclusions.Ability to understandrequirements of the taskand the technologicalresults.


Dl.Restoreequipment tooriginaloperatingcondition

D2.Prepare surfacefor painting

I

Systems operation matchesoriginal specifications anddesign.Equipment is safely restoredfollowing available manuals.

Surface is cleaned of all dirtand grease and is sandeddown.Product guidelines for surfacepreparation are followed.Recommended safetyprocedures are followed.

S.

Knowledge of partsterminology.Ability to recognize alldamaged or worn partsassociated with failure.Ability to create acomplete and accuratelist of parts.Ability to locate requiredinformation withinresources.Basic knowledge ofengine, power train,hydraulic, air quality,electrical , steering,mowing and brakesystems and theirfunctions.Ability to perform basicrepair functions such aswelding, cutting, andfabrication.

Ability to safely utilizechemicals andappropriate tools toprepare surface forpainting.Knowledge of safetyapparatus required.

I

Ability to selectappropriate references,identify relevantspecifications and followset of instructions.Ability to use logic todraw conclusions.Ability to evaluate andcompare alternatives.Ability to interpretinformation and analyzepossible causes.

Ability to follow safetyrules/policies.Ability to followinstructions fromreferences and/orsupervisor.


D3.Paint equipment

I. I I.I

Recommended safetyprocedures are followed.Painted surface has smooth,consistent finish.

I' S

Knowledge of safetyprocedures, apparatusand equipment requiredfor safe painting.Knowledge of regulationsgoverning paintingprocedures and disposalof hazardous materials.Ability to apply paintingtechniques to achievedesired results.

s :

Ability to follow safetyrules/policies.Ability to followinstructions fromreferences and/orsupervisors.Ability to handlematerials in a safe andefficient manner.Ability to understandrequirements of the taskand the technologicalresults.

D4. Decals are attached in the

Attach decals appropriate places and areproperly positioned.Decals are correctly applied.

Knowledge of locationswhere decal attachmentis required for operatorsafety/awareness.Knowledge of decalapplication process.

Ability to follow safetyrules/policies.Ability to follow technicalmanual guidelines.Ability to follow writteninstructions regardingapplication andplacement of decal.


El.Maintainorganized workplace

E2.Completepaperwork anddocumentservice

I

Workspace is clean, safe, andorganized to supervisor'sexpectations.Tools are maintained andeasily accessible.Service technical manuals arekept up-to-date and easilyaccessible.

S 1'

Knowledge of how tomaintain a safe workingenvironment.Knowledge ofsupervisor's expectations.Knowledge of special tooland shop equipmentlocation.

Purchase order paperwork iscomplete, legible and handledaccording to employer'sprocedures.All fluids and shop suppliesused for the repair and anydisposal of hazardous wastesare properly accounted for.All equipment service recordsare maintained and completedaccording to employer'sprocedure.

Ability to maintain legiblewritten records.Ability to use computer ifrequired.Ability to communicate inwritten form.Knowledge ofinformation required in acomplete service log.Knowledge ofinformation required in acomplete work order.

1

I

Ability to activelyparticipate in teamactivities.Ability to apply self-management skills.Ability to monitorperformance.Ability to lead byexample.Ability to maintainmaterials in a safe andefficient manner.

Ability to recordinformation accuratelyand legibly.Ability to identify andobtain data relevant totask.Ability to perform dataentry.

E3.Maintainwarrantyinformation

Vendor is contacted andappropriate arrangements aredetermined and followed.Warranty parts removed areproperly tagged and stored.All warranty paperwork iscompletely filled-out.

Knowledge ofinformation required forwarranty process.Knowledge of vendorcontact procedures.Knowledge of taggingand storing proceduresfor warranty parts.

.1 3

Ability to follow rules,policies and procedures.Ability to communicate inoral and written form.Ability to recordinformation accuratelyand legibly.Ability to identify andobtain data relevant totask.Ability to followestablished procedures.

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KEY ACTIVITY

E4.Coordinate withco-workers

Critical Work Function E: MANAGE SHOP


Communication is deliveredin a courteous andprofessional manner.Information involvingequipment operation andwarranty process is accuratelyexchanged.


Knowledge ofinformation required forwarranty process andshop management.Knowledge of roles andresponsibilities of co-workers and theirrequirements concerninginformation exchange.


Ability to modify behaviorto environment.Knowledge of humanrelation skills.Ability to lead byexample.Ability to communicatewell including tact anddiplomacy, prompting,clarifying and listeningskills.Ability to demonstratehonesty andtrustworthiness.Ability to activelyparticipate in teamactivities.

E5.Dispose ofhazardousmaterials

All hazardous materials aresafely stored and/or disposedof according to governmentregulations.Storage and/or disposalcontainers are correctlylabeled according togovernment regulations.

Ability to identify allhazardous materials.Knowledge of safehandling and disposalprocedures for hazardousmaterials.Ability to locate MSDSsheets, first aid kits andfollow proper emergencyprocedures.

Ability to follow set ofinstructions.Ability to safely followrules, policies andprocedures.


TURFEQUIPMENT

SERVICE

TECHNICIAN

SCENARIOS

ROUTINE SCENARIO


involved in this Scenario:



fe- ROUTINE SCENARIO A typical situation that might occur during atypical day.

or CRISIS SCENARIO A crisis situation that would challenge the individualto provide an appropriate and timely response.

or LONG TERM PLANNING SCENARIO A long term planning situation.


The turf equipment service technician arrives at work and reviews the height ofcut setting for the day. Ile adjusts the mowing machines accordingly and checksthe reel to bed knife contact to assure quality of cut. The day is completed bychecking maintenance logs and all machines are serviced as needed.

A. Maintain EquipmentA 1. Schedule serviceA2. Perform general and preventative maintenance serviceA3. Adjust equipmentA4. Maintain service log

B. Maintain Reel / Rotary131. Sharpen and backlap reels and bed knivesB2. Parallel rear roller and bed knife and check height83. Adjust or replace bearings or reelsB4. Sharpen and balance blade


CRISIS SCENARIO



LONG TERMPLANNING

SCENARIO



E. Restore EquipmentE2. Prepare surface for paintingE3. Paint equipmentE4. Attach decals

F. Manage ShopFl. Maintain organized work placeF2. Complete paperwork and document serviceF3. Maintain warranty informationF4. Coordinate with co-workersF5. Dispose of hazardous materials

The turf equipment service technician is notified that a greens mower has blowna hydraulic hose on a green. lie needs to remove the mower from the green in atimely fashion and clean up the oil spill which is on the green. The mower mustbe repaired as quickly as possible so that the mower can finish the job.

C. Repair SystemsCl. Evaluate performance to diagnose possible problemsC3. Tear down systemC4. Evaluate repair vs. replace optionsC5. Order partsC6. Reassemble systemC7. Perform final adjustmentsCS. Explain repairs to supervisors, dealer & customer

E. Restore EquipmentEl. Restore equipment to original operating condition

F. Manage ShopF4. Coordinate with coworkersF5. Dispose of hazardous materials

The Superintendent announces an increase in the budget to purchase newequipment. The turf equipment service technician needs to price and prioritizea list of needed equipment that would make a normal workday more productive.

C. Repair systemsC4. Evaluate repair vs. replace optionsC5. Order parts

F. Manage ShopFl. Maintain organized work placeF4. Coordinate with co-workers

-A.


TURF

EQUIPMENTSERVICE

TECHNICIAN

VALIDATION

SURVEY

RESULTS



2

Somewhat Important3

Important

4

Very Important5

Critical

A. Maintain Equipment

Al. Schedule service

A2. Perform general and preventative maintenanceservice

A3. Adjust equipment

A4. Maintain service log



2

Somewhat Important3

Important Very Important5

Critical

B. Maintain Reel/Rotary

Bl. Sharpen and backlap reels and bed knives

B2. Parallel rear roller to bed knife and check height

B3. Adjust or replace bearings or reels

B4. Sharpen and balance blade

1 42

1 I


in your position?

Not Important2

Somewhat Important

3

Important

4

Very Important

5

Critical

C. Repair Systems

C1. Evaluate performance to diagnose possibleproblems

C2. Install testing equipment

C3. Tear down system

C4. Evaluate repair vs. replace options

C5. Order parts

C6. Re-assemble system

C7. Perform final adjustments

C8. Explain repairs to supervisors, dealer, andcustomer



2

Somewhat Important

3

Important

4

Very Important

5

Critical

D. Perform Welding

D1. Weld equipment

D2. Fabricate parts



2

Somewhat Important Important

4

Very Important

5

Critical

E. Restore Equipment,..

El. Restore equipment to original operatingcondition

E2. Prepare surface for painting

E3. Paint equipment

E4. Attach decals

3

Now importantare these tasks


2

Somewhat Important

3

Important

4


F. Manage Shop

Fl. Maintain organized work place

F2. Complete paperwork and document service

F3. Maintain warranty information

F4. Coordinate with co-workers

F5. Dispose of hazardous materials

4

I

Turf Equipment Service Technician SCANS Skill Survey Results


Basic Skills


Researches to gain knowledge and interprets, summarizes andanalyzes information


Writes simple documents for appropriate audience and purposeand summarizes information

Applies Arithmetic ProcessesPerforms measurements, interprets numerical data and predictsarithmetic results

Applies Mathematics ProcessesSummarizes and translates mathematical data



Interprets, clarifies, and influences communication

Presents basic ideas and explains concepts and actively

participates in discussion

Thinking Skills


Develops and applies creative solutions to new situations

Applies Decision MakingStr

Analyzes situation and considers risks, implications, andmultiple viewpoints and generates alternative solutions

Recognizes and Solves ProblemsExamines situation, analyzes possible causes and generatessolutions


Knows How to Learn

Visually analyzes relationship between parts/whole and process/procedure

Analyzes application, manipulates learning tools andinvestigates new learning techniques

Applies Reasoning SkillsAnalyzes rules/principles and examines information forrelevance and accuracy

)



Personal Qualities



Demonstrates Belief in Self Worth Accepts responsibility for own behavior, understands impacton others


Modifies behavior to environment and shows empathy forothers; encourages cooperation




Manages Time Prepares schedule and prioritizes, monitors, and adjusts taskand manages timelines

Manages Money Reconciles receipts and payments and performs routine recordkeeping

Manages Materials/FacilitiesOrders and maintains inventory and monitors safe and efficientutilization of materials

Manages Human Resources Anayzes and distributes work assignments and monitorsperformance


Acquires/Evaluates Information Analyzes and integrates data and contrasts confliciting data

Organizes/Maintains Information Interprets information and applies processes to new information


Interprets information, prepares basic summarizes and reportsand selects methods of communication


Utilizes integrated software and retrieves stored information

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Turf Equipment Service Technician SCANS Skill Survey Results

Foundation Skillsand Personal Qualities


0 1 2 3 4 5 Critical Competencies

Participates as Team Member Demonstrates commitment, works to improve team skillsactivities and encourages team members

Teaches Others Conducts task-specific training, coaches others and providesconstructive feedback

Serves CustomersAnalyzes customer needs, obtains additional resources to meetneeds, makes exceptional effort on behalf of customer andresolves conflicts to customer's satisfaction

Exhibits Leadership Leads by example, demonstates commitment to excellence andmotivates others to extend their capabilities

Negotiates AgreementsModerates discussion, demonstrates composure, interpretsconcerns and detects underlying issues

Works with Diversity Demonstrates awareness and value of diversity


Understands SystemUnderstands the system/hierarchy, follows processes andprocedures and anaylzes system configuration


Adjusts and monitors system operation and troubleshootssystem malfunction

Improves/Designs Systems Determines system components to be improved and suggestsimprovements

Use of Technology

Selects Appropriate Technology Analyzes task/technology relationship and proposes simpletechnological solutions

Applies Technology to Task Analyzes task/technology relationship and analyzes technologyoutput


Evaluates performance of technology and analyzes failures

:"7


Appendix A / Resources

BEST COPY AVAILJABLE


APPENDIX A

RESOURCES

WorkforceResources 1

American Association of Community Colleges. The Workforce TrainingImperative: Meeting the Needs of the Nation, a Policy Paper on theRole of Community Colleges in Providing Workforce Training.Washington, DC. September, 1993.

Carnevale, A.P. America and the New Economy. The American Societyfor Training and Development and the U.S. Department of Labor, 1991.

Commission on the Skills of the American Workforce. America's Choice:High Skills or Lou' Wages. National Center on Education and theEconomy, Rochester, NY, 1990.

Drucker, Peter. The Age of Social Transformation. The Atlantic Monthly.November, 1994.

Gayton, Carver and Dale Parnell. The Boeing Company's Tech Prep Story.Community College Journal. .June/July, 1996.

Government and Public Affairs Department of Society of Human ResourceManagement/IIR News staff. Executive Briefing: Goals 2000: EducationAmerica Act Final. IIR Magazine. May, 1994.

Johnston, William B. and Arnold H. Parker. Workforce 2000: Work andWorkers for the 21s1 Century. Hudson Institute, 1987.

McCage, Ronald D. (Dir.). Workplace Skills. Decatur, GA: Vocational-Technical Education Consortium of States. 1994.

Packer, A. The SCANS challenge: Preparing Your Workforce For HighPerformance. Employment Relations Today. Winter, 1992/1993.

Toffler, Alvin and Heidi Toffler. Creating a New Civilization: ThePolitics of the Third Wave. 'Ramer Publishing, Atlanta, Georgia, 1995.

U.S. Department of Labor. Learning a Living: A Blueprint for HighPerformance. The Secretary's Commission on Achieving Necessary Skills.U.S. Department of Labor, Washington, DC. April, 1992.


Skill Standards andCompetency-Based

ResourcesBailey, Thomas. Changes in the Nature and Structure of Work:Implications for Skill Requirements and Skill Formation. New York,NY, Nov. 1989.

Bailey, Thomas, and Donna Merritt. Making Sense of Industry-Based SkillStandards. Berkeley, CA: National Center for Research in VocationalEducation, University of California, Berkeley, 1995.

Gaber, Beverly. The Plan to Certify America. Training. Februarv,1995.

Ganzglass, Evelyn and Martrin Simon. State Initiatives on Industry-BasedSkill Standards and Credentials. National Governors' Association,Washington, DC. 1993.

Ganzglass, Evelyn and Martin Simon. Skill Standards: A Tool for StateWorkforce Development System ReformFinal Report. NationalGovernors' Association, Washington, DC. 1995.

Institute for Educational Leadership. An Overview of Skill StandardsSystems in Education and Industry; Vol. I-IV. The Institute for EducationalLeadership. (No date).

Kaplan, I. and W. Seymour. Building consensus: how the electronicsindustry is developing skill standards. Vocational Education Journal.January, 1994.

Kuluk, Christine D. Adelman, Nancy E., and John S. Breckenridge. Issuesin Establishing Skill Standards in Eight States. Council of Chief StateSchool Officers. 1995.

MacAllum, Keith and Patricia M. Skills, Standards and Entry -Level Work.U.S. Department of Labor, Washington, DC. 1995.

National Alliance of Business. Skill Standards: Benchmarks ofExcellence. National Alliance of Business. Washington, DC. 1995

Pearlman, Kenneth. The Skill Standard Project and the Redesign of theNation's Occupational Classification System. U.S. Department of Labor,Washington, DC. 1993.

Stevenson, RoseAnn. Skill Standards Guidebook I. Washington StateBoard for Community and Technical Colleges; The Center for Career andWork-Related Education; The Boeing Company. October, 1996.


Tucker, M. One Step Toward Skill Standards Training. May, 1994.

Tucker, M. On Occupational Clusters- or- Early Thoughts on Organizingthe Work of the National Skill Standards Board. Unpublished paper.Prepared under subcontract to the National Alliance for Business. U.S.Department of Labor Contract. April, 1994.

U.S. Department of Education and U.S. Department of Labor.Occupational Skill Standards Projects. Contact Carolyn Lee. U.S.Department of Education and U.S. Department of Labor, Washington, DC.1994.

U.S. Department of Labor and Institute for Educational Leadership."Developing Skill Clusters." Unpublished background paper. U.S.Department of Labor and Institute for Educational Leadership,Washington, DC. 1994.

U.S. Department of Labor, Analysis: Public Dialogue on Voluntary,Industry-Based Skill Standards and Certification, U.S. Department ofLabor, Washington, DC. 1992.

U.S. Department of Labor. Learning a Living: A Blueprint for highPerformance. The Secretary's Commission on Achieving Necessary Skills.U.S. Department of Labor, Washington, DC. April, 1992.

U.S. Department of Labor. (1993). Teaching the SCANS Competencies.The Secretary's Commission on Achieving Necessary Skills. U.S.Department of Labor, Washington, DC. 1993.

U.S. Department of Labor and Training Administration. Skill Standardsand Entry-Level Work. U.S. Department of Labor, Washington, DC. 1995.

Willis, Joan L. "Skill Standards: The Potential and the Challenge."Community College Journal April/May, 1995.

Willis, Joan. L. Voluntary Skill Standards and Certification. Center forWorkforce Development. Institute for Educational Leadership. U.S.Department of Labor, Washington, DC. 1995.


Internet ResourcesAdvanced high Performance Manufacturing Skill Standards, National SkillStandards Project for Advanced Manufacturing.http:///cu:te. bmpcoe.org/nacpm/skilstdl.html

Documents About Standards

bttp://inet.edgm/G2K/doc-stan.html

Gateway: Bioscience Industry Skill Standards

http://retiwedc/org/CEIX/home/bioscibk.bInd

Goals 2000: Increasing Student Achievement through State and LocalInitiatives

bttp://inet.ed.gov/G2K/Goals/Rpt/

Making Sense of Industry-Based Skill Standards

http://vocserve.berkeleyedu/summaries/77sum.html

National Skill Standards Board

http. / /umustc. cahuwet.gov/STWG LOSS/111132bl m

NCRVE'S Skill Standards Page

http://l'ocsertv.berkeley.edu/SkillsPage.html

NIICSSP Part 1: Why Skill Standards?

http://uwwfulorg/nbcksp/nhcssOl.btm

Net The Occupational Information Networkbttp://uww. doletagmVprograms/onet/

SCANS 2000

http://uwwyjw%edu:80/ ips/scans/

Sites Offering Academic and Skill Standardshttp://inet.ed.gov/G21i/standard.html

SKANSUNK

http://uww. davd.edu/n ic/mi sc/sams/slink.htm


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