Six PredictionsFor The Future of Work

• We spend almost as much time on busy work as we spend doing real work

• Automation doesn’t mean that robots will take over, it will just lighten our load and free up time for innovation

• Smarter enterprise apps will help boost overall productivity

The End of Busy Work We spend 2 out of 5business days each week on routine work that is not

core to our jobs

• DIY, drag-and-drop and citizen developers will take center stage

• Employees will demand that technology in the office enables, not dictates, how they work

• The coder role will continue to expand beyond professional developers

Give Me the Apps I Want or Else…!

• Workers will come together to complete a specific task/micro work and then disperse

• Enterprises will need to build systems that enable rapid exchange of talent and services, instead of relying on email

• The pay-as-you-go consumption model will apply to both talent and tech

Welcome to the Task-Marketplace Inside Your Company

Departments are turning tofreelancers and contractors

to quickly scale up and down

• Chatbots will take on “digital assistant” roles to help employees increase productivity and work quality

• Bots will use algorithms to guide custom, positive changes in our behavior that affect the company’s bottom line

Reach Your Potential One Chatbot at a Time

Virtual assistants will help workers reach their

highest productivity

• The secret to doing more with less is machines, not people

• Automating unnecessary tasks could save U.S. organizations $575 billion a year

• Machine learning will boost employee and customer satisfaction, which will in turn drive new levels of productivity

Tech Productivity Not PoliticsDrives Growth

• It’s impossible for humans to manage all data and analyze all information, but machines can

• Machines will decide if circumstances require human-to-human communication

• Companies that find the right balance of digital humanism will beat the competition

When Machines Talk To Machines Good Things Happen

What will you do when technology enables you to have

more time to innovate? 40%

Learn More About The Future of Work in 2017 and Beyond:

ServiceMattersBlog