SITA Baggage...(Baggage Management) BagJourney (E2E Tracking) WorldTracer (Baggage repatriation)...

SITA Baggage

September 2018

TREND OF PASSENGERS ENPLANED AND BAGS MISHANDLED

| 2018 Baggage Results | Confidential | © SITA 20182

LONG TERM TRENDS


REASONS FOR DELAYED BAGS


RESOLUTION 753

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WHAT IS RESOLUTION 753?

In 2013 IATA members voted to track bags by

June 2018 to make a step change in reducing

Mishandling rates as it was levelling out.

MEMBERS AIRLINES SHALL BE ABLE TO:

• Demonstrate delivery, of baggage when custody

changes;

• Demonstrate acquisition, of baggage when custody

changes;

• Provide an inventory of bags, upon departure of a flight;

• Be capable of exchanging these events with other

airlines as needed.

SITA Baggage | Confidential | © SITA 2018

SORRY, 753 WHAT?

R753 encourages airlines to further

reduce mishandled baggage by

implementing tracking for every bag across

four mandatory touch points: But, in the event of a mishandled bag

being left behind, it must be tracked to the passenger’s home too!

Check-in Loading Transfer Arrival

41 2 3

7 SITA Baggage | Confidential | © SITA 2018

Capturing data

8

TO MEET R753, AIRLINES MUST BE…

Sharing data Processing data


WHY COLLECT BAGGAGE DATA?

• The ATI market is demanding the end-to-end baggage tracking:

✓ Improving passenger satisfaction via a

digital experience

✓ Reduce costs of mishandling (pro-rating)

✓ Measure baggage performance

✓ Improve baggage operations

✓ Improve root cause analysis of issues

✓ Comply with IATA’s baggage tracking

resolution (Reso 753) ...


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SITA HAS DEVELOPED 4 NEW INNOVATIVE PRODUCTS

FOR AN R753 END-TO-END SOLUTION

Network scanner &

Application using

standard mobile phone

Multi-technology reading arch RFID,

Optical, Video analytics

Bag Journey

Data platform with

open APIs accessible

over the Internet

Web front-end

Courier Mobile App to

track delivery of

mishandled bags at home


*Patent Pending

SITA BAGGAGE PORTFOLIO

BagMessage(Message Distribution)

BagJourney(E2E Tracking)

BagMessage(Message Distribution)

BagManager(Baggage Management)


WorldTracer (Baggage repatriation)


BagManager(Baggage Management)


WorldTracer (Baggage repatriation)


140+ Stations

incl: LHR, SIN, ATL

510+ Customers

(up from 485 last year)

Etihad, Aeroflot…

DME, GACA, LGW…

BagMessage

BagManager

180 stations

BagJourney

WorldTracer

Enable the ATI to reduce mishandled baggage by equipping the community

to meet Resolution 753.


SEAMLESS PASSENGER EXPERIENCE

OPERATIONAL EXCELLENCE

INDUSTRYCOLLABORATION

HOW CAN SITA MAKE AIR TRAVEL EASIER?


64% of Passengers want to receive baggage notifications

40% of Airlines plan to be 75% complianton their route network by 2018

78% of airlines have Lack of Clarity on compliant technology solutions

WHAT ARE OUR CUSTOMERS NEEDS?

Source: SITA Passenger IT trends 2017


✓ 55% Coverage


✓ Easy API deployment ✓ Real Time data14 SITA Baggage | Confidential | © SITA 2018


✓ Idea to implementation 6 months

✓ 2 hour branding turnaround

✓ Reduced call centre calls

✓ Passengers able to see lost bag status from app



✓ 7 day deployment

✓ Drastic reduction in mishandled claims

✓ Fast & efficient claims proration


BAGJOURNEY NETSCAN *

✓ Easy and cost-effective data capture app for the end-to-end tracking

✓ Native mobile app running on Android and iOS platforms, connected

to central BagJourney servers via WIFI or 3G networks

✓ Already available and integrated with airline systems, scalable for

future needs

✓ Resolution 753 compliant – supporting data capture from all

mandatory airport touch points

1

7

NETSCAN


Patent pending

18


✓ Paperless operations

✓ Ability track baggage repatriation

✓ Airline & passenger visibility

Vienna

Baggage

Couriers


THE 753

PLATFORM• SITA'S BAGJOURNEY – READY TO GO MARKET LEADING

BAGGAGE TRACKING SOLUTION

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INDUSTRYCOLLABORATION


OUR 2016 RFID BUSINESS CASE

| SITA Baggage | © SITA 201620

More efficient bag tracking leads to a reduction of mishandled bags by up to 25%,

and efficiency gains in baggage operations

Baggage is loaded/offloaded faster leading to fewer delayed flights

Reduction of deployment and operational costs linked with the addition of

new tracking points

RFID deployed in 722

airports from 2016 to 2021

(95% of total number of

passengers)

BAGTRAC

• SCANNING ARCH / Arrival Scanning

2

1

✓ High read rate, technology agnostics - (Laser/ Optical /RFID)

✓ Pre-integrated with „Airlines world“/ via central distribution

BagMessage system (no integration hassle for Airports)

✓ Easy to deploy at airports (only Internet connectivity and

power plug is technically needed)

✓ Can be deployed as integrated solution with BagManager, or

independent on 3rd party BRS vendor (via BagJourney)

✓ SITA‘s world-wide maintenance staff presence and baggage

know-how

BAGTRAC

| BagJourney & WorldTracer | Confidential | © SITA 2018

THANK YOU

https://www.sita.aero/events/events-listing/2018-

baggage-user-conference-madrid/

SITA Baggage...(Baggage Management) BagJourney (E2E Tracking) WorldTracer (Baggage repatriation)...

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