SIRIUS COMPUTER SOLUTIONS Services... · 4/27/2017 1 SIRIUS COMPUTER SOLUTIONS Managed Services...
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www.siriuscom.com 4/27/2017 1 SIRIUS COMPUTER SOLUTIONS Managed Services Overview
Transcript of SIRIUS COMPUTER SOLUTIONS Services... · 4/27/2017 1 SIRIUS COMPUTER SOLUTIONS Managed Services...
www.siriuscom.com 4/27/2017 1
SIRIUS COMPUTER SOLUTIONSManaged Services Overview
www.siriuscom.com 4/27/2017 2
Business Overview
KEY METRICS SOLUTION OFFERINGS
• Application Management
• Systems Management
• Operations Management
• Services Management
• Cloud Services
TECHNOLOGIES
Provider of trustworthy IT outsourcing solutions to enterprise clients across all industries.
MANAGED SERVICES COMPETITIVE ADVANTAGES
DESIGNATIONS
• 90% customer satisfaction
• > 50% of 2016 growth came
from existing customers
• 250 dedicated resources
• 12-year history of success
• ISO 27001 certified
• SSAE-16 audited
• Cisco Master Cloud Builder
• Ranked #3 MSPmentor 501
• MSP Elite 501
• Applications
• Servers
• Network
• Storage
• Services model of architecture, design, implementation and management enables improved service and reduced risk and cost
• Cross-platform, modular service offerings with flexible delivery offerings and contract terms
• Extensive U.S.-based and global subject matter experts to offer hybrid global service delivery or 100% onshore option
• ITIL-based service delivery model to enable clients to rapidly improve operational maturity and consistent results
• Robust client care methodology to ensure high client satisfaction
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Sirius Services Business Model
MANAGE• 24 by 7 global service delivery
• Monitoring, operational, systems and
application management
• Provide clients with high quality consistent
customer focused service
• Allow client to focus on strategic opportunities
ARCHITECT• Establish design to support unique client
requirements
• Regulatory requirements / compliance
• Legal requirements
• Retention, recovery
IMPLEMENT• Leverage deep experience: 600 field
engineers, 4,000+ certifications
• Specialized, product-centric skills
• Shorten project timeline: client realizes
rapid ROI
DESIGN• Assess current state and develop future
options
• Develop system-level architecture
• Apply best practices guidance
Systems Integration
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Sirius Managed Services
APPLICATIONS
Break/Fix Application Maintenance
Application Enhancements
Software Code Deployments
Ad-Hoc Business Data Requests
SYSTEMS
Operating Systems Technical Support
Performance Tuning
Capacity Planning
Database Administration
High-Availability Management
Storage Management
Patch Management
OPERATIONS
Application Monitoring
System Monitoring
Network Monitoring
Automation Management
Production Control
Scheduling Management
GOVERNANCE
Account Management
Incident Management
Problem Management
Change Management
SLA Management
Service Desk
AWS, Azure, Bluemix
Converged
Hyperconverged
IBM Power Systems
x86 Servers
z Systems
Operating Systems
EMC
HPE
IBM
NetApp
Commvault
EMC Data Protection
IBM Spectrum Protect
Symantec
Veeam
Zerto
Cisco
F5
Juniper
Palo Alto
VoIP
QRadar
AIX
Citrix
IBM i
Linux
Solaris
VMware
Windows
z/Operating
Systems
z/VSE
SUPPORTED APPLICATIONS & INFRASTRUCTURES
Platforms Storage Backup Networking
Security
Analytics / Big Data
Commerce
Portal / Social / Mobile
Content Management
QA / Testing
Applications
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Our Credentials
USA• Omaha, NE
• Raleigh, NC
INDIA• Chennai, Tamil Nadu
• Global delivery with 100% US delivery options
• Tested continuity & DR plans
• Audited & certified
• Ranked #3 MSP worldwide in MSPmentor 501 List for 2016
WORLD-CLASS STANDARDS & ACCOLADES FOR LEADERSHIP
GLOBAL SUPPORT
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Operational Maturity
No organizational focus on
IT infrastructure & operations
PEOPLE
Defined, technology-centric organization
for IT infrastructure and operations
Process-centric organization, begin to
define governance structure
No organizational focus on
IT infrastructure & operations
PROCESS
Ad hoc but aware that processes are
necessary
Repeatable and automated; focus on IT
service delivery-related IT processes
No formal strategy or execution on
technology investments
TECHNOLOGY
Basic management tools; no formal
infrastructure hardware or software
standards
Formal infrastructure standards &
policies; process management tools
Client- and business-focused;
IT service and delivery-centric
organization; formal governance
Integrated, automated;
focus on all service management
Formal IT management process/tools
architecture; shared services;
aggregated capacity management
IT support & project-related
management tools; standards defined;
begin infrastructure
standardization/rationalization
Defined Processes for IT Service
Support & Project Management
Technology-centric organization;
investment in IT Service Desk function
& staff
1
2
4
5
3
Level
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CLIENT PORTAL & REPORTING
OPERATIONAL REPORTING
Client portal, dashboard and reporting
Open and closed incident tickets
Status of service requests
Changes made to your processing environment
Technology planning
SLA/SLG metrics
Capacity planning
Business review and planning
BUSINESS PERFORMANCE REPORTING
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Public Cloud Portfolio
Web, Commerce | Analytics | Middleware | Database | Messaging | Directory Services
Windows | Linux | Unix
Vulnerability Mgmt | IDS, A/V | WAF | Log Analysis, SIEM, SOC
Compute | Storage | Network | Proactive Monitoring | Management Tools | Security | Identity | Application Services
Code Deployments | Build/Release Mgmt | CI/CD | Automated Test
Execution & Deployments
Account Management | ITIL based ITSM | Reporting | Transparency | Accountability | Compliance and Audit
GOVERNANCE
Cloud Management
DEVOPS MANAGED SECURITY
OS MANAGEMENT
PLATFORM MANAGEMENT
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ROBUST PUBLIC CLOUD PORTFOLIO
AWS, Azure & Bluemix
Architecture, design, implementation and manage service capabilities
Modular and flexible offerings to meet business needs
Transition and migration services
Cloud speed ITIL based service offering
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Monitoring customization, creating & management of
alarms
Measure usage & health of compute environment
Capacity visibility & monitoring
Operating System management
Auto scaling
Optimization through cache management
Load balance configuration & management
Security groups
Subnets & network ACLs
VPN creating & management
Public Cloud Managed Services
Manage identity access management services &
policies
Multi-factor authentication support
Active Directory management
Certificate management
Monitoring & Management
IDENTIFY & SECURITY
Monitoring & Management
COMPUTE
Database support
Email administration
Messaging, bus, queue management
Platform management
Monitoring & Management
SERVICE MANAGEMENT
Configuration & management of storage &
policies
Volume & snapshot
Monitoring & Management
STORAGE
Monitoring & Management
NETWORK
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PUBLIC CLOUD MANAGED SERVICES
ADVANCED AWS COMPONENTS ADVANCED AZURE COMPONENTS
Monitoring & Management
StorSimple
Machine Learning
Recovery Services
Media Services
Mobile Services
Add-0ns from Azure
Express Route
DirectConnect
Clacier
StorageGateway
DynamoDB
RedShift
DataPipeline
Elastic MapReduce
Cognito
CloudSearch
AppStream
WorkSpaces
Zacalo
Monitoring & Management
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Client Benefits
Sirius Managed Services allows you to focus on your business,
not technology.
Reduced Costs Enhanced Service Reduced Risk Proactive
AdministrationFreedom To Focus
Leveraged business
model
Subject matter
experts
Eliminating time-
consuming routine
maintenance
Depth & breadth of
experience
Established SLAs
www.siriuscom.com
THANK YOU
