SimranTest Lead/ E2E Senior Test Analyst - ISTQB®, ITIL® Intermediate CertifiedBachelor of TechnologyM: +61 449831860 | E: Simran4464@gmail.com

Profile Ambitious, Focused and highly reliable Senior Test Analyst/ End-to-End (E2E) , with 6+ years of

experience. Australian Permanent Resident , with more than 5 years of experience in Australia.

Test Experience in leading Service Providers, Healthcare, Telecom & Manufacturing industries namely Fujitsu Australia Ltd. , ResMed Australia , Vodafone Hutchison Australia , DOW USA & DELL.

ISTQB® certified with hands on experience in test planning & execution, resources, vendor and stakeholder’s management. Proficient in manual, automated and performance testing across multiple domains, web and client server applications, network & hand held devices, medical & healthcare equipment.

ITIL® Intermediate certified with experience in service management, operational-readiness, coordinating operating strategies, commissioning and start-up activities, regression testing.

Proficient in using Test Management Tools like Service Now, HP Quality Centre, JIRA, BMC Remedy for Test Planning and execution, Requirements Management and Defect Reporting and Tracking.

Education & Certifications ISTQB® ITIL® Intermediate Bachelor of Technology (4 Year, Full Time)

Technical Skills OfferedExpertise Details ExperienceTools HP Quality Center (QC), JIRA, BMC Remedy, SVN

(Version Control), iTester, Nunit, MS Visual Studio, Service Now

6 Years

Specialties Test Management, Agile, Web & Mobile Application Testing, Manual testing, Defect Management, System Integration Testing, Regression Testing, Functional & Non-Functional Testing, User Acceptance Testing (UAT), Sanity & Performance Testing, ITSM, DVT (Data Validation Testing), BVT (Business Validation Testing)

6 Years

Database Oracle 10g/11g/12c, Microsoft SQL Server, PL SQL 4 Years

Professional ExperienceDuration Client RoleJan’17 – Till Date Fujitsu Australia Ltd. Test Lead/Senior Test A.Feb’16 – Jan’ 17 ResMed Ltd Australia Senior Test AnalystFeb’15 – Feb’16 Vodafone Hutchison Australia (VHA) Senior Test AnalystJuly’13 – Jan’15 DOW Chemical USA Test AnalystJan’11 – July’13 Vodafone Hutchison Australia (VHA) Test AnalystAug’10 – Dec’10 DELL International Services USA Technical Associate

Client: Fujitsu Australia Ltd. (Jan’17 – Till Date)Domain: Service Management / Service Now | Role : Test Lead / E2E Senior Test AnalystProject: Servicenow Implementation replacing ClarifyResponsibilities : Performed the end to end testing of SERVICENOW implementation across multiple Vendors managed by

Fujitsu which included customers l ike Qantas, Coles, Woolworths, Wesfarmers, Myers, Big W, etc.

Define, Establish & Maintain processes and artefacts necessary to support implementations from a Quality Assurance perspective. Supporting the Test Director in managing the Testing Schedule to drive and track all Testing activities SERVICENOW Implementation , Partner Portals, 3 r d Party Service Management Consoles in a multiple Client/Agencies/Divisions/Business Units.

Support the development and maintenance of an end-to-end testing schedule, creation of use case scenarios to verify correct behavior of software features as defined in the requirements. Facilitate the creation of test data required for execution of defined test scenarios.

Performing UAT, System, Functional, Integration, Data & Business Validation Testing for Partner Portals, Service Desk, Warehouse, Tans logistics, E2E Work Order and SLA Management.

Identify and record issues and defects. Track, progress and retest defects through to closure.

Working in collaboration with the Vendor team, key business stakeholders, application owners and end users. Provide daily progress reports to Project PM and Stakeholders.

Running of the quality of reporting deliverables, and the internal quality control processes associated with managing testing and remediation.

Achievements: Successfully understood the service management landscape for Service Desk, Warehouse, Vendors and Trans

logistics and what the changes are being made will mean to the end users.

Successfully delivering presentations on testing activity to key stakeholders, both technical and non-technical as needed and supporting the delivery of key program documentation and tools 7 maintaining the SharePoint Data.

Client: ResMed Ltd Australia (Feb’16 – Jan’17)Domain: Medical & Healthcare | Role: Senior Test AnalystResponsibilities : Performed the end to end testing of ResMed products which included Sleeping & Respiratory product l ine

devices and their Native mobile applications (iOS & Android) & Web Based applications.

Conducted functional, non-functional testing and regression testing within an agile development environment. Conducted defect tracking management and resolution.

Maintained test suites, executed regression tests and document regression test results. Identified, documented and triage bugs from testing for corresponding engineering teams.

Developed a thorough understanding of the operations and functions of the ResMed medical equipment & related applications. Collaborated with the ResMed US Development team along with Project Managers, Systems Architects, Systems Analyst and Engineers to gather requirements for testing and develop estimates for testing execution.

Worked with the Key contacts of the integrating applications in setting up test data, to smoothly perform the End-to-End testing.

Achievements: Successfully created & executed Test Cases and document Test results. Played a key role in supporting

business continuity through effective test planning, execution and management.

Mentored new team members in both Technical work and also in Healthcare Domain adding value to the team effectiveness.

Client: Vodafone Hutchison Australia (VHA) (Feb’15 – Feb’16)Domain: Telecommunications | Billing & CRM | Role: Senior Test AnalystProject 1: SMART ITSMResponsibilities : Lead the test team for quality assurance of ITSM implementation across all team in VHA. Assisted the Test

Manager in managing the Testing Schedule to drive and track all Testing activities.

Performed quality assurance and transparency of test activities for service desk, change & problem management deployments.

Performed System Integration, UAT-User Acceptance, Browser compatibility, Unit - Decision Coverage, GUI (Graphical User Interface), Scalability / Performance & Stability Testing.

Estimated testing duration and timelines in collaboration with project team members, key stakeholders, business units and 3rd parties. Ensured appropriate traceability and tracking of test execution against requirements.

Verified the successful resolution of all bugs reported fixed. Iterate with engineers as needed. Performed regression testing for each software release and sign off on successful test plan execution

Managed the work allocations for the testing team, planning of Testing activities, Test results presentation to the stake holders.

Achievements: Successfully delivered the on time test results in accordance to the set timelines of product releases. Has

been appreciated by the Stake holders and Business team for releasing the software with Zero Defect policy.

Reviewed all DPDRs, Functional Specifications and Technical Specifications and identified inconsistencies and suggested improvements and reported these to the network team.

Reviewed multiple SOP documents for accuracy and appropriateness. This entailed working closely with various areas of the VHA business, including third party suppliers.

Project 2: Infrastructure Testing – Enterprise Infrastructure TransformationResponsibilities :Vodafone Australia has 7 datacenters across the country and this project was about transformation of all old data centers into two state of the art datacenters.The transformation included but not limited to: IP Network Transformation Hardware Upgradation Effective Virtualization Business Application Transformation and Upgradation Worked with Business Integration & Transition team to develop and implement testing processes for effective

transitioning into operations. Defined the processes and artefacts necessary to facilitate large scale testing prior to migrations. Created test plan and tested the newly evolved system. Validation and qualification of incoming bugs from external sources. Verified that bugs are unique and valid

before adding to the bug tracker and/or product backlog. Documented and associated supplemental data (logs, reports, reproduction steps) to bug tracker entries to aid developers.

Identified software defects in each software drop through a combination of manual black box tests, execution of scripted tests, and a thorough review of relevant content and display attributes.

Worked in collaboration with the Vendor team, key business stakeholders, application owners and end users. Provided daily progress reports to Service Managers, Project Manager and Stakeholders

Achievements : Successfully tested the newly evolved system. This included future-proofing and streamlining the existing

process to successfully reduce effort and response time.

Developed the majority of test cases, including developing numerous generic reusable test templates for use by other testers. Executed the majority of test scripts and logged over 400 defects, including over 50 enhancement suggestions.

Client: DOW Chemicals (July’13 – Jan’15)Domain: Manufacturing | Role : Senior Test Analyst Project: MAPS (Marine Activity & Planning System), IUCLID (International Uniform Chemical Information Database) and AES32 (Procurement transaction tool supporting Unit Rate Methodology) Responsibilities : End to End testing of Scanning & Tracking devices & their integration with back end – Hardware to software

linkages and data integrity & accuracy. Real time data availability & redundancy assessment. Systems integration testing – across other domains. Regression testing after the new developments or

enhancements. Performed User Acceptance Testing (UAT) which is formed of real live scenario and take evidence for crucial

steps. Regular execution of manual Sanity testing to high light issues which would not be picked up via the automation team.

Responsible for the overall defect management activities, including raising quality defects (steps and evidence), retesting of other teams defects as and when they fixed and communicating to the developers if the defect did not pass testing approval. Had the responsibility to deal with defect triage, duplicate check, and priority assignment and assigning the defect to correct parties.

Achievements : Learnt to use HP Quality Centre to construct test scripts and generic test templates that were used by other

testers. Executed test scripts against my assigned areas on Windows servers, raising defects as required, including

enhancement suggestions. Trained new team members in the use of HP Quality Centre, including writing and executing test scripts and

raising defects.

Client: Vodafone Hutchison Australia (VHA) (Feb’15 – Feb’16)Domain: Telecommunications | Billing & CRMRole : Test AnalystProject 1: WBI to Oracle Fusion ReplacementWBI (IBM) Middleware was replaced by more agile and newer technology Fusion (Oracle). VHA had 4 middleware platforms Oracle Fusion 10g, WBI, SSG & TIBCO. Replace all the middleware platforms with Oracle Fusion to improve cost margins, effectiveness and turnaround time of the Operations.Responsibilities : The new Oracle Fusion production environment constituted of 1 Admin Server, 6 SOA Servers, 12 OSB

Servers, 4 Adapter servers (for BRM, ASAP & Tallyman App integration) & 4 Poller Domain Admin Servers to provide the enhanced functionality over the legacy systems.

Defect raising, tracking and reporting using defect management tool HP Quality Center.Achievements : Awarded as Above and Beyond contributor by the Management team for going beyond the call of work hours

to complete the testing of critical module on time.

Project 2: Digital & Retail - MyVodafone (Billing & CRM) Application | Credit Card Registration & Payment SystemResponsibilities : Functional & System testing of the Credit Card Payments & Billing system which included BRM – Bill ing &

Revenue Management System, Siebel CRM & Experian Tallyman testing (Debt Management System) – Credit Card Payment System.

Validation and qualification of incoming bugs from external sources. Verify bugs are unique and valid before adding to the bug tracker and/or product backlog. Document and associate supplemental data (logs, reports, reproduction steps) to bug tracker entries to aid developers.

Verify the successful resolution of all bugs reported fixed. Iterate with engineers as needed. Performed regression testing for each software release and sign off on successful test plan execution

Identified software defects in each software drop through a combination of manual black box tests, execution of scripted tests, and a thorough review of relevant content and display attributes.

Achievements :

Successfully tested the newly evolved system for Credit Card Payments, registration of Credit Card in MyVodafone bil ling application and associated functionality and processes. This included future-proofing and streamlining the existing process to successfully reduce effort and response time.

Developed the majority of test scripts for iTester, including developing numerous generic reusable test templates for use by other testers. Executed the majority of test scripts and logged over 400 defects, including over 100 enhancement suggestions.

Client: Dell (Aug’10 – Dec’10)Domain: Retail | B2B (Business to Business) & B2C (Business to Customer)Role : Technical Support AssociateResponsibilities : Diagnosing support requests, seeking appropriate guidance for more complex matters. Maintaining computer systems, conducting setup of computers, printers, multifunction devices, audio-visual

equipment and other information system. Support and debugging of beta Products & Application. File, manage & report bugs. Investigate and provide solutions to issues raised by different departments (Service Desk, Contact Center,

Traders, Security, Affiliates, and Mobile).

References****Can be provided upon request****