Innovative solutions for wellness & chronic CareSept 7-9, 2011 – San Francisco

Campinas e RegionJundiaíLimeiraValinhosAmericanaOutras sob consulta

Capital e Great São Paulo ABCDMRCapitalCotiaGuarulhosItapecerica da SerraMogi das CruzesOsascoTaboão da SerraSSouth Coast Santista

CubatãoGuarujáItanhaémMongaguáPeruíbePraia GrandeSantosSão Vicente

Vale do ParaíbaCaçapavaCruzeiroGuaratinguetáJacareíLorenaPindamonhangabaSão José dos CamposTaubaté

Branches in Rio de Janeiro, Santos and Campinas

Rio de janeiroRegião Metropolitana do RioBelford RoxoDuque de CaxiasGuapimirimItaboraíJaperiMagéMaricáMesquitaNilópolisNiteróiNova IguaçuQueimadosRio BonitoSão GonçaloSão Joaquim de MeritTaguáIlha do governador

In these 12 years the HSC has in built in its history a great success case. Now

headquartered in São Paulo – The Largest city in the country and with over 800 direct

and indirect employees, attends about 600 patients per day.

Well known by the quality of its services provided, HSC is the pioneer in home care

with certified level of excellence by the ONA – (National Accreditation Organization)-

Level 3 and partnership with ANS( National Health Agency) in construction of best

practices and clinical guidelines.

Health Promotion

Responsability with yourhealth

Respect for the elderly

Preserve the Life Value

BUILT ON THE PILLARS OFEVIDENCE-BASED MEDICINE, HSCOFFERS WELLNESS PROGRAMSAND DISEASE MANAGEMENTPROGRAMS FOR CHRONIC ILLPEOPLE!

TO ENSURE THE BEST RESULTS, HSC OFFERS THE FIRST HOME CARE, WELNESS AND DM PROGRAMS-ACCREDITTED IN LEVEL 3- EXCELLENCE BY THE NATIONAL ACCREDITATION ORGANIZATION! THE FIRST IN BRAZIL TO ACCOMPLISH SUCH RESULT!

HC

CM

PROA (Hospital discharged

Orientation Program)

PPS ( Programa de

Promoção de Saúde)

RPP

DM

Specials Programs

Health

Promotion

Program

DiseaseManagement

Hospital

Readmission

Prevention

Program

Case

Management

Home Care

VIVA!(Integrated Care for

Elderly Program)

$$$$$$

$$

Expertise Investment

PHISICIANS

MULTIDISCI-PLINARY

TEAM

NURSES

URGENCY TRIALS

CUSTOMER CARE

SERVICE

SECHEDULING

CENTRAL

QUALITY OFFICCE

CoachingCenter

IT TEAM

• PHOCUS ON CAREGIVERS

• Bigger Proximity with family’ patient

CareMeetings

• Phocus on Attendance

• Capacitation e enhancement on thisrole for patients’s evolution

CaregiversTraining

• Phocus on Family

• Work done aligned with the customer

PaliativeCare

FINANCIAL

ROI

Pré X Post Costs

QUALITY

Accreditation

HUMAN SIDE

QUALY

Satisfaction

CLÍNICS

%Behavior Changes

%Sedentary Life style

%Tabagism

%Obesity

%DM

UTILIZATION

Consults

Medicine

INTANGIBLES

Sales

Perception

NON DIRECTS

Absenteeism

Productivity

Better Health management of population impliesbetter health outcomes!

Better health outcomes imply loyalty customers and betterfinancial results!

Assessment and ongoing monitoring of risk groupsgenerate a more appropriate use of health services!

Understanding the demands of an aging population in thecountry, we developed a specific approach for the elderly– VIVA! –

RN 264 AND 265, CREATE A NEW PERSPECTIVE,AUTHORIZING A DISCOUNT POLICY FORPREVENTION STRUCTURED PROGRAMS , INORDER TO PROVIDE AN INCENTIVE FOR THEBENEFICIARIES TO BE ENGAGED

IN n2 DIOPE/DIPRO: when a inssurance company“spent”some money with promotion and prevention, in its balance sheet this spending becomes intangible assets.

It is not enough put out the fire...

(Firefighters battled the blaze that devastated Australia)

“"Who does not understand a look, will not understand a long explanation ..."

Better strategies for a Better Health