Simplifying Application Management

Simplifying Application ManagementCIO Strategies SummIT, Mumbai

23Jun 2011

Rajesh Raghavan

SERENA SOFTWARE INC.

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What’s your “Null Release” cycle time?

What is the “Null Release” ?“If we changed one line of code in our application (or system), how long would it take us to deploy it into production using our regular release process?”


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How Long Does It Take To Release?

Source: Forrester – February 2011 “Five Ways To Streamline Release Management”


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Simplifying Application Management

Adopt Agile & Lean ITSM

Automate Release Management


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Release Management

INFRASTRUCTURE

Negative impact on business…

60%

60% of all application failures are release and configuration related.(IDC Survey 2009)

Over 75% of operation teams’ time is spent on managing applications.(Forrester, 2009)

SERENA SOFTWARE INC.6

Key DevOps Challenges

SERENA SOFTWARE INC.7

Development

QA

Operations

Presentation

Middleware

Database

Physical Servers

Virtual Servers

Cloud Servers

DEVOPS TEAMS SERVICE TASKS APPLICATION TIERS INFRASTRUCTURE

× Handover Errors/Bottlenecks

Across Teams

× Growing Volume & Frequency of

Changes

× Application Complexity & Dependencies

× Distributed,Heterogeneous Data

Centers

Updates Bi Weekly

Deployment Weekly

Auditing Weekly

Major Release Monthly

Recovery Emergency


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The Future – Release Automation

Manageability, Visibility, Control

Deploy

Maintain

Remediate

Recover

3rd Party Integration

Stan

dard

izatio

n In

terfa

ce IN

Auto

mat

ion

Engi

ne O

UTDevelopment

QA

Operations

Physical Servers

Virtual Servers

Cloud Servers

Release Planning & Tracking

Standardize & Streamline

Process

Smoothen Handoff & Identify

Bottlenecks

De-risk Deployment &

Increase Throughput

Leverage Existing

Investments


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ConfidentRelease

Management

So … Where should you start?

Release Autom

ation

Release Vault

Start with Release Control to address:• Audits• Emergency releases• Undocumented processes• Poor visibility and communication

Start with Release Automation to address:• Error-prone deployment• High Volume and high Frequency due to Change•Multiple release destinations

Start with Release Vault to address:•Multiple sources of released code• Unsecured production code• Incomplete code audit trail

Release Control


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Forrester Recommendations

• Start your work at the beginning of the pipeline• Find like-minded operations professionals and get them

onboard• Admit to your own technical debt• “Go cloud” – even if it is a private one• Find your “null release” and track it• Automate, automate, automate

• Don’t overcomplicate your ALM efforts…


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Agile & Lean ITSM


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Agile & Lean ITSM drives IT-Enabled Business Growth

Alignment(Agile)

Efficiency(Lean)

Low

High

High

IT Enabled Growth

Maintenance Zone

Alignment Trap

11% 7%

74%

Well Oiled IT

8%

Sloan’s IT Alignment & Efficiency Survey

504 RespondentsEvaluated on IT alignment and efficiencySource: MIT Sloan Management Review


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Time to Value Curve – Traditional ITSM

Productivity

Time

Current Productivity Level

Go LivePurchaseApproval

Goal Productivity Level

Time to Goal

• Issues & Risks• Business is a moving target• Users not clear on what they are getting• Heavy resource burden• Significant learning curve• Large up front investment with long wait time for payback

Development Runway: 5 – 6 Months


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Shorten the Runaway

XTraditional

Adaptable


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Time to Value Curve – Adaptable ITSM

Productivity

Time

Current Productivity Level

ModelPurchaseApproval

Goal Productivity Level

Time to Goal

Deploy

Accelerated Time to Goal

Go Live

“Two Wave” Affect

6 – 8 Weeks

Implement OOTB

Incremental Improvements


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Thank You!

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SBM for ITSM300+ ITSM customersITSM process content

ITSM Experience

15,000 customersALM market leaderIT process expert

Global Scale

Process-based ITSMRequest-to-fulfillmentITIL V3 compliant

ITSM Solution

Leading process platform2,000 SBM customers10,000 process apps

Process Leader

Serena: Leader in IT Process Solutions

Simplifying Application Management

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