Change is simple ..Not!!!

By Dunn Mukosa

By Dunn Mukosa

Mindset ,Behavior and Capability(MBC) is needed at the beginning of every transformation project

The way physical assets and resources are configured and optimized to create value and minimize losses

The way people think, feel, and conduct themselves in the workplace, both individually and collectively

Behavioral model

The formal structures, processes, and systems through which the operating system is managed to deliver the business objectives

Manage-ment model

Operating model

"Good theory, lack of execution"

OM-MM

-

"Good theory, lack of execution"

Typical MBC issues in OrganizationC

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Perception

Silo mentality

Lack of accountability

Don’t care attitude

No recognition

Visible leadership

Poor morale

Lack of training

So what are the challenges around MBC?

To simplify the approach, we use the influence model.

Capability Building Governance

Role-modelling Change story

'I will change my mind-set and behaviour if . . . '

The four buckets could be used in the short term to address the behavior and capability, through an action drum beat

Communication

Role modeling

Capability Building

Governance

• Change story

• Initiative workshop

• News letter

• Role modeling schedule

• Meetings agenda

• Initiative themes

• Coaching

• Rewards and recognition

• Refresher Training

• Tool training

• Best practice

• Develop incentive scheme

• Benchmarking

• Tracking and Monitoring

• Initiative Compacting

Consultant Team Sponsor Leadership

Driver

DescriptionInitiative

Quarterly

Monthly

Bi-monthly

Weekly

Monthly

Monthly

Monthly

Bi-monthly

Yearly

Yearly

Monthly

Once-off

Yearly

Yearly

Bi-yearly

Facilitator N/A

Frequency

Work Stoppages

Go and Sit

Walk the talk

Initiative Day

Round table

Intention

The role modelling schedule would involve the sponsor and leadership team.

7

Role modelling by sponsor to show his /her commitment by interrupting work to deliver a message - Every quarter

Role modeling by sponsor to visually raise awareness, prompting people to wonder and ask around why he is sitting with them - Every week

Role modeling by sponsor to test the pulse on the ground and share his informal views - Every week

Role modeling by sponsor to visually raise awareness, prompting people to participates in the initiative - Monthly

Role modeling by sponsor to his direct report on importance of initiative. Risk and challenges around to be discussed - Monthly

8

Change agents do not

believe in routines ?