SIM Replacement Form - Vodafone Mumbai - Prepaid ... · SIM replacement cost (Rs.99) ... Customer...
Transcript of SIM Replacement Form - Vodafone Mumbai - Prepaid ... · SIM replacement cost (Rs.99) ... Customer...
To be filled by customer:
Customer name ______________________________________________________________________
Vodafone Number ___________________________________________________________________
OLD SIM CARD Number ________________________________________________________________
Relationship Number __________________________________________________________________
Alternate Contact Number ______________________________________________________________
Postpaid Prepaid
Reason for replacement of services:
Damaged Faulty Upgrade Lost
When was SIM lost? _________________________________________________________________________________________
Documents given:
Self attested Photo Id Proof
Self attested Address Proof
I have NOT given the old SIM card
I have given the old SIM card.
I have received new SIM card number_________________________________________________________________________
Customer’s Signature________________________________________________________________________________________
Name____________________________________________________________________________________________________
Date_____________________________________________________________________________________________________
NEW SIM CARD Number _____________________________________________________________________________________
SIM replacement cost (Rs.99)
Charge to Bill Cash/Credit Card Complimentary reason:______________________________
Verified by:
Commercial Officer’s signature________________________________________________________________
Commercial Officer’s name____________________________________________________________________________________
Store Executive’s signature ____________________________________________________________________________________
Store Executive’s name_______________________________________________________________________________________
SR number (Reactivation, if any)________________ SR number (Replacement)_______________
SIM Replacement Form
Subscriber Photograph
Paste OldSIM Card
Stamp byCommercial
Officer / VMS
Vodafone India Limited
CHECKLIST FOR USE AT VODAFONE STORE / MOBILE STORE / METRO STORE / MINISTORE
Checks by Exec. Comml. Officer
Nature of Original Id proof shown: ___________________________________________
Passport Pan card Driving License Voter Id card
Original Address proof shown: ______________________________________________
Photograph pasted (Optional)
Self attested Photocopy taken having Original signature (ORIGINAL Proof SEEN & VERIFIED)
OLD SIM card status
Activated Suspended Suspension Date: ________________
Over dues cleared
In case Suspended or Outgoing/Incoming barred (CRM overdue)
outstanding to be cleared
Authorisation Letter with Subscriber & Visitor Signature taken
Ownership Transferred in last 6 months: Yes or No
Billing address Transferred in last 6 months: Yes or No
In-roamer: Yes or No
Premium number: Yes or No
Verified by:
Commercial Officer/TL/TC/Floor Supervisor’s signature______________________________________________________________
Date_____________________________________________________________________________________________________
Commercial /TL/TC/Floor Supervisor’s name______________________________________________________________________
Checks:
Customer handed over old SIM card no.
Broken in two pieces and pasted it.
Customer DID NOT hand over the old SIM card.
New SIM card number received
TAT given hours
Time of issuing NEW SIM CARD hours
Verified by:
Store Executive’s signature ___________________________________________________________________________________
Date ____________________________________________________________________________________________________
Store Executive’s name ______________________________________________________________________________________