Silent art of listening
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Transcript of Silent art of listening
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Silent Art of Listening
Basant Kumar
Megha JainRavi Kant
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Listening facts
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When do people not listen
Boring uninteresting topics
Orator
Is not able to connect
Is less interested in audience
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External distractions
Positioned far-away
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Potential problems in listening
Listener cannotcontrol the
speed ofdelivery
Cannot alwayshave words
repeated
Listener may failto recognize thesignals given byspeaker which
tells he ismoving fromone point to
another
Listeners maylack contextual
knowledge
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When do people not listen
(Internal factors)
Doesnt want to listen to the topic of orator
Ideological issues
Tired of listening
Lectures- no interest in some subjects
Listener has Personal bias
Lack of training in effective listening
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writing
9%reading
16%
speaking
30%
listening
45%
CommunicationPercentage Time used
0
2
4
6
8
10
12
14
Formal years of training
Sales
Source: http://d1025403.site.myhosting.com/files.listen.org/Facts.htm
http://d1025403.site.myhosting.com/files.listen.org/Facts.htmhttp://d1025403.site.myhosting.com/files.listen.org/Facts.htm -
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What do people do when
not listening
Hear, but dont listen
Fake listening(pseudo
listening)
Listen only for facts
Criticize speaker
Dont take notes/writeevery word spoken
Create distractions
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Sand-castles
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Selective listening
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Wrong listening->Wrong interpretations->HAVOC
Giving random replies
Formulating a reply while the other person is still talking
Wrong evaluation without fully understanding
Making wrong assumptions and conclusions
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History speaks.
Are you listeningcarefully
Monkey
VS
Maaki
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How effective listening can help you
Acknowledging the orator
Listening to music, spiritual lessons, etc reduces stress
Creates acceptance. One is not being judged
Learning(sessions, lectures, seminars, conversations)
Conflict Resolution/ Negotiation
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Things to do.Maintain eye contact
Make proper posture
Show that you are listening
-Lean forward
-Tilt your head
-Occasionally nod at the orator
Do not have any personal bias
Note down important points
Avoid unnecessary movements
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How to Listen Effectively
Requires- willingness to listen, interest, focus on orator1
Do not talk. It distracts both orator, listener2
Remove external distractions if any3
Show the orator that you are interested in listening by
nodding, replying, interrogating4
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How to Listen effectively
Hear Interpret Rephrase
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Arguments Ask QuestionsDigest-
Agree/Disagree
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3 way listening
Receiver confirms
the message after
listening
Message is
repeated
Used in high risk
industries, examplepower plants
Used in places of
large noise
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Listening Postures
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Other examples for reference
http://www.youtube.com/watch?v=9b8IpXdWcQM&feature=r
elated
http://www.youtube.com/watch?v=mflv5B-LbtQ
http://www.youtube.com/watch?NR=1&feature=endscreen&
v=L7u5tSnAURw
http://www.youtube.com/watch?v=9b8IpXdWcQM&feature=relatedhttp://www.youtube.com/watch?v=9b8IpXdWcQM&feature=relatedhttp://www.youtube.com/watch?v=mflv5B-LbtQhttp://www.youtube.com/watch?NR=1&feature=endscreen&v=L7u5tSnAURwhttp://www.youtube.com/watch?NR=1&feature=endscreen&v=L7u5tSnAURwhttp://www.youtube.com/watch?NR=1&feature=endscreen&v=L7u5tSnAURwhttp://www.youtube.com/watch?NR=1&feature=endscreen&v=L7u5tSnAURwhttp://www.youtube.com/watch?v=mflv5B-LbtQhttp://www.youtube.com/watch?v=mflv5B-LbtQhttp://www.youtube.com/watch?v=mflv5B-LbtQhttp://www.youtube.com/watch?v=9b8IpXdWcQM&feature=relatedhttp://www.youtube.com/watch?v=9b8IpXdWcQM&feature=related -
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