Signature Cloud Support Benefit Overview

Microsoft Partner Network

August 2014

$108B

Signature Cloud Support is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for Microsoft cloud products.

The Signature Cloud Support benefit provides partners with access to technical support engineers who work extensively with partners, have extensive product-specific knowledge, and are accountable for driving cases to resolution from start to finish.

What is Signature Cloud Support

Experienced

Partner-centric

Solutions-oriented

Engineers are trained to an escalation level with extensive product-specific knowledge

Engineers work extensively with partners and understand partners’ businesses and priorities

Engineers are accountable for end-to-end scenarios including hybrid deployments

Signature Cloud Support Value

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Cloud PerformanceCompetencies: Cloud Productivity, Small and MM Cloud, Cloud Platform

On PremisesCompetencies: All other

Introducing our new technical benefits structure

50 Advisory Hours, Pre-sales Support, Partner Support Community

20 Product Support Incidents

10 Signature Cloud Support Incidents*

Unlimited Signature Cloud Support* 20 Product Support Incidents

20 Advisory Hours, Pre-sales Support, Partner Support Community

15 Product Support Incidents

5 Signature Cloud Support Incidents*

Unlimited Signature Cloud Support* 15 Product Support Incidents

5 Advisory Hours (with first cloud sale), Partner Support Community

10 Product Support Incidents

Partner Support Community

Online Interactive Sessions

Gold

Silver

Action Pack

Network*Currently limited to Office 365; Microsoft Azure coming end of Sept.

Effective end of

September 2014

3

HybridCompetencies: Messaging,Communication, Collab & Content, Mid Market SP, Dev and Deployment, Project and Portfolio Mgmt Data Platform, Datacenter, App Dev, SB

Cloud PerformanceCompetencies: Cloud Productivity, Small and MM Cloud, Cloud Platform

HybridCompetencies: Messaging,Communication, Collab & Content, Mid Market SP, Dev and Deployment, Project and Portfolio Mgmt Data Platform, Datacenter, App Dev, SB

On PremisesCompetencies: All other

Who is eligible to receive the benefit

50 Advisory Hours, Pre-sales Support, Partner Support Community

20 Product Support Incidents

10 Signature Cloud Support Incidents*

Unlimited Signature Cloud Support* 20 Product Support Incidents

20 Advisory Hours, Pre-sales Support, Partner Support Community

15 Product Support Incidents

5 Signature Cloud Support Incidents*

Unlimited Signature Cloud Support* 15 Product Support Incidents

5 Advisory Hours (with first cloud sale), Partner Support Community

10 Product Support Incidents

Partner Support Community

Online Interactive Sessions

Gold

Silver

Action Pack

Network*Currently limited to Office 365; Microsoft Azure coming end of Sept.

Effective end of

September 2014

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Hybrid Competencies

• Application Development

• Collaboration & Content

• Communication

• Devices and Deployment

• Messaging

• Mid-Market Solution Provider

• Project and Portfolio

Management

• Small Business*

Microsoft Office 365 Microsoft Azure

• Application Development

• Datacenter

• Data Platform

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*Signature Cloud Support is available for these competency partners until the partner re-enrolls.

When can I access the Signature Cloud Support Benefit

• September 29th you will be eligible to use the benefits.

Cloud Performance Competencies

• Office 365 Centric Competencies:• Because the Office 365

Signature Cloud Support experience has been in pilot in FY14, the experience will be live for all qualified partners on September 29th.

• Azure Centric Competencies:• Because the Azure

Signature Cloud Support experience is new in FY15 the experience will be live for qualified partners upon re-enrollment..

HybridCompetencies

• Signature Cloud Support is exclusive to the Cloud Performance and Hybrid competencies.

• Existing technical benefits can be used without interruption.

On-PremisesCompetencies

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How to submit an incident

1. Log in to My support benefits and activities page on the Microsoft Partner Network portal.

2. In the My benefits section, find the Signature Cloud Support benefit (e.g., Partner Signature 5pack, Partner Signature 10pack, or Partner Signature unlimited) click the “Submit an issue” link under the Action column that corresponds with your Signature Cloud Support benefit.

3. In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Office 365 logo.

Microsoft Office 365

Microsoft Azure

1. Log in to My support benefits and activities page on the Microsoft Partner Network portal.

2. In the My benefits section, find the Signature Cloud Support benefit (e.g., Partner Signature 5pack, Partner Signature 10pack, or Partner Signature unlimited) click the “Submit an issue” link under the Action column that corresponds with your Signature Cloud Support benefit.

3. In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Microsoft Azure logo.

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