Cisco Self Care Portal With a Desk Phone Quick Reference Guide

Sign in Sign in to the Telephone Self Care web portal at

uc.missouri.edu with your Username and

Password. To sign in to the portal from a remote

location, first make a VPN connection.

Single Number Reach

Single Number Reach allows you to answer incoming calls using a mobile device. If your phone number is also on a desk phone, both devices will ring for incoming calls. To configure Single Number Reach:

1. On the My Phones Tab, Additional

Phones select the Add icon.

2. Enter the phone number you would like

to add, such as a mobile device.

Note: In an on-call situation, simply change

the phone number to that of the current on-

call person.

3. Check the Enable Single Number Reach

box.

4. Select Create a Schedule for this

Assignment.

5. Enter a name for the schedule.

6. Select either Ring only during specific

times and set the days and times of the

week, or select Ring all the time.

7. In the Time zone field, select (GMT -

6:00) America/Chicago from the drop-

down menu.

8. Select Save, then Save again.

Call Forwarding

By default, call forwarding is set up to go to

voicemail, when call forwarding is enabled. To

change the default settings:

1. Select Call Forwarding under the

Phones tab.

2. To forward calls to a different

destination, place a checkmark next to

the option, then select the down arrow

beside Voicemail.

3. Select Add a New Number.

4. Enter the phone number and select

Save.

Advanced Calling Rules

To set more specific call forwarding rules,

deselect Forward all calls to, then click the

down arrow next to Advanced calling rules.

Options are available for internal and

external calls, when the line is busy or there

is no answer.

Cisco Self Care Portal With a Desk Phone Quick Reference Guide

Personal Speed Dial Numbers

Speed dial numbers allow you to quickly dial a

number from your desk phone, which you dial

frequently, using one or two digits.

1. Under Phones, Phone Settings, select

Speed Dial Numbers.

2. Click on + Add New Speed Dial.

3. Number/URI: enter the number you

would normally dial.

4. Label (Description): A name associated

with the number

5. Speed Dial: Enter a number between 1

and 99.

6. Click Save.

If there are empty line buttons on your desk

phone, the new speed dial will be added to one

of them.

If there are no empty line buttons, you can view

the other speed dials using an expansion

module connected to the side of the phone.

Voicemail Notifications

1. Under Phones, Phone Settings, select

Voicemail Notification Settings.

2. Select the settings for how you want to

be notified of new voicemail messages.

By default, no settings are selected.

3. Click Save.

Do Not Disturb

Do Not Disturb is used to silence the ringer on

your phone or on Jabber for incoming calls.

There is no Do Not Disturb button on your

phone. It can only be turned on and off in the

Self Care Portal or in Jabber.

Under IM & Availability, click the check box next

to Turn on for Do Not Disturb and click Save, to

turn it on. Remove the checkmark to turn it off.